Subaru Impreza Complaints

2,698 consumer complaints on file.

#10949831February 6, 2017
SUSPENSION
DEALER CLAIMS TO HAVE PROPERLY PERFORMED A RECALL REPAIR, BUT THE PROBLEM PERSISTS I OWN A 2004 SUBARU IMPREZA. THERE IS A RECALL ON THE FRONT SUSPENSION FOR A SEVERE CORROSION ISSUE. I BROUGHT MY CAR IN TO HADDAD SUBARU FOR THE RECALL SERVICE IN 2011 I WAS RECENTLY INFORMED BY MY MECHANIC (NOT DEALER MECHANIC) THAT THE SUSPENSION IS DANGEROUSLY CORRODED AND IT "DOES NOT LOOK LIKE THE RECALL WAS PERFORMED ON THIS CAR." I HAD THIS OPINION CONFIRMED A SECOND MECHANIC. I RAISED THIS ISSUE WITH HADDAD SUBARU. THEY CONFIRM THE SUSPENSION IS DANGEROUSLY CORRODED, BUT WILL NOT REPLACE IT WITHOUT AUTHORIZATION FROM SUBARU I RAISED THIS ISSUE WITH SUBARU AMERICA AND THEY STATE THE RECALL WAS PERFORMED PREVIOUSLY BY HADAD SUBARU AND THEY HAVE NO FURTHER RESPONSIBILITY TO ADDRESS THE ISSUE. I AM DUBIOUS THE RECALL REPAIR WAS CORRECTLY PERFORMED BY HADAD SUBARU IN 2011 AND THAT IS WHY THERE IS A PROBLEM NOW. IT IS A SAFETY ISSUE, SO I HAVE FIXED IT MYSELF FOR NEARLY $1,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949640February 5, 2017
ELECTRICAL SYSTEM, STEERING
I TURNED MY CAR ON ONE AFTERNOON AND FOUND THE POWER STEERING WARNING LIGHT STAYED LIT ON THE DASHBOARD WHILE CAR WAS STATIONARY. WHEN I TRIED TO DRIVE, I DISCOVERED THE POWER STEERING WAS COMPLETELY GONE (I.E., VERY HARD TO TURN STEERING WHEEL). HAD CAR TOWED TO DEALER, SINCE ONLY 1 YEAR OLD. DEALER INITIALLY DIAGNOSED THE PROBLEM AS A BAD POWER STEERING CONTROL MODULE. THREE DAYS LATER, AFTER THE PART ARRIVED, THEY INSTALLED IT AND FOUND MORE ERROR CODES INDICATING A POWER SUPPLY ERROR. MORE NEW PARTS WERE ORDERED THAT TOOK ANOTHER THREE DAYS TO ARRIVE. UPON REMOVAL OF POWER STEERING RACK, TECHNICIAN FOUND RODENT DAMAGE ON WIRING TO MODULE ON RACK AND PINION UNIT. MY ONLINE RESEARCH SUGGESTS RODENTS ARE ATTRACTED TO SOY WIRE INSULATION THAT IS USED IN NEWER SUBARU VEHICLES LIKE MINE. I AM CONCERNED OTHER ELECTRICAL SYSTEMS CAN SHORT OUT IN THE CAR AT ANY TIME, SINCE I CANNOT AVOID SQUIRRELS AS MY CAR IS PARKED IN AN OPEN PARKING LOT AT HOME. MY PRIOR CAR (A 1999 SATURN SL2) WAS DRIVEN AT THE SAME INTERVALS AND PARKED AT THE SAME LOCATION FOR 5.5 YEARS WITHOUT A SIMILAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949214February 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948493January 30, 2017
STRUCTURE, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. WHEN THE CONTACT STARTED THE VEHICLE, THERE WAS A BURNING OIL ODOR. