Toyota Sienna Complaints

9,048 consumer complaints on file.

#10247694November 4, 2008
STEERING
IN EARLY 2008, MY 2006 TOYOTA SIENNA BEGAN TO PULL TO THE RIGHT SIDE OF THE ROAD. I NOTICED THAT THEN I LET GO OF THE STEERING WHEEL, THE CAR WOULD DRIFT SHARPLY TO THE RIGHT. ADDITIONALLY, AT A DEAD STOP AND THE ACCELERATOR WAS APPLIED, THE CAR DRIFTED TO THE RIGHT. MY LOCAL TOYOTA DEALERSHIP HAS LOOKED AT THE CAR 4 TIMES AND SAID THAT NOTHING MORE CAN BE DONE AND THE CAR IS WITHIN SPECS. WITH THE SERVICE MANAGER, WE DROVE MY SIENNA AND THEN DROVE THE DEALERSHIPS COURTESY VAN. AT A DEAD STOP, THE DEALERSHIPS VAN DROVE STRAIGHT AND HAD NO DRIFT TO THE RIGHT. WHEN WE DROVE MY VAN, THE SERVICE MANAGER STATED THAT THE DRIFT TO THE RIGHT AT A DEAD STOP WAS NORMAL IN THE SIENNA AND THAT MY VAN'S DRIFT WAS WITHIN COMPLIANCE OF TOYOTA STANDARDS. I HAVE HAD THE ALIGNMENT CHECKED THREE TIME AND APPEARS TO BE NORMAL, YET THE VEHICLE CONTINUES TO PULL TO THE RIGHT. TOYOTA HAS REFUSED TO DEAL WITH MY CAR AND SENT IT TO ARBITRATION. TO BE RESOLVED. WHAT IS THE DEAL??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247575November 3, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THIS REPORT IS FOR MY MOTHER IN LAW'S 2006 TOYOTA SIENNA XE AWD MINIVAN WITH THE DUNLOP RUNFLAT TIRES. THIS MINIVAN HAS HAD 2 "DEFECTIVE" TIRES ON IT SINCE IT'S PURCHASE AND WITH LESS THAN 8000 MILES ON THE TIRES. BOTH TIRES WERE REPLACED BY THE DEALER, BUT WE CONTINUE TO HAVE TIRE/PRESSURE PROBLEMS. I BELIEVE BOTH TIRES WERE RUINED DUE TO THE PRESSURE SENSING SYSTEM NOT DETECTING LOW PRESSURE IN THE TIRES AND CAUSING THE SIDE WALLS TO COLLAPSE AFTER CONTINUED DRIVING. LUCKILY, NOBODY HAS BEEN INJURED, HOWEVER IF DRIVING AT HIGH SPEEDS WITH THIS SYSTEM A POTENTIAL EXISTS FOR A SEVERE ACCIDENT. I HAVE SPOKEN WITH THE NATIONAL TOYOTA AND LOCAL DEALER, AND THEY CONTINUE TO NOT ADDRESS THE PROBLEM. THE DEALER HAS STATED IN WRITING THAT THE PRESSURE SYSTEM IS FUNCTIONING PROPERLY, HOWEVER RUNFLAT TIRES ON THIS SYSTEM DO NOT REGISTER LOW PRESSURE UNTIL MULTIPLE TIRES OR A SINGLE TIRE HAS HARDLY ANY PRESSURE IN IT. THE LOCAL DEALER MANAGER AGREES WITH ME THAT THE RUNFLAT TIRES WITH THE ABS TYPE PRESSURE SENSING SYSTEM IS NOT A SAFE SYSTEM. I HAVE REQUESTED TO HAVE REGULAR TIRES INSTALLED ON THIS VAN SO THE PRESSURE SYSTEM CAN DETECT LOW PRESSURE, HOWEVER TOYOTA WILL NOT CHANGE THEM FOR ME. I FEEL THAT HAVING RUNFLATS AS INSTALLED BY THE MANUFACTURER ON THIS TYPE OF PRESSURE SYSTEM CAN EVENTUALLY LEAD TO AN ACCIDENT WHEN A LOW TIRE BLOWS OFF THE RIM AT A HIGH SPEED, CAUSING THE DRIVER TO LOSE CONTROL. WITH THE RUNFLAT