Volkswagen CC Complaints

983 consumer complaints on file.

#11084810April 12, 2018
POWER TRAIN
WENT INTO PARKING LOT AND CRANKED VEHICLE AND SELECTED REVERSE. THE VEHICLE WOULD NOT REVERSE. SHUT VEHICLE OFF, STARTED AGAIN, AND PUSHED ACCELERATOR HARDER. THE VEHICLE MOVED, BUT WOULD ONLY ACCELERATE TO ABOUT 30-40 MPH. DROVE CAR TO THE DEALERSHIP WHERE I PURCHASED IT. THEY STATED THAT THE VEHICLE WAS IN SAFE MODE. ALL OF THE DRIVE MODES WERE BLINKING. DEALER DID A DIAGNOSTIC TEST ON THE CC. THE END RESULT WAS THAT THE TRANSMISSION HAD FAILED. THE CC ONLY HAS 99,500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084631April 11, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAIRFIELD VOLKSWAGEN IN FAIRFIELD, OHIO) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084292April 10, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I JUST RECENTLY BOUGHT MY VERY 1ST. USED 2010 VOLKSWAGEN CC. AFTER I BOUGHT IT, I REALIZED THAT THE MASTER WINDOW SWITCH ON THE DRIVERS SIDE DOESN'T WORK. THE CAR IS SHOWING ONLY 45,000 MILES ON IT. SO I WOULD HAVE TO REACH OVER TO THE PASSENGER SIDE DOOR, TO GET THE WINDOW TO ROLL UP. ALSO, MY HEATER ISN'T WORKING. I HEAR THE FAN RUNNING AT DIFFERENT SPEEDS, BUT ONLY COOLAIR COMING OUT. ON TOP OF THAT, THE FABRIC ON THE HEADLINER IS COMING DOWN. I FOUND OUT THAT IN ORDER TO REPLACE THE HEADLINER, YOU HAVE TO GET THE FRONT WINDSHIELD REMOVED TO GET THE HEADLINER OUT. RIDICULOUS! CAR MANUFACTURERS HAVE BEEN AROUND FOR MANY YEARS. CAR HAVE GOT FASTER AND SAFER THROUGHOUT THE YEARS, BUT THE HEADLINERS STILL FALL DOWN. IT'S NOT ACCEPTABLE! USE BETTER ADHESIVE, BETTER MATERIAL. TAKE MORE PRIDE IN YOUR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084341April 10, 2018
FUEL/PROPULSION SYSTEM
ON OCT 1, 2017 RECEIVED A RECALL NOTICE FROM VW. RECALL 20AE FUEL PUMP CONTROL MODULE. NHTSA 17V509. TODAY IS APRIL 10, 2018 & VW ADVISES THEY DO NOT HAVE THE PARTS TO FIX THIS RECALL. IN THE MEANTIME BECAUSE OF THIS ISSUE MY BATTERY CONTINUES TO DRAIN AND I HAVE ALREADY REPLACED 2 BATTERIES SINCE I HAVE OWNED THE CAR. ALSO I WANT TO BE REIMBURSED FOR MY LAST BATTERY PURCHASE. CAN U HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083977April 9, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V148000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. PAUL IMPORTS IN BROOKFIELD, WISCONSIN WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083994April 9, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARCHER VOLKSWAGEN AT 713-272-1700 AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083739April 7, 2018
AIR BAGS
TAKATA RECALL - AIR BAG ERROR WARNING AFTER REPLACEMENT OF THE TAKATA HAS ALREADY BEEN DONE. CLICKING NOISE IN THE STEERING WHEEL, AFTERWARDS FAILURE OF ALL BUTTONS ON THE STEERING WHEEL. SUSPECTED FAILURE OF THE CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083077April 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE EXHIBITED THE FAILURE WHEN THE CONTACT ATTEMPTED TO REVERSE AND THE VEHICLE STALLED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF SOUTH CHARLOTTE (9900 SOUTH BOULEVARD, CHARLOTTE, NORTH CAROLINA 28273, 704-612-0407) SEVERAL TIMES FOR THE FAILURE, BUT A DIAGNOSTIC FAILURE CODE WAS UNABLE TO BE FOUND. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS A RESULT OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE DEALER ALSO INFORMED THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,379. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083179April 3, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
