Volkswagen CC Complaints

983 consumer complaints on file.

#11092273May 7, 2018
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE TAKEN MY CAR TO VW SERVICE DEPARTMENT 5 TIMES SINCE 3/23/18 FOR AN ENGINE LIGHT PROBLEM. FIRST IT WAS THE THROTTLE BODY, THEN IT WAS THE FUEL SYSTEM, NEXT THE INTAKE MANIFOLD. THE CAR IS BACK AT THE DEALER BECAUSE THE ENGINE LIGHT IS ON AGAIN. VW OF AMERICA IS NOT HELPFUL AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092280May 7, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE CONTACT WAITED FOR A FEW MINUTES, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. AFTER DRIVING A MILE DOWN THE ROAD, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEMONTROND VOLKSWAGEN (14101 N FREEWAY, HOUSTON, TX 77090, (281) 872-7200) WHERE IT WAS DIAGNOSED THAT THE RADIATOR HAD A LEAK AND THERE WAS ALSO AN OIL LEAK THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092333May 7, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092337May 7, 2018
FUEL/PROPULSION SYSTEM
(THIS COMPLAINT IS BEING MARKED FOR DELETION; DUPLICATE OF ODI # 11092333) TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092173May 7, 2018
FUEL/PROPULSION SYSTEM
WHILE TRAVELLING ON THE HIGHWAY AT SPEED, MY ENGINE CUT OUT AND LEFT ME WITH NO POWER. I WAS TRAVELLING UP A HILL SO THERE WAS A DRAMATIC DECREASE IN SPEED, CAUSING OTHERS TO SWERVE AROUND ME AS I MADE MY WAY TO THE SHOULDER. FORTUNATELY NO ACCIDENT OCCURED, BUT I FEEL LIKE I WAS LUCKY. I WAS TOWED TO A VW DEALERSHIP, AND THEY INDICATED THAT THE FUEL PUMP CONTROL MODULE HAD MELTED. NOT ONLY DID THIS CAUSE MY VEHICLE TO STALL, BUT BECAUSE THE FUEL PUMP CONTROL MODULE IS LOCATED ABOVE THE FUEL PUMP AND TANK, I WAS LUCKY THE VEHICLE DIDN'T CATCH ON FIRE. I LET THE DEALERSHIP KNOW THAT THE FPCM WAS UNDER A RECALL FOR BEHAVIOR LIKE I EXPERIENCED, BUT THEY DID NOT KNOW, AND FORCED ME TO PAY $998.25 TO REPLACE THE FUEL PUMP CONTROL MODULE AND THE FUEL PUMP ASSEMBLY, WHICH WAS DAMAGED WHEN THE FPCM MELTED. I'VE LOOKED UP THE TIMING ON THIS RECALL AND THEY SAY THAT A FIX HAS NOT BEEN ISSUED DUE TO A SHORTAGE OF PARTS OR UNKNOWN FIX. THIS IS COMPLETELY UNACCEPTABLE, AS THE FPCM THAT WAS PLACED IN MY VEHICLE WHEN IT WAS FIXED IS A NEW REVISION WHICH ISN'T COVERED UNDER THE RECALL. IT SEEMS THAT THEY DO HAVE THE PARTS, WHY HAS IT TAKEN OVER 8 MONTHS FROM THE RECALL NOTICE TO FIGURE OUT HOW TO MOVE IT TO A BETTER LOCATION? THIS ISSUE NEEDS TO BE EXCALATED AND A FIX NEEDS TO BE ISSUED PROMPTLY. NOT ONLY DO YOU HAVE AN ISSUE WITH VEHICLES STALLING ON THE ROAD, BUT THE POTENTIAL OF A VIOLENT FIRE IS SIGNIFICANTLY HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092211May 7, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEITH VOLKSWAGEN OF RALEIGH, 4005 CAPITAL HILLS DR., RALEIGH, NC 27616) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 10280614. THE CONTACT WAS THEN REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091219May 1, 2018
ENGINE
