Subaru Impreza Complaints

2,698 consumer complaints on file.

#11013796August 8, 2017
AIR BAGS
MY 16 YEAR OLD DAUGHTER WAS DRIVING TRAVELING AT APPROXIMATELY 40MPH ON A CIITY STREET WHEN A DEER JUMPED IN FRONT OF HER. SHE SWERVED TO MISS THE DEER, LEAVING THE ROAD AND ENTERING A HEAVELY WOODED LOT. SHE CAME TO A STOP APPROXIMATELY SIX FEET OFF THE ROAD STOPPED BY A TREE DEAD CENTER IN THE FRONT BUMPER. EVEN THOUGH SHE WAS TRAVELING APPROXIMATELY 40 MPH, NEVER LOCKED UP THE BRAKES, AND HER REAR PUMPER WAS ONLY SIX FEET OFF THE ROAD, THE AIR BAGS NEVER DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11013379August 7, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED AND THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A NECK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON SUBARU MAZDA (LOCATED AT 1555 E RAND RD, ARLINGTON HEIGHTS, IL 60004 (847) 255-5700), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11012415August 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 60 MPH, THE VEHICLE IN FRONT REAR-ENDED THE VEHICLE AHEAD OF IT AND CAUSED THE CONTACT'S VEHICLE TO REAR END THE VEHICLE. THE CONTACT STATED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE CONTACT STATED THAT HE DID NOT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V359000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11012263August 2, 2017
ENGINE
I EXPERIENCED SUDDEN EXTREME ACCELERATION JUST AFTER I PULLED INTO MY DRIVEWAY. THE CAR SUDDENLY--VERY RAPIDLY--ACCELERATED AND CRASHED THROUGH WOODEN GARAGE DOOR AND INTO THE POURED CONCRETE WALL AT BACK OF GARAGE, CRACKING THE WALL AND OF COURSE TOTALING THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11012269August 2, 2017
ENGINE
HAD JUST PULLED INTO DRIVEWAY AND WAS PUTTING CAR INTO PARK WHEN IT SUDDENLY ACCELERATED--REVVED--AND CRASHED THROUGH THE WOODEN GARAGE DOOR AND INTO THE POURED CONCRETE WALL AT END OF GARAGE, CRACKING IT AND MOVING WALL BEHIND IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11012355August 2, 2017
AIR BAGS, ELECTRICAL SYSTEM
PASSENGER AIRBAG OCCUPANT DETECTION SYSTEM (ODS) TURNS AIRBAG OFF WITH ADULT IN THE FRONT PASSENGER SEAT. ADULT PASSENGER HAD SEAT UPRIGHT, EVERYTHING DRY. NO DEVICES PLUGGED IN. WE HAD BEEN DRIVING FOR 5 HOURS WHEN LIGHT CAME ON SAYING PASSENGER AIRBAG OFF. STOPPED FOR GAS, TURNED CAR OFF AND BACK TO NORMAL FOR ONLY 5 MINUTES. NOW LIGHT IS ON AS IF NO PASSENGER IN SEAT WHEN IN FACT THERE IS AN ADULT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011974August 1, 2017
ENGINE
OIL DRIPS FROM GASKET ON TOO HOT PART OF ENGINE CAUSING A SERIOUS FIRE HAZARD THIS HAS NOT HAPPENED TO OUR VEHICLE YET BUT WE WERE INFORMED BY OUR MECHANIC THAT THERE'S A POSSIBILITY THAT THIS COULD BE A PROBLEM IF NOT REPAIRED HAVE ANY INCIDENTS OF THIS NATURE ON SUBARUS BEEN RECORDED TO THIS DAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011524July 30, 2017
ENGINE
