Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#11523485May 23, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2007 Toyota Matrix. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact stated that several unknown warning lights started flashing and the RPM gauge fluctuated from a low RPM to high RPM. The contact stated that he pulled over and attempted to restart the vehicle. The contact stated that the vehicle failed to restart. The contact had a voltmeter and checked the battery and noticed that the battery was low on charge. The contact had recently installed a new battery. The contact jump started the vehicle and was able to shift into drive (D) however, the vehicle was hesitating and not responsive while depressing the accelerator pedal. The contact stated that the failure was intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact had requested vehicle history from the manufacturer and determined that the Electronic Control Unit had been replaced in 2011 under NHTSA Campaign Number: 10V384000 (Engine and Engine Cooling). The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496210December 6, 2022
AIR BAGS
Unable to get remedy in a timely manner for air bag recall. Part has been unavailable for over a month and dealer has delayed ordering of part by two weeks. Dealer providing recall service is IRA Toyota of Danvers in Massachusetts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480453August 21, 2022
TIRES, TIRES:SIDEWALL, TIRES:TUBE
A 205/55/R16 tire exploded when I was driving on the freeway at 9:15 am. I had driven less than 3 miles. The tire that exploded had less than 16,000 miles. I didn't run over an object or I would have also punctured my front tire too. At the time of the explosion I didn't know what happened, but heard a loud noise that I thought was from a car next to me. Once both cars moved ahead of me, I realized the loud noise was coming from under my car. I then was able to pull to the side of the freeway. Once I pulled over I saw the tire had exploded. I took photos of the tire and took both parts to the tire shop where my tires are under warranty. I had inspected my tires the prior Monday, two days prior and didn't see an issue with any of the tires. I've never had a tire blowout before. The tire shop threw the tire away even though I asked for a report of the incident to appropriate entities. The tire shop told me the tire was under inflated or that I hit a road hazard but couldn't prove that's what caused the explosion. Also the tire shop did not show me where a road hazard penetrated the tire. In the past if a tire had run over an object this tire shop would show me the object. I have 3 of the same tires on my car which I don't trust because my tire exploded without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470853June 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2007 Toyota Corolla Matrix. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 10V384000 (Engine and Engine Cooling). The vehicle was taken to the dealer and it was confirmed that the VIN was not included. The manufacturer was contacted and the contact was referred to the NHTSA for assistance. The failure mileage was 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465175May 18, 2022
AIR BAGS
The contact owned a 2004 Toyota Matrix. The contact received notification of NHTSA Campaigns: 08V162000 (Visibility), 15V043000 (Air Bags) and 15V285000 (Air Bags) and requested to be removed from the recall distribution list. The vehicle was destroyed several years ago. The contact stated that they have not owned the vehicle involved for many years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453102February 20, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
My daughter was driving as usual when she went to apply the brakes about 5 car lengths back and the vehicle accelerated uncontrollably despite braking. Her foot was not on the accelerator, she does not have floor mats that would cause anything to hit the accelerator. This has happened on 5-6 occasions which almost resulted in an accident. She barely got stopped mere inches away from the car in front of her despite braking earlier than normal because she encountered this once already during her trip. No check engine codes, the brakes are good, the car idles high. That is really it. This is a serious issue that seemingly cannot be diagnosed. After doing research to see what the problem may be, I have seen countless complaints of a similar nature. My daughters life is invaluable. This needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446731January 8, 2022
STRUCTURE:BODY
