Volkswagen Golf SportWagen Complaints

172 consumer complaints on file.

#11491278October 28, 2022
ELECTRICAL SYSTEM
The screen which is for the radio and back up camera has started to "flicker" This looks to be a common problem people are fixing it by having the head unit replaced but clearly it's a safety issue since the backup camera is hard to use. This is a dieselgate car so it wasn't purchased new until 2017 and it seems crazy for this to be happening when the car has only been on the road for 5 years. https://www.youtube.com/watch?v=MgRQp6E16Rc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490130October 20, 2022
SUSPENSION
At 28,700 miles both rear coil springs on my Volkswagen failed. This spring failure was addressed in Volkswagen's 42J5 recall campaign and NHTSA's campaign # 19V188000. However, my vehicles VIN # was not part of this recall. Since the springs on my vehicle failed at a low mileage why was my vehicle not included in the 56,000 vehicles recalled. Perhaps this indicates a wider issue than Volkswagen first believed. I am the original owner and the vehicle has not been abused in any way. I have the failed springs available for inspection and my mechanic said he has replaced these springs on three other Volkswagens. This is in a small town of 2000 people. The problem made itself known by unusual noises from the rear of the car when on uneven road surfaces. Safety issues involved are covered in the original recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489635October 17, 2022
AIR BAGS
The clock spring fails. Causing the airbag light to illuminate. The car is a 2015 and the first clock spring failed in January 2021, with around 155,00 miles (estimate). Second one failed this week with 162,000 miles. I know the car is old, but the part that gets power to the airbag should last more than 2 years. Volkswagen extended the warranty of the part, but we were outside for both repairs now. The dealer tells me this part is fixed on a regular basis to the point he was surprised he was able to get the part. I feel like for the part that supplies power to the airbag, an extended warranty is not sufficient. (For the information below, I was in a parking lot when the clock spring broke, so speed was irrelevant, np accident occurred)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488593October 10, 2022
AIR BAGS, UNKNOWN OR OTHER
I did a left-U turn- heard a loud sound, and then all the electrical things on my steering wheel failed, like horn, air bag, and controls. The failed airbag light is on, and it has other warning lights as well. I am now not protected in a crash, nor can I use my horn. I believe from a bit of research that my car has what I think is the same clockspring defect that VW has had in a TON of their vehicles- mine has failed- but does not seem to fall into a safety recall. Why is that? This seems to be a serious safety problem they have had- and I believe it should be covered by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485405September 20, 2022
ELECTRICAL SYSTEM
-the failed part is available for inspection -fire hazard, shock hazard and toxic fume hazard - Audi has issued a recall for the same part on their vehicles https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V622-5223.pdf -there were no warning lamps or other symptoms Description of the Issue: The ground terminal on the Auxiliary Heater also sometimes known as the Supplmentary PTC Heater (P/N 5Q0.963.235)began to corrode which caused it to get so hot that the insulation melted, the heater housing melted and live wires became loose in the passenger compartment. The burning plastic also created terrible fumes inside of the car. Here is a picture of a live wire that has melted the housing and come loose. https://forums.tdiclub.com/index.php?media/aux-heater-1-jpg.140387/ Here is the melted housing where the terminal should normally be. https://forums.tdiclub.com/index.php?media/aux-heater-2-jpg.140386/ This seems to be a common issue in these vehicles and is well known to the car enthusiast community. Here are some links to forums posts which document this issue https://forums.tdiclub.com/index.php?threads/burning-smell-from-heat.513304/ https://www.youtube.com/watch?v=dnNW-onPK9M&ab_channel=mr-fix https://www.seatcupra.net/forums/threads/ptc-heater-burning-smell.459372/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484887September 16, 2022
UNKNOWN OR OTHER
Chromed metallic trim on center console above shifter and beneath center cubby opening has cracked and lifted creating a small, very sharp raised raw edge that deeply lacerated my right hand while reaching into of cubby to retrieve item while behind the wheel. Normal use, no overt damage to explain de-lamination of trim in this location.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11484088September 12, 2022
ELECTRICAL SYSTEM
On starting the car the system monitoring safety features shows first a fault detected in the ABS, then the air bag, then tire pressure and sometimes indicates that the key battery should be replaced. It also turns off the idle control that raises the rpm when the brake peddle is released when stopped, and defeats the roll back when stopped on a hill. This started over six months ago and was intermittent, often turning off (no symbols lighted) and idle controls restored after a few minutes. About 5 weeks ago it became constant. In fact, the tire pressures are within the specifications, the key battery is new and measures 3V as expected. The status of the ABS and airbag cannot be checked by the consumer. This problem was reported to the Dealer, Flow Companies of Asheville, who found that the left rear speed sensor was faulty, but did not have the part. Replacement is now scheduled for October 3. This replacement hopefully will restore the monitoring system. My concern is that a monitoring system designed such that a fault in one system triggers false positive warnings in other safety related functions is dangerous. That it also affects the idle controls should not be acceptable. I have reviewed the TDI Forum and Golf Forums and found that this lighting up of multiple faults is not a rare occurrence. A faulty ABS speed sensor is sometimes the cause, other times is seems that moisture is penetrating a connector or cable. In any case a safety monitoring system providing false information should not be tolerated. I also drive a 2003 VW TDI Jetta, it also monitors the air bag, ABS and other systems, but a fault in one does not trigger a cascade of false positives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482153August 31, 2022
FUEL/PROPULSION SYSTEM