ON 4/16/18 I WAS ON MY WAY TO LUNCH, I PULLED UP TO AN INTERSECTION WHERE THE LIGHTS WERE FLASHING. WHEN IT WAS MY TURN TO GO, I PUSHED ON THE GAS PEDAL AND MY CAR DIED THAT'S WHEN I NOTICED MY CAR WAS STALLED. LUCKILY, TWO GENTLEMEN STOPPED AND PUSHED OUT OF THE WAY WHILE I WAS GETTING AHOLD OF MY HUSBAND. WHEN MY HUSBAND ARRIVED WE WERE ABLE TO GET THE CAR SAFELY OFF OF THE ROAD AND TO HIS OFFICE (WHICH IS ABOUT A 1/2 MILE FROM WHERE I WAS). HOWEVER, WHEN HE WENT TO LEAVE LATER THAT AFTERNOON MY CAR WOULDN'T NOT START BUT STILL HAD POWER TO EVERYTHING (RADIO, WINDOWS, DOOR LOCKS, SEATS, ETC.). WE HAD TO HAVE THE CAR TOWED TO A MECHANIC WHERE IT WAS DETERMINED THAT THE CAR SUFFERED "CATASTROPHIC ENGINE FAILURE" AT NO FAULT OF MY OWN. IT WAS DETERMINED THAT THE ENGINE DID NOT FAIL DUE TO NEGLECT. SOMETHING INSIDE THE ENGINE BROKE - WE BELIEVE IT WAS THE TIMING CHAIN TENSIONER. MY MECHANIC HAS QUOTED ME ON 4/27/18 WITH A QUOTE OF ALMOST $10,000 TO REPLACE MY ENGINE. THIS QUOTE IS FOR A USED ENGINE WITH 70,000 MILES AND WHO'S TO SAY THAT IT WON'T HAPPEN AGAIN. MY CURRENT ENGINE HAS ROUGHLY 86,000 MILES ON IT. I HAVE CONTACTED VW AND THEY SAID THERE IS NOTHING THEY CAN DO FOR AS IT'S OUTSIDE THE WARRANTY OF THE DRIVETRAIN. AFTER DOING SOME RESEARCH IT SEEMS THAT VW KNOWS ABOUT THIS SITUATION AND IS STILL NOT WILLING TO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091040April 30, 2018
ENGINE
2009 VW CC, TIMING CHAIN TENSIONER CAUSES TIMING CHAIN TO SLIP... VW REPEATEDLY TOLD ME THE TIMING CHAIN LASTS THE LIFE OF THE CAR AND THERE IS NO MAINTENANCE GUIDELINES FOR THE TIMING CHAIN. THEY FAIL TO ADVISE/DISCLOSE/OR SUGGEST THE TENSIONS SHOULD BE CHECKED AT ANY POINT. I HAVE OWNED THE VEHICLE SINCE 2011 AND HAVE ASKED REPEATEDLY DURING SERVICING FOR TIMING TO BE CHECKED OR IF IT NEEDS TO BE CHECKED AND DEALER NEVER SUGGESTED THAT THE TENSIONERS SHOULD BE CHECKED AS SUPPOSEDLY THE TIMING CHAIN SHOULD LAST LIFE OF THE CAR. I TOOK MY CAR IN TODAY BECAUSE THE CHECK ENGINE LIGHT HAS BEEN ON EVERY SINCE THEY CHANGED THE SPARK PLUGS IN MY CAR AND WAS TOLD IT WILL BE $5300 TO FIX BUT SUGGESTED I JUST GET A NEW MOTOR. WHY BUY A USED MOTOR IF THIS ISSUE CAN HAPPEN AGAIN. VW IS AWARE OF THE TENSIONER FAILURE AND FAILS TO EVEN DISCLOSE TO CONSUMERS THAT THE TENSIONERS SHOULD BE CHECKED IN ANY ROUTINE MAINTENANCE OR PREVENTATIVE MAINTENANCE SCHEDULE. IT IS IMPLICITY STATED THAT THE TIMING CHAIN LASTS THE LIFE OF THE CAR BUT KNOWINGLY AND WILLFULLY FAIL TO DISCLOSE THAT THE OPERABLE PARTS THE CONTROL THE TIMING CHAIN CAN AND DUE FAIL RESULTING IN EXTENSIVE DAMAGE TO THE VEHICLE. MY WAS TAKEN IN FOR ROUTINE MAINTENANCE AND CHECK ENGINE LIGHT WAS ON. IF MY VEHICLE HAD BEEN IN MOTION AND THE TENSIONER FAILS, THE MOTOR WILL IMMEDIATELY FAIL AND COUPD RESULT IN SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090409April 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON APRIL 26, 2016. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT WAS CONCERNED THAT THE VEHICLE COULD EXPERIENCE THE FAILURE BEFORE PARTS BECAME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090422April 27, 2018
FUEL/PROPULSION SYSTEM