TIRES, A DRIVER CANNOT VISUALLY LOOK AT THE TIRE AND DETECT THAT IT IS LOW, DUE TO THE THICK SIDEWALLS THAT ALLOW THEM TO "RUN FLAT". THIS IS A SAFETY ISSUE THAT I BELIEVE TOYOTA SHOULD ADDRESS AND CORRECT BEFORE SOMEBODY IS KILLED. I LIVE IN ALASKA AND MY MOTHER IN LAW FREQUENTLY MAKES TRIPS TO ANCHORAGE, WHERE FUEL/SERVICE STATIONS ARE HUNDREDS OF MILES APART AND -50F WEATHER IS COMMON. PLEASE FEEL FREE TO CALL ME TO DISCUSS FURTHER AS THE LOCAL DEALER AND NATIONAL TOYOTA SEEM TO BE PASSING THIS OFF. THANK YOU. REGARDS, PETER MARVIN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247464November 2, 2008
STRUCTURE
OUR SIENNA HAS WORKED PERFECTLY UNTIL OUR DRIVER SIDE DOOR STARTED MAKING A POPPING NOISE. THIS ONLY OCCURS ON THE DRIVERS SIDE. I HAVE NEVER HAD THIS OCCUR ON ANY CAR I HAVE OWNED. WE THOUGHT IT MAY BE A LUBRICATING ISSUE BUT AFTER COMPLETING SOME RESEARCH, IT APPEARS TO BE A COMMON AND COSTLY PROBLEM FOR ALL SIENNA OWNERS. MONEY IS TIGHT RIGHT NOW AND I AM SCARED TO HAVE IT CHECKED BY THE DEALERSHIP SINCE IT APPEARS THAT THEY HAVE NOT ISSUED A RECALL YET AND IT COULD REQUIRE THAT THE ENTIRE DOOR BE REPLACED FOR $3,000? I AM VERY CONFUSED AS TO WHY THIS WOULD NOT BE COVERED SINCE IT IS A STRUCTURAL PROBLEM. MY CAR IS 3 YEARS OLD AND I HAVE 58,000. PLEASE ADVISE AS TO HOW I SHOULD PROCEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247278October 30, 2008
STRUCTURE
PASSENGER SIDE DOOR HAS AUTOMATIC OPEN/CLOSE FEATURE. THE DOOR BROKE WITHIN WEEKS OF OUR PURCHASE OF SIENNA FROM DEALER. SOMETHING SNAPPED. OTHERS HAVE COMPLAINED OF THIS EXACT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247293October 30, 2008
TIRES
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE VEHICLE HAS DUNLOP TIRES, SIZE LT215/85R16 LT5 E. WHILE THE VEHICLE WAS BEING SERVICED, THE MECHANIC NOTICED A HOLE IN THE TIRE AND DISCOVERED A WHEEL ALIGNMENT ISSUE. INITIALLY, THE DEALER DID NOT WANT TO REPLACE THE TIRES DUE TO THE FAILURE; HOWEVER, THEY LATER STATED THAT THEY WOULD. THE CONTACT WAS NEVER INFORMED OF AN ALIGNMENT ISSUE UNTIL THE TIRES WENT BAD. THE DEALER CHANGED THEIR MIND ABOUT REPLACING THE TIRES DUE TO THE AMOUNT OF PAPERWORK INVOLVED. THE DOT NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247189October 29, 2008
SEAT BELTS, STRUCTURE:BODY:HATCHBACK/LIFTGATE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
