Subaru Impreza Complaints

2,698 consumer complaints on file.

#11508633February 22, 2023
EXTERIOR LIGHTING
The front headlamps on this vehicle are not bright enough and it is very hard to see when driving in areas that do not have street lights. Additionally, when it is raining hard, there are lots of puddles on the floor, making it even harder to see when there are obstructions or potholes in the road. I worry about getting into an accident because of low visibility caused by the defective headlamps. I called my local Subaru dealership today (2/22/23) and I asked whether I could fix the problem and then get reimbursed. I was advised not to do that and to let Subaru handle the issue. However, it has been over 5 months since this recall notice was sent out and there still hasn't been any remedy or even an explanation as to why the remedy is taking so long, or when a remedy can even be expected. Being that this is a safety recall that can cause serious accidents on the road, I need your assistance in urging Subaru to take this more seriously and provide a remedy to this ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508309February 21, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508325February 21, 2023
EXTERIOR LIGHTING
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507376February 15, 2023
VISIBILITY/WIPER
There is a 15 inch crack in my windshield that was not there yesterday. It seemingly formed over night for absolutely no reason. Just driving 15 mins to work, it spread about 4 inches! I have a toddler and have to work. If I hadn't noticed it initially way in the corner, it could have brought in the entire windshield while driving with my child in the car. The crack seems to have formed at the very edge between the frame and glass near the windshield wiper. Will be calling insurance next, but this seems to have happened for no reason at all which is very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506419February 9, 2023
EXTERIOR LIGHTING
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506328February 8, 2023
VEHICLE SPEED CONTROL
While slowly pulling into a parking slot in a Wal-Mart parking lot, the car experienced an abrupt acceleration causing it to lurch forward at full throttle and it struck a parked vehicle in the next space. The accelerator pedal was not depressed. Upon investigation I discovered that there have been many reported incidents of this behavior with Subaru Imprezas, Foresters, Outbacks and Legacy sedans, engendering at least two lawsuits. The following links contain information on the reported events: https://www.carparts.com/blog/subaru-impreza-reliability-and-common-problems/; https://www.copilotsearch.com/posts/subaru-impreza-years-to-avoid/; https://getjerry.com/questions/what-are-some-common-problems-with-the-subaru-impreza ; https://www.motorbiscuit.com/subaru-impreza-owners-have-dealt-with-expensive-problems/; https://www.carproblemzoo.com/subaru/impreza/car-accelerates-on-its-own-problems.php ; https://topclassactions.com/lawsuit-settlements/consumer-products/auto-news/which-subaru-models-are-experiencing-unintended-acceleration/; https://www.torquenews.com/1084/new-details-subaru-forester-outback-sudden-acceleration-lawsuit; https://bergermontague.com/cases/subaru-unwanted-acceleration-class-action-lawsuit/; https://www.classaction.org/news/subaru-faces-another-class-action-alleging-defects-to-blame-for-sudden-unintended-acceleration-problems; https://classactionsreporter.com/subaru-vehicles-sudden-unintended-acceleration-california-class-action/;
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11504453January 30, 2023
VISIBILITY/WIPER, EXTERIOR LIGHTING
Have had low visibility at night since purchase in 2018. Thought it was just the bulbs until receiving a recall notice that it is a manufactured issue and there is still no remedy. VERY low night visibility is a serious safety risk to myself and other drivers when having to operate after dark. It has been over 5 months and Subaru has still failed to make a remedy available to resolve problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504481January 30, 2023
EXTERIOR LIGHTING
There is an open recall on the Halogen headlights on my car. Notice was mailed to me in Oct 2022. Why is this not resolved? I need to sell my car but I cannot due to the open recall. It’s been 4 months !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504295January 29, 2023
UNKNOWN OR OTHER
I have a Subaru 2019 Impreza. When parked in my drive way on a Los Angeles winter day, I turned on my defroster and my windshield cracked at the bottom center of the glass. I assume this has to be a defect given Subarus are made for more extreme conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503708January 25, 2023
ENGINE
Driver / owner of vehicle was found deceased from a fire that originated in the engine compartment of the vehicle. This is being reported by Portland Fire and Rescue Fire Investigator [XXX]. NO apparent body damage to the metal parts of the vehicle. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
1
#11503123January 23, 2023
EXTERIOR LIGHTING
headlights on #22V624000 Recall WRG22. My headlights never illuminated the road properly since new. Mentioned it several times to dealership on service visits and they stated they are all the same. It seems there was an issue. I called Subaru and they advised there is no time line to fix a safety recall? It has been 5 months since the recall was issued and they still cannot tell when it can be fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502796January 20, 2023
