Toyota Venza Complaints

263 consumer complaints on file.

#11577944March 18, 2024
EXTERIOR LIGHTING
Headlights cast a shadow at night — particularly to left. Vision obscured in shadow area and cannot see what is in road. As well, turning corners think something is in road because of shadow and want to pull away. This is definitely a hazard and has been reported on Toyota nation and seems to effect more than the venza and needs to be addressed because it is a safety issue. I bought the vehicle used on 2/23/24 and had no idea this was an issue has been reported but not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576503March 11, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SEAT BELTS
The crash occurred at 2:50 PM on January 10, 2024 while pulling our 2021 Toyota Venza into a diagonal parking space on a slight upgrade. The vehicle surged over the curb, across the sidewalk and into a brick wall with gas pipelines attached to it. As this was happening, the driver yelled, “I don’t know what’s happening.” The car then rebounded onto the sidewalk and was turned off quickly because of a gas smell. We exited the vehicle and tried to keep people away from the scene because of the smell. The passenger had great difficulty getting out of the car because the passenger side door was blocked by a tree in the median. The Fire Department cleared the area, the police interviewed both the driver and the passenger and the gas company arrived to repair the meters and pipes. No citation was issued. During a call on January 12, 2024 to cancel a pre-paid service agreement, we were referred to the Toyota Brand Engagement Center who interviewed us before forwarding information on to the Toyota Liability Team. Toyota sent a contractual employee to download the information from the vehicle’s computer modules for further analysis by Toyota. On February 20, 2024, Toyota issued a report that stated the vehicle had no defects related to the accident and that the accelerator pedal had been fully depressed prior to impact. The report did not address other information that was provided to individuals investigating the incident, including information about the incident itself, information about a delayed acceleration event several days prior to the incident and notification from the local Toyota dealer the next day that a check engine light had come on around 2:50 the day of the incident followed a minute later by alarms indicating “airbag failure to deploy” and “hybrid system failure.” The report also did not address the possibility of a problem with the throttle system, specifically the accelerator sensor.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11575422March 4, 2024
VISIBILITY/WIPER
I recently bought this car and without any reason have a Crack on my windshield I have read many people who have had similar issues and gets worse after replacement having to replace their windshield many times. I am concerned at the safety of the cars windshield and its defect nature. Also have issues with visibility with wipers not clearing rain effectively on the drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575165March 3, 2024
VISIBILITY/WIPER
There looks like 4 or 5 lines of top layer crack like stretch marks on the windshield in 3 different locations. It doesnt look like a normal crack when it was hit by a rock. And they are scratchy and scratching the windshield wiper blades.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573919February 26, 2024
VEHICLE SPEED CONTROL
Three times now over the past 4 months, including an incident yesterday, when I try to accelerate from a stop, the car just rolls forward slowly as if in neutral, but there is zero acceleration power for about 5 seconds, and then it engages and accelerates like normal. There are no warning lights, no codes, no nothing at all, including acceleration power. The car acts as if everything is fine, but it doesn't accelerate at all for several seconds. Every time that this has happened has been when I was pulling out into traffic on a very busy road. I am about to call the dealership about this issue, but since there are no warning lights activated, there won't be any codes that will show up, and they won't be able to diagnose the problem. When I searched online, "Toyota Venza won't accelerate", there are at least a half dozen people in forums that I've found that have experienced the exact same issue, which hasn't been resolved because the car doesn't register any issues, so the dealership can't find any system codes indicating that there is a problem. I am incredibly concerned about this because the entrance to my neighborhood is on a steep incline, and I usually have to quickly accelerate onto the main road, which is very busy and has a blind curve on the left hand side. Random failure to accelerate is incredibly dangerous already, but at least twice a day every day I have to pull out of my neighborhood. I am very concerned that one of these acceleration failures will end up getting me or one of my family members seriously harmed or killed if this isn't addressed soon. Venzas are lesser known models, so there are limited numbers of them on the road, but this issue is a serious safety hazard that is going to get someone killed if not addressed, it's only a matter of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573850February 25, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
