Toyota Sienna Complaints

9,048 consumer complaints on file.

#11707837December 30, 2025
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000(Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707914December 30, 2025
SEATS
I am submitting this complaint regarding Safety Recall 25TA12 (Interim Notice 25TB12) for my 2025 Toyota Sienna XLE Woodland Edition, VIN available upon request. Toyota has acknowledged that the second-row seat rails may have improper weld penetration, creating a risk that the seats may lose structural integrity in certain high-speed collisions, increasing the risk of injury. Toyota has issued written instructions advising that no one should sit in or use a child restraint in any second-row seat while the vehicle is in motion, and has also issued a stop sale, indicating Toyota’s determination that the vehicle should not be sold or delivered in its current condition. There is no repair remedy available, no parts, and no estimated timeline for correction. Because this vehicle is used to transport four young children in car seats, Toyota’s instructions render the vehicle unsafe and unusable for its intended purpose. I have complied with Toyota’s guidance and removed the vehicle from service. The vehicle has been out of service continuously since October 8, 2025 through today, December 30, 2025, totaling 84 calendar days and 60 business days with no repair attempt possible due to Toyota’s inability to provide a remedy. Toyota has stated that a loaner vehicle substitutes for safe seating; however, loaners do not correct the underlying defect, do not restore the vehicle’s certified safety condition, and do not eliminate the ongoing risk or loss of use of the purchased vehicle. Toyota continues to sell similarly equipped vehicles while leaving affected owners without a path to repair. I am requesting NHTSA review whether Toyota’s handling of this recall—including extended delays with no remedy, reliance on stop-use instructions, and indefinite loss of safe use—meets federal safety obligations and adequately protects consumers and child passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707591December 29, 2025
STRUCTURE:BODY
The second-row seat rails on my 2025 Toyota Sienna were manufactured with improper welds that can fail in a high-speed collision, potentially causing the seats to lose structural integrity and increasing the risk of severe injury. Safety Risk and Hardship: Due to this defect, Toyota has recommended that no passengers sit in the second row and no child restraints be used in these seats until a remedy is performed. I have been awaiting a remedy for over 70 days, during which time the vehicle's primary utility as a high-capacity family transport has been compromised. This creates a severe accessibility and safety hardship, as I am unable to safely transport my family or use child safety seats in the designated locations. Forcing passengers into the third row, which does not accommodate three carseats side-by-side, is not a safe long-term alternative for our family, especially as at [XXX] pregnant, and soon to be postpartum with a XXX and two XXX in carseats. Reproducibility and Inspection: The safety defect was confirmed by the manufacturer (Recall numbers 25TB12 and 25TA12) and by my local authorized dealer upon notification. While the vehicle is available for inspection, the manufacturer has acknowledged the defect is due to incorrect weld machine settings at the factory. Symptoms and Warnings: There were no warning lamps or messages prior to the recall notification. The issue was discovered by the manufacturer during internal testing between July and August 2024 and publicly announced in October 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707597December 29, 2025
SEATS
The seats have had an excessive rattling noise since buying the car, dealer was informed and was told that it was expected. Now there has been a safety recall with no remedy in sight for over two months. Not being able to use the middle seats on a brand new car for this long is unnacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707216December 27, 2025
SEATS
The 2nd row seats have failed to provide a knowing safe place for passengers to ride. Toyota has known about this issue since October 7, 2025 (81 days) and there is no remedy. I cannot drive my brand new van due to the safety issue (the possibility of the seats become detached in collisions) as I use my car to transport toddler family member and need to utilize the 2nd row seat; due to mobility issues I cannot place the toddler in the 3rd row seat. Toyota has been able to fix the issue to continue to make and sell 2026 7 passenger vehicles in my area as confirmed by local dealers. The problem has been acknowledge by my local Toyota dealer, as well as Toyota USA. My van has not been inspected by anyone. I had no problems with my van prior to the notification of this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706963December 24, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The drivers side sliding door when on the power on, it will either not catch when opening or not shut when you are trying to shut it. You can be in the door way and it will shut on you by itself. You have to physically stop it or pull it shut. I have taken it in the past to the local Toyota dealership, when it was under warranty, multiple times. They don't see anything wrong, or cannot explain it but have replaced the sensor multiple times. It will be ok for a while and then start again. I sometimes wonder if cold weather affects it but there is no rhythm or reason to it. I am scared to have children or my parents use this door and if I turn off the power to it, it is very hard to use the door because it is so heavy. There are no warning lights, messages, or signals of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706692December 23, 2025
