Suzuki Grand Vitara XL-7 Complaints

73 consumer complaints on file.

#10262245March 18, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2001 SUZUKI GRAND VITARA XL7. WHILE DRIVING LESS THAN 55 MPH, THE PASSENGER SIDE BRAKES LOCKED WHILE THE DRIVER ATTEMPTED TO AVOID A SWERVING VEHICLE. TWO OF THE BRAKE LINES FAILED AND THE VEHICLE SWERVED UNCONTROLLABLY TO THE RIGHT. THE HOSES ALSO BLEW OUT AND LEFT THE VEHICLE WITHOUT ANY BRAKES. THE DRIVER WAS ABLE TO MANEUVER THE VEHICLE OFF THE ROAD TO SAFETY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V452000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR). THE CONTACT WOULD HAVE TO PAY MORE THAN $200 TO REPLACE THE BRAKES. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247907November 7, 2008
EQUIPMENT
THE AIR CONDITIONER WENT OUT ON OUR 2004 SUZUKI XL-7. THIS OCCURRED A COUPLE MONTHS AGO AT AROUND 60,000 MI. THE COMPRESSOR WAS BAD, $1500! NOW IT IS GOING AGAIN! I TALKED WITH A GUY AT THE REPAIR SHOP, ANOTHER XL-7 CUSTOMER, WHO SAID HE GETS ABOUT 10,000 MILES PER COMPRESSOR ON HIS, HE WAS IN FOR #4. I THINK THERE IS A PROBLEM AT THE LEAST, AND A SCAM AT WORST CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230193June 6, 2008
ELECTRICAL SYSTEM
I NOTICED WHEN I STARTED MY VEHICLE IT STARTED ROUGH AND THAT THERE WERE SOME WARNING LIGHTS ON THE DASHBOARD. THE BATTERY,ABS,AND THE 4X4 LIGHTS WERE FLASHING. AS I PROCEEDED TO MY DESTINATION WHICH WAS ABOUT 23 MILES,I NOTICED THAT THE RADIO WAS SHUTTING OFF AND ON, WHEN I PUT THE WINDOW DOWN THE RADIO COMPLETELY SHUT OFF. THAT WHEN I STARTED TO GET CONCERNED ESPECIALLY I WAS ON THE EXPRESSWAY. WHEN I GOT OFF THE EXRESSWAY I NOTICED THAT MY FUEL LIGHT GOT ON TO WHERE THE NEEDLE WAS ALL THE WAY DOWN ON EMPTY, JUST AS I WAS TURNING IN TO A SIDE STREET WITH ON COMING TRAFFIC MY VEHICLES ENGINE JUST SHUT OFF IN THE MIDDLE OF THE ROAD AS I WAS TURNING. I THEN CRUISED IN NEUTRAL TO THE SIDE STREET WHERE THEN I CALL FOR A TOW TRUCK. MY VEHICLE IS PRACTICALLY NEW ONLY 4 YEAR OLD AND HAS 33,500 MILES ON IT. SINCE I PURCHASED MY VEHICLE I TOOK IT TO THE DEALERSHIP EVERY 3,000 MILES FOR COMPLETE CHECKUP OF THE VEHICLE WHICH IS A 2004 SUZUKI XL7. I DID TAKE MY SUZUKI TO A MECHANIC AND THEY FOUND THAT THE ALTERNATOR WENT BAD . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226568May 3, 2008
AIR BAGS, ELECTRICAL SYSTEM
MAJOR SAFTY ISSUE, AIR BAG STOP WORKING AFTER 38,000 MI AND NO MANUFACTURER CONCERN. RELAY NOT WORKING?????AIR BAG DASH LIGHT. DASH CLOCK ALSO FLASHING????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214784January 14, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I WAS DRIVING MY CAR HOME FROM THE PARK IT WAS RAINING A LITTLE BIT SUDDENLY MY STEERING WHEEL STAR GOING THE LEFT, I HIT THE BRAKE AND THE LEFT SIDE OF MY CAR FALL DOWN AND THE CAR STOP COMPLETELY, I CHECK THE WHEEL AND IT WAS ABOUT TO COME OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204536October 1, 2007