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE REAR OF THE VEHICLE BEGAN TO EMIT A LOUD VIBRATING NOISE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE EXHAUST FROM THE CONVECTOR REAR MUFFLER, GASKET BOLT, AND DRY BELT NEEDED TO BE REPLACED. IN ADDITION, THE FRONT SUBFRAME WAS ROTTED AND THE HEAD GASKETS WERE FRACTURED, WHICH CAUSED AN OIL LEAK. ALL THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946333January 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V359000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945892January 18, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE PARKED WITH THE ENGINE OFF, THE VEHICLE SUDDENLY CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FLAMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THE FIRE WAS CAUSED BY A FAULTY RELAY/FUSE BOX. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10945798January 17, 2017
ELECTRICAL SYSTEM, SEATS
WITHIN 10 MINUTES OF STARTING THE VEHICLE ACTIVATING THE SEAT HEATER ASSOCIATED TO THE DRIVER SEAT A BURNING SMELL BEGAN TO BECOME APPARENT IN THE PASSENGER CABIN. EVENTUALLY THE SMELL DEVELOPED INTO PAIN IN THE LEGS AND THERE WAS A HOLE BURNED INTO THE DRIVER SEAT. THE SEAT HEATER WAS STILL OPERATING AT FULL CAPACITY AND SUPPLYING ENERGY TO THE SYSTEM AS IT WAS IGNITING THE DRIVER SEAT. THIS EVENT OCCURED ON 140TH IN RENTON, WASHINGTON. THE VEHICLE WAS ON THE ROADWAY TRAVELING WITH TRAFFIC WHEN IT OCCURED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10945873January 17, 2017
AIR BAGS
AIRBAG FAIL, DRIVERS SIDE AND PASSENGER SIDE. IN NOVEMBER OF 2016 THE ICON INDICATING "PASSENGER AIRBAG FAIL" STARTING COMING ON EVERY TIME I PICKED UP MY SON FROM SCHOOL ON A RAINY DAY OR AFTER SPORTS PRACTICE. HE WAS NOT WET, JUST DAMP OR HOT. THE ICON COMING ON WAS TOTALLY PREDICTABLE AT FIRST, ONLY UNDER DAMP CONDITIONS, THEN UNPREDICTABLE. IN SPEAKING TO THE SERVICE PERSON WHERE I BOUGHT THE CAR NEW, I WAS TOLD THAT THE LIT ICON WAS NORMAL, THEN TOLD THAT MY SON DIDN'T WEIGH ENOUGH (HE WRESTLES AT 156 LBS). I BROUGHT THE CAR TO THE DEALERSHIP WITHOUT AN APPOINTMENT AND WAS ABLE TO DEMONSTRATE THE PROBLEM. THE PASSENGER SEAT AIRBAG SENSOR WAS EVENTUALLY REPLACED UNDER WARRANTY. THE PROBLEM IS NOW REPEATING ITSELF WITH THE DRIVERS SIDE AIRBAG FAIL ICON. THE DEALERSHIP WAS UNABLE TO FIND A PROBLEM CODE WHEN DIAGNOSED.I WAS TOLD THE TECHNICIAN CALLED SUBARU TECH-SUPPORT AND THAT HE WAS TOLD THAT THE PROBLEM IS "NORMAL". I AM NOW TOLD THAT THE SENSOR CAN FAIL WHEN THE DRIVER'S SEAT IS DAMP, BUT WILL WORK WHEN IT DRIES OUT, THERE IS NO REPAIR POSSIBLE. IF THIS IS TRUE, I CANNOT SAFELY DRIVE MY CAR IN INCLEMENT WEATHER OR HOT WEATHER. I BOUGHT THIS CAR SPECIFICALLY FOR DRIVING IN LESS THAN IDEAL WEATHER. THE PROBLEM WITH THE PASSENGER SIDE AIRBAG SENSOR WAS ADDRESSED BY THE NHTSA IN APRIL 4015 UNDER ACTION NUMBER PE15012, AND RECALL CAMPAIGN # 15V419000, BUT I CAN TESTIFY THAT THE PROBLEM STILL EXITS. IT TOOK THREE DAYS FOR THE DRIVERS SIDE AIRBAG SENSOR, OR ICON, TO STOP SHOWING FAILED, IT STOPPED RAINING A DAY BEFORE. IT IS A HIGHLY UNSAFE SITUATION IF IT IS TRULY UNREPAIRABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944284January 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2006 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V359000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944126January 10, 2017
