Toyota Sienna Complaints

9,048 consumer complaints on file.

#10460526June 4, 2012
ENGINE AND ENGINE COOLING
THE VEHICLE CAUGHT ON FIRE AFTER DRIVEN FOR APPROXIMATELY 5 MILES AND PARKED FOR SEVERAL MINUTES. IT ONLY HAD ABOUT 6,100 MILES AND PURCHASED NEW 9 MONTHS AGO. THE FIRE CAUSED TOTAL LOSS TO THE VEHICLE AND EVERYTHING INSIDE INCLUDING THE CHILD SEATS AND STROLLER WAS PERMANENTLY DAMAGED BY HEAT AND SMOKE. ACCORDING TO THE INCIDENT REPORT FROM FIRE DEPARTMENT, IT APPEARS THAT THE FIRE IGNITED AT THE UPPER LEFT CORNER (PASSENGER SIDE) OF THE ENGINE BAY. NO EVIDENCE OR INDICATION OF INCENDIARY FIRE WAS FOUND. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10460413June 3, 2012
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I WAS MAKING A RIGHT HAND TURN IN TO A PARKING SPACE IN A PARKING LOT. I HAD MY FOOT ON THE BRAKE AS IT WAS A SHARP RIGHT TURN IN TO THE SPACE AND WAS SLOWLY ENTERING THE SPACE. WHEN I WAS ABOUT 2 FEET AWAY FROM THE PARKING BLOCK AT THE FRONT OF THE SPACE, THE VAN SUDDENLY ACCELERATED AND SHOT FORWARD OVER THE PARKING BLOCK AND ABOUT 8 FEET OUT IN TO A GRASSY YARD IN FRONT OF THE LOT. AS IT SHOT FORWARD, I QUICKLY CHECKED TO MAKE SURE THAT MY FOOT WAS ON THE BRAKE AND NOT THE GAS PEDAL. IT WAS ON THE BRAKE AND I WAS PUSHING THE BRAKE THE ENTIRE TIME. THE ACCELERATOR OVERRODE THE BRAKE. I HAD NO CONTROL OVER THE ACCELERATION. WE TOOK THE VAN TO TOYOTA WHERE THEY KEPT IT OVERNIGHT. THEY TOLD US THEY "WERE UNABLE TO REPLICATE THE PROBLEM". THEY VERBALLY TOLD US THAT THERE WAS NOTHING WRONG WITH IT AND IT WAS SAFE TO DRIVE. WE ASKED THEM TO PUT THAT IN WRITING AND THEY REFUSED AND SAID THAT THEY COULD NOT PUT THAT IN WRITING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460349June 2, 2012
STRUCTURE:BODY
THE AUTOMATIC SLIDING DOOR NO LONGER ENGAGES WHEN THE BUTTON IS PUSHED (NEITHER THE CAR BUTTON OR THE FOB BUTTON WORK). THE DOOR OCCASIONALLY OPENS WHEN MANUALLY OPENED, BUT IS OFTEN STUCK CLOSED. BEING UNABLE TO EXIT A VEHICLE USING THE PASSENGER SLIDING DOOR IS EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460369June 2, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON MULTIPLE OCCASIONS OUR LIFT GATE AFTER BEING OPENED MANUALLY SLOWLY STARTED TO COME DOWN 12 INCHES THEN STOP. ON TWO SEPARATE OCCASIONS IT FELL DOWN, ONCE ON MY HUSBANDS BACK AND ONCE ON MINE, WHILE WE WERE CHANGING OUR SONS DIAPERS. AFTER THIS SOMEONE WAS ALWAYS THERE TO HOLD IT MAKING SURE THIS DIDNT HAPPEN AGAIN. ONCE THE WEATHER TURNED COLD IT HAD FAILED COMPLETELY WITH VISIBLE OIL/GREASE SHOWING ON SHOCKS. WE WERE TOLD "SORRY" BY THE DEALERSHIP, THEY SAID IT WAS ONLY AUTOMATIC LIFT GATES. WE HAVE BEEN TOLD MULTIPLE TIMES THE SAME SHOCKS WERE USED ON BOTH MODELS JUST ONE OPENED BY HAND AND ANOTHER BY MOTOR BUT THE SAME SHOCKS HELD IT OPEN AND THESE ARE THE SAME ONES THAT HAVE FAILED. WE CANT UNDERSTAND WHY TOYOTA HASNT ISSUED A TOTAL RECALL SINCE SO MANY PEOPLE HAVE HAD PROBLEMS AND INJURIES. WE FEEL VERY FORTUNATE THAT WE WERE ABLE TO THROW AN ARM UP TO HELP BREAK THE FALL OF IT ON OUR BACKS, SO THERE WERE ONLY BRUISES. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10460284June 1, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN DEPRESSING THE BUTTON TO ACTIVATE THE SLIDING DOOR, THERE WAS AN ABNORMAL NOISE BUT THE DOOR WOULD NOT OPEN. THE DOOR COULD ONLY BE OPENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THE DOOR LOCK ACTUATOR NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 102,085 AND THE CURRENT MILEAGE WAS 122,055. UPDATED 07/06/12 *BF UPDATED 07/17/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460187May 31, 2012