VEHICLE RECALL HAS BEEN PENDING REMEDY SINCE 08/16/2017, IN WHICH MY CAR LOSES POWER WHILE IN MOTION AND STALLS. GOING ON APPROXIMATELY 8MONTHS WITH STILL NO SOLUTION, THIS IS VERY SERIOUS AND DANGEROUS. BEING THAT CAR CUTS OFF RANDOMLY AT ANY GIVEN TIME AT ANY SPEED WHETHER I'M IN TRAFFIC ON THE HIGHWAY OR AT A STOP LIGHT. NO FOLLOW UPS OR UPDATES HAVE BEEN GIVEN ON THE REMEDY WHICH HAS SERVED AS A MAJOR INCONVENIENCE TO MYSELF AND MANY OTHERS AS VOLKSWAGEN CONSUMERS. CAN SOMEONE PLEASE ADVISE AND LOOK INTO A POSSIBLE REMEDY IMMEDIATELY TO AVOID ANY FUTURE AUTO ACCIDENTS, INJURIES AND/OR POTENTIAL DEATHS FOR OPERATING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090202April 26, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY VEHICLE START WITH THE PROBLEM AT 33KMILES. NOW I'M AT 37KMILES AND IT'S HAPPENING DAILY. AFTER STARTING THE VEHICLE AND PUTTING IT ON DRIVE, THE BRAKE WILL NOT WORK PROPERLY AND STARTED MAKING A SCREECHING NOISE. ALL OF THE WARNING LIGHTS ON THE DASHBOARD LIT UP, THE MESSAGE CENTER SHOWS ERROR WITH AIRBAG, ABS BRAKE, VEHICLE STABILIZATION...ETC. I AM AFRAID FOR MY LIFE, THIS VEHICLE IS NOT SAFE TO DRIVE. I WOULD STOP AND TURN OFF THE ENGINE AND RESTART THE VEHICLE, SOMETIMES THAT RESET THE LIGHTS AND OTHER TIMES THAT DOES NOT HELP. THE BIGGEST CONCERN IS THE BRAKES NOISES AND THE POWER STEERING GETS UNSTABLE, AND AFRAID THE AIRBAG MIGHT NOT WORK PROPERLY IN CASE OF AN ACCIDENT. I JUST UPDATE THE AIRBAG FROM THE LAST RECALL. I CAN'T DRIVE WITH MY BABY IN THE CAR BECAUSE OF THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090020April 25, 2018
FUEL/PROPULSION SYSTEM
THIS CONCERNS RECALL, 17V509, FOR MY 2015 VW CC. IT HAS ALMOST BEEN A YEARS SINCE THE RECALL WAS ISSUED BUT STILL THERE IS NO FIX IN SIGHT. THE RECALL STATES THAT THE PROBLEM COULD LEAVE ME STRANDED AT BEST AND CAUSE A WRECK AT WORST. I HAVE AVOIDED DRIVING THE CAR SINCE LAST AUGUST AND I SURE HATE PAYING FOR SOMETHING I AM AFRAID TO DRIVE. SUCH A LONG WAIT FOR SUCH A SEEMINGLY SIMPLE FIX IS RIDICULOUS. MAYBE VW SHOULD BE FORCED TO SUPPLY US WITH RENTAL CARS UNTIL THE FIX IS READY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090025April 25, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HERITAGE VOLKSWAGEN IN OWINGS MILLS AT 866-738-1475 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089215April 21, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR IS STALLING UPON ACCELERATING WHILE IN MOTION AND AT A STOP IT JERKS BACK AND FORTH. THE CAR SHAKES WHEN ACCELERATING AND PUTTERS EVEN WHEN THE CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088549April 17, 2018
FUEL/PROPULSION SYSTEM
VOLKSWAGEN ANNOUNCED A RECALL OF THE FUEL PUMP ON AUGUST 16, 2017. EIGHT MONTHS LATER THEY DO NOT HAVE A REMEDY. THIS SEEM IRRESPONSIBLE OF THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088742April 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (VOLKSWAGEN PASADENA, 130 N SIERRA MADRE BLVD, PASADENA, CA 91107), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE), BUT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088349April 16, 2018
FUEL/PROPULSION SYSTEM