OIL LEAK (SMALL DRIP) FROM THE FRONT TIMING BELT COVER, ON THE DRIVER SIDE (SIDE OF THE WATER PUMP). THE LEAK IS NOT OBVIOUS: DUE TO THE LOCATION, UNDER THE COVER, IT IS NOT VISIBLE FROM CASUAL INSPECTION. THE SMALL DRIP IS CAUGHT BY THE ENGINE UNDERCOVER AND DOES NOT LEAVE A MARK ON THE FLOOR. IT TAKES TIME TO NOTICE IT. THE COVER STARTED TO LEAK ABOUT A YEAR AGO (2016), IF NOT EARLIER--SUBARU FAILED TO IDENTIFY THE LEAK DURING SCHEDULED MAINTENANCE UNTIL LAST MONTH -- WHICH IS QUITE SURPRISING. THE FRONT COVER IS SUPPOSED TO BE SEALED (NO GASKET). THE SEAL IS SUPPOSED TO LAST FOR THE DESIGN LIFE OF THE ENGINE. BASED ON GOOGLE SEARCH, THIS SEAL ISSUE IS A WELL DOCUMENTED DEFECT OF THE FACTORY SEAL AT THE LOCATION OF THE SCREWS. IN SOME CASES, THE LEAK WAS FIXED BY REMOVING THE SCREWS, ADDING SEALANT AND PUTTING BACK THE SCREWS (MY COVER ALSO SEEMS TO LEAK AT THE SCREW LOCATION TOO). THIS FIX SUGGEST A MANUFACTURING DEFECT DURING INSTALLATION OF THE COVER: FAILURE TO ADD SEALANT TO THE SCREWS OR FAILURE TO ADD SUFFICIENT AMOUNT OF SEALANT AT THE SCREW LOCATION. SUBARU NOW RECOMMENDS A FRONT COVER RESEAL ($650). THIS KNOWN ISSUE SHOULD HAVE BEEN DEALT WITH DURING THE ENGINE WARRANTY PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011339July 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. WHILE DRIVING AT A LOW RATE OF SPEED TO MAKE A LEFT TURN, ANOTHER VEHICLE WAS TURNING RIGHT AND THE CONTACT BUMPED INTO THE REAR OF THE VEHICLE. THE DRIVER'S SIDE AIR BAG DEPLOYED IN THE STEERING WHEEL AND BELOW THE KNEES. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, KNEES, NECK, AND FACE. MEDICAL TREATMENT WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHO REPAIRED THE COSMETIC DAMAGES. THE MANUFACTURER WAS NOTIFIED AND DID NOT PROVIDE A DEALER AS A REFERRAL TO DIAGNOSE THE AIR BAG FORCE ISSUE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NO SOLUTION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11010706July 26, 2017
ENGINE
VECHILE BURNING OIL AT A RATE OF A QUART EVERY 1500 MILES,SUBARU STATED THAT THIS IS NORMAL, MECHANICS TOLD ME THIS IS NOT NORMAL..I HAVE HAD OLD CLUNKERS WITH HIGH MILLAGE THAT DID NOT BURN THIS MUCH OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006592July 20, 2017
STRUCTURE:BODY, POWER TRAIN
HELLO, IT HAS COME TIME WHERE MY LOYAL SUBARU HAS HAD IT'S FIREWALL SPOT WELDS SNAP OFF AND MY FIREWALL MOVES ABOUT 3 INCHES EVERYTIME I ENGAGED THE CLUTCH OR BRAKES. I REACHED OUT TO SUBARU OF AMERICA WHERE THEY HAD ME GET AN ESTIMATE OF 1750 DOLLARS. WHEN I SENT THEM THE INVOICE THE BEST THEY WOULD COVER IS 750 DOLLARS OF IT. THIS ISSUE IS A SEVERE SAFETY CONCERN ON BEHALF OF MY LIFE AND THE COMPANY ACTED IN BAD FAITH TOWARDS IT'S CUSTOMER. THE CAR HAD NEVER BEEN BEAT ON OR ABUSED AND FROM JUST SIMPLY DRIVING THE CAR ON A NORMAL BASIS CREATED THIS ISSUE. AT THE TIME THIS HAPPENED I WASN'T AWARE OF THE WHAT WAS AT STAKE. I RESEARCHED THE NUMEROUS