Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11431202August 31, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I was crossing two lanes of a very busy ocean front street when the engine “bogged down” . I let off on the gas pedal and then depressed it again, which then caused the engine to go off. I the quickly restarted the engine and was able to get out of the way of oncoming traffic. This was the only time the engine failed, but on about three or four previous times, the engine “bogged down” when I depressed the gas pedal, but recovered after I quickly depressed the pedal again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430667August 26, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Crosstrek. The contact stated while entering the vehicle, he heard a popping noise and saw there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was repaired by an auto glass company. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 19,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430534August 25, 2021
ENGINE, SERVICE BRAKES, POWER TRAIN
My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11430290August 24, 2021
POWER TRAIN
When I put the car in park the key would turn off the car but not come out of the ignition. The only way to get the key out was to turn the car back on and try again, sometimes 5+ times. When I took the car in for repair at a Subaru dealership they said this was a constant Subaru problem and that my shifter plate guide would need to be replaced. They charged me $600 but after searching Subaru forums I found that Subaru will sometimes pay for this repair because it is a known issue with a repair bulletin number (16-112-18). I believe this is a widespread defect and Subaru should pay for all repairs, not simply the repairs of consumers who have the resources to know to call the company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430061August 22, 2021
UNKNOWN OR OTHER
Key gets stuck in ignition when vehicle is in park. The key will go to the on position but cannot be pulled out. You must turn the car back on and go into drive and reverse and park again to try and get the key to come out. Sometimes this does not work and you must do so again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429330August 16, 2021
UNKNOWN OR OTHER
Key get stuck in ignition and cannot be pulled out after turned off. I've seen this not just happened to crosstrek but all other Subaru models after certain mileage. People tried to restart the car in place, shift gear to d and back to p. More than a dozen people reporting similar problems on subaruxvforum or cargurus.com and a service bulletin (TSB #16-112-18R) issued to this problem, however people can only get repaired with the warranty. Very surprised to see this has not been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428952August 13, 2021
VISIBILITY/WIPER
The windshield cracked while going over railroad tracks. Spiderweb cracks that are small to see unless driving into the sun and then they are visible all over the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427988August 6, 2021
ENGINE
The contact owns a 2018 Subaru Crosstek. The contact received notification of NHTSA Campaign Number:21V264000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) however, the part to do the recall repair was unavailable. The part was on backorder because of a previous recall for the ignition coil as well. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed the backorder of the part for the recall. The manufacturer also informed the contact that their case would be escalated. The contact had not experienced a failure. VIN tool confirms parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427683August 4, 2021
SERVICE BRAKES
Outer left rear brake pad broke away from the backing plate causing damage to the brake rotor. The pads were original equipment and not worn out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427748August 4, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Subaru Crosstrek. The contact stated that the vehicle would not start which resulted in the battery needing to be replaced. The contact stated that the check battery message was displayed on the instrument panel. The vehicle was diagnosed and repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427714August 4, 2021
VISIBILITY/WIPER
Upon entering the vehicle (parked in the garage) I looked at the rear view mirror which I always do as I reverse. I noticed a crack on the windshield behind the mirror. The crack was not there when I entered the garage because I had to use the garage remote on the mirror to open the garage door. I would have noticed it (crack). The crack appeared suddenly. I am reporting this problem because I read that another owner, of similar vehicle, has complained about the same issue and almost with same mileage on his car. Same year vehicle too. Given the windshield/Glass history Subaru has with the Outback model, I wonder if this problem is transferred to the Subaru Crosstrek. The two vehicles do share the same type of glass!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427006July 29, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Crosstrek. The contact stated that a horizontal crack had formed on the bottom passenger side windshield without incident or impact. The contact stated that the crack obstructed his vision while driving. The contact had taken the vehicle to an independent mechanic who informed him that the failure may have been caused by the excessive summer heat. The contact then spoke to the dealer and was informed that the vehicle was not under recall or warranty. The manufacturer was also notified of the failure and referred him back to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426134July 23, 2021
ELECTRICAL SYSTEM
I had to have it be jump-started first on 7/20/21 and again on 7/23/21, the battery had been replaced with a new manufacturer's battery in Feb. of 2020. When the battery didn't start on 7/23 there were several warning lights concerning all the electrical safety systems. AAA came again this time jumped it and it started and I had it towed to the dealership. Since it was towed to the dealership I have learned that this is a documented problem with this car and that there was even a service bulletin put out by Subaru about how to deal with the problem, their fix is to replace the battery but that is fixing the symptom but not a cure. I was told that I should report this to your agency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425765July 21, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Crosstrek. The contact stated while the vehicle was parked, the front windshield cracked without impact. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 37,000. The VIN was not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425427July 19, 2021
ENGINE, FUEL/PROPULSION SYSTEM
CAR HESITATES ON ACCELERATION PERSISTS AFTER RECALL (REPLACEMENT OF IGNITION COILS). CONDITION PERSISTS SINCE PURCHASE (NOV, 2019). NUMEROUS REPAIR ORDERS DID NOT CORRECT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424974July 15, 2021
ENGINE, POWER TRAIN
SHUDDERING - CVT belt or pulley not working properly? JERKING, HESITATION - Crosstrek will not go when the gas pedal is pressed or hesitates or pauses for a moment after the gas pedal is engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424687July 13, 2021
ELECTRICAL SYSTEM
The battery in my Crosstrek inexplicably drains and sometimes won't hold a charge. I've had to buy a charger/booster after replacing the battery twice. 7/20/2020 and 9/18/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423784July 7, 2021
ELECTRICAL SYSTEM
2016 Subaru Crosstrek 2.0 LTD (CVT) When placing vehicle in park, occasionally, will not allow me to remove ignition key when transmission is placed in park position. Safety issue is that I am not able to exit vehicle because if they remains in the car, it will be an easy vehicle to steal. Especially an issue if I am in a parking lot at night or during severe weather conditions. The car dealer and Subaru of America feel that it is my financial responsibility even though there are numerous other Subaru Crosstrek owners that have voiced the same complaint. Subaru has issued several service bulletins acknowledging that there is a defect and that the shifter was redesigned for model year 2019. Subaru Service Bulletin 16-112-18R states "The cause is contamination if the Park-Range switch internal components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423059July 1, 2021
UNKNOWN OR OTHER
2019 Subaru Crosstrek Left rear window ( driver’s side) window shattered without warning. There was a recall issued for this exact problem - but the time frame for the recall was narrow and my car was not included as it was just shy of the start date for the recall although manufactured in the same month. Subaru’s number for this recall is WUG-92. The child car seat was covered in glass and shards of glass were embedded throughout the car. The fact that the car was parked with no one in it does not lessen the reality that this would have been a tragic incident for the child and anyone in the car or near the car especially if we had been driving on a highway. Subaru has been contacted and took all the information. I am documenting this for a warning to other Crosstrek owners to be aware that this is known to happen without warning until Subaru notifies them of this potential danger. Hopefully the recall will be expanded to avoid harm and injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422942June 30, 2021
VISIBILITY/WIPER
The windshield cracked seemingly at random during the winter. It was approximately 15 degrees on I-70 in CO on December 11, 2020. The windshield suddenly cracked with no indication of impact. It was a 6 inch crack. The windshield appears prone to cracking as evidenced by 1000s of other consumer complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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