Volkswagen Atlas Complaints

981 consumer complaints on file.

#11581344April 5, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Frequently when the vehicle drives very slowly in bumper to bumper, or when coming to a stop the engine will completely stop. Electronics stay on but a message telling me to turn the car appears on the dash. I then have to put the vehicle in park and then press the power on button, put the car back into drive. The car continues to state there is an error with the Automatic shut off feature. I have brought this to my VW dealership twice now for a fix. The first time they said it was an update which did nothing. The 2nd time they replaced a valve and that also did nothing. This has done this many times in bumper to bumper traffic and is very concerning/dangerous. It seemed to be less of a problem during cold weather and an increasing problem the warmer it gets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580640April 2, 2024
ENGINE
Driving 45 mph on the highway, the vehicle suddenly loses power and shuts off. Dash instructed me to place the car in park and start the vehicle manually. This has happened 4+ times in the last two months. Volkswagen dealer states that no codes are showing and they are unable to fix it. This is extremely dangerous!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580441April 1, 2024
UNKNOWN OR OTHER
I have been experiencing problems with my car's navigation system where the system shows the wrong location of the car. It does not matter if I used the car's navigation system or Apple Maps via CarPlay, the location on the map is often wrong. This could easily be a safety issue especially when using the navigation system in an unfamiliar area. This issue seems to be widespread across different model years for the Atlas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579835March 27, 2024
UNKNOWN OR OTHER
Vehicle Nav often looses location, and sets location miles off from where the vehicle was while in motion. Car Net often says that it's not registered when it is, timezones switch to completely different parts of the country and driver assistance features deactivate when the GPS looses it's location. Vehicle has been to dealer three times for these issues, the first time software was updated, but issues persisted. The second time was to diagnose that it was a Car Net module problem with an extended backorder. The third time was to replace the Car Net module, which the technician had problems trying to program and was eventually successful, but two days later the problems arose again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579638March 27, 2024
ENGINE, ELECTRICAL SYSTEM
Car stalled when stopped in drive. Car has auto start stop but did not restart when pressing gas pedal from break. Car had to be manually restarted. This is hazardous to myself and other drivers if I cannot start after stopping at a light, stop sign or in traffic. Problem is intermittent and occurs unpredictably. Car was recently purchased and inspected before purchase but not since. No warning lamps/message but message did appear to restart car manually due to the stall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578809March 22, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
The backup camera stopped working on March 19. Because the car is less than a year old, we thought it was a minor glitch and would go away on its own. On March 20, the backup camera was still not working. On March 21, with the backup camera still not working, we contacted the dealership to schedule an appointment to diagnose and fix it but the next available appointment isn't until June (three months from now). This is just a diagnosis appointment, not an appointment to fix the issue, and they said depending on the diagnoses we'd have to book another appointment to actually fix it which could be again months out in terms of availability. A non-working backup camera is a safety hazard and simply shouldn't be a problem on a brand new car less than a year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578687March 21, 2024
Chest Clip, Buckle, Harness
What component or system failed or malfunctioned, and is it available for inspection upon request? I feel that the straps are faulty and have been for some time. I tried to follow up with Nuna directly and was not successful as apparently a carseat that was purchased in 2021 is out of their warranty (yet kids should be in carseats for a VERY long time). The carseat is available upon request for inspection. I cannot get a tight pull on the crotch pull to make the straps tight on my child. They seem to always feel loose and such a struggle to pull the strap. The straps feels as though they have lost their "taught-ness" and are loosy goosey just feeling. How was the child’s safety put at risk? I don't feel the straps are tight enough to his body to keep him safe in the event of an accident. I can't get the pull strap to budge, it feels stuck or broken inside and you cant get to it at all. Has the car seat been inspected by the manufacturer, police, insurance representatives or others? I had filed a report with Nuna but they were unable to do anything because of the warranty no longer being valid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577211March 13, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Leased vehicle in Aug 2022, brand new. Approx. six months later the vehicle exhibited a recurring noise when braking which sounds like a grinding. The noise is also accompanied with a gurgling sound when stopping originating from the engine compartment on the driver's side. Dealership said it might be break dust, they cleaned the area and test drove the vehicle. It worked fine for less than a day before the noise returned. Additionally, the car has surged when at a stop and turned off unexpected with Auto Start/Stop off. Dealership diagnosed the issues as related to the battery from the factory but stated it is not yet with in the failure limits to constitute a warranty replacement. Just to be clear, the battery is failing but not at the rate the manufacture would cover the replacement. Told by the dealer to wait until the problem becomes worse so they can replace it under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576673March 11, 2024
SERVICE BRAKES
yes when start the car and drive from 0-20 mph from the start you will hear a lound noise when applying the brake and now getting louder and louder everywhere you drive the vehicle. took it in the dealer 2-3 time and they are telling me is manufactures design. don't have this problem from day one I purchase the vehicle but now after 40k. miles start this problem specially brake, its scare me to drive the vehicle.. please, advise. Thank you..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576616March 11, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The forward collision warning activated out of the blue and the automatic emergency braking was applied for no reason. Was driving to go pick up daughter from school on March 11, 2024 at approximately 11:50 AM. Driving on neighborhood road with speed limit of 40 mph. Driving at 40 mph with no other vehicles anywhere near me in front, behind, or in opposing lane. All of a sudden the front collision warning light on dash popped up and the emergency brakes applied for no reason! This caused the vehicle to seize up and come to a screeching halt. Luckily there were no vehicles behind me that could have rear-ended me, and there were no other vehicles coming from opposing direction that I would might have slid into. There was NO reason why this should have happened. There were NO vehicles anywhere in the vicinity. No leaves falling, no debris in the roadway, nothing. No inclement weather, it was sunny and dry but cold approximatley 40 F. Inspected front of vehicle afterwards and there was nothing obstructing the sensors or cameras on front end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575866March 6, 2024
