Suzuki Grand Vitara XL-7 Complaints

73 consumer complaints on file.

#11389624January 24, 2021
EXTERIOR LIGHTING
INSTRUMENT CLUSTER PANEL HAS EMBEDDED LED LIGHTS, NO REPLACEABLE BULBS...FORCES ENTIRE CLUSTER REPLACEMENT FROM UNSALVAGEABLE OR USED/SALVAGED VEHICLES WITH NO GUARANTEE OF TRUE INTERNAL CONDITION TEMPORARILY OR LONG-TERM, LEADING TO MANY SAFETY & DYSFUNCTION ISSUES, INCLUDING "RIGGED" COMPONENTS SUCH AS FALSE MILEAGE, ETC. MY XL7 ODOMETER/TRIP METER BLACKED OUT AT 130K MILES, SHOULD LAST LIFETIME OF VEHICLE. SUZUKI NO LONGER MANUFACTURING THE CLUSTERS, TOO COST-PROHIBITIVE FOR OWNERS IF THEY WERE STILL MAKING THEM. MANY, MANY OWNERS ON FORUMS & ONLINE SITES COMPLAINING OF THIS ISSUE AND SEEKING HELP OR PARTS FROM OTHERS. I'VE PERSONALLY READ HUNDREDS. SUZUKI NEEDS TO REMEDY THIS ISSUE IMMEDIATELY SO OWNERS CAN BE SAFE DRIVING & ASSURED OF NO DYSFUNCTION, AND PROTECTED FROM FURTHER DAMAGE RELATED TO MILEAGE TAMPERING, INCLUDING HIDDEN AND EXCESSIVELY AGED ENGINE/PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372294October 29, 2020
UNKNOWN OR OTHER
THE VEHICLE 28610-54G10-000 SUZUKI SOLENOID,SHIFT LOCK IS BAD. CAN NOT FIND PART. IF THEIR ARE RECALLS ON THIS VEHICLE I WOULD LIKE THEM FIXED IF POSSIBLE PLEASE. VEHICLE WILL NOT SHIFT INTO GEAR AND IS ALSO RUNNING LEAN THE COMPUTUER CODE READS LEAN AND BAD SOLENOIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143858October 29, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHEN I PUSH ON GAS IT DOESN'T EXCELLERATE. MAKE A GRINDING NOISE ON LOWER DRIVERS SIDE OF ENGINE. I SMELL SOMETHING BURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958253March 2, 2017
SERVICE BRAKES
THE BRAKE AND GAS PEDAL ARE AT THE PROPER ELEVATION TO PRESS THEM SIMULTANEOUSLY WITH ONE FOOT. BECAUSE IT IS REAR WHEEL DRIVE AND ANTI-LOCK BRAKES, THE CAR SPEEDS UP WHEN THAT HAPPENS. THIS IS A TYPICAL ENGINEERING FLAW THAT HAPPENS WITH MANY VEHICLES ("HE THOUGHT HE WAS STEPPING ON THE BRAKE WHEN HE RAN INTO THE CROWD OF PEOPLE..."). THE FRONT ANTI-LOCK BRAKES RELEASE WHEN THE REAR WHEELS WANT TO KEEP TURNING. WITH REGULAR BRAKES, ONE CAN STILL OVERCOME THE FORCE OF THE ENGINE AND STOP A CAR. I RAN INTO A HOUSE TRAILER BECAUSE OF THE CAR ACCELERATED WHEN I STEPPED ON THE BRAKE! THE PROBLEM CAN BE ENGINEERED OUT. I HAVE NOT YET FOUND A WAY TO DISSEMINATE THIS INFORMATION TO ANY NATIONAL SAFETY COMMITTEE. IT IS PROBABLY A COMMON PROBLEM FOR PEOPLE WHO USE ONE FOOT ON THE BRAKE AND THE OTHER FOOT ON THE GAS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925059November 8, 2016
ENGINE
KEEP HAVING A OIL LEAK FROM THE VALUE COVER GASKET. I HAVE HAD IT FIX BEFORE AND NOW IT IS LEAKING AGAIN ON MY MOTOR AND IS SMOKING WHILE DRIVING IT. THE PLACE SAYS THEY ONLY GIVE ME A 1 YR WARRANTY . IT HAS COST ME OVER $500 BEFORE TO FIX AND NOW THE SAME . NEED TO KNOW IF THERE WERE A RECALL. FIRST DATE OF PROBLEM WAS 1/28/2013 AND NOW THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853447April 5, 2016
AIR BAGS