MY FUEL PUMP ISN'T WORKING ON MY VEHICLE WHICH THERE IS AN OPEN RECALL FROM VOLKSWAGEN WHICH WAS PUT IN PLACE AUGUST OF 2017 THIS IS NOW MID APRIL AND MY VEHICLE IS OUT OF COMMISSION AND VOLKSWAGEN CLAIM EVEN THOUGH THEY HAVE THE OPEN RECALL THEY AREN'T AUTHORIZED TO START MAKING THE REPAIRS FOR THESE FAULTY VEHICLES WHICH LEAVES US CONSUMERS STUCK WITH UNSAFE VEHICLES AND IN MY CASE AN VEHICLE I'M MAKING PAYMENTS ON BUT CAN'T CURRENTLY DRIVE BECAUSE MY FUEL SYSTEM WENT COMPLEXITY OUT SO NOW MY CAR WON'T CRANK WHICH LEAVES ME IN AN EXTREME BIND CONSIDERING I USE MY CAR FOR WORK. SO NOW I'M CURRENTLY OUT OF WORK I SPOKE WITH THE VOLKSWAGEN DEALERSHIP THIS MORNING AND THEY CAN'T OFFER ANY LOANERS OR ANY ASSISTANCE UNTIL THEY RECEIVE AUTHORIZATION TO START REPAIRS. 8 MONTHS AFTER THE RECALL HAS BEEN ISSUED AND THEY ARE STILL NOT AUTHORIZED TO MAKE THESE REPAIRS????? THEY CLAIM THEY STILL HAVE NOT BEEN SHIPPED THE PARTS????? HOW IS THIS POSSIBLE I KNOW I'M NOT THE ONLY PERSON AFFECTED BY THIS SITUATION IT'S A RECALL ON 281,000 VEHICLES MADE BY THEM. YOU WOULD THINK THEY WOULD ACT SWIFTLY IN REPAIRING THESE VEHICLES MY CAR INITIALLY WOULD STALL OFTEN BUT I CONTINUED TO DRIVE IT BECAUSE AGAIN IT'S MY ONLY MEANS ON TRANSPORTATION AND I HAVE A LOAN OUT ON IT AND CAN'T JUST NOT MAKE MY CAR PAYMENTS OR MY CREDIT WILL BE SCREWED. SO AFTER DRIVING AN U SAFE CAR THAT STALLS ON THE HIGHWAYS, LOCAL ROADWAYS AND ANYWHERE ELSE I MAY HAVE DRIVEN MY VEHICLE NOW IT'S NOT WORKING AT ALL AND THERE'S NOTHING THEY ARE DOING ABOUT IT AS OF YET.....8 MONTHS AFTER THEY ISSUED THE RECALL AND STILL NO HELP TO THE CONSUMERS DEALING WITH THESE ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088440April 16, 2018
UNKNOWN OR OTHER
FAULTY CLOCK SPRING CAUSING HORN AND STEERING WHEEL CONTROLS NOT TO WORK. THE MAIN CONCERN IS THE FACT THAT MY HORN NEVER WORKS. WHEN IN DAILY TRAFFIC WHERE I AM CONSTANTLY HAVING TO HONK MY HORN TO PREVENT SOMEONE FROM HITTING ME, MY LIFE IS AT RISK WITH THIS WELL KNOWN VW ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085036April 14, 2018
FUEL/PROPULSION SYSTEM
THE CAR IS HESITATING, CHUGGING AND/OR JUMPING IN SLOW TRAFFIC WHEN NEEDING TO HAVE CONTROL OF THE SLOWER SPEED OF CAR ESPECIALLY IN STOP AND GO TRAFFIC TO AVOID AN ACCIDENT. THE CAR IS ALSO GOING THROUGH HIGHER AMOUNTS OF GAS RECENTLY...WENT FROM 28 MPG DOWN TO 20 MPG WITHIN THE PAST WEEK AND THERE HAS BEEN NO CATALYST, NO CHANGE IN TYPE OF DRIVING OR ANYTHING...ALSO MY EXHAUST AND ENGINE WARNING LIGHT IS NOW ON AND THERE IS NOTHING WRONG WITH MY ENGINE ACCORDING TO DIAGNOSTIC CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084899April 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WEST HOUSTON VOLKSWAGEN AT 281-675-8600 (17113 KATY FWY, HOUSTON, TX 77094) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING AT AN UNSPECIFIED SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO THE SAME VOLKSWAGEN DEALER, AT THE RECOMMENDATION OF THE MANUFACTURER, AND THE FUEL CONTROL MODULE WAS REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS NOT THE RECALL REMEDY. THE FAILURE RECURRED THREE TIMES AND THE SAME PART WAS REPLACED BY THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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