Toyota Sienna Complaints

9,048 consumer complaints on file.

#10098200November 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 SIENNA LTD AWD HAS BOTH A HESITATION IN ACCELERATION AND SHIFTING PROBLEMS IF THE VEHICLE IS AT LOW SPEED AND THEN THE ACCELERATOR IS DEPRESSED. THE ENGINE DOES NOT RESPOND TO THE ACCELERATOR PEDAL THEN AFTER A DELAY, CAN OVER REV AND THEN ENGAGE THE TRANSMISSON. THERE HAVE BEEN INCIDENTS WHERE IT CAUSES DANGEROUS DELAYS IN AVOIDING A POTENTIAO ACCIDANT SITUATION. TAKEN THE CAR BACK AND WAS TOLD THAT TOYOTA SAYS THIS IS OPERATING ACCORDING TO THE DESIGN. THIS IS AN UNSAFE SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097866October 27, 2004
PARKING BRAKE
VEHICLE WAS PARKED ON AN INCLINE WITH NO KEYS IN PARK AND VEHICLE ROLLED THROUGH THE GARAGE DOOR. MANUFACTURER WAS NOT ABLE TO DUPLICATE THE DEFECT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10096512October 27, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
LEFT REAR WHEEL STUD BROKE WHEN TORQUED TO 85 FT.LB. TORQUE SPECS IS 76 FTLB AS MENTIONED IN THE OWNERS MANUAL; AND IF ONE STUD CAN FRACTURE AT 85 FTLB, IT IS POSSIBLE THAT THE OTHERS HAVE GONE INTO YIELD ZONE, TOO. THIS IS A VERY POOR DESIGN AND A SAFETY RISK. DESIGN SHOULD BE ROBUST TO HANDLE DC NUT RUNNER, PNEUMATIC DRIVES, AND MANUAL DRIVERS; WHICH THIS STUD WAS NOT CAPABLE TO HANDLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096534October 27, 2004
ENGINE AND ENGINE COOLING
2000 TOYOTA SIENNA'S ENGINE WAS REBUILT LAST FEBRUARY/MARCH 2004 DUE TO ENGINE OIL GEL. HAD AN OIL CHANGE AT TOYOTA DEALERSHIP LAST JUNE. HAD 82,500 MAINTENANCE DONE AT ANOTHER TOYOTA DEALERSHIP DURING THE FIRST WEEK OF SEPTEMBER. IT CAUGHT FIRE. DROPLETS OF FIRE SEEN FALLING UNDERNEATH THE ENGINE. NEIGHBOR TRIED TO EXTINGUISH THE FIRE BUT TO NO AVAIL. CALLED 911 AND THEY EXTINGUISHED THE FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10096363October 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
2002 TOYOTA SIENNA WITH 47,542 MILES BRAKES SQUEAK WHEN STOPPING. TOYOTA SAYS THERE IS A TSB BUT THAT I HAVE EXCEEDED THE MILEAGE UNDER WHICH THEY WILL FIX THE ISSUE. SEEMS THAT IF THE BRAKES HAVE AN ISSUE TOYOTA SHOULD FIX THE PROBLEM REGARDLESS. ANOTHER EXAMPLE OF TOYOTA NOT SUPPORTING FAULTY PRODUCTS, IN MY OPINION. VERY FRUSTRATED WITH SERVICE RECEIVED FROM TOYOTA AFTER DEALING WITH THIS AND OIL SLUDGING ISSUES AND THEIR LACK OF CONCERN FOR CUSTOMERS. I STRONGLY RECOMMEND THAT ANYONE LOOKING FOR A VEHICLE LOOK ELSE WHERE, IN MY OPINION. YOU DO NOT GET WHAT YOU THINK YOU ARE GETTING WHEN YOU PURCHASE A TOYOTA, IN MY OPINION. I THOUGHT TOYOTA MEANT RELIABLE, LONG LASTING ETC. NOT SO IN MY EXPERIENCE OF DEALING WITH THIS VEHICLE. THIS IS MY FIRST AND LAST TOYOTA. BUYERS BEWARE! AND GOODLUCK IF YOU CHOOSE TO IGNORE THIS WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096401October 25, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I WAS DRIVING DOWN THE ROAD WHEN MY VAN CUT OFF AND WOULD NOT START BACK. I COASTED INTO A DRIVEWAY AND SMOKE BEGAN COMING FROM UNDER MY HOOD. I GOT OUT OF MY VAN TO CALL MY HUSBAND. BY THE TIME I HAD HUNG UP THE PHONE, THERE WAS BLACK SMOKE POURING FROM OUT UNDER THE HOOD AND IT SUDDENLY CAUGHT ON FIRE. I IMMEDIATELY CALLED 911, AND THE FIRE DEPARTMENT CAME WITHIN 5 MINUTES. MY VAN WAS A TOTAL LOSS. MY VAN WAS FINE WHEN I LEFT ON THIS SHORT TRIP, BUT THEN WITHIN 10 MINUTES, IT WAS DESTROYED. WE DO NOT KNOW WHAT CAUSED THIS FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10097528October 22, 2004
