Subaru Impreza Complaints

66 consumer complaints on file.

#11613164September 7, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
I have not had an accident yet. I bought this vehicle in May and recently drove it at night. This vehicle is a nighmare!!!! The LED steering responsive headlights are absolutely horrible and you cannot drive this vehicle at night using the low beams. If you are on a completely level road, you'll be ok. If you are on a road with at least a slight dip in the road, these headlights face downward in front of you about 30 yards out max. That means you cannot see anything beyond where the beam hits the road. You would have to drive with high beams on constantly and this is an absolute safety hazard to my family and other vehicles and pedestrians. This problem goes back to 2017 and has been recalled up to 2019. There is not a fix for it and why they still installed these lights till today is beyond comprehension. I literally purchased a vehicle that my wife or I cannot drive. All you have to do is google this problem and you'll read a vast amount of complaints from people who have these headlights. Why are you not doing anything to correct this? I ask that somebody help us!! I took my vehicle back to the dealer and all they did was adjust the headlights 6 inches which is comical. You can come and drive my car at night if you think I'm just blowing smoke. Please tell me what you are going to do and don't tell me I have to have an accident first before you will act on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612595September 4, 2024
FORWARD COLLISION AVOIDANCE, SERVICE BRAKES
The contact owns a 2024 Subaru Impreza. The contact stated while driving at approximately 50 MPH, while slowing for traffic ahead, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact pumped the brake pedal until the Forward Collision Avoidance system engaged and stopped the vehicle. The contact stated that the Forward Collision Avoidance warning light was illuminated. The contact stated that the failure was intermittent, but occurred at various speeds, but always occurred while slowing down with the brake pedal depressed. The contact had taken the vehicle to a local dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595611June 20, 2024
AIR BAGS
The front passenger airbag sensor is faulty. My understanding is that the airbag is set up to be deployed when someone who is at least 65lbs sits on the front seat. I am 85lbs so the sensor should always detect me but it doesn't; it only does so about 10% of the time. Sometimes it turns on and then goes off. In contrast, I always trigger the sensor in my husband's 2023 Subaru Crosstrek.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591821May 31, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
A crack in the windshield appeared one day with no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560504December 17, 2023
UNKNOWN OR OTHER
This Subaru model and most other models I have researched is having connections issues with the infotainment systems, connecting and keeping a connection with Android auto and apple. It's not like just a small annoyance, this is causing me big issues when it does connect to Android auto then it is intermittent causing the driver to take their attention off of the road to unplug replug in the phone then stopping and turning off the car/ restarting phone to try fixing this issue, this have become very distracting iv almost been in multiple accidents trying to get my cars systems to work properly. This is something I have took to the dealership they assured me there was an update coming and told me they would not service my vehicle for this issue, even tho it's still under manufacturers warranty, it has now been 6 months and still no update or fix for the problem that is a serious distraction, some people might say no big deal drive without it, but when u are counting on directions and your map to work then it continues to jump on and off the completely tanks this is a big issue they are ignoring!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537867August 11, 2023
UNKNOWN OR OTHER
I discovered a recall for my car, which makes it unsafe to drive without service and a remedy. Additionally, my car is under warranty. I contacted both the dealership I purchased the car from and the manufacturer for information and a solution. The manufacturer initially denied any recall, even though the recall is stated on the NHTSA website with my car’s VIN. They later stated that the dealership is responsible for remedying the recall. The dealership has told me they are unable to remedy the recall and to contact the manufacturer again. I have yet to receive any remedy or offer of solution from the dealership or the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533087July 18, 2023
POWER TRAIN
The vehicle was at a stoplight. Once the light turned green, the driver stepped on the gas. All of a sudden the car would not move, all the warning lights came on, and we could smell a burning smell. The car was towed to the dealership where it was purchased. They discovered a rubber hose leading to the transmission had somehow gotten cut and all the transmission fluid leaked out. This caused a total transmission failure according to the dealer. It must have happened almost instantaneously as there was no warning prior to this. This hose is clearly critical to the operation of the vehicle and safety of the occupants, yet is totally exposed to the underside of the car. If the failure occurred while the vehicle was moving, it could have been a serious safety issue. It seems like a simple steel braided hose or a metal tube should have been used on such a critical part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522354May 16, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Car does not accelerate from a full stop. Hesitates to react to gas pedal for a few seconds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516020April 7, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
The Eye Sight front collision warning did a hard brake going 55 mph when a car was well ahead of me slowing down to turn right. I was almost rear ended by the car behind me. This isn't the first time it's happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513829March 26, 2023
UNKNOWN OR OTHER
