Tesla Model Y Complaints

4,325 consumer complaints on file.

#11519064April 26, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is the problem know in Tesla world as "phantom braking." This happens to me frequently. I am driving on a clear road, no obstacles, and the car will brake hard for no clear reason. At best this is annoying. But there are times when it is extremely dangerous. This happens on highways and interstates at highway speeds. Drivers behind me are forced to brake hard to avoid a rear-end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519061April 26, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving using basic autopilot (i.e., adaptive cruise control), the windshield wipers will often be automatically activated when not needed. This is damaging the windshield, the wipers, and very distracting. It makes the car much less drivable in these conditions and a safety hazard, as I'm trying to figure out how to turn off the wipers, distracting me from the road. Happens often. Basically, the point is this: It is frequently the case that I as the driver have no control over the windshield wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519037April 26, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Last weekend, during a 600-mile road trip, I experienced at least 20 instances of phantom braking when using the traffic-aware cruise control. A rapid deceleration of the car for no apparent reason is dangerous and needs to be fixed. I have complained to Tesla on a couple of occasions and there now seems to be more instances of the braking issue occurring since my last highway trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519031April 26, 2023
UNKNOWN OR OTHER
Recall No. 23V-085 weeks ago, my car is currently stuck on an old software version (2022.44.30.10) and is not receiving OTA updates from Tesla. I've contacted Tesla's service center and their customer support line multiple times. They've instructed me to email an address ([email protected]) to be removed from the FSD Beta program which I have done 5+ times. I believe this to be an unreasonable amount of time for them to remedy what should be something simple, and think they should be held accountable for continuing to violate the safety recall violation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519013April 26, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving down the highway. The weather was clear. Sunny. The road was dry. Middle of the afternoon. I was using the Adaptive Cruise Control. I was driving the speed limit, 70 MPH after driving for a couple of hours, the car had about three different times when it felt like the brake was tapped, the car slowed a bit and then regained speed. I stopped at my destination for about 4 hours and then returned home. Same roads conditions, sunny, dry road, etc. Same road, 70 MPH, the car suddenly hit the brakes HARD. Slammed might be too strong of a word because it's not like the car left skid marks on the road, but the brakes hit very, very hard. The car slowed to 25 or 30 MPH. Fortunately there were no cars behind me or me and my wife could had been killed right then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519008April 26, 2023
STEERING
I lost the ability to steer the Tesla Model Y. After exiting the vehicle, I found a bolt on the pavement beside the vehicle (see photo) that fell out of the steering mechanism. Had this happened at high speed, a fatal accident could have occurred. We called Tesla Roadside Assistance; they responded within an hour, towed the vehicle to the repair facility, and replaced the parts and aligned the front end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518859April 25, 2023
VISIBILITY/WIPER, BACK OVER PREVENTION: WARNINGS
When reversing, the backup camera does not display realtime video. It will display footage that is paused or behind. The pedestrian warning sound occasionally does not "load" when backing up. This has lead to near miss collisions when reversing and has put pedestrians at risk of not hearing the vehicle in motion, whilst being unable to see realtime footage below the rear tailgate. When the car is left in a parking lot or driveway for several hours, the camera will not "load" completely and leads to this condition. It cannot be reproduced unless the car has been sitting for several hours, as most driving events begin. The vehicle was inspected on 4/25/2023 by the manufacturer and have stated the vehicle is operating as expected. The symptoms cannot be captured by an image, only video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518908April 25, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car just applying brake on its own when I was driving on freeway on April 12, 2023 at 1105AM and 115PM and on April 18 at 1414PM. I was lucky nobody was following me closely, otherwise it could be a different result. I was driving at around 70 mph on cruise control. This incidents happened on Freeway 5 in southern California and the weather was nice during that time. This issue could be accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518759April 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom breaking on autopilot. Car experienced sudden breaking from approximately 80mph to 30 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518631April 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car experiences phantom braking very often. a 3-1/2 hour drive this weekend probably happened 8-10 times. Sometimes brakes very hard at speeds of around 70 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518569April 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When adaptive cruise control is enable, it will break abruptly when there is no danger. AKA “phantom breaking”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518520April 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving palisade parkway in NY in autopilot mode at around 65 mph. The car suddenly reduced speed to below 50 mph for no reason. This happened twice in the same trip so I decided not to use the auto pilot function anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518510April 23, 2023
POWER TRAIN, SERVICE BRAKES, ELECTRICAL SYSTEM
