Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11566705January 20, 2024
ELECTRICAL SYSTEM
went in for the WRL-23 recall in sept 2023 a very short time after getting notice, the servicing dealer. found the work needed to replace the dash wire harness as per the instructions, we were told the harness had to be ordered, days later we got a phone call advising the harness was being back ordered, as of 01/19/2024 we again were advised it was still on back order, a call to subaru of america asking why the part for a recall could be back ordered for FOUR months did not give much help other than being told it would take a week to investigate the issue. being a retired service manger for another brand auto i felt being lead around how can a recall be made and zero parts available in a reasonable time to make a repair ,which in this case could cause a fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566225January 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On 12/21/23 at approximately 9:19am PST, I was driving [XXX] away from the intersection of [XXX]. This is a divided four lane road (two lanes in either direction). While driving on a winding section of road divided by pillars, my forward collision detection and automatic braking systems erroneously activated when there were no cars or objects in front of me. My dashboard displayed a pre-collision braking warning message and there was a loud beeping alarm. My vehicle rapidly and unexpectedly decelerated. Another driver was following closely behind me when my car rapidly and unexpectedly decelerated. This could’ve caused the driver behind me to rear end me. Also, at various points in the past the forward collision detection system has at time alarmed erroneously without activating the brakes, even when there are no cars in front of me or said cars were very far in front of me and there was no risk of collision. I reported to incident to Subaru and made a service appointment for the issue on 1/18/2024. The Service Advisor advised me that the system has been known to produce false positives. He advised me to disable the pre-collision braking system on windy roads, where the system may incorrectly detect that the car is about to collide with static objects in the median, especially if those objects are reflective. No further service or inspection was performed related to these issues on 1/18/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563975January 6, 2024
UNKNOWN OR OTHER
I reached out to a local dealership to trade in my car. Upon getting there, they told me that I am in need of new tires. The car has only been driven 25k miles and they stated that new tires are needed. I have gone to this dealership prior and not once have they stated otherwise indicating or checking the issue as to why this is happening to this car. If it was something due to an alignment, then why was this not checked and indicated before the car’s tires are being worn out? Or, is this a manufacturer defect? Now, I have to get new tires on a car that has barely made it past 25k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563936January 6, 2024
UNKNOWN OR OTHER
Pulling out of the garage, when I applied the brakes, the car came to a stop, then started beeping, and the control panel started flashing that several systems were disabled, and I needed to check the manual. The car shifter would not move (it was in Drive at the time, but wouldn't move). After turning the car off, the screen flashed to place car in park. At this point, the car was approximately 2/3 out of the garage (and blocking the garage door), with the front bumper just overhanging the curb of the street. Subsequent attempts to start the car and put it in gear to move it back into the garage were unsuccessful. The car refused to go into gear, and the display continued to flash about disabled systems. After approximately 75 minutes, the car 'reset' enough to put it in gear. This allowed the roadside assisnance driver to get the car on the tow truck without having to use tow chains. The dealership has not yet determined the cause of this behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563930January 6, 2024
UNKNOWN OR OTHER
Dealer installed OEM trailer hitch and wiring harness as part of the new vehicle purchase agreement. Installed prior to my taking delivery at the selling Subaru Dealership. During a service visit today at a local RV/Trailer Retail/Service Center, the technician inspected my hitch and found loose/untightened trailer hitch attachment bolts. Luckly I have never pulled a trailer since purchasing the vehicle. No damage or accidents have occurred because of this. Service Tech (not by Subaru) tightened all the bolts to make sure my Subaru was safe and roadworthy. Thank you in advance for your attention to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563914January 6, 2024
ELECTRICAL SYSTEM
In early November 2023, NHTSA Recall Number23V755000 was issued for my 2021 Subaru Crosstrek. I was not notified by NHTSA or Subaru even though none of my contact info has changed since buying this new vehicle. I believe that this creates a potential safety issue if owners are not made aware. I found out through Carfax in early January 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563783January 5, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
In three separate incidents while car only shows 70 in fuel indicator, my 2016 Crosstrek stalled while driving on a highway. I have brought my car to Subaru dealer, but they cannot find anything wrong with my 2016 Crosstrek. In each of the three separate instances after waiting on the side road for 30 minutes, I was able to restart the car and drive home. My car just had a new engine air filter replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563077January 2, 2024
ELECTRICAL SYSTEM
The digital communication module (DCM) on this Crosstrek is faulty and is leading to parasitic drain on the car battery. This defect is consistent with other Subaru models such as the Outback. However, this specific model and year was not included in the class action suit and order but the issues are similar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561960December 26, 2023
VISIBILITY/WIPER
I wanted to reach out to you about our new 2024 Crosstrek Wilderness. Subaru is having many issues with their thin windshields for 2023/2024 Crosstrek windshields. Our new vehicle has barely 2100 miles and the windshield has cracked in two places. Not from a rock chip and from normal highway driving. This is a safety issue. Normal to work driving, No off roading. I have been reading up on Subaru windshields and how they require constant repair/replacement. Subaru should issue a recall and install thicker windshields that meet higher safety standards. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561780December 25, 2023
ENGINE, UNKNOWN OR OTHER
