Subaru Impreza Complaints

2,698 consumer complaints on file.

#11111911July 17, 2018
ELECTRONIC STABILITY CONTROL (ESC)
UPON ENTERING THE VEHICLE WHICH WAS PARKED IN THE GARAGE AND PREPARING TO START I PLACED MY FOOT ON THE BRAKE PEDAL IT PROCEEDED TO TRAVEL TO THE FIREWALL WITH NO RESISTANCE. I THEN PUSHED THE START BUTTON AND THE INSTRUMENTATION LIT UP. I COULD NOT PROCEED ANY FURTHER. I GOT OUT OF THE CAR SHUT THE DOOR. I PONDERED WHAT TO DO NEXT IE, CALL A TOW TRUCK, DISCONNECT THE BATTERY AND DECIDED TO RE-ENTER THE VEHICLE. UPON ENTERING EVERYTHING RETURNED TO NORMAL. AFTER THIS OCCURRED I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THEY COULD FIND NOTHING WRONG. IN THE PAST I HAVE HAD PROBLEMS WITH THE DISPLAY NOT FUNCTIONING, THE AIRBAG WARNING LIGHT COMING ON. THESE PROBLEMS DISAPPEARED AFTER THE THE ENGINE WAS SHUT OFF. THESE PROBLEMS APPEAR NOT TO REGISTER IN THE SYSTEM COMPUTER. I HAVE NOTIFIED SUBARU OF AMERICA OF THESE PROBLEMS, ESPECIALLY THE BRAKE INCIDENT, WHICH I CONSIDER A SERIOUS SAFETY ISSUE BUT THEY SHOW VERY LITTLE CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111404July 15, 2018
UNKNOWN OR OTHER
THE GLASS SUNROOF EXPLODED WHILE DRIVING ON THE FREEWAY. THERE WERE NO EXTERNAL INFLUENCES THAT WOULD TRIGGER SUCH A CATASTROPHIC FAILURE - TEMPERATURE WAS MODERATE, NO OTHER VEHICLES IN CLOSE PROXIMITY AND NO FLYING DEBRIS. LUCKILY, I HAD THE INTERIOR SCREEN CLOSED, OR I WOULD HAVE BEEN SHOWERED WITH BROKEN GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111095July 13, 2018
FUEL/PROPULSION SYSTEM
VERY STRONG SMELL OF RAW GASOLINE IN THE ENGINE COMPARTMENT AND CABIN THAT WOULD BE CONSISTENT WITH SPILLED FUEL BUT THERE WASN'T ANY SPILLED IN EITHER LOCATION. THE SMELL IS STRONGEST WHILE DRIVING WITH HEAT OR A/C ON TO THE POINT THAT WINDOWS HAD TO BE OPENED BECAUSE THE FUMES WERE IRRITATING THE EYES. AFTER SPEAKING WITH A MECHANIC, WAS TOLD THAT A COMMON PROBLEM IS THE RUBBER FUEL LINES THAT RUN ALONG THE TOP OF THE ENGINE DRY ROT AND BREAK CAUSING RAW GASOLINE TO SPILL ONTO THE HOT ENGINE AND TURBOCHARGER POTENTIALLY CAUSING A FIRE. THIS HAS BEEN AN ISSUE THE ENTIRE TIME I HAVE OWNED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111008July 12, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS, ELECTRICAL SYSTEM
AIR BAG IS DISABLED WHEN MOISTURE OR HUMIDITY IS PRESENT ON THE PASSENGER SEAT. SPECIFICALLY THE AIRBAG RED LIGHT ILLUMINATES AND THE AMBER PASSENGER SIDE AIR BAG OFF LIGHT ILLUMINATES. THIS IS A PROBLEM THAT PRESENTED ITSELF SOON AFTER PURCHASE. IT HAS HAPPENED WHILE STATIONARY & WHILE DRIVING. IT HAS BEEN TRIGGERED BY BOTH HUMIDITY IN THE AIR & PERSPIRATION BY THE PASSENGER. I BELIEVE THE PROBLEM HAS TO DO WITH MOISTURE COMPROMISING THE PASSENGER SEAT SWITCH. THE INCIDENT HAS HAPPENED MANY TIMES. MOST RECENTLY I HAD LEFT THE REAR WINDOW OPEN IT WAS HUMID BUT THERE WAS NO RAIN, WHEN I WENT TO WORK IN THE MORNING THE RED AIRBAG LIGHT WAS ON. THE PROBLEM MAY BE GETTING WORSE OVER TIME, IN THE PAST A TOWEL OR TRASH BAG WOULD PREVENT IT BUT NO, AS MENTIONED IT IS BEING TRIGGERED BY HUMID AIR. I VIDEOED ONE EXAMPLE AND HAVE ATTEMPTED TO INCLUDE IT BUT IT IS TOO LARGE I WOULD BE GLAD TO EMAIL IT IF YOU ARE INTERESTED, MY DAUGHTER IS IN THE FRONT SEAT, THE AIRBAG LIGHT IS ON AND THE PASSENGER SIDE AIRBAG INDICATOR SHOWS OFF. THE VIDEO WAS TAKEN ON SEPT 30TH 2014, THE VEHICLE HAD 35,212 MILES ON IT AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110044July 7, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