"CLUNKING" NOISE NOTED ON STEERING THE 2004 TOYOTA SIENNA JUST A FEW MONTHS AFTER IT WAS BOUGHT. IT HAD GONE THROUGH 3 RECALLS ALREADY WHEN FIRST THE FUEL TANK, THEN THE DOOR SILLS, THEN THE MIDDLE ROW SEATBELT BEZEL, AND FINALLY RECENTLY, THE REAR HATCH STRUTS WERE ALL REPLACED. VEHICLE WAS TEST DRIVEN, BUT NO MENTION OF "CLUNKING" DOCUMENTED. HOWEVER, ALL THIS TIME, THE CLUNKING HAD BECOME MORE NOTICEABLE, AND VEHICLE HAD GONE THROUGH 2 ALIGNMENTS ALREADY, WITH ONLY ABOUT 42,000 MILES ON IT. LAST SERVICED FOR ALIGNMENT, DEALER DID NOTE CLUNKING AND RECOMMENDED REPLACEMENT OF INTERMEDIATE STEERING SHAFT. IT IS NOW BECOMING MORE DIFFICULT TO STEER THE VEHICLE, ESPECIALLY AT LOW SPEEDS, AND "K-TURNS" NOW REQUIRE MORE MANEUVERS, AND THE STEERING RADIUS HAS INCREASED POTENTIALLY CAUSING COLLISIONS WITH OBJECTS OR PEDESTRIANS IF COMPENSATORY ACTION IS NOT INITIATED. (STEERING OUTPUT HAS SOMETIMES BEEN UNPREDICTABLE). SECOND COMPONENT IS LACK OF TPMS SENSORS WHEN TIRES WERE CHANGED AT A FACILITY, AND I HAD THE FACILITY DOCUMENT THE LACK OF SENSORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246980October 28, 2008
STRUCTURE:BODY
HAVE AN 04 TOYOTA SIENNA WITH POWER SLIDING DOORS. BOTH SLIDING DOOR CABLE SNAPPED OR JAMMED AND STOPPED WORKING. ONE CABLE WAS HANGING ON THE OUTSIDE. IT WAS FRAYED AND RUSTY. THE DOOR NOW IS NOT FUNCTIONAL BY MANUAL OR ELECTRIC. WHEN I TOOK THE VEHICLE TO THE TOYOTA DEALERSHIP, I WAS TOLD THAT THE REPAIR COST WAS $3,000.00 AND THAT THE MOTOR, MOUNTING BRACKETS AND OTHER VARIOUS PARTS WOULD NEED TO BE REPLACED. I HAVE A HARD TIME SWALLOWING THE THOUGHT OF THIS COST CONSIDERING THE CABLE IS RUSTED AND BROKE IN HALF WITH NO FAULT OF MY OWN. ALTHOUGH I AM OUT OF WARRANTY PERIOD, I WOULD THINK THIS PROBLEM SHOULD BE CONSIDERED A DEFECT AND A RECALL ISSUED BECAUSE THIS IS A VERY COMMON COMPLAINT WITH SIENNA?S. NEITHER THE DEALER NOR TOYOTA WAS ACCOMMODATING, TOYOTA NEVER EVER RESPONDED TO MY LETTER. I HAVE OWNED TOYOTAS FOR MANY YEARS, SO WHEN I PAID A PREMIUM PRICE FOR MY TOYOTA SIENNA, I THOUGHT I WAS GETTING A QUALITY MINI VAN. I WILL NEVER BUY ANOTHER TOYOTA! THIS PROBLEM SHOULD BE CLASSIFIED AS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246803October 27, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
NO EVENT OR WARNING OF PENDING FAILURE. PASSENGER SIDE SLIDING POWER DOOR. CABLE SNAPPED. MOTOR/CABLE ASSEMBLY FAILURE. ESTIMATE OF $1800.00 TO REPLACE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246703October 25, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR STOPPED WORKING ONE DAY WITHOUT WARNING. THE DOOR THAN JAMMED IN THE OPEN POSITION. WITH 3 CHILDREN IN THE CAR THERE WAS NO WAY TO SAFELY DRIVE THE CAR WITHOUT CLOSING DOOR. THANKFULLY WE WERE ABLE TO FREE THE FRAYED CABLE, UNJAM THE DOOR, AND CLOSE IT. BECAUSE THE CAR WAS NO LONGER COVERED BY THE WARRANTY TOYOTA WANTS $2000+ TO FIX THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246517October 23, 2008