SUSPENSION, TIRES
I WAS TRAVELING ON I-10 EASTBOUND NEAR TALLAHASSEE, FL GOING APPROXIMATELY 70 MPH WHEN MY CAR BRIEFLY SHOOK/VIBRATED. I LET OFF THE GAS PERPLEXED WHEN I HEARD WHAT SOUNDED LIKE AN EXPLOSION. MY CAR CAREENED TO THE LEFT AND WITH A DEATH GRIP ON THE STEERING WHEEL, I TRIED TO CONTROL THE VEHICLE. I MOVED BACK AND FORTH ACROSS THE 2 LANES OF INTERSTATE AT LEAST TWICE BEFORE GAINING CONTROL. PARTS OF TIRE AND PLASTIC WERE FLYING BEHIND ME. I PULLED OVER TO THE SIDE OF THE ROAD AT MILE MARKER 193. IT TOOK A FEW MINUTES FOR ME TO GET MY COMPOSURE. I WAS CRYING, SHAKING AND VERY SCARED. WHEN I FELT CALM AND SAFE ENOUGH TO GET OUT OF THE VEHICLE, I SAW THAT MY TIRE HAD COMPLETELY SEPARATED BUT WAS NOT EVEN FLAT. THE FORCE WAS SO GREAT, IT RIPPED OUT ALL MY TIRE GUARD, IT TORE MY FENDER, MY BUMPER WAS TOUCHING THE GROUND AND I COULD SEE PIECES OF DEBRIS ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193330June 14, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 SUZUKI GRAND VITARA XL-7. THE CONTACT STATED THAT THE FUEL PUMP IS BURNING INSIDE THE GAS TANK, WHICH CAUSES NO CONNECTION TO THE BATTERY OF THE VEHICLE. SUZUKI ADVISED HIM TO BRING THE VEHICLE IN FOR INSPECTION. THE VEHICLE IS NOT DRIVABLE. HE RECEIVED A RECALL NOTICE IN THE MAIL FOR A FUEL PRESSURE REGULATOR. THE CONTACT HAS NOT HAD THE RECALL SERVICED FOR HIS VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183960March 1, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE MY HUSBAND WAS DRIVING OUR SUZUKI XL7 2004, THE PASSENGER DOOR ON THE DRIVER'S SIDE, BEGAN TO SHOW SOME SMOKE. SUDDENLY, FLAMES STARTED TO COME OUT FROM THE POWER WINDOW BUTTON. THE FIRE WAS PUT OUT WITH WATER. WHEN THE PANAL WAS REMOVED, APPARENTLY THE FIRE WAS DUE TO THE WIRING SYSTEM. THE FIRE DAMAGED THE POWER WINDOW BUTTON, THE PANEL AND THE WIRING UP TO OUR KNOWLEDGE AND AFTER JUST A VISUAL INSPECTION. MY DAUGHTER SUFFERED AN ASMA ATTACK THAT EVENING DUE TO SMOKE INHALATION. I TOOK THE VEHICLE TO THE DEALER AND THEY TOLD ME THAT THEY COULD NOT DO ANYTHING BECAUSE I HAD EXCEEDED MY WARRANTY PERIOD OF 3/36,000. THEY ALSO CALLED THE CENTRAL OFFICES TO VERIFY IF THE SITUATION HAD BEEN REPORTED BY ANOTHER CONSUMER IN WHICH THEY RESPONDED THAT THIS WAS THE FIRST REPORT REGARDING THIS EVENT. CURRENTLY MY VEHICLE IS 3 YRS 4 MONTHS OLD WITH APROX. 44, 600 MILES. THE VEHICLE WAS NOT CHECKED, AND I WAS TOLD THAT I SHOULD MAKE A CLAIM TO MY INSURANCE IN ORDER TO HAVE IT REVISED AND FIXED. CURRENTLY THE VEHICLE HAS NOT BEEN REPAIRED. *NM
