Subaru Impreza Complaints

2,698 consumer complaints on file.

#11097256May 22, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN STARTING THE VEHICLE, IT IDLED STRANGELY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (OCEAN SUBARU OF FULLERTON, 1100 EUCLID ST, FULLERTON, CA 92832), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM, GASOLINE) AND THE FAILURE STARTED AFTER THE RECALL WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096932May 20, 2018
AIR BAGS
THE PASSENGER SIZE OCCUPANCY SENSOR IS FAULTY, WHEN YOU HAVE A CELLPHONE IN YOUR HAND OR TOUCH THE METAL DOOR IT TURNS THE AIRBAG OFF AND THEN DOES NOT TURN IT BACK ON UNTIL A KEY CYCLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093927May 15, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. WHILE REVERSING OUT OF THE DRIVEWAY, THE FRONT LOWER CONTROL ARM FACTURED AND SEPERATED. BOTH FRONT WHEELS TURNED OUTWARD AND THE FRONT SUSPENSION FAILED, WHICH LOWERED THE FRONT END OF THE VEHICLE TO THE GROUND. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION) AND NHTSA ACTION NUMBER: PE11011 (SUSPENSION). THE VEHICLE WAS TOWED TO THE DEALER (AUTOBARN SUBARU OF COUNTRYSIDE, 6191 JOLIET RD, COUNTRYSIDE, IL 60525, (708) 497-3999) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO OPEN RECALLS TO PROVIDE A REMEDY. NO FURTHER ASSISTANCE WAS PROVIDED OTHER THAN SUGGESTING THAT THE DEALER REPLACE THE PARTS. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092436May 8, 2018
STRUCTURE:BODY, SERVICE BRAKES, POWER TRAIN
CHASSIS FATIGUE AND CRACKING RESULTING IN DAMAGE/POTENTIAL COMPROMISE OF DRIVER CONTROLS. CLUTCH PEDAL ASSEMBLY BROKE AND WILL NO LONGER DISSENGAGE THE CLUTCH(DRIVETRAIN SYSTEM). THIS HAPPENED WHILE DRIVING ON A LOCAL HIGHWAY AT A SPEED OF APPROXIMATELY 45MPH. I WAS FORCED TO DRIVE THE VEHICLE OFF OF THE ROAD TO AVOID A POTENTIAL COLLISION WITH ANOTHER VEHICLE. THE WHOLE ASSEMBLY IS COMPRISED OF BOTH THE CLUTCH AND THE BRAKE PEDALS. DUE TO THE ASSEMBLY FAILURE THE BRAKE PEDAL HAS SIGNIFICANT PLAY IN IT AS WELL AND DOESNT FUNCTION PROPERLY. UPON INSPECTION I FOUND THAT STRUCTURAL WELDS ON THE FIREWALL, WHERE THE ASSEMBLY IS MOUNTED, HAVE FAILED. I CALLED SUBARUOFAMERICA ABOUT THE ISSUE ON 08 MAY 2018. I REFERENCED TWO DIFFERENT TSB'S REGARDING THIS ISSUE ON MY YEAR RANGE OF VEHICLE. 1) NHTSA ID: 10090413 TSB ID: WE 2) NHTSA ID: 10090409 TSB ID: 12-184-15 I WAS TOLD THAT THE EXTENSION TO THE WARRANTY EXPIRED IN 2013 AND THERE WAS NOTHING THEY COULD DO FOR ME. EVEN THOUGH THESE TSB'S ARE DATE 03 FEBRUARY 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091950May 4, 2018
STEERING
TL* THE CONTACT OWNS A 2015 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS LATER TAKEN TO AUTOBAHN SUBARU OF COUNTRYSIDE (6191 JOLIET RD, COUNTRYSIDE, IL 60525, (708) 497-3999) WHERE IT WAS DIAGNOSED THAT THE ABS AND BDC CONTROL MODULES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090755April 28, 2018
POWER TRAIN, SUSPENSION, WHEELS
WHEEL BEARING ASSEMBLY FAILED RENDERING THE VEHICLE UNSAFE FOR HIGHWAY OPERATION. WHEN ATTEMPTING THE (SUBARU) RECOMMENDED REPAIR THE OEM PART WAS NO LONGER AVAILABLE BY SUBSTITUTED BY AN ALTERNATIVE PART FOR THIS CRITICAL REPAIR. WE HAVE RETAINED THE ORIGINAL PART FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090322April 26, 2018
