Tesla Model Y Complaints

4,325 consumer complaints on file.

#11623219November 2, 2024
SEAT BELTS
The rear passenger side seat belt has been defective for the last 12+ months. It first started with it not registering a person was occupying the seat and would not signal that a seat belt needed to be fastened, such as the other side when both are occupied simultaneously. For the last 6+ months the latch where the seat belt buckles would latch inconsistent. As of yesterday, the seat belt buckle fails to latch completely, rendering it useless and requiring repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623196November 1, 2024
SEAT BELTS
The seat belt in the back right seat stopped latching after a few months of use. It’s where we buckle my child on his booster seat so I was very concerned that it failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623178November 1, 2024
SUSPENSION
The driver suspension knuckle is cracking, I guess there was a recall for the same issue on models 2021 and 2022 and when I asked Tesla service I was told by them this not a common issue and I can drive on it until they can get the chance to look at it (which will be after month and half!!!) they are claiming the car is safe and from what I ready that if this part get broken the car will fail while driving !!!! I told them I am concerned about my family safety and other cars if something like this happens but they told me I have to wait!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622824October 30, 2024
STRUCTURE:BODY
What component or system failed or malfunctioned, and is it available for inspection upon request? The "Actually Smart Summon" failed. It is available for inspection. How was your safety or the safety of others put at risk? The "Actually Smart Summon" function did not detect the post next to my vehicle as it was exiting the parking space. It immediately turn right into the post instead of pulling straight out first. I had very little reaction time. If there had been a person in the position of the post, this could have caused physical harm. My vehicle sustained damage to the front passenger door, its side mirror, and to the PPF material over these components. Has the problem been reproduced or confirmed by a dealer or independent service center? I don't know Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? When opening the feature on the app, it states: "Warning: Monitor vehicle's surroundings for people, animals, or unpredictable movement."
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11622495October 29, 2024
UNKNOWN OR OTHER, WHEELS, SUSPENSION
Suspension noise, front suspension or steering squeak or groaning while turning. Tesla service identified LH half Shaft was damaged and blaming it's due to outside influence because impact to the undershiled. This car should be still under 4 years and 50K warranty but Tesla service refused warranty on the parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622453October 29, 2024
WHEELS, EXTERIOR LIGHTING, STRUCTURE:BODY
I purchased a 2024 TESLA model Y and received delivery of my Tesla vehicle on [XXX], at 4 PM EST. Upon receiving the vehicle, I noticed manufacturing defects on the tail lights, which I reported to Tesla Support immediately and scheduled an appointment on September 29. Unfortunately, no appointments were available at that time, and my service date was postponed to October 28, 2024. On [XXX], while traveling at low speeds, the rear passenger tire of my vehicle unexpectedly exploded. They are the factory-installed Continental tires 255/45/19. The car had to be towed to Tesla in Coral Gables, where they installed a temporary tire and quoted me $517.35 for replacement—despite the vehicle being less than a month old. Since delivery, I’ve also observed that my tail lights have accumulated water, indicating a potential safety hazard and manufacturing defect. I have contacted Tesla Support on multiple occasions, but they have not provided clear guidance on whether a loaner vehicle will be provided while these issues are addressed. The lack of timely and effective support for these escalating defects has been extremely frustrating and concerning. Primary Concerns: Safety hazards related to the tire explosion and water accumulation in the tail lights. Delays in service appointment scheduling. Lack of clarity and support from Tesla regarding service procedures, such as whether a loaner vehicle will be provided. Given these issues, I am requesting assistance from the NHTSA in addressing the quality and safety of this vehicle, as these defects and delays are affecting my ability to operate it safely and reliably. Thank you for your attention to this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622413October 29, 2024
LATCHES/LOCKS/LINKAGES, SERVICE BRAKES
The contact owns a 2022 Tesla Model Y. The contact stated that after parking the vehicle, the contact noticed that the front hood lid had opened unintentionally. The contact stated that the failure occurred on several occasions. Additionally, the contact stated that while driving and attempting to brake, the regenerative braking system malfunctioned, causing the braking distance to be extended. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622392October 29, 2024
SERVICE BRAKES
I was driving in the dark down a straight road traveling around 60mph when the car abruptly slammed on the breaks and came to an almost complete stop. I was not using self driving, I was in control of the car but when this occurred I did not release the gas. Out of Instict I tried to get the car moving again and pressed the gas but the car did not respond so I pressed the brake and then the gas and the car started driving normally again. Thankfully there was nobody in the car with me and no cars behind me. The braking was abrupt enough that my neck hurts from the jerking forward of my body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622312October 28, 2024
SEAT BELTS
Seat belt locking mechanism won’t keep belt locked in. Tesla says it is working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622243October 28, 2024
SEATS
The contact owns a 2023 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the front driver-side seat inadvertently adjusted the seat repeatedly; the contact had to pull over and allow the vehicle temperature to cool down for several minutes for the vehicle returned to normal operation. No warning light was illuminated however the "Restoring Driver Position Settings" warning message was displayed on the instrument panel. The contact stated that his daughter was in a booster seat, seated in the rear driver-side seat and was repeatedly hit by the driver-side seat; the impact of the driver-side seat left no bruises however, the contact along with his wife, his daughter, and his son all experienced emotional distress due to the incident. No medical attention was sought. The vehicle was taken back to the place of residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 14,500.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11622183October 27, 2024
