Toyota Sienna Complaints

9,048 consumer complaints on file.

#10082928July 29, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE NEW MODEL YEAR 04 TOYOTA SIENNA VANS AND HIGHLANDER SUV HAVE POORLY DESIGNED AND OR MISADJUSTED DAYTIME RUNNING LIGHTS, CAUSING BLINDING GLARE TO ONCOMING DRIVERS, DRIVERS IN FRONT OF THESE VEHICLES AND PEDESTRIANS WALKING AT NIGHT. THESE EXCESSIVELY GLARING LIGHTS DISTRACT AND CAUSE EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED ESPECIALLY FOR PEDESTRIANS WALKING AGAINST TRAFFIC AT NIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083622July 27, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
EMAIL FM LISA DAWN JONES (KY) RE HER DEFECTIVE 2001 TOYOTA SIENNA, THE GAS TANK & RADIATOR HAVE BEEN REPLACED & THE ENGINE GELLED.*MR THE CONSUMER RECENTLY PURCHASED A 2004 SIENNA AFTER LEARNING THAT IT WAS TOTALLY REDESIGNED INCLUDING THE ENGINE. IMMEDIATELY AFTER PURCHASING THE VEHICLE THE CONSUMER HEARD THAT THERE WAS A PROBLEM WITH THE GAS TANK. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES. TO DATE THE CONSUMER HAS HAD THE GAS TANK REPLACED, THE RADIATOR REPLACED AND IS IN THE PROCESS OF HAVING THE GAS TANK REPLACED A SECOND TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082510July 23, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
REAR MANUAL PASSENGER DOOR IN TOYOTA SIENNA LE (8 PASSAGER) DOES NOT LATCH UNDER CERTAIN CONDITIONS ( WE HAVE NARROWED IT DOWN TO WHEN WINDOWS ARE LEFT OPENED). IN TEXAS DUE TO HEAT CONDITIONS, WINDOWS ARE LEFT OPEN DURING SPRING AND FALL SEASONS. MY DOGS HAVE BEEN STRUCK NUMEROUS TIMES BY "NON-LOCKING" DOORS AND IT HAS ALSO CAUGHT MY HAND ONCE (WHEN PARKED AT AN INCLINE). THIS IS VERY DANGEROUS AND WE HAVE INSTRUCTED OUR KIDS TO ONLY USE THE RIGHT SIDE POWER DOOR DUE TO THIS SAFETY ISSUE. DEALER HAS INDICATED THEY CANNOT FIX THE PROBLEM. FOR A VEHICLE DESIGNED FOR FAMILY USE (INCLUDING KIDS), THIS ISSUE NEEDS TO BE RESOLVED BEFORE KIDS GET HURT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10082442July 22, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THERE ARE 2 POTENTIALLY SERIOUS PROBLEMS THAT THIS VEHICLE HAS, WHICH APPEAR TO BE COMMON, BASED ON COMMENTS FROM 2 OTHER FAMILIES WE KNOW WITH THE SAME PROBLEMS IN THE SAME VEHICLE, A 2001 TOYOTA SIENNA. THE LOCK BUTTON ON THE REAR VAN DOOR GETS STUCK AND APPARENTLY THE ONLY WAY TO FIX IT IS TO BANG ON THE HANDLE UNTIL IT POPS BACK OPEN. WHEN IN THIS POSITION THE DOOR CANNOT BE CLOSED. THE OTHER IS WITH THE IGNITION LOCK; IT STICKS AND LOCKS EVEN AFTER THE WHEEL MAY BE DISENGAGED; THIS LEADS TO A POSSIBILITY OF BEING STRANDED, OR WORSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082468July 22, 2004
ENGINE AND ENGINE COOLING:ENGINE