POWER TRAIN
CAR WON'T SHIFT INTO PROPER GEAR HAS A JERKY FEEL CVT WON'T ALLOW TO MANUAL SHIFT ALL THE LIGHTS ON THE GAUGE CLUSTER IS ON INCLUDING THE CHECK ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090187April 25, 2018
POWER TRAIN
RECENT 90K MILE SERVICE REVEALED THE NEED FOR TRANSMISSION LINE REPLACEMENT BECAUSE IT IS STARTING TO LEAK. WITH TWO PREVIOUS RECALLS ON 2011 SUBARU IMPREZA FOR BRAKE LINE CORROSION (WQK47 AND WQQ52), WOULD THE TRANSMISSION LINE ALSO BE SUSCEPTIBLE TO SIMILAR CORROSION PROBLEMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089793April 24, 2018
FUEL/PROPULSION SYSTEM
DRIVER SIDE FUEL LINE THAT IS CONNECTED TO THE FUEL RAIL UNDERNEATH THE TURBO INLET HOSE LEAKS GAS. THE SMELL IS VERY NOTICEABLE AND I'M PRETTY SURE IT'S DANGEROUS SINCE IT COULD CAUSE AN ENGINE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085129April 15, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
PROBLEM BEGAN WITH A SQUEAKING SOUND AND WOULD CLICK WHEN DEPRESSING CLUTCH. THEN THE CLUTCH PEDAL WOULD STICK AND NOT COME BACK UP. CLUTCH PEDAL UNABLE TO COMPLETELY ENGAGE MAKING IT DIFFICULT TO GET THE CAR INTO GEAR. MOVEMENT IN CLUTCH/BRAKE PEDAL CAUSING HAZARD WHILE DRIVING DUE TO DISPLACEMENT. WELDS IN CLUTCH/BRAKE ASSEMBLY AT THE FIREWALL ARE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084885April 13, 2018
STRUCTURE:BODY
08-14 MANUAL SUBARUS HAVE AN ISSUE WHERE THE FIREWALL WELDS BREAK AND CAUSES A SIGNIFICANT SAFETY RISK AS THE PEDAL ASSEMBLY EITHER SAGS OR EVENTUALLY COMPLETELY BREAKS OFF. IT STARTS CREAKING AND POPPING AND THERE IS EXCESSIVE MOVEMENT OF THE CLUTCH MASTER CYLINDER WHEN THE PEDAL IS PUSHED. THE BRAKE PEDAL ALSO NOTICEABLY MOVES TO THE LEFT WHEN PRESSING THE CLUTCH. AFTER THE CREAKING STARTS IT'S ESSENTIALLY A TICKING TIME BOMB AND IS SCARY TO THINK ABOUT HAPPENING MID SHIFT OR IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083767April 7, 2018
STEERING
WITH STEERING WHEEL HELD STRAIGHT OR TURNING, IN TOWN OR HIGHWAY SPEEDS, WHEELS WILL PULL LEFT OR RIGHT AS ROAD SURFACE VARIES CAUSING CAR TO MOVE IN LANE, PUTTING PRESSURE ON THE STEERING WHEEL TO BE CORRECTED. IT IS AS IF THE CAR WANTS TO STEER ITSELF. THIS IS AN ONGOING ISSUE SINCE LEASING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084092April 6, 2018
ELECTRICAL SYSTEM:IGNITION
2015 SUBARU IMPREZA. CONSUMER IS UNABLE TO REMOVE KEY FROM IGNITION. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083450April 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER AIR BAG INDICATOR FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO MICHAEL HOHL SUBARU (2910 S CARSON ST, CARSON CITY, NV 89701, (775-885-0400) FOR DIAGNOSTIC TESTING AND THE OCCUPANT SYSTEM MALFUNCTION CODE 'B16 50" APPEARED. THE DEALER STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT RECOMMEND ANY IMMEDIATE ACTION, EXCEPT TO CONTACT THE DEALER IF THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083187April 4, 2018
AIR BAGS, STRUCTURE:BODY, SUSPENSION
