Tesla Model Y Complaints

4,325 consumer complaints on file.

#11621338October 22, 2024
WHEELS
I was driving out to Pittsburgh to drop my daughters off at school, and my rear driver-side tire rapidly went from 40 PSI to 20. I almost lost control of the vehicle at one point. It turns out my 9 month old Tesla Model Y performance had a cracked rim. I have had cars for almost 40 years and never had a cracked rim until now. Something is seriously wrong with the 21 inch rims Tesla is making for their model Y performance models. I was in the Tesla Dealer today and 2 other people had the exact same problem, and their is a ton of info online about Tesla cracked rims. I had to pay $1,018 for a new rim that was 9 months old. (So did the 2 other people today) Something seriously is wrong with Tesla Model Y Performance rims. Their manufacturing process clearly is flawed for this to be such a persistent problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621289October 22, 2024
SEAT BELTS
Seat belt does not buckle and stay attached. Tesla is saying that this is not a warranty issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621250October 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Twice, while in full self-driving mode on I-395, my Tesla has made the potentially fatal mistake of trying to turn the vehicle directly into the closed gates of the so-called "hot lanes" (which separate the north and sound bound lanes) and into on-coming highway traffic on those lanes. This is a serious safety issue that must be fixed IMMEDIATELY. This happened most recently on Sunday October 20, 2024, when I was driving south-bound on I-395 with my wife and son in the car. I was in the far left lane with "full self driving" activated. The hot lanes were to our left with all traffic on those lanes driving northbound. The gates to the hot lanes were closed to southbound traffic to prevent someone from driving directly into oncoming traffic. Shortly before we were about to pass those closed gates, the Tesla left indicator light came on and the car began to turn. The map showed the car was trying to turn us directly into the closed gates and oncoming traffic. Fortunately, I was paying close attention to this potential problem because the identical thing had happened previously, during the prior 30 day period when full self-driving was made available for free to all Tesla owners in April 2024. On that weekday evening, I was my driving my son northbound on I-395 after his basketball practice. The hot lanes were running southbound. Once again, as I approached the closed hot lane gates, the left indicator light came on as the car prepared to drive us through the closed gates and into the on-coming hot lane traffic. I am not a Tesla critic. I really like the car, but please address this issue ASAP before somebody gets killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621098October 21, 2024
WHEELS
I have had this car since May 2024 and the current mileage on the vehicle is 7,130 miles. In the past few weeks, I have had to completely replace both rear OEM aluminum alloy wheels due to cracks caused by normal road driving, which caused both rear tires to go flat. Per Tesla, this costly replacement is not covered under their warranty. I am now learning that this is a common issue with these particular wheels on this particular model (Model Y Performance). It appears the aluminum alloy wheels are simply not sturdy enough to bear the weight of the vehicle and the required tires simply do not provide sufficient cushioning to prevent wheel cracks resulting from normal wear and tear/road driving. Many customers have had to replace the OEM wheels with aftermarket wheels made of forged steel. These customers report zero issues with the much stronger wheels. This appears to be a product design or manufacturing problem, which is creating a significant consumer/public health risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620976October 21, 2024
SERVICE BRAKES, STEERING, LANE DEPARTURE: ASSIST
Hello, My name is [XXX] and I had the 2022 Tesla Model Y performance. I had an accident on [XXX]. Car just took control itself, we hit the tree. It was in a residential area, it happened so fast that I could not react to prevent it. After we hit the tree, the car caught fire, It was a nightmare for me, I had my best friend with me at the time of the accident in the front passenger seat. Both of us were unconscious, by the time I got awake, the car was in flames, my friend was still unconscious but then he got awake after I tried with the local neighbor to pull him out from the car. Unfortunately my friend passed away after an accident in 5 hours. I had autosteer assistance on my car as a subscription. Plus my car had a problem with the side cameras, from time to time it was giving me errors - Door Pillar error message. Cops were trying to get information from the car, but according to Tesla representative my car was out of network from June 30, 2022. And I never got any notifications that my car is out of network. I have a case against me VS State of New Jersey, the prosecutor's office charged me with vehicle manslaughter, at the time of accident i gave a statement to the police officer, in December 12, 2023 it was Nationwide recall on Tesla cars, and this recall it was exactly for the same problem what I described to the police officer at the time of accident, so my problem is, I can't retrieve any information from Tesla regarding what happened at the time of accident, DUE