SEATS, ELECTRICAL SYSTEM
On [XXX], I purchased a new Toyota Sienna 2025 from Toyota Pasadena. The car has had frequent “check rear seat” and “check 3rd row seat” alerts everyday I drive. I have contacted Toyota Motors a few times since May, 2025, and visited Toyota Pasadena countless times to solve this error since April, 2025. After their “alarm specialist” checked my vehicle, they started to intentionally ignore my repair request. It seems Toyota knows the problem but couldn’t fix it in an easy and cheap way. Toyota Pasadena always insisted on me seeing their alarm specialist OFF THE RECORD, rather than accepting my vehicle for repair, so they can avoid Lemon Law punishment. When I contacted Toyota Motor a few times, they always pushed me back to Toyota Pasadena and ignored my request to have other dealers’ or the engineers fix my Sienna. I have been trapped in this endless fraud loop wasting time for a year. I have a [XXX] daughter. With this error not being fixed, I can’t risk putting my daughter and her seat on the rear seat. I was forced to buy another SUV, which created significant financial stress along with the stress of being pushed away between Toyota Motor and Toyota Pasadena over and over again. The bottomline is I need to make sure the rear seat is safe because my family’s lives are on the line. They shouldn’t intentionally hide the safety issue and forced me to accept the risk. It’s a new car in the original condition that Toyota Pasadena handed me. Everything on this vehicle was installed by Toyota Motor and Toyota Pasadena before it was handed to me. I already requested that if it's alarm bugs they cannot fix, they can remove the faulty alarm with a refund. I only want a safe vehicle. But they rejected me. The vehicle still makes random alarms and shows the “check rear seat” today and everyday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706792December 23, 2025
SEATS
The second-row seats in my 2025 Toyota Sienna are completely unusable due to an open safety recall (25V668). We purchased this minivan for our family of four children, and the second row is essential for safely transporting them. It has been several months since the recall was announced in October, and we are still unable to use these seats. The inability to use the second row affects our family’s safety and daily logistics, forcing us to rely solely on the third row, which is unsafe or impractical for our children. We have not had a crash, fire, injury, or police report, but this recall significantly limits the safe use of our vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706606December 22, 2025
SEATS
There has been a recall on my vehicle since October 7, 2025. Toyota has just sent me notification via mail the week of December 20, 2025. I drive 4 children and two of them are in the middle row (which is what the recall is about) in car seats. I have called the dealership many times and they are not doing anything to assist me. According to the recall, it states to not sit or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed---- the remedy isn't even available yet and hasn't been since October. So am I just not supposed to drive my kids to school and daycare?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706523December 22, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact had received a recall letter from the manufacturer for NHTSA Campaign Number: 25V668000 (Seats). The contact called the local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706327December 20, 2025
UNKNOWN OR OTHER
The manufacturer has issued a 'Do Not Occupy' warning for the second row of my 2025 Sienna (Recall 25V668). As this is a family minivan, the vehicle is now unsafe for its intended purpose. No remedy is available, and Toyota has provided no timeline for repair. I am seeking a buyback due to indefinite safety impairment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706057December 19, 2025
SEATS
I have 2 babies that HAVE to sit in the 2nd row! I need the Remedy fixed ASAP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706156December 19, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts to do the recall repair were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705886December 18, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available for the recall repair. The contact was informed that there was no timeline for parts availability. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705574December 17, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact not to use the second-row seats. The contact stated that due to the recall, the car seat for the newborn had to be placed on the rear seat. The contact believed that the temporary solution offered by the manufacturer was not suitable, since the contact also owns a big dog. The dealer stated that a rental vehicle would be provided once the remedy was available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705577December 17, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact called the local dealer and the manufacturer for updates on parts availability and was advised by the dealer and the manufacturer that the remedy was still being developed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705615December 17, 2025