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10164996August 9, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT ON AND RADIO FLASHING. TOOK CAR INTO DEALER, I WAS TOLD HE KNEW EXACTLY WHAT THE PROBLEM WAS, ALREADY HAD ANOTHER VEHICLE IN EARLIER THE SAME DAY WITH THE SAME PROBLEM. PASSENGER SIDE AIR BAG SENSOR UNDER THE SEAT HAD GONE OUT. WOULD HAVE TO REPLACE THE ENTIRE BOTTOM OF THE SEAT AT A COST OF OVER $1000.00. NOT COVERED UNDER WARRANTY AND THE AIR BAG WILL NOT WORK WITHOUT THE SENOR. THIS IS A 2004 MODEL VEHICLE THAT THE PASSENGER SIDE IS RARELY IF EVER USED. AN AIR BAG SENSOR GOING OUT WITHIN A YEAR AND WITH MORE THAN ONE CAR IN THE SAME DAY SEEMS TO BE A MAJOR SAFETY ISSUE THAT SHOULD BE RESOLVED IMMEDIATELY. OBVIOUSLY THERE IS A DEFECT IF MY CAR IS NOT THE ONLY ONE WITH A SIMILAR PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161128June 30, 2006
AIR BAGS:FRONTAL
DRIVING SOUTH ON INTERSTATE 81 (MILE MARKER 109-110) SEVERAL CARS, INCLUDING MYSELF, LOST CONTROL OF THEIR VEHICLES (HYDROPLANING) THROUGH THIS SECTION OF THE HIGHWAY. IT WAS APPARENTLY A KNOWN PROBLEM AREA TO EMERGENCY PERSONNEL, POLICE AND TOW COMPANIES AND FROM TALKING TO ALL OF THEM PENN DOT REFUSES TO DO ANYTHING ABOUT IT. THE LOCALS CALL IT 'DEAD MAN'S TRAP' OR SOMETHING LIKE THAT. THE TOWING COMPANY HAD ALREADY PICKED UP 5 CARS THAT AFTERNOON. THERE ARE NO GUARD RAILS AND I WENT OVER AN EMBANKMENT, THROUGH THE WOODS AND HIT A TREE DEAD ON AND CENTER. I WAS DRIVING A 2004 SUZUKI XL7. IT SMASHED THE FRONT BUMPER THROUGH THE RADIATOR. THE AIR-BAGS NEVER DEPLOYED. LESS THAN A MONTH AGO I HAD THIS VEHICLE IN FOR SERVICE (UNDER WARRANTY) BECAUSE THE "AIR-BAG DISENGAGED" LIGHT WAS COMING ON AND STAYING ON. THE COMPUTER WAS REPLACED ON THE VEHICLE APPROXIMATELY. 2 WEEKS BEFORE THE CRASH. I ALWAYS WEAR A SEAT BELT AND AM THANKFUL IT DID ITS JOB! I AM ALSO PLEASED TO ANNOUNCE WITH ALL THE SPINNING, BOUNCING OFF TREES GOING DOWN HILL THAT MY SUV NEVER ROLLED. MY BIGGEST CONCERN IS THE FAILURE OF THE AIRBAGS TO DEPLOY WHEN HIT WITH SUCH FORCE DEAD CENTER IN THE FRONT OF THE VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10158644May 31, 2006
ELECTRICAL SYSTEM
STARTED MY VEHICLE AND NOTICED A BURNING SMELL. BACKED OUT OF MY GARAGE AND THE BACK DOOR ARM REST WAS SMOKING. SHUT THE CAR OFF AND PUT OUT FIRE. CALLED THE SUZUKI SHOP AND THEY HAD ME DRIVE IT IN. MY ELECTRICAL WARRANTY WAS EXPIRED. THEY REPLACED FUSE, SWITCH, HANDLE AND WIRE COMP. ON THE REAR DOOR. $561.00 LATER I PICKED UP THE VEHICLE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10157819May 18, 2006
FUEL SYSTEM, GASOLINE, EQUIPMENT:MECHANICAL
DAMAGES TO MY SUV BECAUSE THE COMPANY HAVEN'T SENT THE RECALLS FOR MY SUV TO REPLACE SOME PART OF THE SUV. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157696May 17, 2006
SEAT BELTS:REAR/OTHER