IN FEBRUARY OF 2017, MY VEHICLE STALLED ON A BUSY FREEWAY WHILE IN MOTION AND COMPLETELY DIED, AFTER TOWING THE VEHICLE TO THE DEALERSHIP THEY DETERMINED SEVERAL PARTS NEEDED TO BE REPLACED INCLUDING MOUNTING, BEARING, C VALVE, AH SEPARATOR, RIBBEDBELT, TENSIONER, C-GASKET, D-GASKET, SEAL RING AND BOLT. AFTER DRIVING THE VEHICLE HOME AGAIN IT DIED. I TOOK IT BACK TO THE DEALERSHIP WHERE THEY REPLACED THE FUEL PUMP MODULE, WASHER AND CONTROL UNIT. THE CAR APPEARED TO BE DRIVING FINE THE DAY I LEFT, BUT THE NEXT MORNING IT WOULDN'T START. I HAD THE VEHICLE TOWED TO THE DEALERSHIP IN WHICH THEY ADVISED I NEEDED A NEW BATTERY. I KEPT UP WITH ALL SERVICE AND IN JANUARY OF 2018 WHILE DRIVING THE VEHICLE, IT STALLED YET AGAIN WHILE IN MOTION, WITH VEHICLES ALMOST STRIKING ME, AFTER TOWING THE VEHICLE TO THE DEALERSHIP, THEY ADVISED IT WAS THE FUEL PUMP MODULE AGAIN. THEY REPLACED THE PART. THE CAR WAS DRIVING FINE UNTIL MARCH 2018 WHEN THE VEHICLE STALLED ON THE FREEWAY WHILE IN MOTION. THE DEALERSHIP NOW STATES THE BUSHINGS ARE CRACKED AND DRY ROTTED, AND THE MECHATRONIC UNIT HAS FAILED AND THE VEHICLE NOW NEEDS A NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082537April 2, 2018
ENGINE
MY 17 YEAR OLD SON WAS DRIVING MY 2012 VOLKSWAGEN CC ON WEDNESDAY, MARCH 28TH AROUND 9 PM WHEN HE CAME UP TO A RED LIGHT ON A CITY STREET AND STOPPED. HE THOUGHT THE CAR ENGINE STALLED. HOWEVER, THE ENGINE DIED. HE WAS NOT ABLE TO RESTART THE ENGINE AND HAD TO PUSH THE CAR OUT OF THE ROADWAY INTO A NEARBY RESTAURANT PARKING LOT. HE CALLED ME AND EXPLAINED WHAT HAPPENED. WE LEFT THE CAR PARKED OVERNIGHT AND HAD TO CAR TOWED TO OUR LOCAL DEALERSHIP THE NEXT MORNING. THE DEALERSHIP CALLED ME ON FRIDAY AFTERNOON TO INFORM ME THAT THE TIMING CHAIN BROKE IN THE ENGINE AND THE ENGINE IS SHOT. MY VOLKSWAGEN CC HAS APPROXIMATELY 146,500 MILES ON IT. I HAVE ALWAYS BROUGHT IT IN FOR SERVICE TO BOARDMAN VOLKSWAGEN AND I EVEN ASKED THE SERVICE ADVISOR ONE TIME IF THE "TIMING BELT" NEEDED REPLACED ON THAT CAR BECAUSE THEY HAD A COUPON THAT THEY WOULD HANG ON THE REARVIEW MIRROR FOR A 15% OFF DISCOUNT. A SERVICE TECHNICIAN WAS WALKING THROUGH THE SERVICE DESK AREA WHEN I ASKED THE SERVICE ADVISOR ABOUT THE TIMING BELT, AND THE SERVICE TECHNICIAN SAID "YOU OWN THE VOLKSWAGEN CC THAT I JUST DID THE OIL CHANGE ON, CORRECT?." I SAID YES, AND HE SAID "YOU HAVE A TIMING CHAIN IN THAT CAR, SO YOU DON'T HAVE TO EVER CHANGE THE BELT, IT DOESN'T HAVE A TIMING BELT". I SAID OK AND THOUGHT THAT I WAS GOOD. WELL, AFTER DOING SOME RESEARCH NOW AFTER MY ENGINE FAILURE, IT SEEMS THAT A LOT OF VOLKSWAGEN OWNERS WITH 2.0 LITER ENGINES HAVE A SIMILAR PROBLEM AS I DO. I FOUND ONLINE THAT THE TIMING CHAIN TENSIONER SEEMS TO BE FAULTY IN MANY CASES AND VOLKSWAGEN DOES NOT WANT TO ISSUE A RECALL BECAUSE IT WOULD BE TOO COSTLY. I NOW HAVE TO PAY ANYWHERE FROM $4000 TO $6000 FOR MY ENGINE TO BE REPLACED. I DON'T BELIEVE THAT A CHAIN IN THE ENGINE SHOULD BREAK UNLESS IT WAS DEFECTIVE. IN WHICH CASE, VOLKSWAGEN SHOULD BE WILLING TO COVER THE COST OF THE REPAIR. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082308March 31, 2018
