Saturn Ion Complaints

4,344 consumer complaints on file.

#10669428December 31, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:IGNITION
THE CAR FAILING TO START ON THE FIRST IGNITION CYCLE AND A SMELL OF FUEL WHILE DRIVING AND AFTER THE CAR AS TURNED OFF WAS NOTICED. A WEEK LATER FUEL IS NOW CONSIDERABLY LEAKING FROM NEAR THE REAR OF THE CAR. A RECALL HAS BEEN ISSUED FOR A FUEL PUMP PROBLEM ON THE 2007 ION, BUT ONLY IN CERTAIN STATES, ILLINOIS NOT INCLUDED. OBVIOUSLY, THIS IS A MAJOR SAFETY ISSUE AND YET ANOTHER DEFECTIVE PART/SYSTEM FROM SATURN/GM. AS GM DEALERSHIPS ARE BOOKED REPAIRING THE FAULTY IGNITION SWITCHES, I HAVE TO WAIT OVER A WEEK FOR THE REPAIR TO GET LOOKED AT. THE CHOICE IS NOW RISKING FIRE/EXPLOSION ON THE CAR AS THE LEAK IS VERY NEAR THE HOT EXHAUST PIPE OR NOT GOING TO WORK FOR A WEEK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669183December 30, 2014
STEERING
I TOOK MY CAR IN FOR A RECALL ON THE STEERING AND THE SAID THEY REPLACED THE ELECTRIC STEERING MOTOR. IT STILL HAD NO STEERING . THE GM DEALER SAID IT WAS 58.00 TO TELL ME WHAT WAS WRONG, THE DEALER CAME BACK AND SAID THAT IT WAS THE STEERING MODULE WAS BAD. GM CUSTOMER SERVICE SAYS THE MODULE IS COVERED BUT THE GM DEALER WONT REPLACE IT BECAUSE THEY SAY THAT THE MODULE IS PART OF THE STEERING COLUMN AND ITS ON COVERED FOR THE STEERING COLUMN. I HAVE BEEN GOING ROUND AND ROUND FOR 30 DAYS AND NO AVAIL. I NEED SOME HELP. I AM SENDING THIS FOR MY STEP-DAUGHTER [XXX] WHO IS THE OWNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661722December 29, 2014
ELECTRICAL SYSTEM
2003 SATURN ION SAFETY RECALL FOR THE IGNITION SWITCH MAY MOVE OUT OF THE "RUN" POSITION, RESULTING IN A PARTIAL LOSS OF ELECTRICAL POWER AND TURNING OFF THE ENGINE. *MW THE IGNITION SWITCH WAS REPLACED, AS DIRECTED BY RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668760December 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT STATED THAT THE GEAR SHIFTER WAS ACCIDENTALLY STRUCK AND THE VEHICLE REVERSED INDEPENDENTLY WITHOUT A KEY IN THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668785December 29, 2014
STEERING
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE FAILURE MILEAGE WAS 78,000. UPDATED 03/10/15*LJ UPDATED 9/11/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668873December 29, 2014
FUEL SYSTEM, GASOLINE
BILL DODGE AUTO GROUP, WESTBROOK ME 04092, INVOICE 841019, CUSTOMER STATES CAN SMELL FUEL CHECK FOR LEAK, 00 DIAG AND REPLACE LEAKING FUEL PUMP AND SENDER. 8986 CGM $US 198.00,1 19257125 NB- (S) MODULE KIT $390.32. PARTS 390.32 LABOR 198 OTHER 0 TOTAL $588.32 62491 FUEL SENDING UNIT FOUND FUEL LEAKING BY TANK AREA, REMOVED TANK AND FOUND SENDING UNIT RETURN LINE BROKEN OF SENDING UNIT, WILL NEED NEW SENDING UNIT, REMOVED AND REPLACED SENDING UNIT & CHECKED FOR LEAKS, O.K. NHTSA CAMPAIGN ID NUMBER 12V459000 SEPT 19, 2012 FUEL SYSTEM, GASOLINE DELIVERY PUMP, FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY RESULT IN A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668929December 29, 2014