PEOPLE FILING CLASS ACTION LAWSUITS SINCE MORE THAN A THIRD OF THE PRODUCTION THIRD GEN WRXS WERE PROBED TO THIS FAULTY FIREWALL WELDS. SUBARU HAS BEEN WELL AWARE OF THIS AND KNEW THAT THIS COULD HAPPEN OR WHEN I EMAILED THEY WOULD HAVE ARGUED AGAINST IT BUT JUST INSTANTLY OFFERED A PORTION OF IT. IN THE BEST INTEREST OF MY SAFETY I FEEL IT'S NECESSARY FOR SUBARU TO PAY THE ENTIRE PORTION OF THE BILL TO ENSURE MY LIFE WILL BE SAFE IN THEIR CAR. IF THERE'S ANYTHING THAT YOU COULD DO TO HELP ME THAT WOULD BE MUCH APPRECIATED. THANKS FOR YOUR TIME, JEREMY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006477July 19, 2017
ENGINE
I HAVE A PRETTY BAD OIL LEAK. MECHANIC SAID IT'S A FAILED HEAD GASKET. HE DID TELL ME THAT MY CAR IS TOO NEW WITH A LOWER THAN AVERAGE MILEAGE FOR IT TO HAVE FAILED THE WAY IT DID. HE ACTUALLY TOLD ME TO COMPLAIN TO YOU GUYS AND ALSO FIGHT WITH THE DEALERSHIP AND SUBARU OF NORTH AMERICA BECAUSE I SHOULD NOT BE HAVING THIS PROBLEM. HE SAID IT'S ALL ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006160July 18, 2017
AIR BAGS
WHEN A PASSENGER IS IN THE SEAT, WHEN DRIVING OR PARKED, THE AIRBAG SIGN ILLUMINATES OFF. OCCASIONALLY THE AIRBAG INDICATOR WILL ILLUMINATE ON THE DASHBOARD. AT TIMES THE SENSOR WILL SENSE THE SMALLEST THINGS, SUCH AS A SMALL BOX OF TISSUES, AND THE AIRBAG WILL TURN ON WITHOUT A PASSENGER. THIS IS AN ONGOING PROBLEM FOR THE LAST 3-4 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005535July 16, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EYESIGHT DISABLES IT'S SELF, RADIO VOLUME STOPPED WORKING, REARVIEW CAMERA DISABLES IT'S SELF, CAR LOCKED ITS SELF WITH ENGINE RUNNING FOR 1 HOUR WITH BOTH KEYS IN MY POCKET WHILE STANDING OUTSIDE WAITING FOR A TOW TRUCK. I PURCHASED THE 2017 SUBARU IMPREZA SPORT ON MEMORIAL DAY 2017. SINCE MY PURCHASE THE VEHICLE HAS BEEN RETURNED TO THE DEALER THREE TIMES TO FIX THESE ISSUES. THE LAST ISSUE REGARDING THE SELF LOCKING HAPPENED ON 07/13/17. SUBARU SERVICE DEPARTMENT HAS ADDRESSED THE PREVIOUS CONCERNS BY STATING AND UPGRADING SOFTWARE UPDATES TO MY VEHICLE BUT IT SEEMS LIKE EVERYTIME THE SOFTWARE GETS UPDATED A ANOTHER ISSUE COMES UP. MY VEHICLE HAS A OPEN CASE WITH SUBARU TECH AND IS NOW UNDER REVIEW FOR BUY BACK/REPLACEMENT. THIS IS MY F FIRST AND LAST SUBARU PURCHASE. THE CONSUMER SHOULD NOT BE SUBARU'S GUINEA PIGS FOR THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004888July 12, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE RECALL NOTICE AND SUBARU STILL HAS NOT PRODUCED A FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003986July 10, 2017
AIR BAGS
