Tesla Model Y Complaints

4,325 consumer complaints on file.

#11500280January 5, 2023
SERVICE BRAKES
The contact owned a 2020 Tesla Model Y. The contact stated that while pulling out of a parking space, the vehicle rolled back and crashed into a concrete wall. There was no warning light illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. Additionally, on October 17, 2021, the contact slightly depressed the accelerator pedal and the vehicle accelerated abruptly and crashed into another vehicle. A police report was filed. The other driver in the second vehicle required medical attention. No air bags were deployed. No warning lights were illuminated. The vehicle was taken to World Collision at The Mall of Georgia (4641 Harrison Run, Buford, GA 30518), where it was repaired. In addition, on January 9, 2022, the contact was pulling into a parking space when the vehicle unintendedly accelerated from 0 to 60 MPH, crashing into a brick wall. The contact stated that all the air bags were deployed. The contact and the passenger were injured and had to seek medical attention. A police report was filed. The vehicle was totaled. No warning lights were illuminated. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 7,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11500365January 5, 2023
UNKNOWN OR OTHER
In a rainy day I drove Tesla Model Y (AWD) on highway 1 in the Raleigh NC area. The highway 1 is under construction. There are only two lanes open with cement barriers on both sides. While I was driving on the left lane, the car suddenly lost control and slide to the right. I tried to hit break and turn left to avoid the SUV on the right lane, but my car end up turning 180 degree and driver side rear-end hit the cement barrier. Fortunately no injury and no other vehicles involved in the collation. It was raining but not hard. I don't understand why the AWD Tesla would suddenly lost control and slide to right. I can't remember if autopilot was on or off. I tried to request data from Tesla but was denied. Their email indicates only California registrant can request data. I believe the Teals driving and EDR data can really help to confirm if it was a weather issue or not. I have dashcam video ready to upload.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500282January 5, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
7 times in 2 days of travel on major interstate highways in cruise control the car phantom sees something that isn’t there and slams on the brakes throwing us forward until I can manually override with the accelerator. Had there been any car following me a serious accident would have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500204January 4, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on a controlled access highway with the full self driving beta running we had a number of instances where the vehicle would hard break with no risk of collision. These unnecessary hard breaking events could have easily resulted in us being rear-ended on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500110January 4, 2023
SEAT BELTS
since i took delivery of this vehicle on 11/26/2022 ,i had a message displayed on the screen for a faulty passenger seat belt that require a service appointment .i called and requested a service appointment and they gave me one in dec then cancelled it then gave me on in early jan and cancelled it then late jan and they mentioned it due to the lack of parts and i dont feel safe to drive this car with my wife and kids with this faulty seat belt but yet they were pushing me to take delivery and [it seems they were aware of the problem and once i took delivery this message popped up and now i end up with unsafe car that they keep postponing fixing because they don't have the parts just because they want to meet their delivery numbers!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499839January 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Rented the vehicle from Hertz for a holiday road trip of 3100 miles. Experienced multiple instances of "phantom braking" where the cruise control would slam on the brakes with nothing in front of the car within the range of vision. The car would rapidly slow from the posted speed limit to under 45 MPH and then about 5-10 seconds later resume as if nothing had happened. This problem happened to me several times per driving day, and seemed to be more prevalent when cresting a rise in the highway. A couple of time times, this happened with a car behind me, and the sudden braking could have caused the vehicle behind to rear-end the Tesla. In heavy traffic it is easy to see how this phantom braking could cause a chain reaction accident. At this point, I think that Tesla needs to permanently disable their cruise control in all Model Y vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499813January 2, 2023
UNKNOWN OR OTHER
