Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11090076April 25, 2018
SUSPENSION
WATER IS COLLECTING UNDER THE PASSENGER SIDE STRUT TOWER DUST COVER IN THE ENGINE COMPARTMENT AND CAUSING RUST/CORROSION OF THE STRUT SHAFT/NUT AND STRUT TOWER POCKET. VEHICLE NEW AND HAS LESS THAN 4000 MILES ON THE ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090081April 25, 2018
STRUCTURE:BODY
WATER COLLECTING IN FRONT DOORS AND NOT DRAINING OUT OF DOOR WHEN PARKED FACING UPHILL. THE DRAIN HOLES IN THE FRONT DOORS ARE NOT LOCATED IN THE REAR CORNER OF THE DOOR. IF THE VEHICLE IS ON AN INCLINE FACING UPHILL, WATER CAN NOT ESCAPE THE REAR CORNERS OF THE DOOR INTERIOR UNTIL THE VEHICLE OR DOOR IS LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080940March 22, 2018
UNKNOWN OR OTHER
WHEEL BEARINGS 3 SO FAR HAVE FAILED WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074526February 23, 2018
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
PULLING INTO PARKING SPACE AT WORK, GOING NO MORE THAN 5 MPH. VEHICLES LUNGED FORWARD AND HIT TREE. THE ENGINE SEEMED TO SLOW DOWN AND THEN REVVED SUDDENLY. ALTHOUGH I HIT THE BRAKES, VEHICLE DID NOT STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11072919February 14, 2018
ELECTRICAL SYSTEM
SUBARU'S SAFETY SYSTEM EYESIGHT THAT USES ACROSS MULTIPLE MODELS INCLUDING MY 2018 CROSSTREK HAS A SERIOUS PROBLEM THAT PREVENTED THE HUMAN DRIVER TO BE ALERTED. THE EYESIGHT SAFETY WARNING AUDIO ALERT DOES NOT INTERRUPT THE AUDIO FROM THE RADIO UNIT, IN ADDITION THE AUDIO WARNING SOUND LEVEL IS VERY LOW DESPITE THE MAX SETTING ON THE SYSTEM. MY CELL PHONE'S RINGER VOLUME IS MUCH LOUDER THAN THE SUBARU'S EYESIGHT VOLUME. DURING THE NORMAL MUSIC LISTENING I CAN'T EVEN HEAR THE SAFETY WARNINGS (REAR CROSS TRAFFIC, FORWARD WARNING, AND LANE ALERT ETC). THIS CREATE AN EXTREMELY DANGEROUS DRIVING ENVIRONMENT THAT MIGHT LEAD TO AN ACCIDENT. MY CROSSTREK DOES NOT HAVE AN ADDITIONAL WINDSHIELD VISUAL ALERT LIKE MY GM CAR THAT HAS A RED LED PROJECTED TO WINDSHIELD IN ADDITION TO AUDIO ALERT. BY THE WAY GM'S ALERT STOP THE RADIO AND THE VOLUME IS LOUD. MY PROBLEM WAS CONFIRM BY DEALER AND SUBARU OF AMERICA. SOA TOLD ME THAT THER ARE NO PAIRS NEEDED. I HOPE YOU CAN WORK WITH SUBARU OF AMERICA TO ASK THEM TO REPAIR THIS IMPORTANT SAFETY FEATURE. I HAVE A YOUNG TEENAGE DRIVER IN MY FAMILY AND I AM VERY CONCERN ABOUT THIS ISSUE. THANK YOU FOR YOUR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072201February 11, 2018
UNKNOWN OR OTHER
TRAVELING ON WESTBOUND I-74,8:30 PM 02/10/2018 APPROXIMATELY 63MPH,CAR ON CRUISE CONTROL WHEN THE CAR LOST POWER,FELT LIKE TRANSMISSION SLIPPING,ENGINE REVS TO 8000 RPM.LUCKILY,LITTLE TRAFFIC,PULLED CAR TO RIGHT SHOULDER.TURNED KEY OFF,CAR WOULD NOT RESTART.CALLED WRECKER AND TOWED CAR TO BUSAM SUBARU IN FAIRFIELD,OH.VERY FORTUNATE THAT PEOPLE ON 74 WERE NOT KILLED WHEN CAR LOST POWER,VERY SERIOUS SAFETY ISSUE INVOLVED HERE.CAR LOST POWER DRIVING IN A STRAIGHT LINE,ON CRUISE CONTROL OVER RELATIVELY LEVEL TERRAIN.BUSAM WILL BE NOTIFIED TOMORROW MORNING THE CAR HAS BEEN TOWED TO THEIR LOT AND HOPEFULLY THEY CAN FIND OUT WHAT HAS HAPPENED.NEGLECTED TO SAY THE CROSSTREK HAS APPROX. 32000 MILES AND UP TO THIS,HAS NEVER PRESENTED ANY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072072February 10, 2018