WE HAVE BEEN HAVING A PROBLEM WITH OUR PASSENGER AIR BAG IS OFF AND THE AIR BAG WARNING LIGHT COMING ON THE INSTRUMENT PANEL WHEN SOMEONE IS SETTING IS THE PASSENGER SEAT. WE HAVE TWO VIDEO ONE JUST AFTER THE WARNING LIGHTS CAME ON AND THE SECOND AFTER WE STOP, SHUT THE ENGINE OFF AND RESTARTED TAKEN TODAY JULY 9 2017 AT 4:56PM. THIS HAS BEEN HAPPENING SINCE THE CAR WAS PURCHASE IN JULY 2014. WE HAVE TAKEN THE VEHICLE INTO ULTIMATE SUBARU OF FREDERICKSBURG, VA AND TO CREWS SUBARU NORTH CHARLESTON SC ABOUT THIS PROBLEM ON JULY 6 2017. I WAS INFORMED THERE WAS NOTHING THEY COULD DO SINCE THE LIGHT DOESN'T STAY ON. THEY ALSO COULDN'T TELL ME IF THE CAR WAS SAFE TO DRIVE WITH SOMEONE RIDING IN THE PASSENGER SEAT WITH THE WARNING LIGHTS ON. THE TECHS AT CREW SUBARU NORTH CHARLESTON SC TOLD ME TO MAKE A VIDEO AND TO SEND IT TO SUBARU CORPORATE, NHTSA AND IIHS. MY RESEARCH ONLINE SHOWS THAT SUBARU HAD A RECALL ON THEIR 2012 IMPREZA RECALL #WQT-55, . THE FIX WAS TO REPLACE THE SEAT SENOR. SINCE WE HAVE CONTACTED TWO DEALERS ABOUT THIS ISSUE AND NOTHING HAS BEEN DONE. WE HAVE REPORTED THIS TO INSURANCE INSTITUTE FOR HIGHWAY SAFETY (IIHS) ON APRIL 20, 2017. TODAY I CONTACTED SUBARU CORPORATE CASE # 1-24758084454 I SPOKE WITH KIYA AT CUSTOMER SERVICE THIS MORNING JULY 10, 2017 SHE IS THE ONE PERSON WHOM STATED THAT IF THE WARNING LIGHTS ARE ON THEN THE AIR BAGS WOULD NOT WORK. I HAVE VIDEO SHOW THIS BUT CAN NOT UPLOAD IT TO THIS SITE. I CAN EMAIL IT TO THE RIGHT PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001716June 27, 2017
STRUCTURE
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A YEARLY INSPECTION, THE TECHNICIAN NOTICED THAT THE FRONT SUBFRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001464June 26, 2017
AIR BAGS
PASSENGER AIRBAG DEACTIVATES WHILE A PASSENGER IS IN THE SEAT. IT HAPPENS INTERMITTENTLY. THERE ARE NO ELECTRONICS PLUGGED INTO MY CAR. THE PASSENGER AIRBAG INDICATOR LIGHT ABOVE MY RADIO STATES THAT IT IS OFF WHEN SOMEONE IS SITTING IN THE SEAT. MY SRS AIRBAG LIGHT IS ALSO ON. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN 2014. MY CAR IS STILL UNDER WARRANTY AND THERE DOES NOT SEEM TO BE A RESOLUTION IN SIGHT/ MY CAR IS IN THE SHOP RIGHT NOW AND THEY ARE TELLING ME MY CAR IS WORKING AS DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000912June 23, 2017
STRUCTURE:BODY
AT OIL CHANGE, I WAS CALLED TO LOOK AT HOLE RUSTED INTO FRONT SUBFRAME--SHOCKING AND FRIGHTENING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000539June 21, 2017
SUSPENSION
I WAS DRIVING ON THE HIGHWAY WHEN I LOST CONTROL OF MY CAR. I WAS ABLE TO SAFELY PULL OFF TO THE SIDE, AND HAVE THE CAR TOWED HOME. THE CONTROL ARM ON THE PASSENGER SIDE WAS RUSTED AND SNAPPED SNAPPED WHILE MY CAR WAS TRAVELING STRAIGHT. MY CAR IS AFFECTED BY THE WVX34 FRONT LOWER CONTROL ARM (TRANSVERSE LINK) CORROSION RECALL, WHICH WAS PERFORMED BEFORE I PURCHASED THE CAR. THE CONTROL ARMS HAD ANTI-RUST SPRAY APPLIED AT THAT TIME, AND WERE NOT REPLACED. THE SPRAY WAS NOT EFFECTIVE IN PREVENTING FURTHER DAMAGE. FORTUNATELY I WAS UNHARMED BECAUSE THE HIGHWAY WAS NOT VERY BUSY AND TRAFFIC WAS MINIMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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