ONE DAY, I STARTED MY CAR, THE AIRBAG LIGHT CAME ON, AND THE CLOCK/TEMP WAS FLASHING, IT HASN'T GONE AWAY. I AM UNABLE TO FIX THE CLOCK, AND WHEN I WENT TO THE MECHANIC TO FIX THE AIRBAG PROBLEM, HE CALLED OUR LOCAL SUZUKI DEALERSHIP AND HE WAS TOLD THAT THIS IS A PROBLEM THAT HAS BEEN KNOWN FOR YEARS, AND WOULD COST ME OVER $3500 JUST FOR THE PARTS. I'VE SEEN OTHER SITES WHERE PEOPLE HAVE HAD THE SAME PROBLEM. ON ONE FORUM I SAW THAT SOME SUZUKI DEALERSHIPS WERE OFFERING TO RESET THE SENSOR MODULE FOR FREE, BUT I WASN'T OFFERED THAT HERE (HAWAII). I SPENT MOST OF MY DAY TRYING TO SEE IF THERE WERE RECALLS, BUT COULD NOT FIND ANY. AT THIS POINT, BEING THAT THE CAR IS ALREADY 12 YEARS OLD, HAVING TO FIX THIS PROBLEM WILL COST MORE THAN THE CAR IS WORTH. I AM UNABLE TO GET A SAFETY CHECK, AND AM UNABLE TO DRIVE IT ANYWHERE NOW. I FEEL THAT SUZUKI SHOULD BE RESPONSIBLE FOR THE COST SEEING THAT THIS SEEMS TO BE A COMMON PROBLEM WITH OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680354February 1, 2015
SUSPENSION
I WAS DRIVING DOWN THE ROAD FROM WORK AND I WAS ONLY GOING 40MPH AND MY CAR ALL OF SUDDEN STARTED SHAKING AND THE STEERING WHEEL WAS OUT OF CONTROL AND FINALLY GOT CONTROL OF IT AND SLOWED DOWN AND STOPPED AND NOTICED THE CROSS MEMBER WAS BROKE. IT WASN'T LIKE THAT WHEN I BOUGHT IT. NOW I HAVE A CAR THAT I'M PAYING FOR AND CAN'T DRIVE IT CAUSE IT DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610180July 13, 2014
AIR BAGS
THIS PROBLEM WAS FIRST NOTICED AT APPROXIMATELY 40,000 MILES IN 2009 BUT DISAPPEARED THEN RETURNED IN 2013. THE CLOCK/TEMP WOULD FLASH AND THE PASSENGER AIR BAG LIGHT WOULD STAY ON. AT TIMES WE WERE ABLE TO STOP THE VEHICLE, TURN IT OFF, THEN RESTART AND ATTACH THE PASSENGER SEATBELT ONLY AFTER THE INITIAL PASSENGER SEATBELT LIGHT CAME ON AND THE FLASHING WOULD STOP. HOWEVER THE INCIDENTS HAVE BECOME MORE FREQUENT AND NOW THE CLOCK/TEMP CONTINUES TO FLASH, THE PASSENGER SEATBELT LIGHT STAYS ON AND NOTHING CAN BE DONE TO TURN IT OFF. CALLED THE DEALER WHO SAYS THE FRONT SEAT NEEDS TO BE REPLACED EVEN THOUGH THERE ARE NO CODES WHEN CONNECTED TO THE DIAGNOSTIC COMPUTER. AFTER TALKING TO OTHER SUZUKI OWNERS WE FOUND THIS HAS BEEN A COMMON PROBLEM AND APPEARS TO BE A DEFECT IN MANUFACTURE YET THERE HAVE BEEN NO RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596451June 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 SUZUKI GRAND VITARA XL7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, HE LOST CONSCIOUSNESS AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL COLUMN AND FRONT WINDSHIELD. THE CONTACT SUSTAINED BRUISES TO THE CHEST AREA AND A SLIGHT CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10593947May 25, 2014
AIR BAGS
THE AIR BAG DASH LITE CAME ON, WHEN TAKEN IN FOR REPAIR THE DEALER TOLD ME THAT THEY HAVE SEEN SEVERAL LIKE THIS AND THAT IT WAS A DEFECTIVE PASSENGER SEAT SENSOR, THE FIX IS TO REPLACE THE ENTIRE SEAT? IF THIS IS HAPPENING TO SEVERAL PEOPLE WHY NOT A RECALL? THE COST T REPLACE THE SEAT OVER $2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525374July 17, 2013
AIR BAGS