2000 TOYOTA SIENNA EXPERIENCED SERIOUS SLUDGING PROBLEM AND HAD "SLUDGE/GEL REPAIR" DONE BY TOYOTA AT 58K MILES. SERVICE DATES: OCT 14 AND 15, 2002. ON JULY 18, 2004, THE SIENNA (WITH 81K MILES) BROKE DOWN DURING A VACATION TRIP. DIAGNOSIS: RESIDUAL ENGINE DAMAGE FROM SLUDGE PROBLEM AND INADEQUATE REPAIR LED TO FAILURE OF A THRUST WASHER/BEARING THAT CAUSED EXTENSIVE DAMAGE TO THE ENGINE FROM METAL FRAGMENTS THAT SPREAD THROUGHOUT THE ENGINE. ESTIMATED REPAIR COST: $7,300. I AM CURRENTLY TRYING TO GET TOYOTA TO REPAIR THE ENGINE AT THEIR COST AND TO COVER ALL OF MY RELATED COSTS DUE TO THE FAILURE (E.G. HOTEL COSTS, RENTAL CAR). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082306July 20, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE BUTTON ON THE SLIDING DOORS STICKS WHEN I TRY TO OPEN IT FROM THE INSIDE, AND IT CAUSES THE DOOR TO BE EITHER UNOPENABLE OR UNCLOSEABLE, DEPENDING ON WHAT POSITION IT WAS IN WHEN THE BUTTON GOT STUCK. I HAD IT REPAIRED ONCE , BUT IT STUCK AGAIN. THE DEALER IS CLAIMING THEY CAN'T FIX IT BECAUSE IT DID NOT HAPPEN WHEN THEY HAD THE CAR THERE AT THE DEALERSHIP. THIS IS A VERY SERIOUS SAFETY CONCERN - WE HAD TO CRAWL OUT THE BACK BECAUSE WE COULD NOT OPEN THE DOOR! IT TOOK A LONG TIME TO TRY TO GET THE BUTTON OUT BY GIGGLING THE DOOR AND PRYING THE BUTTON BACK OUT. THIS HAS HAPPENED NUMEROUS TIMES. I HATE TO THINK WHAT WOULD HAPPEN IF THERE WAS A FIRE OR OTHER EMERGENCY! I ALSO HAVE A PROBLEM WITH THE DRIVER SIDE FRONT DOOR LOCK MECHANISM. IT WILL NOT ALWAYS UNLOCK THE OTHER DOORS, AS IT IS SUPPOSED TO. I ALSO HAVE A PROBLEM WITH THE DOORS LOCKING THEMSELVES - IT HAS HAPPENED AT LEAST 4 TIMES THAT THE DOORS AUTOMATICALLY LOCK, BY THEMSELVES, WITH NO ONE TOUCHING THE LOCKS OR KEYLESS ENTRY SYSTEM. I AM VERY CONCERNED MY BABIES WILL BE LOCKED IN AND I WON'T BE ABLE TO OPEN THE DOORS (ESPECIALLY IF THE KEYS HAPPEN TO BE IN THE CAR WHEN IT AUTOMATICALLY LOCKS BY ITSELF). THE DEALER WILL NOT FIX IT BECAUSE THEY CLAIM IT IS NOT HAPPENING TO THEM OR IT IS SUPPOSED TO DO THAT - IT IS NOT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081322July 19, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SLIDING DOOR HANDLES STICK AND THEM SOMETIMES PROHIBIT OPENING THE DOORS ALL TOGETHER. DOOR HANDLE ON RIGHT SIDE ACTUALLY CAME OFF IN MY HAND AFTER HUNDREDS OF TIMES OF STICKING, NOW DOOR CAN'T BE OPENED AT ALL CAUSING A SAFETY HAZARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082183July 19, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING BETWEEN 60 TO 65 MPH, THE VEHICLE INTERMITTENTLY STALLED OUT WITHOUT ANY WARNING, WHICH CAUSED LOSS OF STEERING, AND BRAKES. THIS INCIDENT HAPPENED THREE TIMES ON THE SAME DAY WHILE DRIVING LONG HOURS. VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERSHIPS, AND THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081342July 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
