Subaru Crosstrek Complaints (2013)

26 consumer complaints on file.

#11762874September 8, 2026
POWER TRAIN
The contact owns a 2013 Subaru Crosstrek. The contact stated that while driving, the transmission seized, causing the vehicle to come to a sudden stop. The contact stated that several unknown warning lights were illuminated on the instrument panel, and the vehicle went into LIMP Mode. The vehicle was towed to a dealer, where it was diagnosed with a transmission solenoid and valve body failure. The contact stated that the vehicle was previously taken to a dealer for regular maintenance 3,000 miles prior to the failure. The manufacturer was notified of the failure. The vehicle was not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436584October 13, 2021
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT
The contact owns a 2013 Subaru Crosstrek. The contact stated that after refueling with the fuel tank at 3/4 tank full, the fuel gauge failed to provide the correct fuel level. The vehicle was taken to the local dealer who replaced the fuel sending tank, but the failure continued to occur. The contact indicated that the failure had caused fuel leakage and spillage while adding fuel to the vehicle. The manufacturer was notified of the failure. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235188July 26, 2019
ELECTRICAL SYSTEM
CAR PARKED AND SOME ELECTRICAL WIRE? CAUSED CAR TO CATCH FIRE? THE BACK DRIVERS SIDE OF THE HATCHBACK/TRUNK AREA WAS BURNT/ MELTED THROUGH TO THE METAL AND THE WIRES AROUND THE BACK WINDOW ON INSIDE WERE HANGING DOWN AND HOT PLASTIC DRIPPED DOWN ONTO A BOX OF PAPERS THAT WERE IN THE HATCHBACK. THE PAPERS HAD BLACK BURNT SPOT ON THEM BUT FORTUNATELY DID NOT ALL BURN. THERE WAS A DARK BLACK BROWN SPOT ON THE BACK WINDOW DRIVERS SIDE ON THE INSIDE AND THERE WAS SOOT ALL OVER THE INSIDE OF THE ENTIRE VEHICLE AND INSIDES OF THE WINDOWS. IT GOT SO HOT THAT THE TRUNK COULD NOT BE OPENED. NOT SURE WHAT CAUSED IT. I WAS PARKED IN MY WORK PARKING LOT. I GOT TO WORK AT 7 PM AND GOT OUT OF WORK AROUND 938 AM. THE WINDOWS WERE CLOSED THANKFULLY. THERE WAS NO DAMAGE TO THE OUTSIDE OF THE CAR. ALL THE DAMAGE WAS ON THE INSIDE. MY HUSBAND IS CAR OWNER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11232902July 17, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. WHILE DRIVING 20 MPH, THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES, BUT THE VEHICLE WOULD NOT BRAKE OR STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE EVENTUALLY CAME TO A COMPLETE STOP AFTER MULTIPLE ATTEMPTS. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER TO BE DIAGNOSED AND REPAIRED, BUT THE FAILURE CONTINUED. THE UNKNOWN DEALER IS NO LONGER IN BUSINESS AND THE REPAIR SPECIFICS WERE NOT DISCLOSED. THE VEHICLE WAS THEN TAKEN TO STAR SUBARU (206-26 NORTHERN BLVD, BAYSIDE, NY 11361, (833) 271-0487) WHERE THE BRAKE PADS WERE REPLACED. AFTERWARDS, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL WHILE DRIVING VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO EAST HILLS SUBARU (1039 NORTHERN BLVD, ROSLYN, NY, (866) 391-1314), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING) AND NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). BOTH DEALERS STATED THAT PARTS WERE NOT AVAILABLE AND THAT THEY WOULD NOTIFY THE CONTACT WHEN THEY BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223061June 27, 2019