SEATS:MID/REAR ASSEMBLY
WHILE LIFTING UP THE DRIVER'S SIDE OR PASSENGER'S SIDE SECOND ROW SEATS THE SEAT SPRING JUMPED BACK FORCEFULLY AND HARD. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE VEHICLE OPERATED AS DESIGNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096958October 15, 2004
ENGINE AND ENGINE COOLING
DRIVING 55 MPH THE ENGINE WARNING LIGHT ILLUMINATED. SMOKE CAME FROM THE REAR OF THE VEHICLE. THE CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095797October 14, 2004
ENGINE AND ENGINE COOLING:ENGINE
TOLD BY TOYOTA DEALER THAT MY THREE YR OLD 2002 TOYOTA SIENNA WITH 47,542 MILES NEEDS A NEW ENGINE DUE TO SLUDGE/GELLING OF ENGINE OIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093949October 11, 2004
SERVICE BRAKES, HYDRAULIC
WHEEL CYLINDERS REPLACED. I WAS TOLD IT WAS BECAUSE I HAVE NOT REPLACED THE BRAKE FLUID YEARLY SINCE OWNING THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093792October 7, 2004
VEHICLE SPEED CONTROL
THERE IS A DISTINCT DELAY IN THE ACCELERATION OF MY 2004 TOYOTA SIENNA VAN WHEN THE ACCELERATOR PEDAL IS DEPRESSED QUICKLY. THIS DELAY IS NOT NOTICEABLE UNLESS THE DRIVER IS ALREADY MOVING AND THE ACCELERATOR IS DEPRESSED IN SITUATIONS SUCH AS PASSING OR SOME OTHER ACTIVITY THAT REQUIRES QUICK ACCELERATION. I WAS TRYING TO SPEED UP WHILE DRIVING IN THE RIGHT HAND LANE OF A HIGHWAY BECAUSE THE LEFT LANE WAS ALREADY OCCUPIED AND A VEHICLE WAS ATTEMPTING TO MERGE ONTO THE ROADWAY. MY VAN DID NOT SPEED UP UNTIL IT WAS TOO LATE AND THE VEHICLE ATTEMPTING TO MERGE ONTO THE HIGHWAY DROVE OFF OF THE ROAD TO AVOID AN ACCIDENT. DURING ANOTHER OCCASION REQUIRING QUICK ACCELERATION A TRUCK LOCKED UP ITS' BRAKES TO AVOID HITTING ME FROM BEHIND WHEN I MERGED INTO HIS LANE AS I DEPRESSED THE ACCELERATOR ONLY TO HAVE THE VAN FAIL TO SPEED UP FOR TWO SECONDS. TOYOTA PERSONNEL FROM THE DEALERSHIP WHERE I PURCHASED THE VAN (WORLD TOYOTA OF CHAMBLEE, GA) INFORMED ME THAT THEY HAVE RECEIVED SIMILAR COMPLAINTS BUT THEY ARE UNABLE TO CORRECT THE PROBLEM BECAUSE IT IS THE RESULT OF A DESIGN FLAW IN THE VEHICLE IN THAT TOYOTA INSTALLED A LASER CONTROL ON THE ACCELERATOR IN LIEU OF AN ACCELERATOR CABLE THAT COULD BE ADJUSTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093703October 6, 2004
TIRES:TREAD/BELT
DRIVING SOUTH ON I-15 NORTH OF LAS VEGAS, TIRE TREAD ON PASSENGER SIDE REAR WHEEL SEPARATED WITHOUT WARNING. IT WAS A HOT DAY (AROUND 110 DEGREES) AND THE HIGHWAY SPEED THERE IS 75 M.P.H. THE TREAD FLEW UP AND SMASHED THE SIDE WINDOW OF THE SIENNA MINIVAN, TORE OFF PART OF THE SIDE FENDER AND DAMAGED THE SLIDING DOOR. THE TIRES HAD BEEN WELL MAINTAINED AND HAD BEEN INPECTED WITHIN THE PREVIOUS MONTH AT THE TOYOTA DEALER. NONETHELESS, FIRESTONE HAS REFUSED TO COMPENSATE US FOR THE MONETARY LOSS AND HAS TRIED TO SHIFT THE BLAME TO US, SAYING THERE WAS PROOF THAT THE TIRE HAD BEEN RUN LOW, ETC. (WE HAD TO DRIVE ON THE TIRE AFTER WE LOST THE TREAD AS WE WERE IN A REMOTE AREA. SINCE THERE WAS STILL AIR IN THE TIRE I DROVE SLOWLY TO WHERE WE COULD GET HELP.) THUS I HAVE ARGUED THAT THE WEAR FOUND BY THEIR "ENGINEERS" WAS DUE TO DRIVING ON A TREADLESS TIRE WHICH WAS LOSING AIR. I HAVE REQUESTED FIRESTONE TO SEND US BACK THE DAMAGED TIRE. THE DAMAGE REPAIR BILL WAS $1780, PLUS THE COST OF THE RENTAL CAR ETC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093602October 5, 2004
SUSPENSION