There is an outstanding recall 22V702 - automatic window reversal systems and the next course of action is that Tesla will deploy an over-the-air (“OTA”) firmware update to affected vehicles. However, my tesla account doesn't have that software available yet. Registrar of Imported Vehicles has searched the records for the above referenced vehicle and has either detected an outstanding recall, or has been unable to verify the current recall status of this vehicle. So unfortunately, they are unable to release an inspection form until such time as they need confirmation that the recall, if any, has been corrected, or that there are no outstanding recalls for this vehicle. Steps taken by me to eradicate this: 1) I tried contacting the tesla dealer at various locations in Canada and USA. 2) I did reach out to the Tesla manufacturer and they told me that they will try to deploy firmware updated for my vehicle and they told me to wait for 1 business day( this conversation happened like 5 days ago) and some associate from this location will reach out to me and i can visit that service center for the resolution of recall. Tesla dealers along with their service centres are totally unaware of what’s going on and don’t have visibility of when this software will be available. This is very big blocker for me as my car will not be registered in Canada. Can we please resolve this recall so that my import process gets completed. This is surely emergency case where I am unable to drive my vehicle and I will be charged too. I have already exhausted those days. Tesla is unable to solve this. Can we please escalate this issue and solve this recall on my car and also once done Tesla should issue recall clearance certificate that I need to submit to RIV for my inspection process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499808January 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
Drove out of my driveway, drove maybe 50 feet and the car did a shake and stopped suddenly in the middle of of the road. The car wouldn’t let me put the car in park, drive, reverse or neutral. Many alerts appeared on the screen (pics attached). The right side of the car was making a whistling sound that wouldn’t stop even when I got to finally turn off the car. The car was reset, turned off and on but wouldn’t drive in any direction. It’s extremely dangerous that a brand new car, 2 days old with 118 miles on it would suddenly stop while driving with no danger near by, the car was going 7-10 MPH, no other cars near or around me for the car to stop in that manner. I had two elderly (mother and mother-in-law) passengers in the car that could have been hurt because of this sudden unnecessary stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499660January 1, 2023
SEATS, STEERING, VISIBILITY/WIPER
1. Whoever designed the seats never sat more than 2 hours straight in them and is most likely below 150 lbs with the body shape of a petite person. Damaged coccyx and lower backs since inception of idea. Insanity will ensue after long periods of travel (+2hrs) in rear seating and extended third row seating for adults and children. You get more seating comfort from a Nissan than a Tesla. 2. Windshield wiper sensitivity lowers when using manually then activating Auto. Sometimes sensitivity goes down with autopilot. Auto wiper sensitivity not constant. 3. If you have more than 4 people in your family, do not buy a model S3Y 4. Bad panels which also affect steering column, with squeaking, why is that not a lemon? 5. Long range below 32F falls to half its mileage per full charge. Proper trip charging should be at 10% to 15% more than the minimum 0% for trip charge. 6. Autopilot forces high beams whenever there is fog. Autopilot will never engage on curves, only straight aways 7. Supercharger long trip navigation will not allow filtering locations with bathrooms or trashcans nearby. Walking far distances to find restrooms and trashcans are a normal thing. Teslas not meant for taking long trips. 8. Signage for charging misleading, "10 to 30 minute parking" will only charge 10 to 50 KW max while "vehicle charging only" will charge the advertised supercharger max output. 9. No climate control in third row for MY, safety hazard and human rights issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499532December 30, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
buena tarde quiero hacer un reporte ya que mi auto se frena bruscamente y peligrosamente en autopistas con el autopilot activo y sin ninguna razón se activa el freno de emergencia pudiendo ocasionarme la muerte a mi y mi familia, no hay razón para que el auto frene de esta forma por que no tengo autos al frente ni a los lados para que lo haga lo que si puede pasar es que un camion venga ah altas velocidades y me pueda impactar, necesito asistencia de verdad no me siento para nada seguro ya en el auto.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499481December 30, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I am driving and go into Cruse Control my wipers continue to come on when it is not raining or there is no moisture. Sometimes they are going at full speed as if it is pouring rain. When this happens, I am forced to hit my brakes to disengage Cruse Control, then take my eyes off the road and find the wiper icon and turn them to the off position. This happens often and has almost caused me to drive off the road a few times. I took the car back to Tesla and was told when I engage Cruse Control the wipers are by default set to "Auto". Also they had seen this before and there was nothing they could do to fix the issue. They also said Tesla was working on the software to improve the wipers. Why am I forced to have my wipers set to "Auto" when I use Cruse? I should be able to set them to "Off" and they only come on when I activate them. If this continues on my car and others there will be accidents because of the distraction trying to turn the wipers off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499432December 29, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When using Traffic Aware Cruise Control on interstate highway the brakes would suddenly apply. My safety was not compromised. Vehicle was not checked or inspected by dealer. Was not aware of any warnings, but there may have been some. This happened several times during a 45-minute drive. Conditions, daytime, sunny, light traffic, lanes well marked, no apparent reason for braking. One of the incidents reduced my speed from 70 mph to 35 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499223December 28, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