I AM SENDING THIS TO YOU SO MAYBE YOU CAN HELP ME. MY HUSBAND AND I PURCHASED A SUZUKI GRAND VITARA XL-7 3 YEARS AGO. MY XL-7 MANUFACTURES DATE IS 4/02. THE BUCKLE THAT SLIDES ON THE SEAT BELTS IS RUBBING ON THE SEAT BELTS AND TEARING MY SEAT BELTS. ALL MY REAR SEAT BELTS ARE RUINED. TWO OF THE ARE COMPLETELY IN HALF AND ONE IS HANGING ON ONLY BY A FEW STRANDS AND THE LAST IS JUST STARTING TO TEAR. I HAVE CONTACTED SUZUKI AND HAVE TAKEN IT TO HAVE AN INSPECTION ON THEM AND I FOUND OUT TODAY THAT SUZUKI IS GOING TO DO NOTHING ABOUT THIS PROBLEM. IF YOU SEE THE SEAT BELTS YOU CAN TELL IT IS OBVIOUSLY FROM THE BUCKLE. THIS IS MY ONLY FAMILY VEHICLE WE HAVE AND WE ARE A FAMILY OF 4. I HAVE A 1980 VEHICLE AND HAVE NEVER HAD A PROBLEM WITH THE SEAT BELTS AND ANY OTHER VEHICLE I HAVE EVER HAD I NEVER HAD THIS PROBLEM. CAN YOU PLEASE HELP ME? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157212May 10, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MY VEHICLE LOCKED AFTER SHUTTING THE BACK PASSENGER DOOR. I JUST PLACED MY SON IN THE CAR SEAT AND BUCKLED HIM. I SHUT THE DOOR AND WALK COMPLETELY AROUND THE CAR TO OPEN FRONT DRIVER'S DOOR. BEFORE I COULD OPEN DOOR, THE VEHICLE LOCKED ITSELF WITH MY SON, KEYS, AND PHONE INSIDE. IT WAS 94 DEGREES OUTSIDE AND HUMID. WE CALLED FOR HELP AND TRIED TO SLIDE ANTENNA IN TO UNLOCK. AFTER CONTACTING THE DEALERSHIP, GARRETT SAID THAT THIS IS AN ONGOING PROBLEM AND THE NEW PARTS MAY NOT FIX THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143565November 23, 2005
VEHICLE SPEED CONTROL
DT: THE CONTACT STATED VEHICLE SURGED FORWARD. WHEN DEPRESSING THE BRAKES THE VEHICLE CONTINUED TO MOVE FORWARD. THE VEHICLE WAS INVOLVED IN TWO CRASHES AS A RESULT OF THE SURGING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION OVER FIFTY TIMES. THERE HAS BEEN NO DETERMINATION AS TO THE CAUSE OF THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10130220July 13, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
CONSUMER COMPLAINING ABOUT ENGINE NOISE INVOLVING THE 2001 SUZUKI GRAND VITARA.*MR CONSUMER WAS TOLD NOISE IS FROM TIMING CHAIN AND HAD THE TENSIONER ADJUSTER ASSEMBLY REPLACED. [XXX] IS THE VIN. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124086June 3, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SUSPENSION:FRONT:SHOCK ABSORBER, SUSPENSION:REAR:SHOCK ABSORBER
DT: THE BRAKES ARE SQUEAKING, AND THE TECHNICIAN CANNOT FIND THE CAUSE OF THE PROBLEM. THE BRAKE PADS WERE REPLACED AND WERE STILL SQUEAKING. THE FRONT SHOCKS WERE REPLACED, BUT THE TECHNICIAN SAID THE REAR SHOCKS NOT WORKING WELL, AND THIS WAS NORMAL. AIR CONDITIONER (A/C) WAS NOT COOLING. THE VEHICLE DOES NOT FEEL SAFE ANYMORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122106May 25, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