all door handles broke off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440177November 12, 2021
AIR BAGS
I took my vehicle for the airbag recall. When the technician gave me my car back I noticed the airbag warning light was still on. The technician said the warning airbag light is something else but he could not say what. Please add additional recalls to fix passenger airbag. But he said “the light was on before the recall” and I would have to pay to find out what the warning is for. I waited 2 hours for the recall work to be finished and when I entered my car the warning light was still on. This vehicle has not been in an accident. This situation I read in the reviews online is happening to this car and many complaints. I feel unsafe and I think all possible recalls should be put in place for this to be taken care of by Toyota. It is dangerous and it is a liability. Please help me get this resolved with AutoNation Toyota in Winter Park. [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434402September 26, 2021
AIR BAGS
I have been waiting over 2 years for this passenger side airbag recall to be remedied. I was told a remedy was available about a year and a half ago, but despite many calls and service appointments where I left the car with Toyota (they even kept my car for nearly 9 hours once), they always tell me they don't have the part available and that they will call me when it becomes available (they still haven't). I tried multiple Toyota service centers in my area with the same results. The airbag was already recalled previously and the remedy was to replace it with an airbag part that was also recalled, so in actuality it has probably been over 5 years since the original recall and after all this time my car still has an airbag inflator that may cause fire, injury or death. I paid for a car so I could use all of the available seating, and for most of my time owning it and for the foreseeable future I'm being told by Toyota not to use the front passenger seat. Totally unacceptable, regardless of parts shortage this shouldn't be a problem to bear solely by the vehicle owner, I have never been offered a loaner or anything to make up for the money I wasted on a car I can't use as advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407984April 13, 2021
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING HOME MY CAR STARTED BURNING. I PULLED OVER WITH SMOKE POURING OUT OF THE ENGINE AREA AND THE CAR JUST STOPPED. I OPENED THE HOOD AND THERE WERE FLAMES COMING UP FROM BEHIND THE ENGINE. THE FIRE GREW UNTIL IT ENGULFED THE FRONT OF THE CAR. THE FIRE DEPARTMENT CAME AND PUT OUT THE FIRE. THE 2009 MATRIX WAS TOTALLY DESTROYED. I NOTICED NO PRIOR WARNING SIGNS OR SYMPTOMS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11399614March 7, 2021
AIR BAGS, ELECTRICAL SYSTEM
AFTER TOYOTA DEALER REPLACED THE AIRBAG, THE CAR AUDIO STOPPED FUNCTIONING PROPERLY. WHEN I CALLED THE TOYOTA DEALER, THEY SAID THEY WON'T DO ANYTHING FOR ME AND HANG UP ON THE PHONE. MY EMAIL TO TOYOTA COMPANY WAS NOT RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395839February 11, 2021
AIR BAGS
TL* THE CONTACT'S GIRLFRIEND OWNS A 2006 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 25 MPH, HER VEHICLE WAS HIT BY ANOTHER MOTORIST AT A LOW RATE OF SPEED. DESPITE MINIMAL IMPACT, THE PASSENGER AIR BAG DEPLOYED WITHOUT AN OCCUPANT IN THE SEAT. DUE TO THE SHOCK OF THE AIR BAG DEPLOYMENT, THE CONTACT'S GIRLFRIEND JERKED THE WHEEL AND HER BACK PASSENGER TIRE HAD HIT A CURB. A POLICE REPORT WAS FILED AND THE CONTACT'S GIRLFRIEND WAS ABLE TO DRIVE THE VEHICLE HOME. THE NEXT DAY, HIS GIRLFRIEND WAS TREATED AT A HOSPITAL FOR INJURIES TO HER NECK AND RIGHT ARM. THE CONTACT THEN CALLED THE MANUFACTURER WHO INFORMED HIM THAT THERE WAS A RECALL ON THE VEHICLE FOR NHTSA CAMPAIGN NUMBER: 19V627000(AIR BAGS). AN APPOINTMENT WAS MADE AT POHANKA TOYOTA OF SALISBURY(2010 N SALISBURY BLVD, SALISBURY, MD 21801) WHERE AN INSPECTOR WAS SENT TO THE DEALER TO INSPECT THE AIR BAG. AFTER THE INSPECTION, THE CONTACT WAS INFORMED TO PICK UP THE VEHICLE AND WAS ALSO INFORMED THAT NO REPAIRS WOULD BE MADE TO THE VEHICLE UNTIL THE INVESTIGATION WAS SETTLED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 282,699.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11385345December 28, 2020
AIR BAGS, STRUCTURE:BODY
SOMEONE PULLED OUT IN FRONT OF ME AND I HIT THEM WITH THE FRONT OF MY CAR. I WAS DRIVING 40 MILES AN HOUR ON A CITY STREET. IT CRASHED IN THE FRONT END, RADIATOR, FENDERS AND HOOD. THE AIRBAGS DID NOT DEPLOY. I HAD BEEN SENT A RECALL NOTICE AND SCHEDULED AN APPOINTMENT AT A LOCAL TOYOTA DEALER IMMEDIATELY. THE CRASH HAPPENED TWO WEEKS BEFORE THE APPOINTMENT. THIS IS A KNOWN PROBLEM WITH THE MANUFACTURER. NHTSA RECALL NO. 19V-627
