Volkswagen Eos Complaints

426 consumer complaints on file.

#10560849January 21, 2014
POWER TRAIN
THE CAR UNEXPECTEDLY JUMPS GEARS WHEN SLOWING DOWN AND OR SPEEDING UP. THE PROBLEM IS ESPECIALLY BAD WHILE GOING IN REVERSE. AFTER A BIT OF RESEARCH, IT LOOKS LIKE THIS IS AN ISSUE WITH THE DSG COMPONENT OF THE TRANSMISSION THAT MANY PEOPLE HAVE EXPERIENCED IN THIS MODEL/MAKE OF THE EOS. THIS UNEXPECTED JUMPING AND JERKING HAS THE POTENTIAL TO CAUSE AN ACCIDENT ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551057November 5, 2013
POWER TRAIN
AUGUST 2013: 2009 VW EOS ABRUPTLY LOST POWER, WOULD NOT ACCELERATE, AND THE DASHBOARD (PRND) FLASHED ERRATICALLY; HAPPENED NUMEROUS TIMES SINCE. A VW MASTER MECHANIC OF 14 YEARS TOLD ME THAT THE DSG TEMPERATURE SENSOR SHOULD BE REPAIRED AND MECHATRONICS UNIT SHOULD ALSO BE REPLACED. HE ADVISED I TAKE THE VEHICLE TO A DEALER FOR THE RECALL/WARRANTY REPAIRS. PRESTIGE VW, TURNERSVILLE, NJ TOLD TO REPLACE THE TRANSMISSION (5700 DOLLARS), DUE TO "INTERNAL TRANSMISSION ISSUES". NO DEFINITIVE PROBLEM IDENTIFIED.I WAS THEN TOLD THEY WOULD CONTACT VWOA SO THEY "COULD GO TO BAT FOR ME" BECAUSE THEY UNDERSTAND THAT "NO ONE BUYS A VOLKSWAGEN EXPECTING THE TRANSMISSION TO GO AT 74K MILES". A CLAIM WOULD BE SUBMITTED ON MY BEHALF; DUE TO NEW VW POLICY THEY 'MUST' USE A THIRD-PARTY CLAIM SERVICE-VW WOULD NO LONGER ACCEPT DIRECT CLAIMS. I CALLED THE DEALER SEVERAL TIMES AND WAS PUT OFF EACH TIME PROMISED A RETURN CALL. IT HAS BEEN NEARLY 5 WEEKS AND NOTHING HAS BEEN DONE. I CALLED VWOA DIRECTLY, THEY INDICATED THAT THEY I) HAVE NO RECORD OF A CLAIM INITIATED BY THE DEALER; II) DO NOT REQUIRE DEALERS TO USE A THIRD-PARTY CLAIM SERVICE; AND III) RELY ON THEIR DEALERS' DETERMINATION OF PROBLEMS. I AM SERIOUSLY CONCERNED FOR MY AND MY CHILD'S SAFETY. LAST WEEK, MY CAR ABRUPTLY SLOWED IN 65MPH TRAFFIC ON ROUTE 295 IN NJ; I WAS ALMOST HIT BY A CAR BEHIND ME DUE TO THIS MALFUNCTION.VW REFUSES TO ADDRESS THIS;I HOPE THE NHTSA WILL TAKE ACTION AND ADDRESS THESE CONCERNS BEFORE SOMEONE LOSES THEIR LIFE TO THIS TRANSMISSION MALFUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549988October 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE RPMS INCREASED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FIFTEEN TIMES FOR DIAGNOSIS. THE TECHNICIANS REPLACED A FUSE IN THE POWER SUPPLY RELAY BUT WAS UNABLE TO DIAGNOSE FURTHER FAILURES. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547539October 10, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE TRANSMISSION ABRUPTLY SHIFTED INTO NEUTRAL WITH A REDUCTION IN THE ENGINE POWER. THE VEHICLE BEGAN TO LUNGE FORWARD. THE ENTIRE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE DIRECT SHIFT GEAR BOX WAS FAULTY AND REQUIRED THE REPLACEMENT OF THE TRANSMISSION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V333000 (POWER TRAIN). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531560July 24, 2013