Regarding a Tesla Y, 2021with 10,000 miles; Durging a recent cold spell, winter driving conditions, the A/C Compressor/Heat Pump failed causing the windshield defrost to cease functioning, causing the visiblity to become poor to none at all, requiring that the vehicle not be driven on the roads until the weather cleared and even then, the driver or pasenger (if avalailbe) has to wipe down the wet windshield from inside to acceptable visibility standards. We did not get in an accident as we quickly abandoned the Tesla Model Y and obtained a ride from another vehicle that had a working windshield defroster. We understand that this has been a problem in Canada and is the subject of a Canadian recall. We contacted Tesla, sent them the computer code "VC front-a447 Cabin Climate Control Issues-requires service" and were advised that they were familiar with this problem and scheduled a repair which included the removal and replacement of the A/C Compressor/Heat Pump and the 'Supermanifold' at a cost of $1,993.55. We were advised that no 'Recall' was associated with this pariticular VIN and nor was there any warranty but this would be a 'customer pay' repair. After exhausting all efforts at writing and calling in an attempt to have a clear defect leading to a safety violation addressed voluntarily by the manufacturer we feel we are left with no alternative but to ask the Goverment to look into this issue for the safety of others who may drive a Tesla with a heat pump in cold weather and very dependant on the proper operation of a windshield defroster (which the heat pump does) for safe visiblity, crucial to proper operations of a motor vehicle, on the public highways. Thanks in advance for looking into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499156December 28, 2022
VISIBILITY
The contact owns a 2021Tesla Model Y. The contact received notification of NHTSA Campaign Number: 22V702000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was stated that the driver’s side window would independently roll down while turning the steering wheel. A technician from Tesla reset the computer however, the contact was unsure if the repair addressed the failure stated in the recall. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499005December 27, 2022
SERVICE BRAKES, SEAT BELTS
Seat belts are hitting the door and seat. Model y car seat belts are not installed properly. As per Tesla regenerative braking supposed stop the car but car is rolling. As per Tesla tech regenerative doesn’t work until the battery is heated up. They never provided this to customers and this could result in accidents for people who rely on regenerative braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498893December 26, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tesla "Traffic Aware Cruise Control" occasionally unnecessarily applies brakes aggressively for no apparent reason when cruise control is in use. This presents a hazard to other driver's who may be behind the Tesla. This phenomena is well known to Tesla owners who have repeatedly posted about it in Tesla's Owners Forum. It is often referred to as "phantom braking". There is no option for the Tesla owner to disable the "Traffic Aware" aspect of Tesla's cruise control I believe Tesla could resolve this problem with a simple software update which would allow the Tesla owner to use cruise control normally without the "Traffic Aware" feature. The "Traffic Aware" feature is part of Tesla's problematic "Auto Pilot" feature. However, my Tesla is not equipped with "Auto Pilot". My Tesla is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498842December 26, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498819December 26, 2022
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
When I purchased this vehicle, I was told that all ADAS features would be available once the cameras calibrated (approximately 50 miles). After 100 miles my wife bumped into a wall in our garage. I opened a ticket and Tesla said the ADAS features are unavailable until a software update is sent. The sales person who I spoke to were not aware of this. This is EXTREMELY dangerous. Drivers are reliant on warnings from features like this and to have the features off without a warning could get someone run over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498727December 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car did a hard braking while going 75mph on autopilot, no car or obstacle in front when it happened. The car following me had to do an emergency lane switch maneuver to avoid collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498713December 23, 2022
FORWARD COLLISION AVOIDANCE
The contact stated as he was driving behind a what he assumed was a 2020 Tesla Model Y when the vehicle suddenly stopped and turned to the right. The contact stated that the vehicle was traveling at approximately 40 MPH as it was approaching a toll plaza. The contact was unaware if the rear brake light had been illuminated on the Tesla. The contact stated that he almost t-boned the vehicle as it stopped and blocked the tow gate. The contact stated that he witnessed the vehicle stopping inadvertently several times. The contact was concerned as he read an article about Tesla vehicles suddenly stopping. The contact did not have the year or VIN of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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