THE AIRBAG SENSOR LIGHT CAME ON FOR NO REASON. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME IT WAS FIXED UNDER WARRANTY. THIS LOOKS LIKE AN ONGOING ISSUE FOR SUZUKI OWNERS. THIS REPAIR SHOULD BE COVERED BY SUZUKI BECAUSE IT SHOULD BE LISTED AS A DEFECT REGARDLESS OF THE MILEAGE BECAUSE OF THE SAFETY IMPLICATIONS. PLEASE DON'T LIMIT THE RECALL TO POST 2006 CARS IT'S BEEN HAPPENING TO EARLIER YEARS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512509May 17, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 SUZUKI GRAND VITARA XL-7. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT, WHO WAS A MECHANIC, INSPECTED THE VEHICLE AND FOUND THAT THE FRONT PASSENGER SIDE SEAT SENSOR AND THE BODY CONTROL MODULE WOULD REQUIRE REPLACEMENT. THE CONTACT STATED THAT THERE WAS A MANUFACTURER'S RECALL FOR THE AIR BAGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508722April 18, 2013
AIR BAGS
WE GOT INTO OUR CAR AT THE AIRPORT AFTER A FRIEND DROVE MY CAR OVER & PICKED US UP. THE CAR WAS RUNNING WHEN WE GOT IN. AS SOON AS MY HUSBAND SAT IN THE FRONT PASSENGER SEAT, THE CLOCK STARTED FLASHING & AIRBAG LIGHT CAME ON & STAYED ON WHILE DRIVING. I CALLED THE DEALERSHIP, THEY WANT TO CHARGE $110 TO DIAGNOSE THE ISSUE & APPROX. $2000 TO REPLACE THE PASSENGER SEAT IF DIAGNOSIS SHOWS THE SEAT MALFUNCTIONED. THEY TOLD ME IT IS SAFE TO DRIVE BUT THE AIRBAGS WILL NOT DEPLOY IN A CRASH. THIS DOES NOT SOUND SAFE! SUZUKI SHOULD BE REQUIRED TO FIX THIS PROBLEM FREE OF CHARGE SINCE THERE ARE SO MANY OTHER COMPLAINTS OF THE SAME PROBLEM HAPPENING ON THIS YEAR & MODEL OF SUZUKI. THIS IS A SAFETY ISSUE, IT IS NOT A COSMETIC PROBLEM WITH THE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451674March 14, 2012
AIR BAGS
AIR BAG LIGHT STAYS ON HAD AUTO TO SUZUKI DEALER 3 TIME. LIGHT STILL ON THEY CHANGED CONTROL MODEL, SEAT SENSOR. I AM NOT THE ONLY ONE WITH THIS PROBLEM. THE CAR WAS NEVER WRECKED OR ANY DAMAGE TO IT. THEY ARE ORDERING A CLOCK SPRING WHICH I THINK IS WHOLE AIR BAG SYSTEM, I HAVE PAID 3200.00 DOLLARS WITH THE AIR BAG LIGHT THAT IS STILL ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451013March 9, 2012
AIR BAGS, ELECTRICAL SYSTEM, SEATS
"AIRBAG" LIGHT ON AND CLOCK/TEMP DISPLAY FLASHES. THIS SYMPTOM WAS REPORTED TO SUZUKI MOTORS USA AS A SAFETY CONCERN SOON AFTER THE VEHICLE BEGAN SELLING BECAUSE THE FRONT PASSENGER SIDE AIRBAG MIGHT NOT DEPLOY IN CASE OF AN ACCIDENT. SUZUKI MOTORS USA ACKNOWLEDGED THE PROBLEM AND MADE AVAILABLE A NEW "ADJUSTER SET FRONT RIGHT" FOR REPLACEMENT. SUZUKI MOTORS WILL NOT REPLACE THE BAD COMPONENT, IT IS REQUIRING CUSTOMERS TO PAY THE 1HR LABOR + $1500 PART COST FOR VEHICLES THAT ARE PAST THE FACTORY WARRANTY (36 MONTHS, 100K MILES). THE COST TO CORRECT THE SAFETY PROBLEM SHOULD BE PAID SUZUKI MOTORS USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445203January 25, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2004 SUZUKI GRAND VITARA XL-7. THE CONTACT STATED THAT THE AIR BAG LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FRONT PASSENGER SEAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 45,000. UPDATED 02/15/12*BF UPDATED 02/29/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402115May 19, 2011