UNKNOWN OR OTHER
THE CAR BATTERY WAS DEAD AND RECHARGED BY SUBARU ROADSIDE ASSIST. WE RAN THECARFOR 40 MINUTES. THE FOLLOWING DAY THE CAR BATTERY WAS DEAD AGAIN. WE CALLED THE RYE DEALERSHIP WHERE WE PURCHASED THE CAR AND HAD IT TOWED THERE. THE PERSON WHO CHARGED THE BATTERY THE FIRST TIME TOLD US THAT SUBARU'S HAVING A LOT OF CALLS FORDEADBATTERIES BUT NOTADMITTING THERE'S A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065808January 30, 2018
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 SUBARU CROSSTREK. WHILE DRIVING 65 MPH, THE EYESIGHT DRIVER ASSIST SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE HOME, TURNED OFF AND RESTARTED THE VEHICLE, AND THE INDICATOR DIMMED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BERTERA SUBARU OF HARTFORD (111 WESTON ST, HARTFORD, CT 06120, (888) 865-1393) WHERE IT WAS DIAGNOSED THAT THE EYESIGHT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064426January 23, 2018
ELECTRICAL SYSTEM
HEAD UNIT FREEZES. CANNOT ADJUST RADIO VOLUME OR CHANGE STATIONS. MUST SHUTDOWN VEHICLE FOR A FEW MINUTES TO ALLOW COMPUTER TO REBOOT. VEHICLE IS IN MOTION WHEN THIS SITUATION OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064115January 22, 2018
STEERING
DURING THE MORNING AND SOMETIMES IN THE AFTERNOON AS I START THE VEHICLE THE STEERING LIGHT COMES ON AND THE VEHICLE IS NOT ABLE TO BE STEERED. THIS HAS HAPPENED MULTIPLE TIMES AND I BROUGHT IT TO THE SUBARU DEALERSHIP BECAUSE THE VEHICLE IS STILL UNDER MANUFACTURES WARRANTY. LAST WEEK THE DEALERSHIP CALLED AND STATED IT WAS REPAIRED, I HAVE ALL THE RECORDS. AS MY PREGNANT WIFE AND I GOT INTO THE VEHICLE I STARTED THE CAR TO LEAVE AND THE STEERING LIGHT WAS ON AGAIN, AND I COULD NOT STEER THE VEHICLE. I AM NOW VERY AFRAID THIS WILL HAPPEN WHILE I AM DRIVING. I HAVE NOT CONFIDENCE IN THE CAR AND THE DEALERSHIPS ABILITY TO FIX THE ISSUE AND THE VEHICLE SITS AT THE SUBARU DEALERSHIP IN ROSEVILLE CA CURRENTLY. ON ALL OCCASIONS THE VEHICLE WAS STATIONARY, BUT THERE ARE INCIDENTS WHERE OTHER SUBARU DRIVES HAVE EXPERIENCED THIS ISSUE WHILE DRIVING. I HAVE MANY RECORDS THAT CAN BE REVIEWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057395December 29, 2017
UNKNOWN OR OTHER
DRIVING HOME AT NIGHT ON THE FREEWAY AND THEN A SUDDEN BOOM! SOUNDED LIKE A BRICK HIT THE ROOF OF THE CAR. FRIGHTEN A BIT BUT MANAGED TO PULL OVER AND THE NOTICED THE SUNROOF WAS SHATTERED. DROVE SOME SLOWLY AND LOOKED AT IT MORE WHEN I GOT HOME. I NOTICED THAT THE GLASS LOOKS LIKE IT BLEW UP LIKE A VOLCANO. IT BLEW OUTWARD. SO I STARTED SEARCHING IF THIS WAS A KNOWN ISSUE AND FOUND OUT THAT IT WAS WITH MANY MANUFACTURERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054283December 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. WHILE MAKING A RIGHT TURN, THE ELECTRICAL SYSTEM FAILED AND CAUSED THE CONTACT TO REAR END ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11051438November 30, 2017