TOYOTA SIENNA LS, YEAR 2000, APPROX 73000 MILES. ALWAYS SERVICED BY TOYOTA, ELECTRICAL SYSTEM / ENGINE NOT MODIFIED OR ALTERED. DROVE LAST FRIDAY MORNING (JULY 16, 2004) FROM NC TO THE DC AREA. JUST BEFORE DC, CAR COMPLETELY STALLED 3 TIMES ON I-95, AT INTERSTATE SPEED, APPROX 15 TO 20 MINUTES APART. EACH TIME, THE ABS AND LOW TIRE PRESSURE DASHBOARD LIGHT CAME ON. CLOCK FLASHED. NO CHECK ENGINE LIGHT CAME ON. THE CAR RECOVERED WITHIN 2 TO 3 SECONDS WHILE MOVING, BUT LOST SPEED, AS THE ENGINE WAS NOT RUNNING. RADIO WAS NOT TURNED ON, NOT SURE IF IT WOULD HAVE LOST POWER ALSO. COULD DUPLICATE ONE STALL BY TURNING THE HEADLIGHTS ON WHILE MOVING. AGAIN, ENGINE STALLED FOR 2 TO 3 SECONDS, ABS AND LOW TIRE PRESSURE DASHBOARD LIGHT CAME ON. I'M NOT TOTALLY SURE, BUT I THINK THAT THE RPM AND THE ODOMETER NEEDLE WENT BACK TO 0 DURING THE ENGINE STALLS. BUT AGAIN, I'M NOT 100% SURE ON THE ODOMETER NEEDLE GOING TO "0" , AS IT ALL HAPPENED FAIRLY FAST. REPAIR ATTEMPTS: DROVE TO THE NEAREST TOYOTA DEALER IN DC ON THE SAME DAY, CAR STALLED AGAIN AS WE DROVE INTO THE DEALER SHIP AND CAME TO A COMPLETE STAND STILL. (TOYOTA OF STAFFORD, TEL: 1-540-720-4700, REPAIR TICKET 16153) THEY TEST DROVE CAR FOR 2 X 20 MINS, FOUND NO PROBLEM, COMPUTER DID NOT LOG ANY ERROR CODES WHAT SO EVER ACCORDING TO DEALER. DROVE BACK TO NC, WENT TO TOYOTA DEALER IN DURHAM, NC TODAY (JULY 19). DEALER TOLD ME THAT THERE IS NOTHING THEY CAN DO, UNLESS THE CAR IS STALLING RIGHT NOW AND TOLD US TO RETURN ONCE THE "CHECK ENGINE" LIGHT IS ON. IT IS VERY DISAPPOINTING FOR ME THAT THE DEALERS CAN NOT LOCATE THIS PROBLEM AND THAT THERE IS APPARENTLY NO PROCEDURE FROM TOYOTA FOR FINDING CRITICAL PROBLEMS THAT DO NOT SHOW UP IN THE COMPUTER LOG. IT IS CERTAINLY NO FUN TO HAVE AN ENGINE STALLING ON I-95, WHILE THE 18 WHEELERS CATCH UP WITH YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082210July 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN I GOT HOME PUT VEHICLE IN PARK EXITED VEHICLE WITH IT STILL RUNNING. VEHICLE JUMPED INTO GEAR HIT MY GARAGE CAUSING DAMAGE TO GARAGE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10081101July 15, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MANUAL SLIDING DOOR DOES NOT STAY OPEN WHEN WINDOW ROLLED DOWN. ON MY 2004 SIENNA LE, THE MANUAL SLIDING DOOR ON THE DRIVER'S SIDE DOES NOT LATCH OPEN IF THE WINDOW IN THAT DOOR IS ROLLED DOWN. THIS ALLOWS THE DOOR TO SLIDE FORWARD ON EVEN A SLIGHT INCLINE AND RUN INTO OCCUPANTS EXITING THE VEHICLE. THE POWER SLIDING DOOR ON THE PASSENGER SIDE DOES NOT HAVE THIS PROBLEM, AND THERE IS ALSO NO PROBLEM IF YOU FIRST OPEN THE DOOR AND THEN ROLL DOWN THE WINDOW. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075986July 15, 2004
SERVICE BRAKES, HYDRAULIC
THE MECHANIC DETERMINED THAT THE BRAKES NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK THE CONSUMER WAS INFORMED THAT THE BRAKES HAD 2% OF LIFE LEFT AND THE DRUMS HAD TO BE MACHINED. THE VEHICLE NEVER GAVE ANY WARNING THAT THE BRAKES WERE BAD. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081951July 14, 2004
AIR BAGS:FRONTAL
DURING A 45 MPH FRONTAL COLLISION FRONT AIR BAGS DID NOT DEPLOY. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10081956July 14, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
