Toyota Venza Complaints

263 consumer complaints on file.

#11667562June 17, 2025
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The front headlight developed condensation with zero evidence of a hit or accident. Additionally, the car randomly loses power when going from a stop to acceleration, leaving me in the middle of an intersection with no power for about 3-5 seconds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661931May 19, 2025
VISIBILITY/WIPER
Spontaneous crack in the windshield without any external mechanixal force, such as rock, hale, or any other foreign body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658511May 2, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The left head light has failed. As a result, these are the functionality issues I am experiencing: 1. Loss of power to power mirrors. This causes issues because the mirrors do not retract, and have to be manually adjusted before each drive session. They have folded in while driving, causing hazardous driving conditions without use of the mirrors. 2. Windshield wiper fluid dispenser has lost functionality, causing hazardous driving conditions because I am unable to remove debris and liquid that obstructs my vision while driving. 3. Windshield wipers will only work on one setting, being the fastest setting 4. Dash panel not displaying information such as temperature, trip information, and proper odometer readings. Low fuel notifications not showing properly. I almost ran out of fuel because I was unaware or actual fuel levels 5. Lift gate not opening from key fob 6. Neither headlight will operate in "bright" mode, despite only one head light being compromised. This is a major issues that has affected many Venza drivers. There are a multitude of reports on Reddit and other forums that discuss these issues. What's worse, is that Toyota has tied critical electrical components and functionality to a single headlight, which happens to be very costly to remedy (Over $1000k). There were no warnings present, just issues identified after the headlight failure, and these are only the ones I have discovered thus far. This needs to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656854April 25, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
-Issue with electrical system. Unable to access to connect services (APP, SOS). Contacted Toyota three times to let them know about this issue. -Collision Warning/Rear Cross Warning don't always operate. There is no sound or warning. -Occasionally, screen turns off completely when driving. -Navigation system is always confused and doesn't give proper directions. -Carplay not able to connect to phone sometimes. - -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653274April 7, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Purchased used from Metro Ford on 12-31-2024 with 16,689 miles. Was out of town until March 1 so I did not insure or drive the car until March. I had only driven it a few times before the accident happened. At first I started noticing that the car did not respond immediately when the gas pedal was pressed. I thought it was me being unfamiliar with how the new car worked. On 3-26-2025 I had pulled into a parking space in front of a building and all of a sudden the car surged forward unexpectedly even without me pressing the pedal leading to me crashing through the glass windows into the building. No warning lights were on. The car had two known issue with Unintended Acceleration and throttle delay yet no recall has been issued. My safety and the safety of 15 others was a risk and the crash did result in injuries. The building was full of students and clients and they were hurt along with major property damage to the building. State Farm declared the car was a total loss due to all the damage to my car and we have no idea the amount of damage done to the building. The business had to be closed for repairs and they are still closed. I have filed a product liability claim with Toyota case number 250407002330. Toyota will get with State Farm to see if an inspection can be made of the car as I have transferred ownership to State Farm as of April 4, 2025. The car was picked up by State Farm on April 5, 2025. I just discovered the known issue with the car this weekend so I do not think an inspection was done other than the body shop estimate.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11650945March 26, 2025
EXTERIOR LIGHTING, VISIBILITY/WIPER, ELECTRICAL SYSTEM
On 1/1/25 around 5PM when it was getting dark, I was driving in my 2022 Toyota Venza LE on the highway in the rain when all of a sudden my left headlight off, windshield wipers stopped working and experienced a host of other electrical issues - engine temp doesn't read, apple carplay stopped talking to device, side mirrors lost power, traction control disabled. It was very dangerous as I lost visibility in heavy rain while on the highway. I was able to slowly drive the car home with hazard lights blinking all the way. There were no error messages leading up to the failure. Only my engine temp not being able to read when the engine was cold that morning. It quickly resolved once the engine warmed up. I drove my car to Toyota dealership in which they spent over a day isolating the issue to faulty headlight assembly sending error codes to the ECU and jamming other zones on the car. They unplugged the left headlight assembly and told me I was ok to drive home. Ultimately I asked for replacement of the headlight and the light was restored and all issues did not return. I no longer have the original headlight assembly for inspection. I made a forum post regarding this issue and 2 other recent venza owners have reached out to me with same behavior which prompted me to make this safety report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648109March 13, 2025
VISIBILITY/WIPER
Purchased a 2023 Toyota Venza in November of 2023 and had to replace the windshield less than a year later in October 2024. Now in March of 2025 the windshield is cracked again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647211March 9, 2025
VISIBILITY/WIPER