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11378683December 9, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE VEHICLE STALLED WHILE ATTEMPTING TO ACCELERATE AND APPROXIMATELY 20 SECONDS LATER, THE ENGINE SUDDENLY OPERATED AS NORMAL AND THE DRIVER WAS ABLE TO DRIVE NORMALLY. THE FAILURE HAD OCCURRED ON SEVERAL OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HOFFMAN TOYOTA LOCATED AT 36 ALBANY TURNPIKE, WEST SIMSBURY, CT 06092 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V384000 (ENGINE AND ENGINE COOLING). THE CONTACT INDICATED THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377452December 2, 2020
AIR BAGS
RECEIVED RECALL NOTICE FROM TOYOTA. CALLED LOCAL DEALERSHIP WHERE PURCHASED - THEY TOOK INFO AND STATED THEY WOULD GET PARTS AND CALL TO SCHEDULE. THEY NEVER CALLED BACK. WE CALLED TOYOTA CUSTOMER EXPERIENCE CENTER TO INFORM WE WERE NOT GETTING OUR RECALL SERVICE. THEY STATED THEY WOULD CONTACT THE DEALERSHIP TO HAVE THEM CALL WITHIN ONE BUSINESS DAY TO INITIATE SERVICE. NO ONE CALLED. I CALLED TOYOTA AGAIN, THEY PUT ME ON HOLD AND AFTER 12 MINUTES ON HOLD I GAVE UP. TOYOTA IS NOT FOLLOWING THROUGH ON THIS RECALL SERVICE WHICH IS A DEADLY CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377340December 1, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
POWER STEERING WENT OUT WHILE I WAS DRIVING AND NEARLY KILLED MYSELF 149,000 MILES ON MY CAR AND THIS IS SUPER DANGEROUS. FROM WHAT I READ, PLENTY OF OTHER MATRIX DOING THE SAME. BRAKES, WINDOWS ALL WENT OUT AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374929November 16, 2020
ENGINE
MY VEHICLE IS GOING THROUGH SEVERAL QUARTS OF OIL WITHIN THE 3,000 MILE RANGE. EXCESSIVE OIL CONSUMPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366164October 24, 2020
VEHICLE SPEED CONTROL
I JUST BOUGHT A 2006 MATRIX (TOYOTA). IT ONLY HAS 88,000 MILES ON IT (OCTOBER, 2020). THE CAR IS IN GREAT CONDITION AND SEEMS TO HAVE BEEN WELL MAINTAINED. THE CHECK ENGINE LIGHT COMES ON AND OFF. I'VE TAKEN IT TO 2 SEPARATE QUALIFIED MECHANICS. THEY CAN'T FIND ANYTHING WRONG. WHEN THE LIGHT IS OFF THE CAR RUNS PERFECT. WHILE I WAS DRIVING TO WORK THE GAS PEDAL WAS ALL THE WAY TO THE FLOOR AND THE CAR WOULD NOT ACCELERATE AT ALL ON A STRAIGHT AWAY FLAT ROAD. I WAS DRIVING 30MPH LEAVING TOWN. THE SPEED LIMIT INCREASED TO 40MPH BEFORE FURTHER INCREASING TO 65MPH HIGHWAY. IT'S A STRAIGHT FLAT ROAD. I COULD NOT GET THE CAR OVER 55MPH. WHEN I GOT TO A SMALL HILL THE CAR FINALLY MADE IT TO THE TOP 45 MPH WITH THE GAS PEDAL ALL THE WAY DEPRESSED. I WAS ONLY ABLE TO GET THE CAR UP TO HIGHWAY SPEED AS I WAS COMING DOWN THE OTHER SIDE OF THE HILL WITH THE GAS PEDAL STILL DEPRESSED COMPLETELY TO THE FLOOR. I USED A HALF OF A TANK OF GAS TO DRIVE 15 MILES. I AM WRITING THIS AS I AM CONCERNED. WHEN I LOOKED ONLINE I FOUND THE PROBLEM I AM DESCRIBING WAS A COMMON PROBLEM AMONGST OTHER MATRIX OWNERS. I COULD ALSO SEE SEVERAL OTHER COMPLAINTS WHERE THE MATRIX ACCELERATED AND WAS UNABLE TO BE STOPPED. WHY HASN'T THE 2006 BEEN RECALLED? WHAT IS THE LIKELIHOOD OF THE MATRIX ACCELERATING OUT OF CONTROL ON ME AFTER THE PEDAL IS FLOORED WITH NO ACCELERATION? THE RISK SEEMS PRETTY HIGH CONSIDERING THE AMOUNT OF COMPLAINTS ONLINE. I AM A MOTHER OF 2. ARE MY KIDS SAFE IN THIS CAR? ARE OTHER DRIVERS ON THE ROAD SAFE FROM THIS CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360581September 22, 2020
UNKNOWN OR OTHER
THE PROBLEM IS NOT SPECIFIC TO THIS CAR. THE TIRE SPEED RATING SYSTEM IN USE TODAY IS LONG OVERDUE FOR UPGRADING. PROBLEM 1 IS THE CONFUSION THAT EXISTS BETWEEN Y AND (Y). ONLINE TIRE DEALERS OFTEN BLUR THE TWO CATEGORIES. PROBLEM 2 IS THE ACTUAL SPEED RATING OF (Y) -- IT IS UNKNOWN BUT HIGHER THAN 186. PROBLEM 3 IS THAT TIRES IN THE UPPER RANGES ARE NOT SEPARATED. IF YOU BUY TIRES FOR A 2004 FORD GT, THEY MUST BE GOOD FOR UP TO 215 MPH, BUT 270 MPH IS NOT NECESSARY. THERE ARE MANY TIRES THAT ARE GOOD FOR 215 BUT NOT 270 MPH. THE CURRENT SYSTEM DOES NOT TELL CONSUMERS WHICH TIRE IS SAFE! I PROPOSE A NEW METRIC-BASED SYSTEM. THE FOLLOWING SPEED RATINGS WOULD ASSIGNED TO EACH TIRE: SPEED RATING 15 (150 KM/H) 20 (200 KM/H) 25 (250 KM/H) 30 (300 KM/H) 35 (350 KM/H) 40 (400 KM/H) 45 (450 KM/H) 50 (500 KM/H)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351195August 25, 2020
AIR BAGS
I'VE BEEN CALLING AND NOBODY'S ANSWERING AND NOBODY'S CALLING BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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