EXTERIOR LIGHTING
The contact owns a 2017 Subaru Impreza. The contact stated that the headlights were dim and failed to produce adequate lighting. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502411January 18, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
After the coil pack recall was done, our car began shuddering, hesitating and stalling. Went to the dealership 4-5 times. ECM and Prindle valve were replaced but still doing it. then engine exploded going up a hill, stranding us for 2.5 hours on the freeway. Engine replaced under warranty (which expired while in shop for two months). No warranty on new motor. Same issues still going on and shop now charges us to "look at it." It stalled last week in heavy traffic, so it definitely is dangerous. We don't want to sell the car and pass the problem on to someone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502218January 17, 2023
ENGINE
There is a known rod bearing failure issue for the years 2012 - 2017. They automatically extended the warranty to 10 year 100k miles. My car was bought from the Subaru Dealership in Santa Clara California in 2018 (certified pre owned) with 69,000 miles on it They failed to disclose this information - and that there was a class action lawsuit regarding these engines in 2016. (two years before my purchase) This class action settlement has since "expired" or closed...which I do not understand. Currently my vehicle has suffered this failure with only 82,000 miles. THIS WAS NOT ANY FAULT OF MY OWN - while the dealer claims my oil was "dirty" I had the oil changed before the regularly scheduled maintenance intervals. The Dealer purposely quoted me $16,000 for the engine repair - while the OEM engine only costs ~ $3,000 on the Subaru website. My guess is that they did this knowing SOA (Subaru of America) would deny my warranty claim. After much back and forth - me providing receipts for oil and filters (all oil changes performed by certified mechanic). They did deny my warranty claim citing "the overall cost, and age of my vehicle".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502069January 16, 2023
SEATS
The passenger occupancy detection system is not working, so the passenger air bag is not coming on even when I have an adult passenger. Sometimes, it will register that there is an adult in the seat, but the air bag will not come on, but other times, it doesn't even detect someone is sitting there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501915January 15, 2023
UNKNOWN OR OTHER
The left front and right front halogen headlamp assemblies, containing the side reflex reflector and low beam reflector, may not fully meet requirements set forth in FMVSS No. 108 – Lamps, Reflective Devices, and Associated Equipment. At certain viewing angles, the left front and right front side reflex reflectors may not properly provide reflected light, which may lower the vehicle visibility to other road users, increasing the risk of a crash. Additionally, the left front halogen low beam reflector may not properly illuminate the roadway for the driver and/or may cause glare for other road users, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501795January 14, 2023
ELECTRICAL SYSTEM
There was a brake light switch failure which was under recall. The failure caused a short in my electrical system and wires in my bulk head wiring harness melted and fused together causing a ultimate failure of the vehicle being able to start. The vehicle was towed to subaru, the brake light switch was fixed per the recall but the wiring harness is no longer made by subaru so my vehicle could not be repaired. Ultimately my vehicle was ruined. The brake switch failure is the cause of the short that ruined this vehicle valued at 4800$ and subaru wont fix it because they cant find the parts needed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501813January 14, 2023
AIR BAGS
Srs airbag light comes in dash when passenger is is car, airbags will not turn on for passenger side only. Research showed it is a common issue with 2012 and 2013 Subaru airbag systems and it is extremely concerning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501475January 12, 2023
ENGINE
The contact owns a 2013 Subaru Impreza. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact was able to merge over to the right lane, exited the highway, and veered to the side of the road. The contact was able to restart the vehicle; however, the failure reoccurred while driving and coming to a complete stop. The vehicle was towed to an independent mechanic where it was it was diagnosed that the engine needed to be rebuilt or replaced. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall. The manufacturer referred the contact to the dealer. The dealer informed the contact that the engine needed to be rebuilt; however, the vehicle was not diagnosed by the dealer. The vehicle was not repaired. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500585January 7, 2023
EXTERIOR LIGHTING
In September 2021, the driver side headlight failed, creating a hazard driving at night. In January 2023, the passenger side headlight failed, creating the same hazard. The dealer reviewed both issues and confirmed the ENTIRE headlight assembly has failed in both cases, requiring a full replacement of the assembly (not just a single headlight bulb). There were no warning signals - the car warning system did let us know in each case the headlights failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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