No acceleration from stop, sudden loss of power. I was stopped, coming out of a parking lot, getting ready to do a right turn onto a main road. I let go of the brake pedal, and when I applied pressure to the gas pedal, there was no acceleration, like the engine was stalled. The car crept forward slightly, but could not accelerate at any measurable speed. After about 3-4 seconds, it finally started accelerating as normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570053February 5, 2024
VISIBILITY/WIPER
Toyota 2021 Venza has faulty windshield glass the prematurely cracks under no external impact. In fact, the car was parked and when I came back, there was a crack on the windshield. Several owners have reported similar issue with similar failure patterns mode. There's also pending class action law suit for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569880February 5, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
winsheild cracked out of no where. Driving on I95
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569521February 2, 2024
EXTERIOR LIGHTING
Headlight / Dashboard design of this vehicle is defective. With DRL lights only on, the dashboard fully lights up, misleading a driver into believing they have their headlights and taillights turned on. This kind of defective design is not limited to Toyota, can also be seen on many other Honda and Nissan vehicles. This needs to be addressed urgently, as many drivers drive without correct illumination at night, and they are a hazard to other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568784January 30, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
When driving in slowed traffic the car would not accelerate for 3-5 seconds. No warning lights appeared. I had slowed to 5mph and upon pressing the gas pedal the car had no response and put me in danger as all traffic around me accelerated and the Venza would not respond to gas pedal. I removed foot from pedal and tried again and after sustained gas pedal for 3 seconds the car slowly resumed movement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568228January 27, 2024
UNKNOWN OR OTHER
Front window screen cracked from bottom right corner to center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567760January 25, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
There is an acceleration issue that only happens sporadically. From a stopped position (stop sign/stop light) when I let go of the break and start acceleration with the gas pedal, it doesn't work. Even if I press down more in the gas pedal, it merely creeps- as if it were in neutral. It happens with turns or going straight. I have no clue what could be causing it. The breaks still work, and the gas pedal starts working again after about approx 10 or 15 ft of rolling. When the gas begins working again its a smooth engagement- no jarring or revving. And it only happens sporadically, maybe 8 times since I bought it in 2022. I have had it looked over at the dealership twice and they found nothing and are not willing to fix this issue- as they say there isn't one. I worry greatly that this will result in a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563852January 5, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
It's its been about 4 times for myself and twice for my husband. When pulling out of parking lot onto busy street making a right hand turn, the car failed to accelerate so that I can merge onto the street. I almost got reareded twice because of this not being able to get up to speed. I have taken it to the dealer twice. The first time they told me there was a computer recall so he would do the update and it if it happened after that to bring it in. We'll it's happened many more times. And the dealer can't tell me what it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561280December 21, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
My windshield cracked and was replaced twice for some unknown reason. First in 2021 and now 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560798December 18, 2023
UNKNOWN OR OTHER, SERVICE BRAKES
I was parking my car in a parking lot very slowly (1 mile/hr, or less). My foot was on the break paddle, and I just turned into a parking spot. Suddenly, I heard huge acceleration noise and the car surged forward so rapidly, so powerfully on its own, and totally lost control. Then the break did not work at all. There are bushes in front of the parking spot and it is on top of a retaining wall with side walk road below. The crazy lost controlled car run through the bushes and jumped down from the top of the retaining way onto the side walk road. It hit the railing of the side road and then slowed down. I then gained the control of the car as the break back to work. The car is badly damaged and several parts falling down when it jump down the retaining wall. It was so terrified and I though I will die. And if someone was walk in the side road at that moment, they will be killed. I am still shaking when think about what was happen. Luckily, no one was there. I bought the car in Jan. 2022, brand new, only 8 