CLEANED UPHOLSTERY AND SEATS SLIGHTLY DAMP, WHEN I STARTED CAR THE RED AIR BAG LIGHT CAME ON AND PASSENGER SEAT SHOWED AIR BAG OFF EVEN THOUGH A PASSENGER WAS IN SEAT. IT HAS BEEN TWO DAYS AND AIR BAG LIGHT IS STILL ON AND PASSENGER BAG SHOWS AS OFF EVEN IF PASSENGER IS IN SEAT. AS SOON AS I START THE CAR THE AIR BAG LIGHT COMES ON AND STAYS ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110049July 7, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
AFTER CLEANING FRONT SEATS WITH UPHOLSTERY CLEANER AND SEATS DAMP AIR BAG LIGHT RED COMES ON ALSO SHOWS PASSENGER AIR BAG AS OFF EVEN THOUGH SOMEONE IN SEAT. HAPPENS IF CAR STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109821July 6, 2018
ELECTRICAL SYSTEM
WHEN TURNING OFF CAR AND IN PARK IGNITION SWITCH GETS STUCK AT ACC AND WILL NOT GO TO LOCK POSITION. YOU CANNOT REMOVE THE KEY. YOU HAVE TO CONTINUALLY TRY TO TURN KEY ON AND OFF AND JIGGLE THE SHIFTER. THIS IS AN AUTOMATIC CVT ENGINE AS WELL. CAR HAS ONLY 31,000 MILES/2015 MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104180June 27, 2018
ELECTRICAL SYSTEM
THE WIRE HARNESS FOR THE BLOWER MOTOR SWITCH MELTED AND CREATED A DANGEROUS FIRE HAZARD. THE WIRE HARNESS AND BLOWER MOTOR SWITCH HAS TO BE REPLACED DUE TO THE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103726June 25, 2018
STEERING
DEALER ROAD TESTED VEHICLE AND NOTED: "VERIFIED STEERING PULLING TO THE LEFT AND STEERING WHEEL PULLING. TECH FOLLOWED RECOMMENDED DIAGNOSTIC TREE. TECH FOUND (STEERING) GEARBOX CRACKED."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103865June 25, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2007 SUBARU IMPREZA. WHILE PULLING INTO THE DRIVEWAY, THE CONTROL ARM FAILED AND THE WHEELS SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (WALLACE SUBARU, 320 VOLUNTEER PKWY, BRISTOL, TN 37620, (888)-859-0650) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103629June 24, 2018
AIR BAGS
MY FRONT SEAT PASSENGER AIRBAG TURNS OFF SOMETIMES EVEN WHEN I HAVE PASSENGERS SITTING THERE. I TOOK THE CAR TO CARMAX, WHERE I PURCHASED IT AND THEY SAID THE SEAT SENSOR WAS MALFUNCTIONING DUE TO A WET SEAT. THE SEAT WAS NOT WET TO MY TOUCH AND NO LIQUID HAD SOAKED IT. SINCE THEN, THE AIRBAG HAS CONTINUED TO TURN OFF WITH A PASSENGER IN THE SEAT WHEN DRIVING. THIS HAS HAPPENED MORE THAN 5 TIMES IN A 6 MONTHS TIMESPAN. I HAVE A VIDEO DOCUMENTING ONE OF THE TIMES THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103341June 22, 2018
STRUCTURE:BODY
REAR AUTOMATIC DOOR LOCKS WILL NOT LOCK/UNLOCK USING KEY FOB OR AUTOMATIC DOOR LOCK/UNLOCK FEATURE ON INTERIOR OF CAR. IT SEEMS TO BE MORE AFFECTED DURING HOT OR COLD DAYS. THE ONLY WAY TO LOCK/UNLOCK IS TO MANUALLY DO IT. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT, NO WATER DAMAGE OR HAS HAD ANY OTHER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102810June 20, 2018
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2014 SUBARU IMPREZA. WHILE THE VEHICLE WAS IDLING WITH THE HATCH OPEN, THE HATCH FELL DOWN WITHOUT WARNING. THE CONTACT NOTICED THAT THE DRIVER'S SIDE HATCH BOLT HAD FRACTURED IN HALF. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102470June 18, 2018
AIR BAGS
