Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#10690577February 25, 2015
ENGINE
MULTIPLE EPISODES OF ENGINE STALL WITHOUT WARNING. INSTRUMENT PANEL GOES BLACK AND COMPLETE LOSS OF POWER. A FEW TIMES IT SPUTTERED AND BUCKED BEFORE IT STALLED. HAVE HAD IT IN TO TOYOTA TWICE NOW. THE FIRST TIME THEY WERE ABLE TO REPLICATE THE MALFUNCTION AND SAID IT WAS A LOOSE FUSE. I PICKED UP THE CAR AND IT STALLED AGAIN WHILE DRIVING ANOTHER 4 TIMES. IN THE MIDDLE OF A BUSY INTERSECTION WITH MY TODDLER GRANDSON IN THE BACK SEAT. ANOTHER TIME I WAS COMING OUT OF A DARK TUNNEL WITH A BLIND TURN DOING APPROX 55MPH AND ONLY BY THE GRACE OF GOD DID SOMEBODY NOT PLOW INTO THE BACK OF ME. IT COULD HAVE BEEN DEADLY. THE CAR IS BACK IN THE TOYOTA DEALERSHIP AND HAS BEEN THERE FOR 4 WEEKS. THE SERVICE DEPARTMENT SAYS THEY CAN'T PERFORM ANY REPAIRS IF THEY ARE UNABLE TO REPLICATE THE MALFUNCTION. I AM LEFT WONDERING IF THE 2005-2008 RECALLS FOR THIS VERY ISSUES SHOULD INDEED BE EXPANDED TO INCLUDE THE 2009 AS WELL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690088February 23, 2015
AIR BAGS
SOME TOYOTA MATRIX'S HAVE A RECALL ON THE SPIRAL CABLE, NOT MINE. IT HAS BEEN OUT FOR 3 YEARS, I CAN'T GET TOYOTA TO EVEN RESEARCH MY CLAIM AS THEY STATE THAT MY CAR DOESN'T FIT THEIR RECALL PROFILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690121February 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683496February 14, 2015
AIR BAGS
TOYOTA AIRBAG RECALL CASE #[XXX] ***2/13/15: HAD TO DRIVE 135 MILES WITH 72 YR OLD VIETNAM VET BUSINESS PARTNER CRAMMED IN BACK SEAT AMONGST OTHER CARGO DURING A BUSINESS TRIP.*** MUST OPERATE VEHICLE WITH PASSENGER IN CAR FOR BUSINESS 85% OF USAGE TIME. OTHERWISE I CANNOT RUN MY BUSINESS!! TOYOTA REFUSES TO PROVIDE ME WITH A SOLUTION OR A RENTAL UNTIL SOLUTION IS AVAILABLE. THEY WANT ME TO PUT MY 72 YR OLD VIETNAM VET BUSINESS PARTNER IN BACK SEAT WITH FULLY LOADED CARGO RATHER THAN HELP ME FIX THE AIRBAG PROBLEM. THEY ABSOLUTELY REFUSE TO HELP ME. THIS IS WRONG. I CANNOT OPERATE MY VEHICLE FOR BUSINESS WITHOUT MY BUSINESS PARTNER. TOYOTA WILL NOT PROVIDE ME WITH ANY WORKAROUND, NOR ANY SOLUTION, IN ANY TIMELY MANNER. BUT YET THEY TELL ME I CANNOT OPERATE MY VEHICLE SAFELY AS I NEED TO DO TO CONTINUE RUNNING MY BUSINESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681584February 5, 2015
AIR BAGS
THE RECALL LETTER SAYS I'M NOT JUST NOT SUPPOSED TO HAVE PEOPLE SIT UP FRONT UNTIL THE PARTS ARE AVAILABLE TO FIX THE PROBLEM. THAT IS NOT REALISTIC. I NEED SOMETHING DONE SOONER PLEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680176January 31, 2015
AIR BAGS