Driving south on GA Hwy. 21 on 8.28.22 the vehicle began leaking gas from the left rear. There were no warning lamps or messages showing. My husband was following in another vehicle is the only way I found out. At the time, I was driving about 60 mph in clear conditions, light traffic. A certified mechanic identified the problem. When I called the closest VW dealership, they informed me that they did not have the parts in stock (fuel tank, $943; fuel pump, $694). Numerous sources on the internet identify the identical problem with videos. According to my certified mechanic and internet sources, the problem is caused by a surge pump inside the fuel tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480880August 23, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The vehicle suddenly shut off while going 60 mph on the highway, and a 'Check Starter System' message appeared before a message that indicated that I need to stop the vehicle appeared. Vehicle was able to restart and the same issue occurred again less than 1 mile down the road. My safety was at risk due to the loss of power, that on another road or a highway on ramp, could have caused a collision due to the loss of speed I experienced. There were no prior warnings until the loss of power. The manufacturer service center was unable to replicate the issue or make any corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476587July 29, 2022
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated that there was an odor of gasoline in the vehicle. Additionally, the vehicle was stalling while driving. The contact stated she stopped at a gas station and attempted to add gasoline; however, the tank was already full. The contact was able to drive home safely. After the vehicle was parked, the contact noticed that gasoline was leaking underneath the vehicle. The dealer was contacted and informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine And Engine Cooling) however, the vehicle was previously repaired under the recall. The contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 86,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473452July 11, 2022
ENGINE
Dealer maintained 2016 VW Golf Sportwagen - coolant level kept getting low. Recent dealer visit indicated a leak in the thermostat housing. This seems to be a common issue with many such VWs, and in some cases other owners have reported multiple repeated failures of this housing. My car only has 66K miles and i haven't had any of my other cars have this issue over 25years of various car ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459897April 6, 2022
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a certified mechanic who diagnosed that fuel was getting into the evap charcoal canister. The vehicle was repaired; however, the failure persisted. The contact stated that the vehicle almost stalled. The vehicle was taken back to the mechanic who informed the contact that the failure was related to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The vehicle was towed to the dealer who stated that the check valve inside the tank had failed due to a faulty evap system. The vehicle had been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458753March 29, 2022
SUSPENSION
Rear suspension spring broke causing rear car to lean low mileage other VW‘s have been recalled for same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458761March 29, 2022
AIR BAGS, ELECTRICAL SYSTEM, STEERING
After turning on the vehicle, I turned the steering wheel and heard a click, then the airbag malfunction warning light came on immediately. Horn and all steering wheel buttons have stopped working (radio control, cruise control etc). and airbag warning light remains on. This seems obviously to be the broken clock spring problem. Vehicle has about 105,000 miles on it. I am not sure if the steering area was ever serviced during a previous safety recall, but I have never had any service on the steering wheel or issues in that area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449094January 27, 2022
AIR BAGS
steering wheel clock spring malfunction, it is broke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446595January 7, 2022
SUSPENSION
The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that upon parking the vehicle, the tire pressure warning light was illuminated. The contact stated that the rear end of the vehicle was very low. Additionally, her children informed her that their buttocks hurt whenever the vehicle would hit a bump while driving. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed the failure as a bilateral rear coil spring fracture. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 19V188000 (Suspension). The vehicle was not repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445784January 1, 2022
VEHICLE SPEED CONTROL
Cruise control randomly disengaged without the brake pedal or cancel cruise button being depressed. Has happened several times in the last 1.5 years of car ownership. No hazardous road conditions were present, car did not slip and was not accelerating quickly. Sudden unexpected changes in speed, such as those caused by cruise disengaging suddenly, are hazardous. Problem has not been inspected or reproduced by a dealer. No warning lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440759November 17, 2021
STRUCTURE:BODY
The U-shaped on the passenger door jamb the the door latch attaches to came loose preventing the door from closing completely. Ganley VW tightened up the fasteners without writing up a service order so it would be reported to VW. They did not use a torgue wrench. I asked them to use thread locker to help prevent this from recurring. They refused and stated VW does not permit them to use thread locker. It took 8 days to get an appointment to repair this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436027October 8, 2021
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
I was parking the car with my foot firmly on the brake when my car just took off fast and crashed into a building. MY FOOT WAS ON THE BRAKE. I was bruised and cut in several places and I have had recurring chest pains. The worst part is that my driver's license has been suspended and since the accident on June 21, 2021 I have had to spend close to $6000 just getting around. I am sure it was a case of sudden unintended acceleration. Volkswagen wouldn't come and look at the car despite several attempts.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11431380September 1, 2021
SUSPENSION
The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that while driving at various speeds, an abnormal clanking sound was coming from the rear end of the vehicle. The contact had taken the vehicle to a dealer where they diagnosed the vehicle with a rear coil spring fracture. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked to the failure. The contact called the dealer back and was informed that there were no recalls on the vehicle. The manufacturer had yet to be informed of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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