STEERING
TL-THE CONTACT OWNS A 2008 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITH CONSTANT VIBRATION. THE FAILURE RECURRED ONLY WHEN DRIVING 50 MPH AND GREATER. IN ADDITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED INTERMITTENTLY UPON STARTING THE IGNITION. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490779January 2, 2013
STRUCTURE
WHENEVER IT RAINS OR WHILE GOING THROUGH A CAR WASH, THE CONVERTIBLE TOP LEAKS BY DRIVER'S SIDE WINDOW. VW MECHANICS HAVE ATTEMPTED TO FIX THE LEAK AT LEAST THREE TIMES AND TO DATE, HAVE NOT BEEN SUCCESSFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484485November 13, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE DRIVING, THE SUN ROOF EXPLODED. THE CONTACT STATED THAT SHE SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT SOMETHING MAY HAVE HIT THE SUN ROOF AND CAUSED IT TO SHATTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THEY COULD NOT PROVE THAT SOMETHING FROM THE OUTSIDE DID NOT HIT IT. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10469139August 3, 2012
POWER TRAIN
1ST TIME PULLING UP TO THE AIRPORT PARKING GATE TRANSMISSION DISENGAGED, UNABLE TO MOVE THE CAR FOR ABOUT 5 TO 10 MINUTES. 2ND TIME ON THE ONRAMP OF THE HIGHWAY ENTERING TRAFFIC, TRANSMISSION DISENGAGED AGAIN. RETURNED THE CAR TO THE DEALER FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463367June 28, 2012
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
CHECK ENGINE LIGHT CAME ON, WHEN TAKEN TO DEALERSHIP THEY SAY I HAVE A FAULTY INTAKE MANIFOLD RUNNER AND IT NEEDS TO BE REPLACED. IF NOT THE VEHICLE MAY/WILL STALL. THIS SAME PART WAS RECALLED IN THE 2006-2008 MODELS OF THIS VEHICLE AND SEVERAL OTHERS. ARE THE 2009 MODELS AFFECTED? THE VEHICLE HAS BEEN MAINTAINED ALL MAINTENANCE HAS BEEN DONE TO MANUFACTURERS RECOMMENDATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457451May 4, 2012
STRUCTURE
I OWN A VOLKSWAGEN EOS. FROM THE START MY CAR HAS HAD A WATER LEAK ISSUE. I'VE TAKEN IT TO THE SERVICE CENTER AFFILIATED WITH THE DEALERSHIP WHERE I PURCHASED MY CAR COUNTLESS TIMES IN ORDER TO HAVE THE ISSUE REPAIRED. EACH TIME I DO, THEY TELL ME IT'S REPAIRED & I COME TO FIND OUT THE NEXT TIME IT RAINS, SNOWS OR GOES THROUGH A CAR WASH, THAT THE LEAKING HAS NOT BEEN REPAIRED. THE LEAK HAS EVEN CAUSED TECHNICAL ISSUES WITH THE CAR. ONE OF THE LAST TIMES I BROUGHT MY CAR TO THE SERVICE CENTER TO HAVE IT REPAIRED, I WAS TOLD THAT WHEN I DRIVE THE CAR, IT SHIFTS AND CAUSES THE LEAK TO START AGAIN. BASICALLY, THEIR RESOLUTION WAS THAT IF I DON'T DRIVE MY CAR, IT WON'T LEAK. AFTER THAT, I GOT