WHEN ATTEMPTING TO DECLINE THE SECOND ROW RIGHT PASSENGER SEAT CONSUMER NOTICED THAT THE LEVER DETACHED FROM THE SEAT.THIS CAUSED THE SEAT NOT TO ADJUST. CONSUMER MADE CONTACT WITH THE DEALER ABOUT THIS ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080914July 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RIGHT SIDE SLIDING DOOR LOCKED AND COULD NOT BE OPENED FROM INSIDE OR OUTSIDE. APPROXIMATELY. 4 WEEKS LATER DRIVER SIDE SLIDING ALSO LOCKED WITH ADULT PASSENGER IN 2ND SEAT AND VEHICLE HAD TO BE DRIVEN TO TOYOTA DEALERSHIP WHERE MECHANIC TOOK APPROXIMATELY. 6 MINUTES TO GET DOOR OPEN.OWNER WAS ADVISED THAT BOTH DOOR LOCKS WILL HAVE TO BE REPLACED UNDER WARRANTY AND THEY SCHEDULED AN APPOINTMENT TO REPLACE THEM. WHEN FIRST DOOR LOCKED DEALERSHIP TOLD OWNER TO MAKE AN APPOINTMENT AND WOULD NOT INSPECT VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081801July 13, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 5 MPH ABS ENGAGED. THIS CAUSED THE CONSUMER TO HAVE EXTENDED STOPPING DISTANCE WHEN THE BRAKE PEDAL WAS DEPRESSED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080993July 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN THE SLIDING DOOR WINDOW IS ROLLED DOWN ON THE DRIVER-SIDE NON-POWERED DOOR, THE SLIDING DOOR DOES NOT LATCH IN THE OPENED POSITION..THEREBY MAKING THE SLIDING DOOR TO SLIDE CLOSE AUTOMATICALLY CAUSING INJURY TO PASSENGERS ESPECIALLY CHILDREN GETTING OFF THE VAN. *LA
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10080887July 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
ENGINE OIL SLUDGE FORMING IN CAMSHAFT CARRIER AND UNDER OIL FILLER CAP AFTER ONLY 35K MILES! I BOUGHT THIS SIENNA BRAND NEW FOR $32000 AND PERFORM MAINTENANCE RELIGIOUSLY, CHANGING OIL & FILTER EVERY 4000 - 5000. YET, LAST WEEK ON A ROUTINE OIL CHANGE I NOTICED BLACK GRITTY DEPOSITS CAKED UNDERNEATH THE OIL FILLER CAP! IT WAS ABOUT 2-4 MM THICK; I COULD SCRAPE IT WITH MY FINGERNAILS AND IT FELT LIKE HARDENED SUGAR. I COULD SEE THE BLACK DEPOSITS WELL INTO THE CAM CARRIER. I FOUND OUT THAT MANY OTHER TOYOTA OWNERS ARE EXPERIENCING THIS SLUDGE PROBLEM! THIS IS OBVIOUSLY A DESIGN FLAW IN THE 3.0L V6 ENGINES CAUSING THE OIL TO SLUDGE; TOYOTA SHOULD ISSUE A RECALL ON THESE ENGINES! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080583July 8, 2004
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
REAR DOOR HANDLE ON 1998 TOYOTA SIENNA VAN BROKE OFF DURING NORMAL USE. DOOR CAN NOT BE OPENED FROM INTERIOR OR EXTERIOR NOW. THIS PRESENTS A SIGNIFICANT DANGER TO PASSENGERS IN THE EVENT OF FIRE AND OR ACCIDENT AS EGRESS FROM THIS DOOR IS UNAVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081587July 8, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 12 MPH CONSUMER LOST CONTROL OF THE VEHICLE AND IT CRASHED INTO A POLE. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MAJOR INJURIES, BUT WAS NOT TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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