UNKNOWN OR OTHER
I BOTH MY 2010 VW CC IN 2017 AND A YEAR AGO AND I'M HEAVING JERKING OR BUCKING DURING STOP AND GO OR A DELAY IN POWER WHEN STEPPING ON GAS PEDAL. IT'S GOTTEN TO THE POINT THAT I REALLY HATE STOP AND GO TRAFFIC; I FEEL LIKE I'M DRIVING AN OLD CAR WITH ISSUES AT THE MECHANIZATION UNIT OR AT THE AUTOMATIC TRANSMISSION. I KNEW IT'S ABOUT AN ISSUES AT THE MECHATRONIC UNIT VALVE. IT BUCKS AND SHAKES LIKE IT'S ABOUT TO STALL. I'M FINDING MYSELF RELUCTANT ABOUT HAVING PASSENGERS IN THE CAR BECAUSE OF SHEER EMBARRASSMENT. IT IS ALSO VERY PROBLEMATIC FOR MANEUVERING AND PARKING THE CAR BECAUSE IT CAN BE DANGEROUS AND EVEN CAUSE ACCIDENTS. IT HAPPENS MAINLY IN STOP AND GO WHEN PARKING/TRAFFIC. HOW SERIOUS DOES THE PROBLEM NEED TO BE FIXED IN ORDER FOR THE DEALERSHIP TO REPLACE THE UNIT AS A RECALL? BEST REGARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082170March 30, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LINDSAY VOLKSWAGEN IN STERLING, VIRGINIA WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081530March 27, 2018
ENGINE
VW TIMING BELT WAS REPLACED AT 50000 MILES, NOW NEEDS TO BE REPLACED AGAIN AT 114000 WHICH IS CAUSING CHAIN TO SKIP TEETH. ENGINE RATTLES NOW. VW WARNED THAT THIS IS A KNOWN ISSUE AND DO NOT DRIVE BECAUSE ENGINE CAN FAIL COMPLETELY. VW WILL NOT COVER THE FAULTY CHAIN. 2 CHAINS UNDER 120000 MILES, WHICH MANUAL SAYS WILL NOT NEED SERVICE UNTIL 120000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081571March 27, 2018
ENGINE
TIMING CHAIN MALFUNCTION: I WAS COMING TO A STOP AT A TRAFFIC LIGHT IN DOWNTOWN COLUMBUS AND MY CHECK ENGINE LIGHT CAME ON AND THEN STARTED FLASHING AND MY CAR STARTED TO MAKE A SOUND LIKE SOMETHING MISFIRED. I TRIED TO ACCELERATE WHEN THE LIGHT TURNED GREEN AND THE ENGINE TURNED OFF. I TRIED RESTARTING MY ENGINE AND IT BARELY STARTED AND CONTINUED TO RATTLE AND SHAKE LIKE SOMETHING AGAIN WAS MISFIRING AND TURNED OFF AGAIN. I TRIED TO RESTART AGAIN AND IT BARELY RESTARTED AND I TRIED HITTING GAS A LITTLE HARDER TO GET OUT OF THE INTERSECTION AND WAS ABLE TO GET IT TO FINALLY MAKE MY TURN AND PULL OFF TO THE SIDE OF THE ROAD. LUCKILY, THERE WAS A VOLKSWAGEN/AUDI SHOP CALLED "MOTORKARS" LESS THAN A MILE AWAY SO I DORVE MY CAR THERE WHILE THE ENGINE STALLED 2 MORE TIMES. IN HINDSIGHT, I SHOULD HAVE CALLED A TOW AFTER THE INITIAL ENGINE MISHAP BUT SINCE I WAS SO CLOSE I FIGURED IT WOULD BE SAFE ENOUGH TO GET TO THE SHOP. ONCE I GOT THERE, THEY INFORMED ME THAT MY TIMING BELT HAD BROKEN AND DUE TO THIS, THERE IS A POTENTIAL FOR INTERNAL ENGINE DAMAGE TO THE CYLINDERS. THEY ARE DOING TEST AS WE SPEAK AND HAVE SAID THEY HAVE SEEN A TON OF THESE ISSUES LATELY WITH CARS WITH THE SAME ENGINE (2.0L GAS TSI ENGINE.) THE SHOP TOLD ME THEY HAVE CAME OUT WITH