TO TESLA had my car out of network for 25 days prior. I can't prove my innocence because of that I'm facing serious charges right now. My complain is about my car being out of TESLA NETWORK FOR 25 DAYS, WITHOUT PROPER NOTIFICATION ON THE APP OR EMAIL, WHILE MY CAR WAS OPERATED EVERYDAY ON THE DAILY BASIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#11620853October 20, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WHEN USING CRUISE CONTROL (TESLA CALLS IT AUTOPILOT) EMERGENCY BRAKING IS APPLIED FOR NO KNOWN REASON. AT ONE LOCATION ON MY MORNING COMMUTE AT HIGHWAY SPEED IT OCCURS EVERY DAY AT THE SAME LOCATION, AT OTHER TIMES IT IS RANDOM. THIS INCREASES THE RISK OF A REAR END COLLISION WITH A FOLLOWING VEHICLE. I HAVE NOT REPORTED THIS TO TESLA. A FRIEND REPORTS THAT HIS 2023 MODEL Y ALSO BRAKES UNEXPECTEDLY AT THAT SAME LOCATION WHERE IT OCCURS FOR ME. IF DRIVING WITHOUT CRUISE ENGAGED THE PROBLEM DOES NOT OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620807October 19, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple incidents of “phantom braking” when using traffic aware cruise control and auto steer. It usually happens on one lane state highways with opposite direction traffic, sometimes with turns or hills. The vehicle has slammed on the brakes without warning, sometimes the warning tone also sounds. Each time there was absolutely no danger, nothing abnormal. On a couple occasions there was traffic behind me, and it must have scared them. They probably thought it was a hard brake check. If I wasn’t able to quickly over ride the braking with the accelerator it very easily could have caused an accident. On two occasions my pregnant wife was in the car and it scared her very much. I am personally afraid to use it now, knowing it’s going to slam on the brakes is nerve wracking and UNSAFE. Tesla does not seem to care about addressing the issue, rather putting all eggs in the “full self driving” basket instead of improving this very obvious safety defect. From reading online forums it seems to affect just about everyone. I’m hoping their engineers address it and they release a software update correcting it, but as mentioned above it doesn’t seem to be on their list of priorities; the problem has been happening for several years now and has resulted in at least one known fatality. Hopefully the NHTSA can light a fire under them and have this scary safety defect addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620789October 19, 2024
UNKNOWN OR OTHER
In Auto Carwash while I was in vehicle it shifted from Neutral to Park causing the car behind me to hit my vehicle
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11620760October 19, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This morning when operating on FSD trail version, at tye stop sign I had to make left. This is at intersection of Rueslane and Old bridge Turnpike of East Brunswick, NJ. My car started to make a left when there was an incoming car from the left, and they do.not have to stop. Thank fully the car on the left applied instant brakes and avoided tye accident. FsD failed to make right judgement if left turn was possible or not. Fsd version is v12.3.6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620575October 18, 2024
STEERING, ELECTRICAL SYSTEM:ADAS
With beta self driving engaged, I turned south on [XXX] intending to turn west on [XXX]. At [XXX], there are 2 right turn lanes. I approached the intersection turning from the left lane. Rather than turn right, the car continued straight. I was able to manually override the system and luckily brought the car under control; otherwise, I am sure I would have ended up in a very bad spot. Later the same day beta did not recognize a turn lane into my community but rather proceeded straight. I have since disabled the beta FSD. I am responding to today's CNN article of your pending investigation. I cannot respond to your other questions above. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620564October 18, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
New version of Autopilot software install is very unsafe. It aborts multiple times. It also accelerates when it should be stopping or slowing to make a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620500October 18, 2024
UNKNOWN OR OTHER
While driving on the highway got the warning on the control screen with red light warning stating "Pull over and stop the vehicle" and the car automatically started slowing down. Another warning popped up stating “Power Reduced - Exiting and re-entering vehicle may restore operation”. Has a yellow icon of a turtle. Felt very dangerous on a highway and immediately pulled over to the shoulder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620478October 17, 2024
SUSPENSION
The Two bolts that hold the right side lower control arm connection to the frame one was completely out, and the other was loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620291October 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
My car slammed on the brakes on the highway this morning at 75 mph. A box truck was following me but thankfully he didn't hit me. I was in what Tesla calls Traffic Aware Cruise Control (TACC) at the time and quickly brought the car out of TACC and hit the accelerator to get me back up to speed so I didn't pose a danger to other drivers on the highway. I dont know exactly how much my car slowed, but it was enough to throw me forward in my seat. There were no vehicles in front of me at the time. This was a classic example of "phantom braking", which is talked about a lot in the Tesla community. This is my 2nd report of phantom braking to the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620036October 16, 2024