I bought this vehicle when new in 2021 and I started to see people complain about the quality of the windshield and how they were getting cracks from rocks on it. I’m [XXX] , and never had a windshield replaced in my life. After seeing people post this, I added windshield coverage to my car. Last year I had a rock hit my windshield and it cause a small star like crack. Right away I called the insurance company and was able to take care of it that day. Few days ago I hear another rock ding. Had nobody in front of me but think it was from the car on the side of me kicked it up. Some time passed and I saw the crack coming down the middle of the next morning it was even longer. From the top of the window down past my camera. I have an appointment for replacement this week. What I was reading seems to be true. Never in my life had I have this happen, had plenty of rocks hit my vehicles over the year. Never had one crack. I know they exist but seeing it form a lot of Venza owners tells you something. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645248February 27, 2025
EXTERIOR LIGHTING
When driving at night using low beams a shadow is cast by the headlights. The shadow is on the driver's side approximately 100 feet in front of the vehicle, at the 11:00 position. This gives the impression that someone or something is entering the path of the vehicle causing the driver to brake or swerve to avoid a collision. This endangers the occupants of the vehicle and others on the roadway. If the driver grows accustomed to this and "learns" not to pay attention to this area of his/her path it endangers those who enter this area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643026February 16, 2025
SERVICE BRAKES, ENGINE
We own a 2022 Toyota Venza Hybrid and are having problems with it "lunging forward" when applying the brake. This has happened multiply times. The first is when I was pulling very slowly into the garage because the car just fits through the door having only inches to spare on either side of the side view mirrors. As I was lightly applying the brake, the car LUNGED FORWARD, the word BRAKE in bold red letters appeared on the dashboard (The Forward Collision Warning) and the car jerked to a stop by itself avoiding hitting the back wall. It happened in a split second. No damage, no injuries. Not so the second time. On Feb 13, 2025, we were going to a local business. My husband was in the front passenger seat. We pulled into the parking lot and I turned right into the parking space. As I lightly applied the brake, the car violently LUNGED FORWARD hitting the cement post supporting the building. "No Forward Collision Warning light this time".There was a loud bang noise and both the driver, upper and lower and passenger airbags were deployed. The seatbelts jolted us back to our seats and locked up. There was smoke and a nasty smell (from the airbags). This all happened in a split second. I couldn't open the door, so I had to crawl over the console with help from my husband to get out of the car. I was taken to the ER by ambulance to get x-rays of my chest which was badly bruised and my ankle which was also bruised. My husband escaped injuries but was in shock as well. Since this happened, we have done research on the Internet and found numerous complaints and instances of this same thing happening to drivers when gently applying the brakes, particularly in TOYOTA hybrid vehicles. Many people narrowly escaping severe injuries and death in similar situations. I guess it has to take a few fatalities for Toyota to do something about it. What a shame! The insurance co. totaled the car. We won't be getting another Toyota.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11642860February 14, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
At approximately [XXX] on Friday, [XXX], my wife was slowly pulling into a stripped parking place at Museum Hill's lower paved paved lot on [XXX], in Santa Fe, NM that has three levels when the car suddenly bolted up and over the concrete curb and up a short hill where it faced the fronts of two vehicles; the car stopped (possibly due to automatic braking systems) and rolled backwards into a small tree resting off of the pavement on soil, but against the curb. There is front end dislocation of the right fender and the passenger door hits the fender if trying to open it. The right front tire is broken and the alloy wheel is damaged. After a disagreement with a towing company, I backed the car over the curb and onto the pavement where I installed the spare. The car seemed to be OK to drive and my wife drove it home 3 miles away on back streets. The car's event data recorder was inspected by an employee of EAA from Denver in Toyota of Santa Fe's Dealership shop on [XXX] and the car driven. Toyota's report from their Legal Claims Analyst said that "pressure was applied to the accelerator pedal prior to the impact." My wife was going to her regularly scheduled lunch time support shift at the [XXX], was pulling into her regular parking area, and DID NOT press the accelerator to the floor causing this wreck. I believe that the power steering created a negative voltage drop that caused the concurrent calibration of the accelerator electronics to believe that full power was required at that instant. The safety of my wife was at risk, but no other person was nearby and damage to shrubbery was not consequential. This problem has not been confirmed by a dealer or independent service center. However, several papers on the subject have been written by Ronald A. Belt, PhD of Plymouth, MN, the latest dated 20 July 2024. The only inspection of the vehicle was on [XXX] by Toyota's EEA Service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11641154February 6, 2025
VISIBILITY/WIPER
The front windshield developed a thin, foot-long crack at the bottom base of the windshield during the onset of the cold weather this winter. This issue inhibits visibility and compromises the integrity of the windshield. Message boards on the internet indicate that it has happen with this make and model of vehicle frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637838January 22, 2025
VISIBILITY/WIPER
This morning, I noticed a crack on the windshield of my 2021 Toyota Venza. The car was parked outside in the cold, and it seems like there’s some issue with the Toyota windshields, as it cracked for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634640January 7, 2025