BETTER PARTS AS THE STANDARD ISSUED PARTS WERE NOT UP TO PAR AND THE TIMING BELT SHOULD USUALLY LAST THE ENTIRE LIFE OF THE CAR, YET THEY SEE THEM MALFUNCTIONING RIGHT AROUND 60K-100K MILES. THE ORIGINAL TIMING BELT VW HAS IN THESE ENGINES ARE INEFFECTIVE AND SHOULD BE RECALLED AS IT IS DANGEROUS TO HAVE ON THE ROAD IN ANY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081267March 26, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STONE MOUNTAIN VOLKSWAGEN OF STONE MOUNTAIN, GEORGIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT UNAVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081114March 23, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. AFTER DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED REPLACEMENT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) IN OCTOBER OF 2017. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079845March 16, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HILEY VOLKSWAGEN OF ARLINGTON, 461 E INTERSTATE 20, ARLINGTON, TX 76018, (817) 575-6000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079877March 16, 2018
AIR BAGS, ELECTRICAL SYSTEM
HORN HAS STOPPED WORKING. DEALER IS SAYING THAT THE REPAIR NEEDED IS REPLACEMENT OF THE CLOCK SPRING, WHICH HAS NOT BEEN REPLACED YET ON THIS CAR, AND WAS NOT PART OF THE PREVIOUS CLOCK SPRING RECALL (15V483000). CAR HAS HAD A MILD SCRAPING SOUND AROUND THE STEERING WHEEL SINCE I GOT IT AT 12,500 MILES, WHICH IS A KNOWN SYMPTOM OF CLOCK SPRING PROBLEMS. CURRENTLY CAR HAS 105000 MILES. THE TAKATA AIRBAG RECALL SERVICE WAS PERFORMED VERY RECENTLY, WITHIN THE LAST MONTH. THERE IS NO ERROR LIGHT ON CURRENTLY, AIRBAG OR OTHERWISE. BUT I CANNOT PASS STATE INSPECTION WITHOUT THE HORN WORKING. DUE TO THE ORIGINAL REASON FOR THE CLOCK SPRING RECALL ON THIS MODEL, I AM CONCERNED THAT THE AIRBAG MAY NOT BE WORKING PROPERLY, AND ADDITIONALLY, THAT THE CAR IS LESS SAFE FOR NOT HAVING A HORN. I WAS NOT NOTIFIED TO GET SERVICE FOR THE PREVIOUS RECALL, DESPITE HAVING A MODEL THAT WAS KNOWN TO HAVE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079599March 15, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT PURCHASED THE VEHICLE USED AND WAS NOT ADVISED THAT THERE WAS NO WARRANTY. THE CONTACT RECEIVED AN UNKNOWN RECALL LETTER FROM VOLKSWAGEN AND CALLED WALKER VOLKSWAGEN (8933 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 465-2000). THE DEALER STATED THAT THE VEHICLE HAD NO WARRANTY LEFT AND THAT THEY WOULD NOT GIVE HIM BACK THE FULL AMOUNT THAT WAS GIVEN TO THE DEALER FOR THE VEHICLE. WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES SEIZED WITHOUT WARNING. THE ABS INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE BRAKES WERE REPLACED ONCE, BUT THE FAILURE RECURRED A MONTH LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079061March 14, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO REMEDY THE VEHICLE WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OWENS MURPHY VOLKSWAGEN (25 COLONEL GLENN PLAZA DRIVE C, LITTLE ROCK, AR 72210, (501) 508-2281) CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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