SEAT BELTS
The driver-side rear seatbelt latch has malfunctioned. The spring mechanism appears broken and now will not lock / click the seatbelt in place when inserted. This is a major safety concern that has been documented numerous times specifically for the Model Y. The Tesla mobile service center will come out and diagnose which can take 1-2 weeks for appointment. But when the broke latch is replaced, it will cost +$80 per latch that is replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622170October 27, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION
Tesla’s “Autosteer” function inexplicably and suddenly shifted lanes and sideswiped the other car that was passing me on the right. This defect of the “autosteer” function took control of the steering of the car, even with my two hands on the wheel. I do not know why the Tesla suddenly shifted in the intersection or, more importantly, why it did not detect the other car. I did see the other car approaching before the Tesla swerved into it. I wanted to remain in the left lane because it was the correct and safest thing to do. There were no obstacles ahead of me, and the left lane continued normally.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11622056October 26, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla released a feature called Obstacle Aware Acceleration. The Owner's Manual states: "Obstacle-Aware Acceleration is designed to reduce the impact of a collision by reducing motor torque and in some cases applying the brakes, if Model Y detects an object in its driving path. The touchscreen displays a visual warning and sounds a chime when the brakes are automatically applied. For example, Model Y, while parked in front of a closed garage door with Drive engaged, detects that you have pressed hard on the accelerator pedal. Although Model Y still accelerates and hits the garage door, the reduced torque may result in less damage. Obstacle-Aware Acceleration is designed to operate only when all of these conditions are simultaneously met: Drive or Reverse is engaged. Model Y is stopped or traveling less than 10 mph (16 km/h). Model Y detects an object in its immediate driving path." However, my vehicle (and at least some other Model Y Performance models) do not behave in this manner. Rather than reducing motor torque when all of the above conditions have been met, it reduces torque every time the vehicle accelerates from a stop. This has been replicated by my local Tesla Service Center, and they confirmed the vehicle did not detect any objects in it's path. This is dangerous because the vehicle accelerates so slowly from a stop that I may not be able to avoid an accident if the vehicle doesn't accelerate as expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621869October 25, 2024
UNKNOWN OR OTHER
Twice it happened that I felt sudden unintended acceleration twice this week. Last one happened last night on my way to work and the experience is frightening that I had to drive very slow with my feet ready for the brakes in case it happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621689October 24, 2024
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621845October 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Tesla FSD v12.5.4.1 tried to run a red light without stopping. Although FSD has a multitude of other issues when it comes to breaking traffic laws running Red lights shouldn't be one of them. Luckily I was able to override the system and no one was in the area to get hurt and no property damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621575October 23, 2024
ELECTRICAL SYSTEM
The contact owned a 2023 Tesla Model Y. The contact stated while driving 30 MPH in autopilot mode when the vehicle crashed into a tree. After the crash, the vehicle battery caught on fire and there was an explosion. The contact sustained bruises on the left hand that required medical attention. A police report was filed. The vehicle was towed but no further information was available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA Campaign Number: 23V651000 (SERVICE BRAKES, HYDRAULIC). The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11621456October 23, 2024
FUEL/PROPULSION SYSTEM
High voltage battery systems are failing at an extreme rate on 2021 tesla model 3 and Y. I am a used car dealer and have had 6 battery failures in the last 30 days. When addressing this with the local service center, they said they've reported this to Tesla engineers as they're prematurely failing at "an alarming rate". There is no advanced warnings. The vehicle just leaves you stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621432October 23, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
#Issue Description I experienced an issue with Tesla’s Full Self-Driving (FSD) system when a trailer hitch was attached to my vehicle. From what I observed, the FSD system appeared to detect the trailer hitch as an object in close proximity to the vehicle. This caused the vehicle to accelerate rapidly to the FSD maximum speed of 85 MPH, regardless of the road conditions or posted speed limits. This issue occurred when the lane markings were visible, but the hitch obstructed the rear camera’s view. On the FSD display, this obstruction was represented as a persistent “cloud” following the vehicle. I attempted to adjust the maximum speed limit manually to mitigate the acceleration, but this did not prevent the behavior. Each time I engaged FSD, the car would accelerate rapidly, even in situations where such high speeds were not appropriate for the road conditions. # Steps Taken to Resolve the Issue I covered the rear camera, which allowed FSD to function normally and prevented the rapid acceleration. The “cloud” visualization on the FSD display also disappeared once the camera was covered. # Trailer Mode Tesla offers a “Trailer Mode,” but I did not enable it since I was only using a hitch without towing a trailer. My understanding is that FSD does not operate in Trailer Mode. # Reference: This issue has been reported by other Tesla owners, as discussed here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621421October 23, 2024
SUSPENSION, WHEELS, STEERING
I was driving into a parking lot and heard a loud bang. I get out of my car and see that the metal that connects the tire to the car came down and screws came out. It is not drivable. I know this is not something normal and shouldn't happen. This is very dangerous and I am grateful I wasn't on the freeway when it happened. I was not involved in any collision and i did not hit anything. This simply happened on its own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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