Tesla Model Y Complaints

4,325 consumer complaints on file.

#11478664August 10, 2022
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The GPS is malfunctioning- showing the car in a random location, direction and speed. All automation needs to be disabled. The car will attempt to make a non-existent turn based on where it thinks it is, or will speed up or will suddenly decelerate because it thinks it is coming up to a cross street or traffic control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478712August 10, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
A. 3 or 4 times while I was driving on the highway with cruise control the car very suddenly de-accelerated even though the road ahead was completely clear. This happened before. B. Also later on the same trip the car hit a part of a tire tread left on the road. The underside of the car was apparently damaged. The screen message was "okay to drive. power reduced". Over next several hours the power, and later other functions like air conditioning, and maximum speed was reduced from 69 to 67 to 65 to 62 mph and message "okay to drive" was repeated. Suddenly while car had message of 62 mph maximum speed it suddenly wouldn't go over 37 mph. Seconds later it dropped to maximum 13 mph while still showing "okay to drive - 62 mph max speed". I pulled over on shoulder and car wouldn't go into drive function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478275August 8, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2020 Tesla Model Y. The contact stated while driving approximately 3 MPH and in reverse gear, the rearview camera display began to drop frames and was not displaying live action. The contact stated no warning light was illuminated. The contact had a manufacturer technician go to his work location who diagnosed on a laptop and stated that there were no issues with the vehicle. The vehicle had not been repaired and the contact stated that the failure was ongoing. The contact stated that he did have a backup crash due to a camera failure. The contact's rear bumper crashed into the front bumper of another vehicle. The damage was minimal, only scuff marks on the contact vehicle and the other vehicle. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11478162August 8, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While in cruise control, which is adaptive, vehicle will abruptly slow down for no know reason. Usually there are no other vehicles, no highway obstructions, nothing that I can see. Tesla finally told me that this is a "known issue", after making a service appointment, and them calling me to cancel the appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478109August 8, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My husband took ownership of a brand new Tesla Y on Saturday 18 June from the Tesla Loveland dealership in Colorado. In less than 2 months of receiving the car, the electrical system ‘totally failed and ‘malfunctioned’ 3 times, while driving on busy roads/highways which placed my family’s life and safety at high risk of injury and death from a potential head on collision and crash from vehicles driving behind. The 3rd and most recent ‘malfunction’ occurred on Saturday 6 August at 12.46pm when (with no warning from the car’s warning or emergency system) vibrated aggressively before completely stopping in the middle lane of a busy road. This potentially fatal ‘malfunction of the cars electrical system’ was on one of Boulder’s busiest roads. I had turned onto a busy road (so was traveling at a very low speed) when the car started vibrating very loudly and stopped. There was no safety warning by the car nor any time to drive the car to the side of the road. This ‘malfunction’ and total outage put my life and my children’s lives at risk as we were trapped in a 4-lane carriage way and risked our safety to avoid oncoming traffic to get to safety. My husband called the police who created a safety barrier around the car while a tow truck arrived to tow the car to Tesla in Loveland Colorado. The incident put my family’s life at risk including my two young children (aged 8 and 6) who were passengers in the back seat. The first ‘electrical malfunction’ occurred on Thursday July 14 at 9.30pm when the car’s electrical system totally malfunctioned and stopped on a busy road. The car was towed to Tesla in Loveland. Several days later when Tesla technicians advised the problems were fixed and arranged for a Tesla technician to drive to us, the car malfunctioned and stopped on a busy road while the Tesla driver was in the car. It’s was towed again back to the dealership. This car is a lemon, unroadworthy and poses a death risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478026August 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Tesla cameras are equipped with internal cameras intended to monitor driver attentiveness while using “Autopilot” features. The internal monitoring can be bypassed by simply covering the camera. This reduces the attentiveness checks and can be a danger as drivers will use autopilot functionality without proper attention on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477726August 5, 2022
STRUCTURE:BODY
Rear passenger side door was not able to be opened. Tesla service came out and fixed it. A door panel came loose and got wedged on the body seal. He was able to pry the door open and resecure the body seal. He said it happens frequently on this model car. It is a safety issue as if there was an accident (or other reason) someone needed to quickly get out of the car and that was the exit door they would be trapped. It is possible to kick the door open, but hard in a Tesla Model Y rear seat/door as there is no manual door handle, just an electronic button. It would be very hard for a young or old person to press that button and kick at door, making it impossible for them to escape. Tesla needs to redesign the door panel and add a manual door handle like the front doors have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477873August 5, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car regularly brakes for no reason causing near accidents constantly and posing a huge safety risk. Additionally, the full self driving option is totally unusable. Both these issues have been reported to Tesla multiple times. We have been told the only way we can have an actual working cruise control is to disable the full set aware driving without refund for that Bert expensive option
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477720August 5, 2022