Not sure yet what component or system failed as the car is being towed to dealer. On 12/23/24, The engine made a grinding noise and then the car completelyshut down and froze on the Highway. No Power, All the Dashboard lights flashed on - and I could not put the car in Park. Since I was on the highway - my safety and safety of drivers behind me were at great risk until a help truck was able to block the road. Car will be inspected by Subaru on 12/26. Subaru was closed 12/23 PM, 12/24, 12/25 There were NO warning lamps, messages or other symptoms of a problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560259December 15, 2023
VEHICLE SPEED CONTROL
When slowing to park, with foot on brake, vehicle suddenly and unexpectedly surged forward going up an incline, side-swiping the parked car to the right of the driver, without any action taken by the driver. Safety at risk from uncontrolled car during sudden unexpected acceleration. Reported hours after event, police report filed, insurance claim filed. Dashboard during the event light up with multiple indicators. No prior unusual symptoms.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11559357December 10, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11559145December 8, 2023
ELECTRICAL SYSTEM
I own a 2016 Subaru Crosstrek with only 37,000 miles. There is a problem with my battery being drained after not driving the car for several days. I have had to call for a jump start 3 times, Aug. 8, 2023, Sept. 5, 2023 and Nov. 14, 2023, each time after returning from vacation. I replaced the battery when it happened the second time, but the problem continued to occur. I have taken my car to the Subaru dealership for diagnostic. They checked the draw level in the vehicle electric system found excessive draw of 350MAH when everything was turned off. The performed DCM (data control module) check and disconnected the fuse. The draw dropped down to 15MAH. I was told I could leave the fuse disconnected, which would leave me with a useless navigation system, loss of front speakers and bluetooth, or replace the DCM that would cost me around $1000. I have done research online and found this is an ongoing problem with Subaru. There were no warning lamps, messages or other symptoms prior to the failure each time. This poses a safety risk if I am in a public parking late at night and I cannot get my car started. I have reported the problem to Subaru of America.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558545December 5, 2023
STEERING
The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 75 MPH, the power steering assist failed to operate as the steering wheel seized with the power steering warning light illuminated. Due to the failure, the vehicle swerved to the left before the contact was able to pull over to the shoulder of the highway. The contact restarted the vehicle and the power steering assist returned before the failure recurred upon exiting the highway. Due to the failure, the vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering had failed and needed to be repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V065000 (Steering). The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in the dealer possession. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557526November 29, 2023
SEAT BELTS
The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to restrain the contact in her seat, causing her forehead to hit the steering wheel and the back of her head to roll between the A-Pillar of the front windshield and the front driver's side door. The contact attempted to depress the brake pedal when the front of her ankles hit the bottom of the dashboard. The air bags did not deploy. A police report was filed. The contact was transported by ambulance to the hospital and received medical attention for a brain injury, lower back pain, and broken blood vessels on her ankles. The contact was later diagnosed with craniocervical instability (CCI). The vehicle was towed to a body shop, where it was repaired. The vehicle was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11556496November 22, 2023
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
I have had several of the safety systems on the vehicle shut off suddenly. Twice, I have taken the vehicle into the dealership to get it looked at and now I will have to do so for the third time. It is pretty concerning because it has to do with all the safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555771November 18, 2023
UNKNOWN OR OTHER
Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555391November 16, 2023
VEHICLE SPEED CONTROL
The contact owns a 2018 Subaru Crosstrek. The contact stated that while depressing the accelerator pedal, the vehicle failed to immediately respond before abruptly accelerating forward. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure and unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554730November 12, 2023
ELECTRICAL SYSTEM
Purchased NEW car 2018 and ALWAYS serviced at dealership. No problems until January 2022, radio issues. Dealer replaced radio - ever since then, the battery of the car keeps dying. The radio was replaced at least 3 times. Approximately Jan 21, 2023, I had to pay to replace the battery because service department said it needed to be replaced. Jan 23rd, the car was dead in my garage - they replaced the battery. On Jan 27th, car was dead again in the garage. Dealer had car towed and they kept until Jan 31st, when they had a “specialist” from Tampa look at the problem - another battery. Oct 3 again dead in the garage. Even the TEO KEYFOBS has to be replaced as they were drained of power. There obviously is an ELECTRICAL PROBLEM somewhere in the engine and we are afraid that the car might stop running WHILE I AM DRIVING IT, or AIR BAGS DEPLOY or maybe an ENGINE FIRE. THERE IS A SERIOUS ELECTRICAL ISSUE WITH THE VEHICLE. I reported it to Subaru Corporation and their executive said to “just keep bringing it in when the battery has died”! How does that resolve the electrical POTENTIALLY UNSAFE ISSUE? As of today, 11/12, in the evening you can see on the radio screen a type of “glow” or “backlight” coming from the screen WITH THE RADIO TURNED COMPLETELY OFF. We are seniors who are not afraid to drive this car because of potential safety issues or being “stranded” somewhere if it is not operational. I contacted Subaru Corporation and all they will do is issue a “goodwill” credit of $1,500 toward a new car. We are retired and on a fixed income and thought this would be our forever car and even purchased the extended warranty to avoid any future expenses that we could not afford. It would be an unbudgeted expense to pay for another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554718November 12, 2023
UNKNOWN OR OTHER
Windshield crackers with no outside damage. Started on drivers side and is spreading across.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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