The car started to malfunction its ability for regenerative braking (regen.) upon release of the accelerator. The car felt as if the regen feature was slipping - so instead of a constant brake and deceleration, the car could be felt moving forward as if accelerating. Then while driving on freeway at 65-70 mph, car lost its ability to brake when I pressed on the brake twice, instead of slowing it felt as if the car just continued at its current speed. Then the car cut its power and flashed an alert "Power Reduced - exiting and re-entering vehicle may restore operation" it then flashed an alert "PULL OVER IMMEDIATELY - Unable to drive". According to Tesla, they said it was the "LH body harness. Found that the harness was not creating an efficient connection" but they never directly addressed why it felt as if the car was accelerating when I pressed on the brake. Safety was critically comprised for myself and others who I could have hit in a vehicle collision since the brakes did not respond accordingly and felt as if it accelerated or continue to maintain its speed. The problem was confirmed by Tesla but they only addressed the car going into what they refer to as "limp mode". Car was inspected by Tesla and diagnosed the problem to a faulty/bad body harness that caused an improper signal. No warning lights or messages prior to the failure. Symptoms started the morning of the incident with the noted regen not fully engaged/working correctly. I did not have any feature setting which would have caused or replicated the lack of regen. I can provide the dealer invoice if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518497April 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident is related to the previous incident that I filed with NHTSA issue is 11514358 on March 28, 2023. I had my car serviced at Tesla service on April 14, 2023. I shared all the data and my complaint with the service center located at 22400 Davis Dr., Sterling, VA. I was told the issue is fixed. But, I had exactly the same problem: AI/Deep learning technology based Tesla Forward Collision System mistaken a 'parked on the street car' for a moving car, and it gives me crash warning, thinking that I will be crashing to a moving car. This incident happened at April 21, 2023 at 10:25am at Alder Woods Dr, at Fairfax, VA. I have other forward collision warning related mishaps, which I will be filing separately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518449April 22, 2023
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On several occasions, my car will either i) slam on the brakes when in assisted driving for no reason, ii) start beeping for a lab departure when I have no even made the slightest move to switch lanes, iii) windows will roll back down when I try to roll them up (not sure if that’s related to the FSD issues). I paid an extra $15,000 for FSD and not only does it not work, but it seems to have created unsafe driving conditions in my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518439April 22, 2023
VISIBILITY/WIPER
This vehicle forces the “Automatic Wiper” setting to be on whenever cruise control is engaged. Wipers will come on randomly when there is no rain or when wipers are not necessary. Yesterday it happened over 30 times on a dry day distracting the driver and finally we just had to drive without any cruise control or driver assist functions on, which increases the changes of not maintaining a safe and constant speed along with lane keeping in some circumstances. I live in a rural area with lots of bugs and dust. When wipers actuate unnecessarily it smears bugs all over the window decreasing visibility and eventually scratching the glass from the wipers grinding dust into the windshield. We clean the windshield often but can’t stop during the middle of a trip to clean the windshield whenever a bug hits the sensor. I’ve placed a service ticket in to Tesla and they state the system is functioning as designed and refuse to address this safety issue. Please help. I’m happy to help NHTSA in any way possible. This is an easy software fix for Tesla to simply allow cruise control without automatic wipers, but they refuse. Auto wipers in many cases can be less safe than manual as as soon as they come on the driver is scrambling to fumble with the touchscreen to get them off before they decrease visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518413April 22, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking of Tesla: While using the AutoPilot feature to assist driving, on April 13, 2023 between 10 am and Noon while traveling on US Highway 2 on a clear sunny day on a 4 lane highway with excellent visibility and no traffic, the Tesla suddenly and unexpectedly slammed on the brakes for no apparent reason. I placed a service request to Tesla the next day and the texting Tesla service tech said he need a timestamp within 5 minutes of the incident. Because I could not define the time within 5 minutes of when it happened, there was no further information available. We finished the texting episode by cancelling the service appointment and I will not use the AutoPilot feature on the Tesla until Tesla says it is safe. I feel the phantom braking issue, if traffic had been present, could have caused a chain reaction collision by other cars trying to avoid the rapidly braking Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518309April 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
Tesla autopilot made a turn into oncoming traffic without warning and caused a collision.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11518272April 21, 2023
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking occurs without cause at high speeds on flat divided Hwy. Happened on multiple trips 5 or more times in a 3 hour drive on 3 different highways in NM. Tesla service has addressed the issue twice. said everything is working properly. Happens when Cruse control + auto steering are active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518200April 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1: While using cruise control, the car will apply emergency braking without cause or warning. I have learned that this is known as phantom braking. 2: Occupants in my car as we'll as anyone driving behind me are at risk of injury or death due to this issue. 3: The Tesla dealer determined there is no hardware issue. Stated further that a future software update may correct the problem and referred me to the users manual for limitations of the system. 4: The car has been serviced by the dealer without resolution. 5: No warnings or messages are executed by the car prior to the phantom breaking. *** Note *** At minimum there needs to be a warning that must be acknowledged by the driver whenever cruise control is activated like the warning messages post by some cars when activating a GPS system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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