AIR BAGS:FRONTAL, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I PURCHASED A NEW 2004 SUZUKI XL MY AIR BAG LIGHT HAVE BEEN FOR 3 YR AND KNOW ONE CAN TELL ME WHY , MY CLOCK FLASHING AND DON'T KEEP TIME. I HAVE PURCHASED A NEW BATTERY. WHEN CRACKING UP ENGINE IT SOUND LIKE IT IS GOING TO EXPLORE AND SOMETHING IT WILL START TO SMOKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353728September 3, 2010
ELECTRICAL SYSTEM
I HAD BOUGHT A USED SUZUKI AUTO FROM ENTERPRISE RENTAL CARS. IN MID-JUNE 2005 I WAS RETURNING TO PHILA. ON I-95 AFTER TAKING MY DAUGHTER TO CAMP IN MASSACHUSETTS. JUST OUTSIDE DARIEN, CONN. ALL THE POWER ON THE CAR JUST SHUT DOWN COMPLETELY. AN 18-WHEELER WAS BARRELING DOWN ON ME IN THE CENTER LANE BUT FORTUNATELY FOR ME THE LANE TO MY RIGHT WAS EMPTY AND THE SHOULDER WAS WIDE ENOUGH FOR ME TO PULL OVER. AFTER SPENDING THE NIGHT IN DARIEN AND HAVING A REPAIR SHOP TOW THE CAR, THE MECHANIC SAID THERE HAD BEEN A BLOWN FUSE. HE REPLACED THE FUSE AND GAVE ME A SPARE AND INSTRUCTIONS ON HOW TO REPLACE IT IF I NEEDED TO ON MY WAY HOME. AFTER I GOT BACK TO PHILA., I TOOK THE CAR TO MY NEAREST SUZUKI DEALER. THE MECHANIC FOUND THE PROBLEM WHICH HE SAID WAS THE SUBJECT OF A RECALL THE PREVIOUS YEAR AND THAT ENTERPRISE HAD NEVER TAKEN THE VEHICLE IN TO FIX THE PROBLEM. THE PROBLEM, BY THE WAY, WAS THAT A WIRES RUBBER COATING HAD BEEN ABRADED DUE TO RUBBING AGAINST THE CHASSIS OF THE CAR. ONCE THE WIRE WAS EXPOSED, ITS TOUCHING THE METAL FRAME CAUSED THE ELECTRICAL SYSTEM (INCLUDING THE ACCELERATOR) TO SHUT DOWN COMPLETELY. I DON'T FAULT SUZUKI BUT RATHER ENTERPRISE CAR RENTALS FOR NOT ALLOWING THE CAR TO BE SERVICED BY SUZUKI WHEN THEY WERE GIVEN THE RECALL NOTICE AND THEN SELLING IT TO ME WITHOUT TELLING ME ANYTHING ABOUT THE RECALL OR WHAT THEY DID ABOUT THE RECALL.. AFTER I GOT BACK TO PHILA., I TOOK THE CAR TO MY NEAREST SUZUKI DEALER. THE MECHANIC FOUND THE PROBLEM WHICH HE SAID WAS THE SUBJECT OF A RECALL THE PREVIOUS YEAR AND THAT ENTERPRISE HAD NEVER TAKEN THE VEHICLE IN TO FIX THE PROBLEM. THE PROBLEM, BY THE WAY, WAS THAT A WIRES RUBBER COATING HAD BEEN ABRADED DUE TO RUBBING AGAINST THE CHASSIS OF THE CAR. ONCE THE WIRE WAS EXPOSED, ITS TOUCHING THE METAL FRAME CAUSED THE ELECTRICAL SYSTEM (INCLUDING THE ACCELERATOR) TO SHUT DOWN COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274879June 24, 2009
TIRES, TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2002 SUZUKI GRAND VITARA XL-7. THE VEHICLE HAS BRIDGESTONE DUELER H/T 687 (NA) TIRES, SIZE P235/60R17. THE CONTACT PURCHASED THE SET OF TIRES TWO YEARS AGO. CURRENTLY, THE TWO FRONT TIRES ARE DETERIORATING FROM THE INSIDE. THE REMAINING TREAD DEPTH WAS 1/8 AND 1/16. THE TIRE FAILURE MILEAGE WAS 25,000 AND THE VEHICLE CURRENT AND FAILURE MILEAGES WERE 77,130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274101June 17, 2009
STRUCTURE:BODY
GAS DOOR HINGES RUST AND BREAK CAUSING THE DOOR TO FALL OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Suzuki Grand Vitara XL-7