SERVICE BRAKES
vehicle has recurring noise when braking, sounds like a grinding. There is also a gurgling noise when stopping coming from the engine compartment on the driver's side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575105March 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on a straight road in the rain approximately 45-50 mph with no other cars in front. Automatic braking system went on 3 times within 200 yards. Very scary- could have been rear-ended or hydroplaned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574526February 28, 2024
UNKNOWN OR OTHER
Broken Hood Release Cable at 60,726 odometer miles on a 2021 Volkswagen Atlas 2021.5 3.6L V6 SE w/Technology 4Motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574437February 28, 2024
SERVICE BRAKES
There needs to be a recall on all 2022 Volkswagen Atlas. There is a major issue with the braking system that if goes unaddressed, will cause accidents. There are many, many people complaining about it and I’m guessing until we start seeing deaths related to it, nothing will get done. The braking system is grinding, squealing and jumping when attempting to brake. This is going to continue to get worse until something gets fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574309February 27, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER, ENGINE
The atlas has shit off mid drive twice so far. Once with the auto shut off button turned off and once not turned off. It cause the vehicle to suddenly brake and nearly get my family rear ended. Many times it detects objects not there and tries braking in the middle of intersections, while making turns nearly causing us to be tboned. It is not worth my families life so it is currently sitting at the dealership No lights are on the dashboard at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574192February 27, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS, ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:WARNING
I recently purchased a certified pre-owned 2021 VW Atlas R-line SUV. It came with a warranty of up to 50,000 miles or through 2027. Shortly after I purchased the car (a few weeks in) the side passenger collision sensor would alert me from time to time (not consistently). I brought it in and the VW dealer shared that due to the Minnesota winters and road salt, keeping a clean exterior of the car would help with the sensor issue. I have been washing my car weekly to avoid the noise and frustration of the false alert. It DID NOT resolve the problem. Now (3 months since purchase) the front AND side collision sensors are falsely detecting and alerting that something is present. When brought back to my local certified VW dealer, they "claim" it is due to a rock or "external influence" hitting and damaging the sensors. First, tell me how a side sensor gets hit by a rock. Second, the sensors should not have been made if small debris from regular road travel will cause damage within three years. Third, I only travel on highways. I do not need to take gravel/dirt roads, etc. for my personal and professional travel needs. I am the sole driver of the vehicle. I searched online and found several VW forums indicating the same issue on models since 2018 and for several different models within the VW make (including video evidence which I also have but cannot upload to this form submission). Here is one forum with similar video footage: [XXX] Please review and investigate as a third party. VW and dealers are outrageously charging over $1,000 for a sensor that should not have been approved in the build of the model if failing this quickly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574011February 26, 2024
SEAT BELTS
The contact owns a 2024 Volkswagen Atlas. The contact stated while driving at an undisclosed speed with his sons in the rear seats, one of his sons informed him that his other son who was occupying the rear driver's side seat had playfully put the seat belt around his stomach and could no longer breathe. The contact stated that he pulled to the side of the road and immediately unbuckled the seat belt; however, the seat belt continued to retract and to tighten around the chest of his son. The contact stated that the seat belt did not loosen after been unbuckled. The contact was able to use an emergency device and cut the seat belt. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573820February 24, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle stalled and shut off 5 times while driving in past month. Took it to VW Dealership. They said low voltage on battery could make the stop/start feature not able to restart car. They also stated fuel injector #3 error was showing on diagnostic machine. After replacing battery, spark plugs, and gasket ($2300), dealership says that fuel injector error still showing and would cost $1400 to replace. They said it is recommended and my car shutting off is fixed with battery replacement. 24 hours after picking up from dealership, car shut off AGAIN. I have read on forums this is a known issue and many have resolved issue with evap cannister (charcoal) replacement. This is a big safety issue and VW needs to remedy issue as a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573517February 22, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was told by dealership that due to the boosters transmitting radio frequencies in rural areas that it interferes with the adaptive cruise control. I have gone on 3 trips where this causes the front assist and cruise control to disengage at highway speeds. Had someone been behind me they would have rear-ended my vehicle. In 6 months has happened three times but the dealership has not been able to reproduce due to our high population in our area. Dealership is aware but they don't know how to fix as manufacturer hasn't released any information. Car was purchased in 9/2023 and happened twice within 3 weeks. Third time was 2/17/24 on another trip through a rural area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572829February 19, 2024
BACK OVER PREVENTION: WARNINGS
The collision alert system is activated when we brake and a terrible grinding noise occurs. It seems that the brake issues makes the collision system think the car is not being stopped by the brakes. The dealer refuses to do anything about the issues because there is no nhtsa recall. They claim the issue is humidity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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