Subaru Impreza Complaints

66 consumer complaints on file.

#11440139November 11, 2021
UNKNOWN OR OTHER
I was driving on a three-lane parkway commuting to work, and the weather was clear. I was the only person in the vehicle. I left just after 7:40AM I had been driving for about 40 minutes. I had the cruise control ready to be set as I had turned it on briefly earlier in the drive, but it was not turned on at the time. When the cruise control button is pushed and "ready," lane keeping assistance turns on. The dashboard suddenly alerted saying the "Eyesight Driver Assist" was not working. Seconds later it said "check owner's manual" and then "check engine." Within a few seconds, the car began decelerating quickly. I got over to the right lane, turned on my hazard lights, and then pulled off on the shoulder where the car came to a full stop. I turned the car off and could see smoke coming from under the hood of the car. Within about 10 or 20 seconds, I climbed over the center console and out of the passenger door on the right and began backing quickly away from the car while watching it. The car then started on fire under the hood, and I called 911 immediately. My call to 911 was at 8:26AM. This whole incident--from driving to the start of the fire--occurred within about 1 minute or at most 2 minutes total. The car is a 2022 Subaru Impreza and was brand new. It had no prior issues or maintenance completed on the vehicle and no maintenance was due. I had the car for less than two months, and it had just over 1000 miles on it. I had never seen any warning lamps, messages, or other symptoms on the car before. I had driven the car home from work the previous day and got home around 7:00PM. This was the first time I had seen any of the warning signs on the dashboard indicated above. The police department arrived within a few minutes and then the fire department arrived a few minutes after that. The fire spread to the entire vehicle and it was towed. The insurance company (GEICO) and Subaru indicated they will be investigating and inspecting the vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11424277July 11, 2021
STEERING
New lease beginning in March 2021. The steering column is erratically loose, noticeable at highway speed in April 2021, accompanied by slight swerve. Subaru dealer (cityside) begrudgingly assessed and found it needed alignment Aligned. Steering column now again erratically loose, less so than before, but still disconcerting, and accompanied by slight swerve. Does not feel safe to drive at highway speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417861May 20, 2021
TIRES
Tiers are Yokohama P225/40R18 88V This vehicle now has slightly more than 8,000 miles and has only been driven over local roads under normal operating conditions and speeds. A couple of weeks ago, while getting gas, I noticed a knot/bulge developing on front driver's side sidewall. The integrity of the tire was compromised so I contacted the dealership and arranged to have the tire replaced. I can produce the dealership repair bill upon request. Yesterday while taking my wife to an appointment, I noticed a knot/bulge developing on rear driver's side sidewall requiring another trip to the dealership and another tire replacement. I can take a photo of bulge in rear tire or have dealership preserve the tire if you would like it for your investigation of my complaint. Fortunately I have the resources to have the tires repaired. In my case the bulges appeared in the sidewall visible to me. I knew that integrity of the tire was compromised and immediate action was necessary. I am more than 60 years old. I have owned several new cars and this is the first time I have experienced this. It is possible that other motorists encountering the same problem may not have the resources to purchase multiple replacement tires. It is also possible that the bulge might appear on the backside of the sidewall where it would not be noticed. It is possible that another motorist might not recognize the integrity of the tire was compromised and that their life and the lives of others were potentially at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413520April 23, 2021
UNKNOWN OR OTHER
CRACKED WINDSHIELD WITHIN 3 WEEKS OF PURCHASING NEW 2021 SUBARU IMPREZA HATCHBACK AWD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406308April 4, 2021
ENGINE, VEHICLE SPEED CONTROL
THE CAR ACCELERATED WITHOUT ANY INPUT FROM DRIVER. DRIVER DID NOT APPLY PRESSURE TO GAS PEDAL HOWEVER THE CAR STILL MOVES BOTH FORWARD AN BACKWARDS. CAR ACCELERATED ENOUGH TO DRIVE OVER A SPEED BUMP WITHOUT STOPPING, ROUGHLY 5 MPH. THREE VIDEOS WERE TAKEN TO DOCUMENT THE ISSUE. THE EVENT HAPPEN IN A PARKING LOT, THE CAR WAS STOPPED AT FIRST HOWEVER AS SOON AS THE DRIVER REMOVED PRESSURE FROM BRAKES PAFEL, THE CAR ACCELERATED WITHOUT INPUT. THE CAR DIDNT SLOW DOWN EVEN WHEN TURNING, IN FACT THE CAR APPEARS TO HAVE SPEED UP. UNABLE TO UP LOAD VIDEO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405795March 31, 2021
STEERING
THIS CAR WILL NOT TRACK STRAIGHT. NICE FIRM STEERING, BUT SIMPLY WILL NOT TRACK STRAIGHT. THERE IS NO SENSE OF CENTER. IF LEFT ALONE, THE STEERING WILL GO SLIGHTLY LEFT, OR SLIGHTLY RIGHT, BUT NEVER CENTER. THIS IS ANNOYING FAIR WEATHER, BUT OUTRIGHT DANGEROUS IN WEATHER OR WIND. A MAJOR IMPACT ON VEHICLE STABILITY AND SAFETY. THIS CAR IS NEW, WITH 700 MILES AND HAS DONE THIS SINCE DAY ONE. A SUBARU DEALER IS CHECKING THE ALIGNMENT, BUT THEY SAY THE ARE AWARE OF THIS ISSUE, AND HAVE NO ANSWERS. EVEN AN ALIGNMENT MAY NOT FIX THE ISSUE. FOR THE RECORD, MY LEVEL OF CAR AND MECHANICAL KNOWLEDGE IS VERY HIGH, SO THIS IS NOT A CASUAL COMPLAINT. I HAVE HAD THE CAR FOR THREE WEEKS, NOT GETTING BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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