ENGINE
ENGINE STALLED WITHOUT WARNING WHILE DRIVING ON HIGHWAY: I HAD BEEN DRIVING FOR ABOUT AN HOUR AND A HALF WHEN MY LOW FUEL WARNING LIGHT CAME ON, WHICH MEANT I STILL HAD 70 MILES LEFT UNTIL EMPTY. ALMOST IMMEDIATELY AFTER, WHILE DRIVING ON THE HIGHWAY IN THE MIDDLE LANE, MY ENGINE MADE A REVVING NOISE AND MY CAR LOST POWER (PRESSED GAS PEDAL, BUT NOTHING HAPPENED). PRIOR TO THAT, THE CAR DROVE NORMALLY. THANKFULLY, I WAS ABLE TO EXIT OFF OF THE HIGHWAY, AT A SNAIL'S PACE, AND PULL INTO A PARKING LOT AND AS SOON AS I DID, THE CAR DIED AND ALL OF THE LIGHTS ON THE DASH CAME ON. RADIO STILL WORKED. NO WARNING LIGHTS CAME ON BEFORE THE CAR LOST POWER, EXCEPT FOR THE LOW FUEL LIGHT. I TRIED TO RE-START THE CAR, BUT THE ENGINE DID NOT TURN OVER. I HAD TO CALL A TOW TRUCK AND BY THE TIME THE TOW TRUCK ARRIVED THE CAR STARTED NORMALLY. I DID NOT FEEL SAFE DRIVING THE CAR AND HAD IT TOWED TO A DEALERSHIP. DEALERSHIP SAID THAT THE CODE FOR CAR RUNNING TOO LEAN HAD COME ON. AFTER PUTTING THE CAR THROUGH A SERIES OF TESTS, THEY DETERMINED THAT IT MUST HAVE BEEN BAD GAS PUT INTO THE TANK. AFTER SEEING NUMEROUS COMPLAINTS FOR THE 2015 FORESTERS AND CROSSTREKS WITH IDENTICAL SITUATIONS, I DO NOT BELIEVE THAT GAS WAS THE CULPRIT. . I HAVE OWNED VARIOUS CARS OVER THE YEARS AND THE ONLY THING THAT BAD GAS CAUSED WAS SPUTTERING. I BOUGHT A NEW CAR SO THAT I HAVE PEACE OF MIND WHILE DRIVING 80 MILES ON A BUSY HIGHWAY EVERY DAY. I NO LONGER HAVE THAT PEACE OF MIND AND INSTEAD WONDER IF MY TWO YEAR OLD CAR WILL LOSE POWER AGAIN, BUT UNDER DIFFERENT CIRCUMSTANCES. WILL IT HAPPEN AT NIGHT WITH NOWHERE TO PULL OVER WITH A TRACTOR TRAILER BEARING DOWN ON ME? SINCE THE INCIDENT, CAR NOW HAS ACCELERATION PROBLEMS AT LOW SPEEDS; FEELING LIKE IT WILL STALL WHEN PRESSING THE GAS PEDAL, BUT IT DOES NOT ACTUALLY STALL. CAR HAS BEEN AT DEALERSHIP SEVERAL TIMES AND THEY CANNOT REPEAT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045364November 11, 2017
ELECTRICAL SYSTEM, ENGINE
ON NOVEMBER 11TH, 2017 AT 12:30AM A POLICE OFFICER WOKE US UP TO INFORM US THAT OUR HAD SPONTANEOUSLY CAUGHT ON FIRE. THE VEHICLE WAS PARKED ON A CITY STREET, TURNED OFF, AND NOT MOVING. THE CAR HAD BEEN PARKED AND TURNED OFF FOR FOR APPROXIMATELY 5 HOURS BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT RULED THAT IT WAS A MECHANICAL FAILURE AND NOT ARSON. THE FIRE ALSO TOTALED THE CAR THAT WAS PARKED IN FRONT OF IT. THE REASON FOR THE FIRE IS CURRENTLY UNKNOWN ALTHOUGH THE INSURANCE COMPANY IS ASSIGNING AN INVESTIGATOR TO FOLLOW UP ON THE FIRE DEPARTMENT'S REPORT. THE VEHICLE WAS PURCHASED AS A PRE-OWNED LEASE AND HAD 53,000 MILES ON IT. WE ALSO HAD ROUTINE MAINTENANCE PREFORMED AND OIL CHANGES EVERY 4,500 MILES. THE POLICE REPORT FOR THIS CASE IS THROUGH THE CITY OF SANTA MONICA POLICE DEPARTMENT - INCIDENT # 17-142429.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11043004November 3, 2017
POWER TRAIN