HAS BEEN IN FOR REPAIR SINCE NOV 2014 AND NO SIGN OF GETTING FIXED. TOYOTA WILL REFUSE TO PROVIDE LOANER CAR AFTER FEB 23, 2015 BUT REFUSED TO GIVE ME A LETTER SAYING MY CAR WAS SAFE TO DRIVE. TODAY I RECEIVED A LETTER SAYING TO KEEP PASSENGERS IN THE BACK SEAT - THAT THIS THEIR SOLUTION. THEY STILL TRY TO DENY THAT HUMIDITY IS NOT A PROVEN CAUSE SINCE INCIDENTS HAVE OCCURRED OUT OF HUMID AREAS. I LISTENED TO THE HEARINGS AND THE TOYOTA REPRESENTATIVE SAID THEY DON NOT KNOW THE CAUSE BUT STILL THEY ARE FORCING ME TO BEGIN DRIVING THE CAR AGAIN AT THE END OF FEB 2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676693January 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V655000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670105January 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. WHILE DRIVING 30 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED ON AND OFF. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 03/04/15*LJ THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE AIRBAG RECALL. UPDATED 10/15/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663481December 10, 2014
SERVICE BRAKES, TIRES
TL* THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A KNOCKING SOUND EMITTED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THE BRAKE PADS AND TIRES NEEDED TO BE REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER FAILED TO FURTHER SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 59,632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660994November 25, 2014
SERVICE BRAKES
BRAKES ARE SCRUBBING HARSHLY WHEN WEATHER IS DAMP. HAD IT INSPECTED AT LEITH TOYOTA IN RALEIGH,NC AND WAS TOLD THAT WAS NORMAL FOR THIS CAR. TWO MONTHS AGO IN WET COLD HIGH ALTITUDE THERE WAS EXTREME SCRUBBING OF FRONT WHEEL BRAKES, AGAIN WAS INSPECTED AND TOLD THAT BRAKES WERE GOOD AND WOULD PROBABLY NEED NEW PADS AT NEXT INSPECTION. THIS SCRUBBING STARTED ABOUT 6-8 MONTHS AFTER WE PURCHASED IT NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660739November 24, 2014
POWER TRAIN
LOUD NOISE FROM MOTOR COMPARTMENT REDUCED SPEED DROVE CAR INTO GARAGE NOW CAR WONT BACK UP AND MECHANIC SAID ITS CLUTCH AND TRANSMISSION. POSSIBLY COST THE VALUE OF CAR TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659650November 20, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, A LOUD SCRAPPING NOISE EMITTED FROM THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE UPPER CONTROL ARM WAS RUSTED AND FRACTURED OFF OF THE REAR SUSPENSION CROSS MEMBER. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658729November 17, 2014
SERVICE BRAKES
I WAS CROSSING THE BUMP ON THE ROAD AND AFTER THAT I LOST CONTROL. I HIT A MAIL BOX IN MY COMMUNITY AND I CRASHED IN MY ONE OF MY NEIGHBOR CAR IN THE LOT. I CONTACTED TOYOTA AND SENT PICTURES AFTER THE INCIDENT. THEY DENIED MY CLAIM. I HAD TO PAY FOR EVERYTHING EVEN THOUGHT TOYOTA KNEW ABOUT THAT ACCELERATION PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10654102November 11, 2014