ENGINE
MY VEHICLE WAS RECALLED. I CONTACTED THE LOCAL SUBARU DEALERSHIP AND SUBARU DIRECTLY AND THEY BOTH STATED THAT DUE THE THE VOLUME OF CARS AFFECTED THEY WERE NOT TAKING ANY NEW APPOINTMENTS UNTIL 2020 AND TO CALL THEM BACK IN 2020. THE ISSUE IS WITH THE VALVE SPRINGS IN THE ENGINE. A FRACTURE IN THE SPRING COULD CAUSE ENGINE FAILURE. I WANT SUBARU TO REPLACE IT NOW, PAY ME TO HAVE IT FIXED SOMEWHERE ELSE OR REPLACE MY CURRENT SUBARU WITH A FAIR VALUE TRADE-IN. THIS IS UNACCEPTABLE AND AVOID BE ILLEGAL. ON TOP OF THAT, THE RESPONSES FROM BOTH THE LOCAL AND CORPORATE OFFICES IS ALSO UNACCEPTABLE. THEY SHOULD BE EMBARRASSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220044June 14, 2019
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. DUFF SUBARU (1028 S ROANE ST, HARRIMAN, TN 37748, (865) 882-0113) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED SUBARU SAID CAR UNSAFE TO DRIVE - NO HELP DEALER BACKED UP FOR REPAIR. APPROX 6 MONTH WAIT FOR SERVICE REPAIR COMPLETED. TRADE IN A NISSAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218325June 6, 2019
ENGINE
DEALER NOT ABLE TO FIX RECALL PROBLEM UNTIL AUG. 28 2019 DUE TO BACKLOG CAN NOT RENEW REGISTRATION UNTIL FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208251May 17, 2019
ENGINE
AFTER REPLACING VALVE SPRINGS AT THE SUBARU DEALERSHIP DUE TO A RECALL, NOW OIL IS MIXED IN THE COOLANT. PROBLEM APPEARED SAME DAY AS WE PICKED THE CAR FROM DEALERSHIP UPON COMPLETION OFF RECALL ISSUE. AFTER EXPLAINED THE PROBLEM TO THEM THEY REPLACE COOLANT AGAIN TO TEST SEE IF THE PROBLEM CONTINUES. THE PROBLEM CONTINUES BUT NOW THEY CLAIM PREEXISTING CONDITION!!! IMAGINE THAT! PLEASE IS THERE ANY ADVISE BEFORE WE SICK LEGAL ACTION. WE ARE AFRAID CAR WILL OVER HEAT NAD BURN ENGINE OR CATCH FIRE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207547May 14, 2019
ENGINE
I RECIEVED A RECALL NOTICE IN DEC. 2018. I CALLED MY DEALER TO MAKE AN APPOINTMENT. I WAS TOLD THE NEXT APPOINTMENT WOULD BE DECEMBER 2020. I WAS TOLD THE APPOINTMENT WOULD BE MOVED UP BUT THAT HAS NOT HAPPENED. THE ONLY WAY TO GET IT DONE EARLIER WOULD BE TO TAKE IT TO THE DEALER AND USE A LOANER OR RENTAL CAR UNTIL FIXED, APPROXIMATELY ONE MONTH. I LIVE 80 MILES FROM THE CLOSEST DEALER. I DON'T FEEL IT IS SAFE TO DRIVE IT TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195263April 9, 2019
ENGINE
SUBARU OF AMERICA, INC. (SUBARU) IS RECALLING CERTAIN 2012-2014 , , XV CROSSTREK THE ENGINE VALVE SPRINGS IN THESE VEHICLES MAY FRACTURE CAUSING AN ENGINE MALFUNCTION OR A POSSIBLE ENGINE STALL. ITS BEEN MONTHS AND STILL NO RESPONSE FROM ANY SUBARU DEALERSHIP REGRDING MY SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191480March 25, 2019
UNKNOWN OR OTHER