AIR BAGS
TAKATA RECALL: I FIRST PURCHASED THIS VEHICLE AND IT HAD AN AIRBAG LIGHT ON, BUT WITHOUT ANY HISTORY OF AN ACCIDENT. THE WEIGHT SENSOR ON THE DASHBOARD WHICH NOTIFIES YOU OF SOMEONE SITTING IN THE PASSENGER SEAT CHANGES FROM ON TO OFF JUST FINE. HOWEVER, THE AIRBAG LIGHT HAS REMAINED ON FOR THE LENGTH OF MY OWNERSHIP. I WANT TO KNOW IF THIS IS A DEFECTIVE TAKATA AIRBAG AND MY SPECIFIC MAKE AND MODEL WAS NOT INCLUDED IN THE RECALL LIST OF VEHICLES, BUT IN TRUTH THAT IS THE MAIN ISSUE. I HAS HAD THE VEHICLE INSPECTED AN THERE DOES NOT SEEM TO BE ANY OTHER CONTRIBUTING FACTOR INCLUDING A FUSE SHORTAGE OR FAULTY DOME LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940145January 6, 2017
ENGINE
DUE TO THE SECONDARY AIR PUMP CONSTANTLY RUNNING IT HAS OVER PRESSURIZED MT CYLINDER HEAD AND HAS CAUSED COOLANT PROBLEMS. POSSIBLY HAS BLOWN THE HEAD GASKET BY CREATING EXCESSIVE BACK PRESSURE IN THE CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939980January 5, 2017
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2015 SUBARU IMPREZA. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT HOOD FLEW UP WITHOUT WARNING. THE HOOD WAS PUSHED BACK DOWN AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE HOOD MIGHT NOT BE CLOSED PROPERLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939705January 4, 2017
AIR BAGS
WHILE DRIVING WITH OCCUPANT (ADULT WOMAN) IN PASSENGER SEAT THE SEAT BELT SYSTEM WARNING LIGHT ILLUMINATED AND THE DISPLAY OF PASS AIRBAG STATUS WENT TO OFF. PREVIOUS RECALL (SERVICE CAMPAIGN: WQT55|NHTSA CAMPAIGN: 15V419000) WAS COMPLETED IN OCT 2015, AND THINK THIS IS SIMILAR ISSUE. WAS NOT USING ANY ELECTRONICS/CONNECTIONS, BUT OCCUPANTS WERE DAMP FROM SNOW SKIING. TRIED TO STOP CAR, REMOVE KEY, AND RESTART BUT ISSUE REMAINED FOR REST OF TRIP (~ 2 HOURS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939059January 2, 2017
AIR BAGS
WHEN THE PASSENGER SEAT IS DAMP, THE PASSENGER OCCUPANCY SENSOR STOPS WORKING AND DEACTIVATES THE PASSENGER AIRBAG WHEN AN ADULT IS OCCUPYING THE FRONT PASSENGER SEAT. WHEN THIS HAPPENS, THE FRONT PASSENGER'S FRONTAL AIRBAG INDICATOR (LOCATED IN THE CENTER DISPLAY) TURNS "OFF" (EVEN IF AN ADULT IS SITTING IN THE SEAT). THE RED SRS AIRBAG SYSTEM WARNING (LIGHT LOCATED IN THE INSTRUMENT CLUSTER) TURNS ON WHEN THIS ISSUE OCCURS. EVENTUALLY THE LIGHT SHUTS OFF BY ITSELF. THIS ISSUE HAPPENS REGARDLESS WHETHER THE VEHICLE IS STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938704December 30, 2016
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
2002 SUBARU WITH ROTTED SUB FRAME WITH ONLY 129,000 MILES. UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937780December 28, 2016