FED UP & CONTACTED THE MAIN VW HELP CENTER. THEY GAVE ME A CASE NUMBER AND HAD A REGIONAL MANAGER HANDLING MY CASE. SHE TOLD ME THAT IN ORDER FOR THEM TO PROCEED, I WOULD HAVE TO BRING IT BACK TO THE DEALERSHIP TO HAVE THE LEAKING ISSUE VERIFIED. THE SERVICE CENTER VERIFIED THE LEAK & THEN TOLD HER THAT THEY REPAIRED THE ISSUE. SHE CONTACTED ME AND SAID THAT SHE REALLY BELIEVES IT WAS FIXED THIS TIME. I ASKED HER WHAT I SHOULD DO IF THE LEAK STARTED AGAIN, SINCE I KNEW IT WOULD, AND SHE TOLD ME IF IT DID, I SHOULD CONTACT HER. LO & BEHOLD, THE NEXT TIME IT RAINED, THE LEAK BEGAN AGAIN. I CONTACTED HER AND SHE TOLD ME I WOULD HAVE TO BRING IT BACK TO THE SERVICE CENTER TO HAVE IT VERIFIED. AGAIN, I BROUGHT IT TO THE SERVICE CENTER, AGAIN THEY SAID THE FIXED IT, AGAIN IT LEAKED WHEN IT RAINED. I CONTACTED HER AND AGAIN SHE TOLD ME I WOULD HAVE TO BRING IT TO THE SERVICE CENTER TO HAVE THE ISSUE VERIFIED. OBVIOUSLY, THIS IS A NEVER ENDING CIRCLE AND THIS IS THEIR WAY OF HANDLING THE ISSUE UNTIL SOMEONE IS TOO FED UP AND GIVES UP. THEY'VE HAD MY CASE FOR SO LONG THAT THEY'VE GIVEN ME 3 DIFFERENT CASE NUMBERS TO KEEP THE CASE UP TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455902April 20, 2012
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE CONTACT NOTICED A RUMBLING NOISE AND A SPEED WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT A PIECE OF METAL UNDER THE HOOD BECAME LOOSE AND WAS CAUSING THE NOISE. THE FAILURE CONTINUED AFTER THE REMOVAL OF THE METAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIANS REPLACED A PART IN THE TRANSMISSION, BUT THE CONTACT WAS NOT AWARE OF WHICH PART WAS REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. UPDATED 06/05/12 *BF THE DEALER STATED THE FLYWHEEL WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442159January 3, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
AS I WAS DRIVING ON THE INTERSTATE MY BATTERY LIGHT AND EPC LIGHT CAME ON AND STATED TO SERVICE ENGINE NOW. THE CAR STARTED TO BECOME JUMPY AND I IMMEDIATELY TOOK IT TO THE CLOSEST DEALER. AFTER RUNNING A DIAGNOSTIC, THEY STATED MY FUEL INJECTOR HAS A LEAK AND IS LEAKING INTO THE EXHAUST SYSTEM. I HAVE GOOGLED THIS ISSUE AND HAVE FOUND THAT THERE WAS A RECALL BUT ONLY FOR DIESEL ENGINES FOR VW WHICH MY CAR IS NOT. APPARENTLY THIS ISSUE CAN CAUSE THE CAR TO CATCH FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436195November 17, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVING OUT OF MY DRIVEWAY, GOING ABOUT 10 MPH, FOR LESS THAN 100 YARDS AND THE RED WARNING LIGHTS CAME ON INDICATING "ENGINE FAILURE", "DO NOT DRIVE THE VEHICLE"! I DROVE HOME AND TURNED OFF THE IGNITION AND CALLED VW DEALER TO HAVE THE VEHICLE TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436160November 16, 2011