I WOULD LIKE ANSWER TO WHY THE CVT WAS GIVEN AN EXTENDED WARRANTY AND IF THERE IS A FUTURE RECALL ON THIS TRANSMISSION DUE TO STALLING? I NEVER RECEIVED NOTICE OF THE 10 YEAR OR 100,000 MILE EXTENDED WARRANTY WHICHEVER COMES FIRST. MY CAR IS ABOVE THAT (123,000 MILES). I HAVE BEEN HAVING ISSUES WITH IT AND IT WAS DIAGNOSED WITH CVT PROBLEMS AND THE ESTIMATED REPAIR COST IS OVER $8,000. THE SUBARU DEALER TOLD ME THEY AREN'T EVEN ALLOWED SERVICE THE TRANSMISSION... IS THIS DUE TO THE PROBLEMS? I AM A SINGLE MOTHER ON A TEACHER'S SALARY THAT SAVED UP FOR TWO YEARS PRIOR TO PURCHASING THIS USED VEHICLE THREE YEARS AGO (2016). I FINALLY PAID OF MY CAR LAST MONTH AND WAS SO EXCITED TO BE ABLE TO FINALLY NOT HAVE A CAR PAYMENT AND BE ABLE TO FINALLY SAVE MORE MONEY FOR MY SON'S COLLEGE. NOW, I CAN'T EVEN SAFELY DRIVE MY SON TO SCHOOL OR MYSELF TO WORK IN MY SUBARU. WHY ARE ONLY THE LIVES OF PEOPLE'S CAR WHOSE MILEAGE UNDER 100,000 TAKEN INTO ACCOUNT? IF I CHOOSE TO CONTINUE DRIVING MY CAR AS IT IS, I RISK MY CAR STALLING OR TRANSMISSION FAILING CAUSING AN ACCIDENT. IF I DON'T DRIVE IT, I RISK MISSING WORK AND NOT BEING ABLE TO FEED MY SON. IT SEEMS LIKE SUBARU IS LOOKING OUT FOR THEIR BOTTOM LINE BY ISSUING A WARRANTY ON A KNOWN PROBLEM, RATHER THAN TAKING NECESSARY STEPS TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184811March 7, 2019
ENGINE
CALLED EL PASO, TX SUBARU DEALERSHIP TO SCHEDULE FIX OF SAFETY RECALL WTY-84. FIRST TIME ON 1/14/19 AND 1/16/19. TOLD BOTH TIMES SOMEONE WOULD GET BACK WITH ME TO SCHEDULE THE RECALL REPAIR. CALLED TODAY, 3/7/19 AND WAS TOLD THAT THERE IS A LIST, APPROXIMATELY 15 PEOPLE AHEAD OF ME ON THIS LIST, FOR THE SAFETY RECALL AND THAT I AM NOT ON THAT LIST AND IT COULD TAKE AN ADDITIONAL 1 TO 2 WEEKS TO GET MY VEHICLE IN FOR THE REPAIR AND THAT WASN'T A GUARANTEE. I HAVE NOT TAKEN MY VEHICLE ON ANY LONG DISTANCE TRIPS IN FEAR THAT THE ENGINE MAY STALL AND I'D BE RESPONSIBLE FOR AN ACCIDENT. ASKED TO SPEAK TO SERVICE MANAGER TO ADDRESS MY CONCERNS, BUT HE WASN'T IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170001January 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OCEAN SUBARU (1100 S EUCLID ST, FULLERTON, CA 92832, (888) 428-2419) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154680November 29, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. WHILE DRIVING 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE CONTACT HEARD A KNOCKING SOUND IN THE ENGINE. THE RPMS WERE REGISTERING HIGH, THE TRACTION CONTROL INDICATOR ILLUMINATED, AND THE CRUISE CONTROL STOPPED WORKING WITH THE INDICATOR FLASHING ON AND OFF. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE DEALER WAS CALLED AND WANTED TO DIAGNOSE THE FAILURE FOR A FEE. THE CONTACT RESEARCHED THE FAILURE AND FOUND NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING) RELATED TO THE ENGINE VALVE STEM. THE DEALER (RAMSEY SUBARU, 9625 HICKMAN RD, URBANDALE, IA 50322, (515) 320-8781) STATED THAT THEY COULD NOT COVER THE REPAIR WITHOUT THE CONTACT HAVING A RECALL LETTER. THE CONTACT WAS IN THE MILITARY AND HAD MOVED SEVERAL TIMES, WHICH WAS WHY HE DID NOT RECEIVE THE RECALL LETTER DATED OCTOBER 31, 2018. THE MANUFACTURER STATED THAT THERE WAS AN OPEN RECALL AND TO CONTACT THE DEALER. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149527November 5, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. THE CONTACT STATED THAT OIL NEEDED TO BE ADDED TO THE VEHICLE EVERY 1,200 MILES AND THE LOW OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA SUBARU OF FRESNO (5499 N BLACKSTONE AVE, FRESNO, CA 93710, (559) 540-7189) WHERE THE CONTACT WAS INFORMED THAT A CONSUMPTION TEST NEEDED TO BE CONDUCTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. *TT CONSUMER STATED THERE WERE MULTIPLE FAILURES BATTERY MALFUNCTION, OIL CHECK, ENGINE LIGHT, AND TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119949August 14, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS, SEAT BELTS
THE SENSOR ON THE PASSENGER SEAT TURNS IN THE AIR BAGS AND SEAT BELT SENSOR FOR WELL UNDER THE DESIGNED THRESHOLD. AS AN EXAMPLE IT TRIGGERED FOR TWO 20 OUNCE BOTTLES OF SODA. THE VEHICLE WAS IN MOTION ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119716August 13, 2018
POWER TRAIN
SOLENOID VALVE IN CVT CRACKED AFTER 6.5 YEARS OF USE (ROUGHLY 140K - 160K MILES). GOT IT FIXED, THEN 1 YEAR LATER (ANOTHER 40K - 20K MILES), IT WENT OUT AGAIN. THIS TIME THE WHOLE TRANSMISSION NEEDED TO BE REPLACED. BOTH TIMES I WAS ACCELERATING. THE FIRST TIME FROM A STOP, AND SECOND TIME I WAS ON THE FREEWAY GOING ABOUT 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111350July 14, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEATS
2013 SUBARU CROSSTREK(70K MILES) PASSENGER DOOR CAUGHT ON FIRE. WITHIN 3 MINUTES OF SMELLING SMOKE INSIDE DOOR PANEL WAS ENGULFED IN FLAMES. WENT TO THE SHOULDER OF THE FREEWAY, TURNED ENGINE OFF, PUT OUT THE FLAMES, WAITED FOR THE SMOKE TO CLEAR AND THE PLASTIC TO COOL OFF. UPON RESTARTING VEHICLE SPARKS AND SMOKE VISIBLE SO TURNED VEHICLE OFF. CUT THE RED(+) WIRES, RESTARTED VEHICLE(NO SMOKE), DROVE TO DEALERSHIP FOR REPAIRS. OBVIOUSLY A SHORT IN THE ELECTRICAL SYSTEM, NONE OF THE FUSES POPPED. HAD A PASSENGER BEEN IN THE PASSENGER SEAT I'M SURE THEY WOULD HAVE BEEN HURT. PICKED UP THE VEHICLE YESTERDAY AND PAID 2K OVER INSURANCE ESTIMATE. NOW HAVING TO SQUEEZE THE INSURANCE FOR THE DIFFERENCE SINCE I DIDN'T TAKE IT TO THEIR SUGGESTED REPAIR SHOP AND SUBARU OF AMERICA WOULD NOT PAY FOR DAMAGE DUE TO POOR WORKMANSHIP/FAULTY PARTS. ANYONE ELSE HAVE PROBLEMS SUCH AS THIS?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11074526February 23, 2018
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
PULLING INTO PARKING SPACE AT WORK, GOING NO MORE THAN 5 MPH. VEHICLES LUNGED FORWARD AND HIT TREE. THE ENGINE SEEMED TO SLOW DOWN AND THEN REVVED SUDDENLY. ALTHOUGH I HIT THE BRAKES, VEHICLE DID NOT STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11021331September 4, 2017
POWER TRAIN
WHEN TURNING RIGHT HEARD CLICKING SE FROM RIGHT FRONT; GARAGE REPLACED AXLE 74,141 MILES. WAS TOLD BY 1ST GARAGE THAT THIS WAS THEIR 3RD 2013 CROSSTREK IN THE LAST MONTH THAT WAS HAVING THIS PROBLEM. SUBARU DEALER TOLD ME THEY WERE NOT AWARE OF A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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