I WAS DRIVING ON THE INTERSTATE HIGHWAY FOR APPROXIMATELY 110 MILES. I SLOWED DOWN TO PAY A TOLL AND THE VEHICLE STALLED AND WOULD NOT RESTART. THIS WAS THE SECOND TIME THIS VEHICLE HAS STALLED DURING INTERSTATE HIGHWAY DRIVING. THE FIRST TIME WAS AROUND 17,000 MILES AND THIS TIME 38,000 MILES. IT TOOK APPROXIMATELY 2 1/2 HOURS BEFORE THE VEHICLE WOULD RESTART. HAD IT TOWED TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041020October 30, 2017
POWER TRAIN, UNKNOWN OR OTHER
NORMAL ACCELERRATION VEHICLE MAKES WINDING NOISE. DOES NOT ACCELERATE, ENGINE RPM INCREASES. PROLONG TIME TO ACCELERATE TO NORMAL SPEED AT THE TIME.(I.E. 50MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035261October 20, 2017
ELECTRICAL SYSTEM
UPON STARTING THE CAR, THE RADIO BLARES AFTER A FEW SECONDS, WHEN BACKING UP, FOR INSTANCE, REGARDLESS OF WHETHER IT HAS BEEN TURNED OFF. ACCORDING TO SUBARU, THAT'S THE WAY IT'S DESIGNED. I THINK ITS A SAFETY HAZARD, AS THE FIRST MOMENTS WHEN DRIVING CAN REQUIRE SPECIAL ATTENTION (WHEN BACKING UP, FOR INSTANCE), AND THE RADIO BLARING WITHOUT WARNING CAN BE DISCONCERTING AND JARRING. CAN THIS BE CONSIDERED A DESIGN FLAW, AND THE VEHICLES WITH THIS NEW SYSTEM RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033990October 17, 2017
SUSPENSION, SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031731October 4, 2017
POWER TRAIN
I HAVE RANDOM BUT CONSISTENT PROBLEMS WITH MY 2015 SUBARU CROSSTREK IN REGARDS TO THE CVT, STALLING AND ACCELERATION ISSUES. I HAVE COMPLAINED TO THE DEALERSHIP ON MANY OCCASIONS. WHEN COMING TO A STOP AND THEN ACCELERATING AGAIN IT FEELS AS IF THE CAR IS ABOUT TO STALL AND IN SOME SITUATIONS I FELT IT DID FOR A SECOND. ITS A VERY FRIGHTENING SITUATION WHEN MERGING INTO TRAFFIC OR DRIVING DEFENSIVELY AND THE CAR JUST DOESN'T RESPOND. I HAVE COME VERY CLOSE TO BEING HIT BECAUSE THE CAR DID NOT RESPOND. ANOTHER WAY TO EXPLAIN IT IS THIS: WHEN STARTING FROM A COMPLETE STOP, ITS LIKE THE CAR SHIFTS FROM 1ST TO 4TH IN A SPLIT SECOND AND THE CAR FAILS TO ACCELERATE AND IT TAKES ABOUT 5 SECONDS FOR THE CAR TO RESPOND AND SLOWLY PICK UP SPEED LIKE IT WAS ACCELERATING STARTING IN THE WRONG GEAR (4TH). I HAVE BEEN DEALING WITH THIS FOR OVER 2 YEARS NOW AND I'D LIKE TO GET THIS FIXED ASAP. PLEASE ISSUE A RECALL FOR THESE CVTS AND HAVE THE MANUFACTURER FIX THEM. JUST EXTENDING THE WARRANTY TO 100K DOES NO GOOD BECAUSE I BROUGHT IT TO THE DEALERSHIP LAST WEEK AND TIMES BEFORE AND THEY DIDN'T FIX ANYTHING, THEY JUST COLLECTED DATA AND SENT IT TO SUBARU BUT I STILL HAVE THE ISSUE. I ALSO NOTICED THE PROBLEM MORE PROMINENT WHEN THE WEATHER IS WARMER WHICH LEADS ME TO ALSO SUSPECT AN AIR/FUEL ISSUE OR SOMETHING ELSE ADDING TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029930September 26, 2017
ELECTRICAL SYSTEM
PURCHASED NEW 2018 CROSSTREK WITH HARMAN KARDON PREMIUM AUDIO SYSTEM. AFTER ONE WEEK THERE WAS A CONSTANT STATIC BUZZ COMING FROM THE DOOR SPEAKER ON THE PASSENGER-SIDE, EVEN WHEN THE AUDIO SYSTEM WAS TURNED OFF. DEALER SAYS THAT THEY NEED TO REPLACE THE AMPLIFIER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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