WE WERE BROADSIDED (T-BONED) IN AN INTERSECTION WITH TRAFFIC LIGHTS. WE WERE EASTBOUND GOING 25MPH & HAD JUST LEFT HOME. TWO BLOCKS FROM MY HOME AS I PROCEEDED THROUGH THE GREEN LIGHT AND BAM SHE HIT MY DRIVER SIDE. RECESSING MY FRONT TIRE 3 OR MORE INCHES IN TOWARDS MY ENGINE. SHE WAS TRAVELING SOUTHBOUND ON THE INTERSECTING ROAD. SHE MUST HAVE BEEN TRAVELING 25 MPH OR MORE BECAUSE DAMAGE CONTINUED ALL THE WAY DOWN THE DRIVER SIDE (BOTH DOORS) FINISHING ON MY REAR TIRE WHERE IT BENT IT INWARDS AS IF IT WAS A STEERING TIRE MAKING A TURN. THE REAR TIRE HAS A LARGE GASH IN THE SIDE WALL. THE FOLLOWING WHERE MY WIFE'S INJURIES AS SHE WAS DRIVING: ACUTE CERVICAL MYOFASCIAL STRAIN, CERVICAL STRAIN, CLOSED HEAD INJURY, DYSARTHRIA, ELBOW CONTUSION, HEADACHE, MUSCLE TENSION HEADACHE, POST CONCUSSION SYNDROME, AND SHOULDER CONTUSION. SHE RECEIVED ALL THESE INJURIES BECAUSE THE SIDE IMPACT AIRBAGS DID NOT DEPLOY WHICH HAS TO BE A MAJOR MANUFACTURING FLAW OF SOME TYPE. PLEASE EXPLAIN TO ME WHY THIS HAPPENED. THE INSURANCE ADJUSTER HAS TOTALED MY WIFE'S CAR. IT IS A 2012 SUBARU IMPREZA PREMIUM. I HAVE INCLUDED SOME DOCUMENTS/PHOTOS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11082518April 2, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082309March 31, 2018
SERVICE BRAKES
ROAD SALT RUSTING OUT BRAKE LINES AT JUNCTION RIGHT IN FONT OF RIGHT REAR WHEEL. VEHICLE LOST BREAKING. PEDAL WENT TO THE FLOOR, HAD TO PUMP THE BRAKES AND USE HAND BRAKE TO STOP. THIS MAYBE LIKE THE OTHER SALT RELATED BRAKE LINE RECALLS FOR THIS MODEL OTHER YEARS AND OTHER SUBARU MODELS SAME YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080970March 22, 2018
AIR BAGS
AN AIRBAG MALFUNCTION INDICATOR WAS DISPLAYED ON THE INSTRUMENT DISPLAY WHEN I SET MY CELLPHONE ON THE EMPTY PASSENGER SEAT. IT ALSO ACTIVATED WHEN MY DAUGHTERS WERE RIDING IN THE PASSENGER SEAT. I PURCHASED THIS VEHICLE FROM A LOCAL SUBARU DEALER ON APRIL 4, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078441March 10, 2018
ENGINE
TAKATA RECALL I PURCHASED THIS CAR SIX MONTHS AGO FROM A SMALL DEALEERSHIP IN VACAVILLE, CA. I PAID HALF THE PRICE FOR THE CAR IN CASH THE DAY I BOUGHT IT AFTER THEY ASSURED ME THAT IT CLEARED THE STATE INSPECTION. NOT EVEN 4000 MILES AFTER I PURCHASED THIS VEHICLE THE MOTOR IS BLOWN AND THERE IS THE TAKATA RECALL FROM 2016 THAT HAS NOT BEEN HANDLED. I JUST PURCHASED THE CAR IN 09/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075801March 2, 2018
AIR BAGS
WEARING MY SEAT BELT, I WAS DRIVING UP A HILL GOING 50 MPH AND REAR ENDED AN SUV IN FRONT OF ME AND SIDE SWIPED ANOTHER CAR ON THE DRIVERS SIDE. BOTH FRONT TIRES BUSTED, HOOD SMASHED IN, BOTH HEAD LIGHT BROKEN OUT, WINDSHIELD WIPER FLUID CONTAINER COMPLETELY ON GROUND, MOTOR PUSHED BACK INTO THE TRANSMISSION, BENT FRAME, EVERYTHING UNDER THE HOOD OF MY CAR WAS PUSHED BACK, DOORS JAMMED SHUT AND NOT A SINGLE AIR BAG DEPLOYED. NO AIR BAGS DEPLOYED, NO POWDER CAME OUT, NOTHING. LUCKILY I WASN'T HURT BUT THE WAY MY CAR IS SMASHED I SHOULD OF BEEN BADLY INJURED OR DEAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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