MY PASSENGER SIDE AIRBAG WARNING LIGHT COMES ON, WITH AN ACCOMPANYING LOUD TONE, AT RANDOM TIMES WHILE DRIVING, DESPITE THE FACT THAT THERE IS NOT A PASSENGER IN THE CAR. SOMETIMES IT SENSES SOMETHING VERY LIGHT LIKE MY PHONE ON THE SEAT, SETS OFF THE WARNING, AND STOPS WHEN I REMOVE THE OBJECT. OTHER TIMES, WHEN THERE ACTUALLY IS A PASSENGER IN THE SEAT, A DIFFERENT WARNING LIGHT WILL COME ON SAYING THAT THE PASSENGER SIDE AIRBAG HAS BEEN TURNED OFF. THIS HAPPENS ON ITS OWN, ALSO RANDOMLY. I SELDOM HAVE PASSENGERS, SO IT HAS BEEN A PROBLEM I HAVE IGNORED OVER THE YEARS. BUT WHEN I HAD A CAR SAVVY PASSENGER RECENTLY, HE SUGGESTED I FOLLOW UP ON WHAT COULD BE A SERIOUS SAFETY ISSUE. IT APPEARS THAT THERE IS A RECALL FOR THIS EXACT ISSUE FOR MY CAR'S MODEL YEAR. HOWEVER, WHEN I CALLED MICHAEL'S SUBARU IN BELLEVUE, WHERE I HAVE HAD MY CAR SERVICED FOR SEVERAL YEARS, THEY INFORMED ME THAT MY VIN IS NOT PART OF THE RECALL. IT SEEMS CLEAR TO ME THAT MY CAR IS HAVING THE SAME PROBLEM THAT OTHER CARS IN THE RECALL HAD. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102175June 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY 20,000 MILES. THE VEHICLE WAS TOWED TO THE DEALER (GRAND PRIX SUBARU, 500 S BROADWAY, HICKSVILLE, NY 11801) AND THE ENGINE BLOCK WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO PURCHASE A NEW VEHICLE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101252June 11, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE CAR HAS STALLED 3 TIMES WHILE DRIVING. AT A STOP SIGN, RED LIGHT AND AT A STOP SIGN. THE INCIDENT AT THE TRAFFIC LIGHT CAUSED THE VEHICLE TO START ROLLING BACKWARDS AND ALMOST HIT INTO ANOTHER VEHICLE. SUBARU CAN NOT FIND THE PROBLEM BUT ACKNOWLEDGES THE INCIDENTS OF STALLING. THE CAR IS NOT SAFE TO DRIVE AND WAS PURCHASED IN THE LATER HALF OF APRIL 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100366June 7, 2018
AIR BAGS
6/1/2018-DRIVING FROM KC TO ST. LOUIS-DROVE 1.25 HOURS-STOPPED FOR BREAK-DROVE ANOTHER 1.5 HOURS AND AIR BAG LIGHT CAME ON UNPROVOKED. TURN CAR OFF AND BACK ON FIXED. RETURN TRIP 6/3/2018 FROM ST. LOUIS TO KC - SAME SCENARIO-DROVE APPROX 2.5 HOURS-STOPPED - DROVE ADDITIONAL 1 HOUR AND AIR BAG LIGHT CAME ON. TURN CAR OFF AND ON AND IS OFF CURRENTLY. WAS DRIVING AROUND 70 MPH WHEN BOTH INSTANCES OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097978May 25, 2018
ENGINE
THIS IS A PROBLEM ABOUT A 2009 SUBARU IMPREZA OUTBACK SPORT WAGON, WHICH ONLY HAD 105,000 MILES ON IT AND FOUND OUT THE OIL LEAKED IS DUE TO HEAD GASKET IS ALREADY LEAKED. THE SUBARU DEALER, PLANET SUBARU, HAD A REPAIR QUOTE FOR $2,000.00. DID RESEARCH ABOUT THE ISSUE, AND FOUND THAT THIS IS AN ONGOING PROBLEM AND THAT THE ENGINES ARE KNOWN TO CONSUME TOO MUCH OIL BETWEEN OIL CHANGES. SUBARU HAS A CLASS ACTION LAWSUIT AGAINST THEM FOR THE SAME PROBLEM BUT NOT THE SPECIFIC YEAR OF VEHICLE.HOWEVER, HAD CONTACT SUBARU FEW TIMES BUT SUBARU CUSTOMER SERVICE DECLINE TO ASSIST AND SUGGEST STAY AWAY FROM SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097739May 24, 2018
SUSPENSION, WHEELS
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11097817May 24, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL FUEL ODOR WITHOUT WARNING. SUBARU OF WINCHESTER (3019 VALLEY AVE, WINCHESTER, VA) DIAGNOSED THAT THE FUEL LINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A MANAGER WOULD CALL THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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