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I own a 2020 Tesla Y with Hardware version 3 and after a few weeks of a free trial, purchased Tesla's Full Self-Driving Software (FSD) version 12.3.6. Since then, the FSD software was updated to version 12.5.4 and then 12.5.4.1. FSD version 12.3.6 had some safety issues. But version 12.5.4 and 12.5.4.1 has had more issues that have resulted in nearly having accidents that I have had to suddenly avoid. FSD version 12.3.6 issues: 1. Wandering outside of center yellow dividing stripes when on a curvy two-lane roadway 2. Failing to yield to oncoming traffic when making a left turn and oncoming traffic was not clearly in view due to a curvy two-lane road 3. Attempting to make a left turn into a busy intersection when the turn signal was still red FSD version 12.5.4 and 12.5.4.1 additional issues: 1. Attempting to enter a two-lane roadway from a stop sign, when the perpendicular traffic was active and they had no stop sign, requiring me to slam on the brakes. 2. Sudden and erratic braking on a two-lane roadway, including directly under a signal, when no objects, people or other vehicles were in front of me, which nearly resulted in the vehicle behind me hitting me in the rear 3. Software sending a tone and screen alert to grab the steering wheel immediately, due to a "System Failure." 4. Software sending a tone and screen alert that to grab the steering wheel immediately, due to "one or more cameras blocked," when no cameras were blocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619911October 15, 2024
SEAT BELTS
Vehicle displayed error that service was required for front passenger safety restraint system fault in late September 2024, which persisted for several days. Customer immediately booked first available appointment booked with Tesla service center (3 weeks wait to mid October 2024). At dealership appointment, Tesla service advised it was unable to diagnose any problem because the error code had since cleared from the vehicle computer. Technician refused request for a manual inspection of the vehicle safety system. Technician refused to give paperwork or any form of documentation of the visit, insisting that the problem would be notated in Tesla's "internal service records" should Tesla need to review it at a later date. Subsequently customer received a "Service Appointment Cancelled" email notice from Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619887October 15, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On Friday 10/11 at 10:45 a.m I was in traffic on Day Street in Moreno Valley, California. This was the third time I experienced a sudden unintended acceleration with my Tesla. I would have hit the car in front of me, but I was able to swerve into an island on my left to avoid the car. The car went over the curve and stopped. I am unsure what happened but after my prior experiences, I knew how to react. Had I not reacted swiftly, I would have hit the car in front of me. There were no warning messages. I have an appointment with Tesla on Wed 10/26. When this happened the first time, they claimed there was nothing wrong with the car, but I think they are not looking hard enough. I am aware of a voltage problem that other Tesla owners have experienced that can lead to sudden unintended acceleration.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11619845October 15, 2024
STEERING, WHEELS
The bushing spontaneously separated from the axle/wheel making the car unsafe and undriveable. I cannot believe I am the only one. This needs to be investigated and the car needs to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619769October 15, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Tesla still has the phantom braking problem. It is repeatable and consistent. I can tell when it will occur on a route that I drive regularly. Day or night does not seem to alter the occurrence. There is no indication on the touch screen when this occurs. Traffic volume does not matter. It always occurs at the same places so it should be relatively easy to fix if someone would just monitor my computer when it occurs. I regard this as a dangerous problem on the freeway because my car suddenly slows and if the person behind me is not paying attention, I am going to be rear ended. Such a serious fault for a vehicle that performs so well otherwise. Since Tesla does not have a service center in my town no one has offered to look at the problem but since it has been reported so often, I'm not sure they would. I would be happy to demonstrate the problem to a technical person who might be able to diagnose it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619715October 14, 2024
SEAT BELTS
Rear passenger side seatbelt stopped working. It clicks when it is inserted and immediately becomes loose. It does not hold up and creates a serious safety issue. I have seen many people reported this issue online in Model Y Teslas. Nearest appointment Tesla provides is 2 weeks away and the seat cannot be used due to non working seat belt. I have never seen a seal belt malfunctioning in my entire life. It has happened many Tesla owners and these seat belts are not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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