miles used. Now it has around 14,000 miles on it. *** In Sept. 2022, Someone also posted very similar incidence for Toyota 2021 Venza in Toyatonation.com Discussion starter • #1 • Sep 3, 2022 soshima Has this happened to anyone else who owns a 2021 Venza? As I was slowly pulling in (going about 2 miles or less) to a perpendicular parking spot at my apartment complex, I took my foot off the accelerator, all the sudden my car lunged forward and rapidly accelerated forward on its own. It was completely terrifying to have the car take over. The car jumped the curb and went down a hill and I crashed head on into a two story garage at my apt complex. I saw a "MALFUNCTION" on the dashboard and the air bags did not deploy. I injured my back, neck and right arm. My car that only has 9K miles on it, was completely totaled. Toyota's Product Liability Dept - 3rd party engineers inspected the electronic data recorder. and car I'm awaiting the final report from Toyota.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556181November 21, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A small crack appeared on the windshield driver side of vehicle. I have no recollection of any items or debris hitting the car and damaging it. I then searched online and found there have been many registered instances of this specific car model windshield (2021 and newer) either easily cracking or seemingly cracking under no impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555958November 20, 2023
POWER TRAIN
On a trip out of town, after cruising for 3 hours on I-65, The drive power suddenly stopped and stuttered. The announcement screen started flashing a jumble of messages which only added to the hazard. First message was " Your feet are on the brake and accelerator." My feet were on the floor. We were on cruise control. I put on the emergency flashers to warn traffic not to run into us. The highway ran through a water filled swamp with the shoulder too narrow to be safe. I eased off on the power and pulled off the next exit which was a half mile away and coasted to a stop in a parking lot. It appeared to be overheating in the motor drive so we let it cool while locating a dealer. We struggled to get to the dealer, half mile at a time with pauses to cool. Dealer tech found the coolant for Motor drive was gone. Said there was a pinhole in the radiator. Said they did not have a replacement. Called all over. No replacement in US. Discovered there was a national back order for this part. A number of these radiators had failed. We were stranded, our trip aborted and 200 miles from home. The tech resorted to a JBWeld repair of the radiator & supplied us with 2 gallons of Toyota pink coolant and we made it back home. The local dealer reported the national back order had increased. We have had no further problem until today. Checking under the hood, we found that the motor drive coolant was down near the danger point. We filled it back up and will be checking it daily until it is repaired. This incident brought to light the following engineering deficiencies: No warning of loss of coolant. This is a critical system point of failure which could cause a fatal incident which would be attributed to "Loss of Control." False and distracting messages flashed on announcement screen, compounding the danger of sudden total and erratic loss of drive power in highway traffic. The Vehicle Diagnostic Report stated "Coolant Pump"A" Component Internal Failure." Obviously false also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555702November 17, 2023
VISIBILITY/WIPER
RECENTLY PURCHASED WITH 35,000 MILES AS A CERTIFIED USED VEHICLE. AT 36,000 MILES, HAVE NOTICED A CRACKED WINDSHIELD THAT RUNS THE WIDTH OF THE WINDSHIELD JUST ABOVE WHERE THE WIPERBLADES SIT. THERE IS NO VISIBLE MARK ON THE OUTSIDE FROM ANYTHING HITTING IT. AFTER LOOKING ON LINE, I HAVE FOUND THAT THIS SEEMS TO BE A KNOWN ISSUE FOR THE VENZA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553376November 3, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On three separate occassions, when applying the gas pedal, the car did not immediately accelerate. One time I was pulling out across two lanes of traffic and the accelerator was to the floor and nothing happened for about 5 seconds. The last time happened today, 11/3/23, leaving a gas station entering traffic. I hit the gas pedal and it was 3/4 the way down before the car moved which, once again, could have caused a accident pulling out into traffic. I took the car into Jones Junction with the complaint and they could not find any issues after allegedly checking the fuel pump. Online other individuals are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551292October 23, 2023
ELECTRICAL SYSTEM
While driving on the interstate the volume on the radio went to full max volume, blasting in our ears, scaring us and in a frantic mode tried to shut it off with no avail almost could have caused an accident. None of the controls on the panel or steering wheel would turn it off. Finally after numerous attempts in a frantic manner was able to power off the audio. Controls wouldn’t respond until I did a reboot the next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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