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
Vehicle at operating temperature, running, in gear and at a stop. Making a left turn into traffic. I release the brake and apply the accelerator, the car rolls out into traffic but no power, I press more and more until it is 100% throttle, all the way to the floor. Then after about 5 seconds the vehicle moves forward. Complete loss of response/power for 5 seconds. Thankfully no traffic coming. This happens a second time with the same circumstances, different location. Press the accelerator, no response, sudden loss of all power, then after 5 seconds it responds. This time there is traffic coming to my driver's side at 50 MPH, I was trying to press harder but it wouldn't respond. There were no warning lights, MIL, sounds or messages. Toyota wants $169.99/hr plus tax to investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633987January 3, 2025
ELECTRICAL SYSTEM
I don’t have the specific date that this happened because it was several times. When I first got the car the Toyota app stopped working after a few days. I brought it back a couple times and they replaced the headpiece because the app system crashed. Then the CarPlay stopped working not long after the head piece was replaced and the app stopped working. After going to the dealership for eight or nine times they finally ordered me a DCM. While waiting for that part, the auto start via key fog was not heating up the car. So with presetting the defrost to be on for auto start, the hazards came on when I auto started it. I happened to have had it at the service department when it happened and the mechanic said he didn’t know how to shut it off so he had to disconnect the battery. While I was speaking with Toyota about it on the phone, they asked me to try it out to see if the problem was gone and it wasn’t and I couldn’t shut the hazards off. So I drove with the hazards on and eventually the hazards turned off, but the CarPlay screen completely shut off when the hazards turned off. Also, when the hazards were on the car didn’t shut off when I opened the door. Also, another incident was that there was an acceleration issue when going to accelerate from a stopped position at a light. When I pressed on the gas the car started to move and then it went to a complete stop as if I was pushing on the break, but I wasn’t on the break. I was on the gas. I even looked down to see that my foot was on the gas. After pumping the gas pedal, it finally started to go. All of the above issues so far seem to be resolved after replacing the DCM. Like I said there’s too many incidences above for me to give a date to which all of this happened but it’s within the last few months I got this car in August.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633986January 3, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The other day when I was backing out of a parking spot my car almost backed into 2 people. There was no alert from the rear cross traffic warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633918January 3, 2025
UNKNOWN OR OTHER
Windshield cracked (apparently from the edge) during highway driving in normal conditions for no clear reason. The windshield has not yet been replaced but replacement is expected to be replaced in the week ending 1/11/25. Crack appears to start on the passenger side of middle, on the lower edge of the windshield. This area is behind the windshield wipers and is shielded by the hood. The crack extended upwards, then turned towards the drivers side. The Toyota dealer that sold the vehicle refused to inspect the damage because they do not work on glass. Toyota Brand Engagement, the name of the group that responded to a support request expressly stated that glass is not covered under warranty and there is no current recall on this vehicle. They finished their rejection of my request for help with a suggestion that my insurance should be engaged to repair the failure. I have not engaged my insurance carrier on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633567January 1, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My wife and I stopped to get our mail at our community HOA mailboxes. I was driving. I stopped, set/engaged the brake hold button while my wife got the mail. She was about to get back in and suddenly the car lurched forward very rapidly and crashed into the neighborhood playground and the chain linked fence. I could not stop the acceleration and had to keep forcefully applying the brakes and the vehicle finally quit. I was able to steer to avoid some kids playing basketball. I could have injured my wife or others, it could have been very tragic. The 3 boys got out of the way and helped us afterwards picking up the car debris left all around. The damage happened very quickly. I felt such shock afterwards and trauma wondering what happened and what could have happened. The police did a report and took pictures, our insurance declared it a total loss. We have contacted Toyota and are waiting for someone to inspect it before it is hauled away. No warnings prior, the vehicle has worked well. As I managed to drive it home, we noticed a machanical error code after the fact.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11630326December 12, 2024
ENGINE, UNKNOWN OR OTHER
Acceleration or throttle lag. When stopped at a turn, went to press on gas and no acceleration happened. 3-5 seconds later the car accelerated when I pressed on the gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629442December 7, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The Door lock actuators have all systematically failed on the car, so I can lock the doors manually, but anytime an electrical signal is sent to the lock (key fob, putting the car in drive, etc), the door locks do not operate. It is my understanding this is a known problem by Toyota across many SUV models. I have left my car unlocked on many occassions "thinking" it is locked, and I don't like driving with passengers in the car due to the safety issue of being able to open a door while the car is in motion when I "think" it is locked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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