POWER TRAIN:DRIVELINE, STEERING
WHILE MAKING A SHARP LEFT TURN, I CAN HEAR CLUNK, CLUNK FROM THE STEERING COLUMN. DEALER SAYS THE STEERING COLUMN (RACK-PINION) JOINT IS BAD, NEED REPLACEMENT, NOT UNDER WARRANTY, WILL COST 500 TO 600 $, NOT AN IMMEDIATE SAFETY THREAT , CAN WAIT UNTIL THE NOISE GETS TOO BAD. I AM NOT HAPPY THAT SUCH THINGS BREAK DOWN AT 45,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246437October 22, 2008
TIRES, TIRES:VALVE
I PURCHASED FOUR GOODYEAR TIRES 215/65R16 FROM JUSTTIRES IN MAR 07. WITHIN A FEW DAYS, THERE WERE THREE VALVE STEM ISSUES (LEAKING) ON THREE DIFFERENT TIRES. ABOUT 3 MO LATER, THERE WAS A FOURTH INCIDENT. JUSTTIRES SEEMS TO KNOW ABOUT THIS PROBLEM, AS THEY SHOWED NO SURPRISE AND REPAIRED IT IMMEDIATELY. ALTHOUGH THERE WAS NO ACCIDENT OR SUCH, THERE ANCILLARY PROBLEMS RESULTING IN MY LOSING A FULL DAY OF PERSONAL WORK (I AM A RESEARCH SCIENTIST). THE COST OF REPAIRS WAS COVERED BY JUSTTIRES, BUT NOT MY LOST TIME. I BRING THIS UP AS THERE WAS AN ISSUE IN CHINESE MADE VALVE STEM IN FORD VEHICLES TIRES POSED IN TODAY'S AOL. COULD THIS BE A SIMILAR PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246241October 21, 2008
SEAT BELTS
BOTH FRONT SEATBELTS IN OUR 2004 TOYOTA SIENNA HAVE REPEATEDLY JAMMED IN THE PLASTIC BEZEL WHEN RETRACTED OR EXTENDED, RENDERING THEM USELESS. WITH CONSIDERABLE EFFORT THE SEATBELTS HAVE BEEN LOOSENED, HOWEVER, THEY ARE NOW TWISTED INSIDE. HAVING DONE A QUICK SEARCH ONLINE, THIS APPEARS TO BE AN ONGOING SOURCE OF FRUSTRATION AND HAZARD FOR A NUMBER OF VAN OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246279October 21, 2008
STRUCTURE:BODY
SLIDING SIDE DOOR CABLE SNAPPED. I HAVE HAD IT IN FOR REPAIRS SEVERAL TIMES (THE CABLE WAS REPLACED AS WELL AS MANY OTHER PARTS COSTING $1,500). I AM NOT AT THE POINT FOR THE THIRD TIME THAT THE DOOR WILL NOT OPEN AND TOYOTA BELIEVES IT IS YET ANOTHER PART RELATED TO THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246092October 20, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE DRIVER SIDE REAR PASSENGER SLIDING DOOR MOTOR BURNED UP AND DESTROYED THE CABLE AND THE DOOR HINGES BROKE AND WENT OFF TRACK. WE WERE TOLD IT WAS NOT UNDER WARRANTY AND WOULD BE $1700 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246117October 20, 2008
LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA XLE HAS A PROBLEM WITH THE AUTOMATIC DOOR ON THE PASSENGER SIDE. IT WILL NOT OPEN WHEN USING THE KEYFOB OR THE BUTTON IN THE CAR OR CLOSE. IF YOU PULL THE HANDLE THE MOTOR WILL OPEN AND CLOSE IT. WHEN USING THE BUTTONS IT MAKES A SOUND LIKE IT IS TRYING TO WORK BUT IT SEEMS TO JAM?. THIS OCCURS EVERYTIME WE TRY TO OPEN OR CLOSE THE DOOR WITH THE KEYFOB OR BUTTON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245823October 17, 2008
STRUCTURE:BODY
THE CABLE ON THE PASSENGER SIDE SLIDING REAR DOOR SNAPPED, MAKING IT IMPOSSIBLE TO CLOSE THE DOOR. I HAD TO DRIVE MY 5 YEAR OLD HOME WITH THE DOOR STUCK OPEN, WHICH IS EXTREMELY UNSAFE, BUT THERE WAS NO APPARENT ALTERNATIVE. AFTER MUCH WRESTLING WITH THE DOOR, WE FINALLY SUCCEEDED IN GETTING IT CLOSED AGAIN, SO AT LEAST WE'RE NOW DRIVING WITH IT CLOSED, BUT IT'S UNUSABLE EVEN MANUALLY. DID SOME RESEARCH AND FOUND THAT A TSB (EL004-04) WAS ISSUED IN APRIL OF 2004 AND PRODUCTION FIXES WERE MADE, BUT THE DRIVERS OF VEHICLES MANUFACTURED PRIOR TO THE PRODUCTION FIXES WEREN'T EVEN NOTIFIED, AND THE TSB AUTHORIZED REPAIRS ONLY TO VEHICLES SHOWING PROBLEMS PRIOR TO 3 YEARS/36,000 MILES, DESPITE THE KNOWN DESIGN PROBLEM. OF COURSE IT'S WELL OUT OF WARRANTY NOW AND TOYOTA CUSTOMER SERVICE REFUSES TO HELP IN ANY WAY WITH A REPAIR ESTIMATED AROUND $2000. THIS IS ABSURD FOR A KNOWN DESIGN PROBLEM THAT POSES A SUBSTANTIAL SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245558October 15, 2008
STRUCTURE:BODY:DOOR
CABLE BROKE OFF THE MOTOR THAT CONTROLS THE RIGHT SIDE SLIDING DOOR. VEHICLE WAS LESS THAN 4 YEARS OLD WHEN BREAKAGE OCCURRED. SINCE OWNING THE VEHICLE THE DOOR WOULD ON OCCASION NOT OPEN PROPERLY. BROUGHT THE VEHICLE BACK TO DEALERSHIP ON SEVERAL OCCASIONS WHILE STILL UNDER WARRANTY AND THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. WHEN BROUGHT TO THE DEALER FOR REPAIR OF THE CABLE I WAS TOLD THE REPAIR WOULD COST $1600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245335October 14, 2008
LATCHES/LOCKS/LINKAGES
REAR DOOR HANDLE BROKE LEAVING DOOR UNABLE TO BE OPENED. POWER SLIDING DOOR DOES NOT WORK LEAVING DOOR DIFFICULT TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245356October 14, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR JAMMED. UNABLE TO CLOSE DOOR AND NEEDED TO SHIFT TO MANUAL MODE. CABLE SNAPPED AND COULD HAVE CAUSED INJURY IF SOMEONE WAS BY THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245360October 14, 2008
LATCHES/LOCKS/LINKAGES
THE LATCH ON THE DRIVER SIDE REAR SLIDING DOOR HAS BROKEN. IT IS A THREE BOLT ASSEMBLY AND TWO OF THE THREE BOLTS HAVE PULLED THROUGH THEIR HOLES. THE LATCH IS NOW ONLY ATTACHED BY ONE BOLT. THERE WAS NO ACCIDENT INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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