FUEL/PROPULSION SYSTEM
ON COLD MORNINGS DURING WARM UP SITTING STILL OR MOVING THERE IS A STRONG FUEL SMELL EMANATING FROM THE HEATER VENTS AS WELL AS A STRONG FUEL SMELL FROM THE ENGINE COMPARTMENT. THE RAW FUEL SMELL MAKES THE VEHICLE UNUSABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936708December 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SUBARU IMPREZA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936239December 19, 2016
AIR BAGS
"TAKATA RECALL" WE HAVE BEEN CONTACTING OUR TRUSTED SUBARU DEALER (CARLSEN SUBARU, 480 VETERANS BLVD REDWOOD CITY,CA 94063) FREQUENTLY SINCE JULY WHEN WE HAVE RECEIVED THE ATTACHED RECALL NOTICE. DURING OUR RECENT VISIT ABOUT THIS RECALL TO THE DEALERSHIP WE WERE TOLD THAT PARTS ARE STILL NOT AVAILABLE, AND THAT SINCE CALIFORNIA HAS A DRY CLIMATE IT IS NOT LIKELY THAT WE HAVE RUSTED COMPONENTS. THAT IS AN INCORRECT AND DANGEROUS ASSUMPTION! WE LIVE IN HALF MOON BAY, ON THE COAST, QUARTER MILE FROM THE OCEAN - WHERE BREEZE, MOISTURE AND SALT RESULT IN ACCELERATED RUSTING (BOTH INDOORS AND OUTDOORS). THE CAR IS 10 YEARS OLD, IT HAS BEEN 6 MONTHS SINCE THE RECALL. I REQUEST THAT YOU ADDRESS THIS DANGEROUS SITUATION IMMEDIATELY. REGARDS, [XXX] CC: WWW.SUBARU.COM (VIA CONTACT US) SUBARU OF AMERICA (VIA USPS) WWW.SAFERCAR.GOV (VIA FILE A VEHICLE SAFETY COMPLAINT) CARLSEN SUBARU (VIA CONTACT US AND USPS) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936034December 18, 2016
AIR BAGS
"TAKATA RECALL" I RECEIVED THIS MAILING IN JUNE 2016 AND HAVE NOT HEARD ANYMORE ABOUT THIS RECALL.WEST HERR SUBARU IN ORCHARD PARK NY SAID THEY HAVE ORDERED THE PARTS FOR MY CAR MONTHS AGO. I HAVE NOT HEARD BACK FROM WEST HERR SUBARU OR SUBARU THEMSELFES. I AM NOT SUPPOST TO HAVE ANYBODY IN THE FRONT SEAT BUT THIS HAS BECOME A PROBLEM SINCE I HAVE 5 PEOPLE TO TRANSFER SOMETIMES. DO I HAVE ANY OTHER OPTIONS TO ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935619December 16, 2016
AIR BAGS
TAKATA RECALL - I AM VERY DISAPPOINTED WITH HOW SUBARU IS HANDLING MY RECALL REPAIR. I MADE AN APPOINTMENT WITH BAY RIDGE SUBARU IN BROOKLYN NY ON 11/21/16 TO HAVE THE WORK DONE TO REPLACE MY AIRBAG ON 12/19/16, THEY TOOK MY VEHICLE MAKE, MODEL AND VIN AND ASSURED ME THEY HAD THE PART IN STOCK AND WERE HOLDING IT FOR THIS APT. I EVEN RECEIVED AN EMAIL CONFIRMING THIS INFORMATION. I RECEIVED A CALL ON 12/16 SAYING THEY DIDN'T HAVE THE PART AND THAT MY APPOINTMENT HAD NO VEHICLE INFORMATION IN IT. THE SERVICE MANAGER I SPOKE WITH TOLD ME THAT I SHOULD TAKE THE CAR TO WHERE I PURCHASED IT FOR RECALL REPAIRS. I'M HIGHLY DISAPPOINTED. NOT ONLY HAVE LOST OUT ON THE FULL USE OF MY VEHICLE SINCE THE RECALL WAS ANNOUNCED 6 MONTHS AGO, THIS EPISODE HAS REDUCED MY CONFIDENCE IN SUBARU'S COMMITMENT TO CORRECTING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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