POWER TRAIN
VEHICLE LURCHED DURING START OF ACCELERATION. ALSO SOUNDED AND FELT LIKE IT WAS SEARCHING FOR A GEAR AND COULDN'T FIND IT. SLAMMING OF GEARS FELT AND HEARD - INTERMITTENTLY. TOOK TO LOCAL DEALERSHIP AND IT WAS IMMEDIATELY TAKEN IN AND THE CLUTCH PLATES WERE REPLACED. PREVIOUS WORK RECORDED WAS THE REPLACEMENT OF THE MECHTRONIC UNIT. SO FAR AFTER 100 MILES THE ISSUE APPEARS BETTER BUT NOT TOTALLY RELIEVED. STILL SLIGHT HESITATION BETWEEN GEARS. NO SLAMMING. ALSO PREVIOUSLY PARKING ON A HILL WAS AN ISSUE. NO ROLL STOP WITHOUT BRAKES OR BRAKING. NOW AFTER REPAIR THE VEHICLE WILL STOP ROLLBACK AFTER 1 FT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434168November 3, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM
I DON'T THINK A $38,000 CAR THAT IS ONLY 3 YEARS OLD SHOULD LEAK RAIN IN IT ALL THE TIME AND THE CONVERTIBLE TOP NOT WORK PROPERLY - IT HAS BEEN IN THE SHOP 5 TIMES IN THE LAST 2 MONTHS AND IS CURRENTLY IN THE SHOP FIXING A PROBLEM THAT WAS SUPPOSE TO BE FIXED LAST FRIDAY. VOLKSWAGEN DEALERSHIP SERVICE DEPARTMENT MECHANIC EVEN TOLD ME THAT 98% OF EOS LEAK RAIN INSIDE THEM AND THE CONVERTIBLE TOPS DON'T WORK. DATEMILESPROBLEM 3/19/08328WIPER BLADES SPLIT APART (CAR WAS BRAND NEW) 6/17/0911400LEAKS RAIN INSIDE CAR ON DRIVERS SIDE - REPLACED HEADER SEAL AND MOUNTING BRACKET 6/17/0911400DRIVERS SIDE SUNVISOR CRACKED 6/23/0911540REPLACED DRIVERS SIDE SUNVISOR 9/4/1023056RECALL - MECHANTRONIC UNIT 9/4/1023056CONVERTIBLE TOP NOT OPERATING PROPERLY - FLAP TENSION STRING NEEDED NEW CLIPS 9/4/1023056SIDE WINDOW GRINDING AND HESITATING WHEN GOING UP AND DOWN - DEFECTIVE WINDOW REGULATOR 9/4/1023056VEHICLE HAVING TROUBLE STARTING - IGNITION/STARTER SWITCH ELECTRICAL FAULT IN CIRCUIT 9/13/1023355CONVERTIBLE TOP NOT OPERATING PROPERLY - INSTALLED HEADLINER TENSIONING STRING CLIPS 9/13/1023355FRONT DOOR HANDLE LOOSE 9/8/1134761WATER LEAKING FROM CONVERTIBLE TOP (RAIN INSIDE CAR)- SUNROOF DRAIN HOSE REPAIR 9/8/1134761PASSENGER SIDE DOOR TRIM IS PEELING OFF CAR 9/17/1135231WATER LEAKING FROM DOOR (RAIN INSIDE CAR)- REPLACED THE SEALS (IN A LOANER FOR 4 DAYS) 10/20/1137230REPLACED DEFECTIVE CRANK BREATHER 10/27/1137398CONVERTIBLE TOP NOT OPERATING PROPERLY - GETS STUCK WHEN OPENING - CABLE GUIDE BROKE OFF 10/27/1137398SERVICE NOW LIGHT ON AFTER IT WAS JUST SERVICED 11/1/1137450BACK IN SHOP FOR CONVERTIBLE TOP NOT WORKING PROPERLY KEY IS BROKEN, I KEEP THIS CAR IN THE GARAGE AND GET REGULAR MAINTENANCE WORK DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426689September 21, 2011
STRUCTURE:BODY