SEATS
My vehicle is subject to an active safety recall involving the second-row seat rail welds. According to the manufacturer’s official recall notice, the remedy is not yet available and there are current usage restrictions advising that no occupants should sit in the second-row seats and that no child restraints should be used in those seats until the repair is completed. This condition creates a safety risk because the second-row seating positions cannot be safely used, which limits passenger seating and prevents proper use of child safety seats. The manufacturer has confirmed that the recall remains in interim status and that no repair or alternative remedy is currently available. The issue has been confirmed by the manufacturer through an official safety recall. No warning lamps or messages appeared prior to this issue, as it was identified through the recall process rather than a vehicle malfunction during operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705668December 17, 2025
SEATS
There is a recall from October 5 2025 regarding second row seats that are mounted on seat rails that may have been improperly welded. They recommend not to have anyone sit in that row or use child restraints. How is there no remedy at this time?? Who can have their passengers sit in the third row and avoid sitting at the second row. This is negligence from Toyota and should have a remedy right away. We bought this car in March 2025 and have been driving our two boys around for several months until being notified of this recall! How can you expect someone not to use the second row seats for months without an answer particularly a minivan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705711December 17, 2025
TIRES:SIDEWALL
Incident Description (Firestone Destination LE3 – P235/65R17) I purchased four new Firestone Destination LE3 tires (size P235/65R17, DOT IW2 8ILE31) and within the first week three of them developed noticeable bulges in the sidewalls. I returned to the tire service center, and they replaced the three tires due to the bulging. The following week, new bulges appeared again in the sidewalls on multiple replacement tires, for a total of six affected tires. Sidewall bulging creates a risk of sudden tire failure and loss of vehicle control, and I do not feel the tires are safe to drive on. One service center stated this was “normal from driving on roads,” but I disagree due to the number of tires affected in such a short time. The condition has been repeated and confirmed by multiple service centers. The tires remain available for inspection upon request. There were no warning lamps or messages before the bulges appeared. The issue began immediately after installation of the first set, and the problem persisted with the replacement set. In my assessment, the repeated sidewall bulging indicates a potential structural or manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705734December 17, 2025
SEATS
Vehicle: 2025 Toyota Sienna Issue Type: Safety Recall / Inadequate Manufacturer Remedy Location: California Complaint: Toyota has issued a safety recall for my 2025 Toyota Sienna due to improperly welded second-row seat rails. Toyota and the dealership have instructed us not to use the second-row seats because of potential safety risks in a crash. At this time, Toyota has no remediation or repair timeline, making the vehicle unsafe and unusable for its intended purpose as a family minivan. Toyota is offering a rental reimbursement cap of $42 per day, which in California only covers a compact or small sedan. This does not provide a comparable or safe alternative vehicle for a family that requires second-row seating. As a result, we are unable to safely transport our family while Toyota delays a repair. Dealerships in our area do not have loaner vehicles and rely on third-party rental agencies (Enterprise). Toyota has stated they will not cover the cost of a vehicle comparable in size or seating capacity, placing the financial burden on the consumer despite the vehicle being subject to a safety recall. This situation effectively leaves us without a safe vehicle, despite owning a new car under warranty, due to: •A known safety defect •Explicit guidance not to use key seating •No available repair •Inadequate manufacturer accommodation I am requesting NHTSA review Toyota’s handling of this recall, including whether the rental accommodation offered meets reasonable safety and usability expectations for affected families.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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