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT A PASSENGER WAS STANDING IN THE PATH OF THE REAR PASSENGER SIDE SLIDING DOOR. THE DOOR WAS ENGAGED AND CLOSED ON THE PASSENGER, CRUSHING THE PASSENGER BETWEEN THE SLIDING DOOR AND THE FRAME. THE PASSENGER WAS TRANSPORTED TO A MEDICAL DOCTORS FOR TREATMENT OF HER INJURIES. THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO FAILURES FOUND WITH THE SLIDING DOOR. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE TAKEN TO A DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 14,000. UPDATED 07/19/12*LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10460031May 30, 2012
STEERING
MY VEHICLE 2005 TOYOTA SIENNA XLE LIMITED AWD IS EXPERIENCING A SERIOUS SAFETY SCARE AND CONCERN, I HAVE NOTICED THE STEERING WHEEL COLUMN MAKING LOUD POP NOISE AT IDLE WHILE TURNING THE WHEEL, AND WHILE DRIVING AND TURN AT THE SPEED 15MPH OR UP. THE LOUD POP AND CLICKING NOISE IS ALSO ASSOCIATED WITH THE FEELING THE U JOINT AT THE STEERING COLUMN SHAFT IS BADLY DESIGN, AND CAUSING A REAL SAFETY CONCERN FOR THE GENERAL PUBLIC, THIS POP NOISE PROBLEM TRULY DESERVE A RECALL BY TOYOTA TO FIX THIS SAFETY ISSUE TO AVOID FUTURE INJURY OR DEATH ACCIDENTS TO OCCUR FOR EVERYBODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460046May 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT WAS STOPPED IN A PARKING SPACE WHEN THE BRAKES WERE DEPRESSED AND THE VEHICLE ACCELERATED TO APPROXIMATELY 25 MPH. THE VEHICLE CRASHED THROUGH THE PARKING SIGN AND INTO A TREE. THE CONTACT CONTINUED TO DEPRESS THE BRAKES AND SHIFTED INTO REVERSE. THE VEHICLE THEN REVERSED AND CRASHED INTO ANOTHER TREE. AFTER THE CONTACT ACTIVATED THE EMERGENCY BRAKE, THE VEHICLE CAME TO A COMPLETE STOP. THE CHILD IN THE REAR PASSENGER SEAT SUSTAINED BRUISES TO THE NECK AND SHOULDERS. THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES, AND BRUISES TO THE RIGHT LEG. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE FLOOR MAT COULD HAVE POSSIBLY CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT AN INSPECTOR WOULD BE SENT TO INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE UNINTENDED ACCELERATION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10459844May 29, 2012
AIR BAGS
THE AIR BAG LIGHT WARNING OF MY 2006 SIENNA (ONLY 45,000 MILES) STARTED BLINKING AND DIDN'T STOP. ACCORDING TO DEALER WHO RUN A DIAGNOSTIC (OPEN CIRCUIT B0111 OPEN SQUIB) THE CIRCUIT WIRING HARNESS NEEDED TO BE REPLACED. TOTAL COST OVER $2,000. I USED MY INSURANCE AND HAD IT FIXED. THE CAR STAYED IN THE DEALER FOR A WHOLE MONTH SINCE ACCORDING TO THEM THE PART WAS BEING ORDERED DIRECTLY FROM TOYOTA AND IT WAS COMING FROM JAPAN. THE PROBLEM RECURRED THE VERY NEXT DAY AFTER I TOOK THE CAR FROM THE DEALER AFTER FIXED. TOOK IT BACK TO