ENGINE
ON HUMID MORNINGS, ENGINE OCCASIONALLY MISSES ON START UP THEN CLEARS. ENGINE STALLED WITH NO WARNING AND ALMOST CAUSED A REAR END COLLISION WHEN IT SUDDENLY LOST POWER ON ACCELERATION ONTO BUSY ROAD. NEXT MORNING ENGINE WOULD NOT START UNTIL LATER IN DAY AFTER WARMING UP. IT STARTED WITH EXTREME MISS THEN CLEARED. THE 08 MATRIX HAS AN ECM RECALL FOR SAME REASON HOWEVER NO NOTICE WAS RECEIVED FOR THE 09 MODEL MANUFACTURED ON 5/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652311November 4, 2014
STRUCTURE:BODY:DOOR, VISIBILITY
WHEN I ROLL DOWN MY WINDOW ON THE DRIVERS SIDE, THERE IS ALWAYS A LOUD *CHUNK* SOUND WHERE A SCREW THAT IS TOO LONG IN THE DOOR IS SCRAPING UP AGAINST THE WINDOW AS IT ROLLS DOWN, EVERY TIME. IF YOU ROLL DOWN THE WINDOW WHILE THE DOOR IS IN THE OPEN POSITION, YOU CAN NOT CLOSE YOUR DOOR BECAUSE THE GLASS IS CATCHING ON THE SCREW AND PUTTING HUGE GASHES IN THE WINDOW. I AM AFRAID IT WILL ONE DAY DECIDE TO SHATTER ALL OVER ME OR MY MOTHER WHO SOMETIMES BORROWS MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651609October 31, 2014
AIR BAGS
THERE HAS BEEN A RECALL ON THE FRONT PASSENGER AIRBAG INFLATOR MODULE. DESPITE SEVERAL NOTICES AND A FEDERAL REMINDER TO HAVE THIS FIXED AS A CUSTOMER, TOYOTA AS A COMPANY HAS NO REMEDY AS OF YET. ALL PAPERWORK STATES "ANY AUTHORIZED TOYOTA DEALER CAN INSPECT AND, IF NECESSARY, REPLACE THE AIRBAG INFLATOR MODULE...PLEASE CONTACT ANY AUTHORIZED TOYOTA DEALER DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE REMEDY PERFORMED AS SOON AS POSSIBLE." AFTER MAKING THIS APPOINTMENT AND LEAVING MY CAR OVERNIGHT, I WAS TOLD THERE WAS NO REMEDY AVAILABLE. AFTER CALLING TOYOTA, THEY SAID THAT AT THIS TIME THE ONLY SOLUTION IS TO NOT ALLOW A PASSENGER TO RIDE IN YOUR CAR. THIS DEFEATS THE PURPOSE OF A CAR. IF YOU HAVE NOTATED AN ISSUE AND WANT TO ALERT THE PUBLIC AND HAVE US ALL TAKE TIME OFF TO HAVE THE ISSUES FIXED, THEN WHY WASN'T THERE A "FIX" IN PLACE. IT SEEMS AS THOUGH THEY CAN REPLACE THE ENTIRE AIRBAG INFLATOR MODULE TO FIX THE PROBLEM, BUT THEY ARE NOT WANTING TO TAKE ON THAT COST, WHICH PUTS ME AND MY FAMILY/FRIENDS IN DANGER. THIS IS ULTIMATELY FRUSTRATING, INCONVENIENT, AND DANGEROUS. THIS IS AN EXTREMELY LIBELOUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651358October 30, 2014
STRUCTURE:BODY
THE PAINT ON MY MATRIX IS BUBBLING AND PEELING, NOW MY CAR IS RUSTING. I LIVE IN FLORIDA, SO NO SALT ISSUES, THIS SHOULD NOT BE HAPPENING TO A 5 YEAR OLD CAR. READING ONLINE THAT THIS IS A MAJOR PROBLEM WITH TOYOTA'S THAT ARE BUILT IN THE USA AND WITH SILVER PAINT. MY CAR IS METALLIC DARK SILVER. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651062October 29, 2014
AIR BAGS