MY 2003TOYOTA SIENNA HAS A DISTINCT PROBLEM WITH PULLING . THE VEHICLE HAS BEEN IN TO THE DEALERSHIP 6 TIMES SINCE MARCH OF 2003 . THE FRONT END WAS REALIGNED WITH 231 MILES AND THE TIRES WERE REPLACED AT THAT TIME. SINCE THAT INITIAL REALIGNMENT THE VEHICLE HAS CONTINUED TO PULL AND HAS BEEN RE-EXAMINED, REALIGNED AND TESTD 5 MORE TIMES. THE VEHICLE'S 4 TIRES WERE REPLACED ON OCTOBER 1ST AND IT WAS AGAIN REALIGNED. THE VEHICLE STILL PULLS AND ON OCT. 4TH THE SERVICE MANAGER AGAIN TEST DROVE THE VAN AND NOW STATES THAT A " SHIM PAK" NEEDS TO BE PLACED IN THE REAR. THIS IS UNNACCEPTABLE FOR A VEHICLE WITH 18,000 MILES ON IT. I FEAR THAT IT IS A TEMPORARY FIX FOR A SEVERE UNREPAIRABLE PROBLEM . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093610October 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SLOWING TO MAKE A TURN THE TRANSMISSION WILL ON OCCASION HESATATE AND THEN SURGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094982October 4, 2004
SEAT BELTS:FRONT:RETRACTOR
THE FRONT PASSENGER SIDE SEAT BELT RETRACTOR WOULD NOT RETRACT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093470October 2, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
UPPER DOOR MOUNT PILLAR CRACKED DUE TO OVEREXTENSION HINGE GUARD FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093487October 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STARTED SLIPPING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093312September 29, 2004
VEHICLE SPEED CONTROL
2004 TOYOTA SIENNA EXHIBITS POOR LOW SPEED DRIVABILITY WHEN ACCELERATING FROM SLOW SPEED. THROTTLE DOES NOT RESPOND TO PEDAL ACTION WHICH RESULTS IN UNPREDICTABLE ACCELERATION TIME AND AMOUNT. POOR, OR NO, ENGINE RESPONSE IS FOLLOWED BY LURCH FORWARD AS THROTTLE (OVER) REACTS AND TRANSMISSION SEARCHES FOR THE PROPER GEAR. MANY 'NEAR MISSES' IN TRAFFIC MERGING SITUATIONS. THE PRIMARY DRIVER, MY WIFE, WILL NO LONGER USE THIS VEHICLE. SEVERAL DEALERS HAVE REVIEWED THIS ISSUE AND STATE THAT TOYOTA CLASSIFIES THIS PERFORMANCE AS A 'CHARACTERISTIC' OF THE 3.3L PLATFORM. THIS PERFORMANCE IS NOT ACCEPTABLE TO ME AND VEHICLE WILL BE REPLACED IF NOT REPAIRED SOON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094520September 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WHILE IN PARK VEHICLE SHIFTED OUT OF PARK INTO REVERSE. CONSUMER MANAGED TO TURN OFF THE VEHICLE FROM THE PASSENGER'S SIDE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK....VEHICLE WA SIN PARK AND NOT RUNNING. CONSUMER WENT TO TURN OFF MOTOR FROM THE PASSENGER'S SIDE AND VEHICLE WENT INTO REVERSE, AS CONSUMER BACKED OUT AFTER CHECKING THE GEAR SHIFT TO BE SURE IT WAS SRILL IN PARK POSITION. THE FRONT DOORKNOCKED CONSUMER DOWN WHEN HE TRIED TO GET OUT OF THE VEHICLE. WHILE LYING ON THE GROUND THE FRONT WHEEL ON THE RIGHT LEFT SIDE OF CONSUMER. HE SUSTAINED SEVERAL BROKEN RIBS, ROAD RASH TO RIGHT LEG, BURNS ON ARMS, SIDE AND LEG. WAS HOSPITALIZED AND HAD PHYSICAL THERAPY. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10083670September 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE VEHICLE WAS SITTING IN CONSUMER'S DRIVEWAY CONSUMER'S CHILD KNOCKED THE GEAR SHIFT INTO DRIVE AND VEHICLE ROLLED BACKWARDS, SLAMMING INTO A WALL ACROSS THE STREET. THE CHILD WAS NOT HURT, BUT THE VEHICLE AND THE WALL WERE DAMAGED. VEHICLE'S MANUAL STATED THAT VEHICLE COULD NOT BE SHIFTED INTO GEAR WITHOUT A KEY BEING IN THE IGNITION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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