I BOUGHT A USED VOLKSWAGEN EOS ON 08/31/2011. ITS A CONVERTIBLE, FEW DAYS AFTER THAT IT RAINED AND THE CAR WAS LEAKING FROM THE JOINT WHERE THE HOOD ATTACHES TO THE WINDSCREEN. THE WHOLE CAR WAS FLOODED WITH WATER, I HAD TO DRAIN THE WATER OUT AND TAKE THE CAR TO THE DEALER WHERE I BOUGHT THE CAR FROM ON 09/09/2011. THEY SAID TO BRING THE CAR BACK AGAIN 09/13/2011. I CALLED THEM BEFORE GOING TO THE DEALERSHIP AND SAID THEY WILL CALL ME, I KEPT CALLING AND FINALLY ON 09/19/2011 I DROPPED THE CAR AT THE DEALERSHIP. WHEN I PICKED THE CAR BACK, THE MANAGER SAID THEY HAVE FIXED THE CAR, I HAD THE SALES PERSON NUMBER I CALLED HIM FROM THE DEALERSHIP AND HE SAID THEY WERE NOT ABLE TO FIXED THE PROBLEM AND I HAVE TO TAKE IT TO THE MANUFACTURER. I WILL NOT EVEN A WEEK THAT I HAD STARTED FACING PROBLEMS WITH THE CAR AND AT THE TIME I BOUGHT THE CAR THEY SAID THEY HAVE THE INSPECTION DONE AND EVERYTHING IS FINE THERE IS NO PROBLEMS WITH THE CAR. I WOULD LIKE TO KNOW IF THERE WAS ANY RECALLS DONE ON THIS MODEL AND IF ITS MANUFACTURERS LIABILITY TO FIX THE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405350June 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2007 VOLKSWAGEN EOS WITH AUTOMATIC DSG TRANSMISSION. . HAD JUST EXITED A FREEWAY AND COME TO A STOP AT A TRAFFIC LIGHT. WHEN I TRIED TO ACCELERATE WHEN LIGHT TUNED GREEN, CAR WOULD NOT SHIFT INTO HIGHER GEARS SO COULD ONLY GO ABOUT 20-30 MPH. PULLED INTO PARKING LOT, PARKED, AND SHUT OFF ENGINE. UPON RESTART, COULD NOT GET CAR INTO REVERSE. HAD TO HAVE TOWED TO DEALERSHIP. VW SERVICE REPRESENTATIVE EXPLAINED THAT TRANSMISSION WENT INTO "LIMP" MODE. ALSO SAID I WAS FORTUNATE IT DIDN'T HAPPEN WHILE ON THE FREEWAY. NO DIAGNOSIS AS TO WHAT CAUSE IS AS OF YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404849May 31, 2011
POWER TRAIN
VEHICLE HAS NO POWER FROM STOPPED POSITION WHEN ON A HILL. VEHICLE EVENTUALLY HAS POWER AFTER 5-6 SECONDS. BRAKES MUST BE APPLIED AND THEN CAR SURGES FORWARD. VEHICLES RESPONSE ON LEVEL GROUND VARIES FROM NON-RESPONSIVE TO IRREGULAR TO FULL POWER. DEALER PROVIDED 3 PAGE DOCUMENT ENTITLED "MOMENTARY DELAY WITH DSG GEARBOX" OUTLINING STEPS TO TAKE BUT WILL NOT TAKE ANY CORRECTIVE ACTION WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400748May 13, 2011
SEAT BELTS
MY 2007 VOLKSWAGEN EOS HAS RIGHT PASSENGER SEATBELT FAILURE AT 2000 MILES. VIN NUMBER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386156March 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 VW EOS - WITH LESS THAN 5000 MILES, CAR WOULD LURCH WHEN STARTING AFTER COMING TO A STOP. THIS IS REPEATED CONTINUALLY. SERVICE PEOPLE ADVISED MECHATRONICS UNIT NEEDS TO BE REPLACED AND PART WOULD TAKE AT LEAST TWO WEEKS. FROM FORUMS, IT APPEARS THAT THIS IS A PROBLEM WITH MANY OWNERS OF VW AND SHOULD BE ACKNOWLEDGED BY THE COMPANY AND A FIX MADE TO ALL UNITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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