I OWN A 2004 TOYOTA MATRIX WITH DEFECTIVE AIRBAGS. I THINK IT IS APPALLING THE TOYOTA WITH THE BLESSING OF NHSTA IS ALLOWED TO CHOOSE WHICH VEHICLES TO RECALL ON THIS ISSUE BASED ON LOCAL HUMIDITY. ALTHOUGH VERMONT IS NOT AS HUMID AS GUAM WE CERTAINLY HAVE HIGH HUMIDITY DAYS AND WHAT IF SOMEONE BOUGHT MY CAR AND TOOK IT SOUTH? EITHER THEY ARE SAFE OR THEY ARE NOT SAFE AND WE KNOW THEY ARE NOT. I AM LEFT WITH NO ALTERNATIVE BUT TO MAKE ALL PASSENGERS RIDE IN THE BACK SEAT TO PROTECT THEM, HOW MANY MORE DEATHS WILL BE NEEDED TO CHANGE THIS RULILNG AND...WILL IT BE SOMEONE THAT YOU OR I LOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649641October 24, 2014
AIR BAGS
AIR BAG LIGHT COMES ON/OFF AT DIFFERENT TIMES. I CALLED TOYOTA 1-800-331-4331 CUSTOMER SERVICE ON 8/8/13. WAS TOLD MY AIR BAG WARRANTY WAS 5 YRS 60,000 MILES. I THEN HAD 80,000 MILES ON THE CAR. I NOW HAVE 120,000 AIR BAG LIGHT STILL COMES ON. I CALLED MY LOCAL TOYOTA DEALER THEY SAID BRING IN WOULD COST ME 85 DOLLARS TO BE DIAGNOSED. I FEEL I SHOULDN'T HAVE TO PAY FOR THE AIR BAG I CANNOT CONTROL ANYTHING ABOUT IT-THERE SHOULD BE NO 5 YR 60,000 MILES WARRANTY ON SOMETHING I CANNOT CHANGE. ALSO MY CLOCK IF BARELY VIEWABLE ON MY DASH. I REFUSE TO PAY. I WAS TOLD NO OTHER COMPLAINTS ABOUT THIS ISSUE HAVE BEEN REPORTED. BUT I SEE BY THIS SITE THAT IT HAS BEEN REPORTED NUMEROUS TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644172October 12, 2014
ELECTRICAL SYSTEM, ENGINE
WE BOUGHT THE CAR USED IN GA AUGUST 2012, 3 MONTHS LATER THE ENGINE WOULD COME ON BUT ELECTRICS WOULDN'T, MOVE OUT OF PARK. THE DEALER COULDN'T RE CREATE THE PROBLEM TO FIND OUT WHAT WAS WRONG SO WE DELT WITH IT FOR MONTHS UNTIL THE POWER SHUT OFF ON THE HWY. IT SCARED US. IT QUICKLY SHUT BACK ON THANK GOD BUT WE BEEN IN TOUCH WITH CORPORATE AND THE DEALERSHIP WITHOUT ANY LUCK OR HELP ON FIXING IT. FINALLY JULY THEY SAID IT WAS THE ECM AND TRIED TO CHARGE US TO FIX IT. 3 WEEKS LATER THE STALLING CONTINUED. WE WERE SENT HERE BY A FRIEND AND JUST NOW 2 YEARS LATER FIND OUT ABOUT THE RECALL. WE ALSO FOUND OUT THE SAME DEALERSHIP WHERE WE TOOK TO FIX IT THAT COULDN'T IDENTIFY THE PROBLEM WAS THE SAME ONE THAT FIXED IT INITIALLY FOR THE RECALL. NOW CORPORATE AND THE DEALERSHIP IS DENYING THAT THEY FIXED THE ECM IN JULY THOUGH I HAVE AN INVOICE STATING SO. ALSO, DENYING THERE WAS EVER A RECALL. ITS DANGEROUS AND TERRIFYING TO DRIVE NOT KNOWING WHEN AND WHERE THE ENGINE WILL STALL. IT WAS FIXED 2012 A FEW MONTHS BEFORE WE BOUGHT IT, FIXED AGAIN THIS PASSED JULY SUPPOSEDLY BUT IS STILL STALLING SO ITS A RECURRING PROBLEM. HOPEFULLY THE PROPER PROCEDURE IS FOLLOWED TO ENSURE THE SAFETY OF MY FAMILY AND WHO EVER THE NEXT OWNER WILL BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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