Went to my car this morning and the windshield was cracked on the top center from the edge of the windshield to around where the rear view mirror is. This crack was not there last night when I parked my car. And there was no accident/damage to the windshield before this morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500276January 5, 2023
VISIBILITY/WIPER
Windshield cracked spontaneously at the middle base of the windshield in a perfect arch. Crack appears to be on the inside of the glass. No impacts or anything hit the windshield, no reason for this to happen. My car is parked in a garage. Called Subaru, they insist there is no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494907November 25, 2022
VISIBILITY/WIPER
Plastic parts of side mirror melt easily by heat and sunlight. (Not only side mirror, but also other components with the same plastic parts) It bothers driver visibility and safety when driving highway. The problem was reviewed by subaru service center, and they said it is not their problems. Subaru service center said they saw few cases but they said it is customers fault. Service center said customer needs to park in the shade or safe place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491546October 30, 2022
SERVICE BRAKES
Vehicle is at 23520 miles, front brake pads are worn to 1mm on passenger side and 2mm on front driver side. Vehicle had been taken on October 04, 2022 for repairs and local Subaru dealer refuses to repair it, even though warranty still applicable for defects until 3 years or 36,000 miles as stated in pages 4 and 5 the Warranty and Maintenance 2021 Book. Also vehicle has oil leak under rear side of motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489783October 18, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Front windshield spontaneous cracking from defroster area in a "J" shape. This is the second windshield since new to do this (2021 model). Available for inspection. The first windshield was inspected and replaced by Subaru at their cost minus eyesight recalibration (ADAS). First windshield was inspected by insurance and no impact point was found and was notified to contact dealer before filing a claim with insurance. The second cracked windshield is in the same area as the first with exactly the same shape and abruptness. Cracked while car was sitting over night. Temps at 6 am were 37 degress. Temps at time of crack were 60 degrees. Car is equipped with eyesight that is affected by the crack once it grows into the eyesight camera view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482687September 2, 2022
VISIBILITY/WIPER
Windshield suddenly cracked on the freeway not due to rocks or anything, and has since spread dramatically. Visibility is affected as the sun will glisten throughout driving and all of the cracks almost to the point it’s shattered obstruct view and cause objects to appear the a slightly different area. Subaru has apparently known about this for years and they haven’t remedied it, in addition the offer a protection plan for windshield when you buy it new, but they’ll only replace 2 of them, and every subsequent windshield is subject to the same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470131June 20, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was using the adaptive cruise control on the highway set to 55 mph. The car suddenly decelerated to ~44 mph so quickly I had whiplash. There was no other vehicle in front of me and the highway was clear of debris. The dealership said this could be caused by a glare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466537May 28, 2022
POWER TRAIN, VISIBILITY/WIPER
JULY 09 2021 REPORTED TO SUBARU EL PASO AT TIME OF FIRST MAINTENANCE (6000 MILES) VEHICLE LOSSES POWER AND STALLS WHEN MAKING TURNS, IT IS MORE NOTICEABLE MAKING A LEFT TURN. TECHNICIAN SAID COUDN'T DUPLICATE THE PROBLEM AND NO FURTER ACTION WAS NEEDED. HOWEVER A YEAR ;LATER FROM TIME TO TIME VEHICLE DOES STALL WHILE MAKING TURNS MAKING, ODOMETER READS 18081. THE OHER ISSUE IS ITS WINDSHIELD, IT CRACKED WHILE DRIVING IT ON JANUARY 29, 2022, THERE IS NO STRESS MARKS FROM PEBBLES, ROCKS, OR ANY OTHER FLYING FROM THE ROAD OR VEHICLES. WROTE AN INQUIRY TO MANUFACTURER, SENT A PICTURE, BUT WE NEVER GOT A RESPONSE TO THIS INQUIRY, TOOK VEHICLE FOR ITS 18000 SCHEDULED MAINTENANCE, LET SUBARU OF EL PASO TO LOOK AT IT, AND THEIR RESPONSE WAS TO CALL OUR AUTO INSURANCE TO HANDLE ITS REPAIR, TECHNICIAN DID NOT BOTHER TO INSPECT THIS ISSUE AND DIDN'T RECORDER ON MAINTENANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464918May 16, 2022
STEERING
I picked up my vehicle that was made to order from the factory on 2/18/22. I drove the car for 12 days and found the steering to be over sensitive. The steering wheel felt disconnected from the car. I returned the car to the dealer from which it was purchased. The service advisor test drove the car and documented on the invoice that the car felt like” it wanders”. He also verbally stated on the phone that “he had a hard time keeping it in lane.” He contributed the problem to the tires being “over inflated “. He informed me that he “let some air out of the tires and that the problem seemed to resolve itself.Three weeks later I returned to the same dealership with the same issue.This time they reported back to me that the car drove like normal for their technicians. I believe they are simply saying that there is nothing wrong with the car simply because they need their loner back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453945February 24, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
I turn my vehicle on while am waiting to car to get warm i turn on the heat the windshield crack by it self
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448665January 24, 2022
TIRES
The contact owns a 2021 Subaru Impreza equipped with Continental Tires, Tire Line: ProContact TX, Tire Size: P205/55/R16, DOT Number: A3T2WC892420. The contact stated while driving approximately 30 MPH, she heard a loud abnormal noise and the vehicle started pulling to the right. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. While inspecting the vehicle, she noticed that the passenger’s side front tire had blown out and that the rim was damaged. The contact called AAA Roadside Assistance who was able to replace faulty tire with spare tire. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s side tire and rim replaced. The vehicle was not repaired. The tire manufacturer had been informed of the failure. The failure mileage was approximately 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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