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR, LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Tesla Model Y. The contact stated that the vehicle had received a software update through the Wi-Fi from Tesla. The contact stated that the camera for the autonomous self-drive feature had become excessively sensitive sounding the alarm for the Occupant Detection and Lane Assist at the slightest movement. The contact stated that the issue caused multiple distractions while driving. The contact had not taken the vehicle to the dealer. The contact had informed the manufacturer of the failure. The manufacturer referred the contact to the dealer. The approximate failure mileage was 36,314.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477520August 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Multiple times while driving across I-70 through Kansas, my car suddenly broke and slowed down at least 10 mph for no reason. There was nothing in the road. One time it even identified a mile marker as a motorcycle. I was almost rearended when it hard broke three times in a row and threw myself and my children forward forcefully. I realize this is an issue under investigation, but until people like myself continue to complain and wonderful folks like you force Tesla to make changes, it is going to continue to be an issue. It's not safe. Thankfully I WAS in the middle of Kansas every time and there was no one around (except for the above mentioned incident where the van behind me was gracious enough to pass and could clearly tell I was having difficulty with the car). If this happened in a crowded area, I for sure would be in a high speed collision. After it happened on my outbound trip, I tried to make note of it on my trip home: what was around me, what the camera was "seeing" on the screen, etc. I noted already the motorcycle instead of a sign. It also seemed to have real difficulty when I could see a mirage and reflections (as it was over 100 degrees out) but I genuinely don't know if cameras can see mirages or if that is only human eyes. Thanks for your help in pursuing the issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477112August 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I took delivery of a Tesla Y in February 2022. About a half dozen times since, I've been driving on the highway using cruise control/auto pilot and the car will randomly slam on it's brakes, so hard that loose objects in the car are flying to the front. There was no warning prior or any of these incidents. Thankfully I have not had cars directly behind me when this occurred...if there had been someone behind me they would have absolutely hit me. I have not yet contacted Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477111August 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We are on a cross country trip on open highway and it randomly applies the breaks hard at times for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476630July 30, 2022
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The driver infotainment system locks up randomly. Which makes all safety features, turn signal indicators, backup camera, reverse mode (mirrors drop), speedometer, collision sensors, etc NON-FUNCTIONAL. Until either the system crashes or finally unfreezes. This also removes one-pedal driving as well when frozen. Version is 2022.16.3
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476490July 29, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
A recent software change removed the automatic activation of headlights with wipers. Headlights on with wipers is the law in most states and a common sense practice. However, with the removal of the automatic activation, you are forced to tap into several sub menus on the touchscreen in order to manually activate the head lights, all while driving in less than ideal conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476456July 29, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
The "advanced autopilot" feature is extremely dangerous in certain conditions especially construction zones, if a bug is on the windshield, while it is raining or night time without street lamps. I purchased this car as a full time rideshare driver for nearly $100,000 after driving the car for less than 1 month the car has terrified myself, my passengers and my pregnant wife and luckily hasn't killed any innocent bystanders, yet. While in autopilot the car will frequently 'phantom brake' when there is literally no vehicles in front of it, quickly reducing speed from 70mph down to 40mph. This most recent time 7/28/2022 I had a garbage truck like vehicle behind me but thank God I have excellent reaction time and canceled the autopilot and smashed the accelerator just in time before causing a pileup on the expressway. The car constantly misreads speed limit and street signs and will confuse the SR46 little sign for a speed limit sign and slam on the brakes from 65mph down to 46mph. Just yesterday the car decided to go in the middle of the two lane highway and slam on the brakes in the middle of the highway, twice, which terrified my wife and I caught on my 3rd party dash cam. I have tried to reach out to 3 Tesla emails and even SpaceX but I receive no response, big surprise. Additionally I'm smarter than the average bear and use a 3rd party GPS miles tracking app on my iPhone called Everlance which when I've cross referenced with my Tesla app about driving range its not even remotely close to their 303 mile range. I am proving a 33% discrepancy between their claim of mileage and what the car is actually achieving on the road. For example I charge at home to the recommended 90% charge of 269 miles, drive 99.1 miles over about 4 hours and get back home with 80 miles range. 269 - 99.1=169.9 miles but with only 80 miles on the battery that's actually less than half what it should be. I paid $6,000 for FSD I never received and have requested a refund without a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476416July 28, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using cruise control (Traffic-Aware Cruise Control) on a recent road trip in our Tesla Model Y, the car unexpectedly and for no apparent reason, abruptly reduced speed. Our car is available for inspection upon request. Our safety and that of others was put at risk as a result of this unexpected reduction in speed while travelling on the highway. An accident could have occurred if cars travelling behind us did not similarly reduce speed to avoid a collision. The problem has occurred on a number of occasions where there was no apparent reason for the car to rapidly reduce speed. It has not been confirmed by a service center. The vehicle has not been inspected by the manufacturer or others. It is a known problem with the 2022 Model Ys based on a published inquiry by the NHTSA (ref: https://electrek.co/2022/06/03/tesla-respond-increase-phantom-braking-complaints/). There were no warning lamps or indicators prior to the unexpected braking event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476358July 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We have owned the car approximately 2 weeks and have had 3 episodes of inappropriate activation of emergency braking. The first two were minor slowing of the vehicle when traveling on interstate highway when the system was activated by dips in the road. The third involved a parked pickup truck on the shoulder of the outside curve of a road - resulting in aggressive braking of our vehicle. Frightening. Thankfully there was no closely trailing vehicle. We have inactivated the system, notified Tesla, and scheduled a service appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476252July 28, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was pulling into my driveway with the autopilot completely OFF the car started to accelerate hard on its own which could have resulted in an accident had I not been ready for it. Also unrelated to the previous statement; Driving along at 37 mph with the autopilot on, the car slammed on the brakes for no apparent reason nearly resulting in a rear end collision to my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476227July 27, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking occurs very frequently and the dealerships tell me there’s nothing that they can do. We almost got rear ended on a 65 mph highway because of one instance but it happens on a daily basis if using cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475643July 25, 2022
UNKNOWN OR OTHER
Total failure of HVAC system which could put driver in danger in extreme temperatures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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