THE DEALER AND WAS INFORMED THAT ACCORDING TO TOYOTA SERVICE BULLETIN A KIT NEEDS TO BE INSTALLED AT THE HARNESS LOCATED UNDER THE FRONT PASSENGER SEAT AND THAT THE FRONT PASSENGER AIR BAG NEEDS TO BE REPLACED. THE TOTAL COST WILL BE ANOTHER $1,000. I WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE TO LEARN WHAT TOYOTA COULD DO SINCE THIS IS A SAFETY ISSUE CAUSED BY A FAULTY ELECTRICAL COMPONENT FROM MANUFACTURING. I DON'T BELIEVE MY INSURANCE WILL COVER FOR THIS EXTRA COST. CHECKING ONLINE I NOTICED THAT HUNDREDS OF OTHER 2006 SIENNAS ARE HAVING THE SAME ISSUE. I BELIEVE TOYOTA SHOULD ISSUE A RECALL ON THIS PARTICULAR MODEL AND FIX IT. I WAS A HAPPY AND SATISFIED TOYOTA CUSTOMER UNTIL NOW AND DEPENDING ON THE OUTCOME OF MY CALL TO TOYOTA I MIGHT NOT CONSIDER TOYOTA IN MY NEXT CAR PURCHASE, UNFORTUNATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459980May 29, 2012
POWER TRAIN
THE CAR WAS DRIVEN NORMALLY IN GEAR "D" AT 35 MPH BUT SLIPPED OUT OF GEAR FOR NO REASON. I STOPPED, PUT IN PARK, TURN OFF THE ENGINE, WAITED A FEW MINUTES AND RESTARTED THE CAR. IT WOULD THEN ONLY WORK IN GEAR "3" BUT I HAD TO FLOOR THE GAS PEDAL. AFTER STOPPING MULTIPLE TIMES, I WAS ABLE TO REACH HOME. MY 2008 SIENNA CAN NOW BE DRIVEN FORWARD IN REVERSE GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459803May 28, 2012
STRUCTURE:BODY
CABLE ON SIENNA DRIVER SIDE POWER SLIDING DOOR FRAYED AND BROKE. DOOR IS NOW STUCK CLOSED. PASSENGER SIDE SLIDING DOOR IS NOW GRINDING AND I AM AFRAID THE SAME THING WILL HAPPEN. THIS SHOULD BE A RECALL DUE TO THE COST AND NUMBER OF ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459829May 28, 2012
STRUCTURE:BODY
THIS IS HAPPENING OVER A MONTH NOW. EVERY TIME WHEN WE OPEN THE DRIVER SIDE DOOR A METAL GRATING SOUND COMES OUT. WE THOUGHT THIS WAS DUE TO LACK OF LUBRICATION.. TOOK IT TO THE TOYOTA DEALER HE SUGGESTED TO DISCUSS THIS WITH TOYOTA BODY SHOP. I WAS TOLD THAT THERE IS A PROBLEM WITH DOOR HINGE WELDING AND CANNOT FIX IT. THEY SAYS MY VAN WARRANTY RUNS OUT AND IT IS GOING TO COST ME $3500 TO REPLACE THE ENTIRE DOOR. TOYOTA DIDN'T DO A GOOD JOB ON MY CAR.. DUE TO THIS I HAVE TO PAY $3500 FROM MY POCKET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459452May 25, 2012
ENGINE
2009 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE *TGW THE CONSUMER'S INSURANCE COMPANY DETERMINED THAT OIL LEAKED FROM A FAULTY VALVE AND SEAL IN THE MANIFOLD COVER. HOWEVER, TOYOTA PROVIDED A DIFFERENT EXPLANATION AS TO HOW THE VEHICLE CAUGHT ON FIRE. THEY STATED THE FIRE WAS CAUSED BY SPILLED OIL AND OVERFILLING OF OIL. TOYOTA STATED THEY HAVE A PHOTO OF THE DIP STICK PROVING THAT THE OIL WAS OVERFILLED, BUT REFUSED TO PROVIDE THE PICTURE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10459528May 24, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT HE EXPERIENCED A BLOW OUT ON ONE OF THE TIRES. THE CONTACT WAS CONCERNED BECAUSE THE TIRE PRESSURE WARNING LIGHT HAD NOT INDICATED AN ISSUE WITH THE TIRES. THE CONTACT INSTALLED NEW TIRES AND ALLOWED THE TIRES TO BE FILLED WITH LESS AIR THAN RECOMMENDED. THE TIRE PRESSURE WARNING INDICATOR STILL DID NOT INDICATE A LOW PRESSURE WARNING.THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED THAT THE TIRE PRESSURE SENSOR COULD NOT BE INSPECTED OR REPAIRED. THE MANUFACTURE WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459254May 22, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC. THE TECHNICIAN STATED THE AIR BAG AND AIR BAG HARNESS ON THE FRONT PASSENGER SIDE WOULD HAVE TO BE REPLACED BUT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459065May 21, 2012