SEE NHTSA CAMPAIGN ID NUMBER : 03V512000 IN DECEMBER 2004 PURCHASED A SUZUKI XL-7 FOR $15,000 CASH WITH 24,000 MILES IN APRIL 2005 I STOPPED AT A STOP SIGN, SIGNALED TO MAKE A LEFT TURN. THE CAR SPUN FROM THE REAR CAUSING IT TO GO OUT OF CONTROL AND INTO A WALL. THE WHOLE FRONT END WAS SMASHED, REPAIRS ARE GOING TO COST ME $9,000 IN DAMAGES. EXPLAINED TO SUZUKI THAT THIS CAR WAS PAID FOR IN CASH AND THAT I ONLY HAD LIABILITY. SUZUKI IS STATING THAT THEY CAN'T DO ANYTHING CAUSE THE CAR DIDN'T HAVE FULL COVERAGE, AND THE RECALL WAS SENT TO THE ORIGINAL OWNER. I PURCHASED THIS CAR FROM A DEALER NOT THE ORIGINAL OWNER. THE CAR HAS AROUND 26,000 MILES ON IT NOW AND IS IN THE AUTO BODY SHOP BEING REPAIRED. SUZUKI SHOULD PAY FOR THIS SINCE THIS CAR IS STILL UNDER WARRANTY. WHY SHOLD I HAVE TO PAY AN EXTRA $9,000 WHEN THE CAR FAILED. IF THE CAR IS DAMAGED DUE TO THIS RECALL WHY SHOULD I HAVE TO PAY FOR THE REPAIRS. DESPERATELY SEEKING ADVISE. THANK YOU
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10118825May 2, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER STATED THAT SHE HEARD A SQUEALING SOUND UNDER THE HOOD WHILE MAKING A SHARP RIGHT TURN. OCCASIONALLY AFTER THE SOUND, THE STEERING CONTROL WOULD NOT BE THERE. THE CONSUMER SPOKE TO DEALER, WHO STATED THEY WORKED ON THE TRANSMISSION AND CHANGED THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118718April 29, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
MY WIFE'S 2001 SUZUKI XL-7 HAS MADE AN ENGINE NOISE SINCE SHE BOUGHT IT. WE HAD IT SERVICED AT 32,000 MILES FOR A RECALL AND NOTHING WAS SAID BY THE SERVICE DEPARTMENT ( STILL UNDER WARRANTY ) AGAIN AT 64,000 PLUS WE HAD IT SERVICED AND THE SERVICE DEPARTMENT SAID THAT THE VEHICLE NEEDED A NEW TIMING BELT TESIONER PUT ON FOR AROUND $1300.00 DOLLARS. I CALLED THE CUSTOMER SERVICE DEPARTMENT AND THEY SAID TO GO BY A DEALERSHIP AND GET THE DISTRICT MANAGER'S NUMBER TO TALK TO HIM ABOUT THE PROBLEM. I DID , AND I CALLED : ONLY TO BE TOTALLY DISRESPECTED BY THE DISTRICT MANAGER ([XXX]) , HE REALLY DIDN'T LIKE THE FACT THAT I GOT HIS PHONE NUMBER AND TOLD ME SO ; I HOPE HE LIKES IT NOW! THE SERVICE DEPARTMENT WHERE WE BOUGHT THIS VEHICLE HAS REALLY NOT SHOWN ANY CONCERN ABOUT MY FAMILY HAVING PROBLEMS WITH THIS VEHICLE EITHER SO I'M TELLING EVERYONE THAT DONALD CRAIG SUZUKI IN MOORESVILLE , NC COULD CARE LESS ABOUT YOUR PROBLEMS AFTER YOU BUY A CAR FROM THEM AND THEIR SERVICE DEPARTMENT IS EVEN WORSE. THEIR SERVICE MANAGER HASN'T BOTHERED TO EVEN CONTACT ME EVEN AFTER A COMPLAINT TO THE DISTRICT MANAGER ( WHO'S A REAL JERK) AND A COMPLAINT TO SUZUKI'S CORPORATE HEADQUARTERS. I HOPE THAT NOONE ELSE GETS MIXED UP[ WITH THIS GROUP BUT IF YOU DO OR HAVE PLEASE GIVE THEM A CALL AND VOICE YOUR COMPLAINT : I'M SURE THEY WOULD LOVE TO HERE FROM YOU!. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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