AIR BAGS
NOTICED FIRST CRACK ABOUT A MONTH AGO AND WITHIN A COUPLE OF DAYS NOTICED A SECOND CRACK. ONE IS ON THE RIGHT SIDE STARTING FROM THE FAR FRONT EDGE WHERE THE SPEAKER GRILL IS, RUNNING DIAGONALLY TOWARD THE LEFT REAR CORNER OF THE VAN. IT ORIGINALLY WAS ABOUT 3" LONG BUT NOW HAS GROWN TO ABOUT 5". THE OTHER IS ON THE LEFT SIDE STARTING AT THE SIDE WINDOW DEFROSTER VENT, RUNNING STRAIGHT BACK. IT ORIGINALLY WAS ABOUT 2" LONG AND IS NOW ABOUT 3" LONG. IT IS SURPRISING TO ME HOW QUICKLY THEY STARTED AND HOW FAST THEY ARE GROWING. THIS IS CLEARLY A SAFETY ISSUE, I HAVE SERIOUS CONCERNS THAT THE FORCE OF THE AIRBAG DEPOLYMENT WOULD CAUSE PIECES OF THE DASH TO BECOME PROJECTILES AT THE PASSENGER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458954May 18, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE PASSENGER SIDE SLIDING DOOR WAS MALFUNCTIONING DUE TO THE HENGE FAILING. THE VEHICLE HAD NOT BEEN DIAGNOSED AND HAD NOT REPAIRED. THE CURRENT AND FAILURE MIELAGES WERE 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458796May 17, 2012
STRUCTURE:BODY:DOOR
ON MARCH 13, 2012, THE DRIVER'S SIDE SLIDING DOOR WAS SERIOUSLY STUCK IN THE OPEN POSITION. IT WOULD START TO CLOSE, BUT THEN POP BACK. IT WOULD NOT CLOSE IN MANUAL MODE EITHER. SINCE THEN, IT'S HAPPENED ONE ADDITIONAL TIME. EVENTUALLY, WE WERE ABLE TO FORCEFULLY SHUT THE DOOR. TODAY, MAY 17, 2012, THE DEALER (TANSKY TOYOTA IN COLUMBUS, OHIO) INSPECTED THE DOOR BUT DIDN'T DO ANYTHING BECAUSE IT WASN'T SYMPTOMATIC AT THE TIME OF MY APPOINTMENT. I'M LEFT HOPING THAT THE DOOR WILL GET STUCK AGAIN (AND WHEN I'M NEAR THE DEALER) BEFORE THE NEW LIMITED WARRANTY EXTENSION (A TOYOTA CUSTOMER SUPPORT PROGRAM) EXPIRES FOR MY VEHICLE. GIVEN THE SAFETY ISSUES, I SUGGEST A FORCED RECALL TO BEST PROTECT THE OWNERS FOR THE LIFE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458520May 15, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT WEBBING FAILED TO RETRACT AND PROPERLY RESTRAIN THE OCCUPANT. THE EXCESS WEBBING WAS HANGING ON THE FLOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO PERFORMED A TEMPORARY REPAIR. THE TECHNICIAN STATED THE ENTIRE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458321May 14, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT SHE WAS HEARING A CLICKING NOISE WHEN SHE OPENED THE DRIVER SIDE DOOR. IN ADDITION, THE DOOR CLOSED ON HER LEGS ABRUPTLY. THE VEHICLE WAS TAKEN TO HE DEALER FOR DIAGNOSIS. THE DEALER ADVISED THAT THE MANUFACTURER SPOT WELDED THE DOOR INCORRECTLY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE AWARE OF THE DEFECT BUT THE VEHICLE WAS NOT RECALLED, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 103,000 AND THE CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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