ELECTRICAL SYSTEM, POWER TRAIN
I RECEIVED A LETTER FROM SATURN TODAY 12/29/2014 WITH THE LETTER STATING DECEMBER 2014. IN THE LETTER IT STATES THE FOLLOWING " THIS LETTER IS INTENDED TO MAKE YOU AWARE THAT YOUR VEHICLE'S TRANSMISSION SHIFTER MAY NOT PROPERLY TRANSMIT AN ELECTRICAL SIGNAL THAT ALLOWS THE IGNITION KEY TO BE TURNED COUNTER CLOCKWISE PAST THE ACCESSORY MODE TO THE "LOCK" POSITION AFTER THE VEHICLE HAS BEEN SHIFTED INTO PARK. IF THIS OCCURS, THE IGNITION KEY CANNOT BE REMOVED FROM THE IGNITION CYLINDER WITHOUT DEPRESSING THE MANUAL RELEASE PLUNGER LOCATED ON THE UNDERSIDE OF THE STEERING COLUMN AS DESCRIBED IN THE OWNERS MANUAL. A KEY LEFT IN THE ACCESSORY POSITION FOR AN EXTENDED PERIOD OF TIME MAY RESULT IN SEVERE BATTERY DRAIN AND A POSSIBLE NO START CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668527December 27, 2014
STEERING, ELECTRICAL SYSTEM
APPARENTLY EITHER THE "NEW IGNITIONS" ARE ALSO FAULTY OR THE DEALERSHIP LIED ABOUT HAVING REPLACED IT AS THEY DID ABOUT HAVING COMPLETED THE 3RD RECALL REPAIRS (I'D RECEIVE A LETTER FROM GM SOME WEEKS LATER SAYING THE PARTS WERE NOW IN AND TO TAKE THE CAR TO THE DEALERSHIP TO HAVE THE WORK DONE). THIS EVENING AT ABOUT 5:35PM PACIFIC TIME I CAME HOME AND YET ONE MORE TIME THE KEY WOULD NOT COME OUT OF THE IGNITION AS IT WAS IN THE ALT POSITION. I TRIED 5 OR 6 TIMES OVER A SPAN OF 10-15 MINUTES TO NO AVAIL. THE HEADLIGHTS HAD TO BE TURNED OFF MANUALLY AS DID THE OVERHEAD LIGHT. I WAS GETTING MY HOUSE KEY OFF THE RING SO I COULD GET MY TOOLS OUT OF THE HOUSE TO ONE MORE TIME DISCONNECT THE BATTERY AND DECIDED TO TRY TO REMOVE THE KEY AGAIN. IT WAS AT THAT POINT THAT THE KEY FINALLY CAME OUT OF THE IGNITION. THE REASON I SUSPECT IT MAY BE THE DEALERSHIP IS THAT ALTHOUGH THE SATURN WAS STILL ON THE RECALL LIST FOR THE THIRD REPAIR ON THE SAFERCAR.GOV SITE UNTIL ABOUT A WEEK LATER, COINCIDENTLY A FEW DAYS AFTER FILING A COMPLAINT WITH GM OVER THE CONTINUING RUDE AND DISRESPECTFUL TREATMENT AT THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668305December 26, 2014
POWER TRAIN
AS I WAS DRIVING ALONG A CITY STREET LAST AUTUMN, THE TRANSMISSION STARTED SHIFTING WITH A NOTICEABLE JERK EACH TIME IT WENT INTO ANOTHER GEAR. THIS IS AN AUTOMATIC TRANSMISSION. WHEN I CAME TO A STOP LIGHT I PUT THE CAR INTO PARK. WHEN I PUT THE CAR BACK INTO GEAR, THERE WAS AN EVEN STRONGER JERK. THE JERKING KEPT ON EACH TIME THE CAR SHIFTED. AT THE NEXT LIGHT I TURNED THE CAR OFF DURING THE RED LIGHT AND THEN TURNED IT ON WHEN THE LIGHT TURNED GREEN. THE PROBLEM CONTINUED, SO I WENT STRAIGHT TO AN AUTO REPAIR SHOP. THEY WERE BUSY SO I HAD TO WAIT AWHILE, AND THEN IT TOOK ME AWHILE TO EXPLAIN THE PROBLEM. WHEN THE TECHNICIAN WENT OUT TO SEE WHAT THE PROBLEM WAS, THE PROBLEM WAS GONE. ISN'T THAT SOOOO TYPICAL. THIS LAST SUMMER, THE SAME THING HAPPENED. THIS TIME I WENT HOME AND LET THE CAR SIT THERE FOR 15 TO 20 MINUTES. THE PROBLEM WAS GONE AGAIN. MY FEAR IS THAT THIS COULD HAPPEN AT HIGHWAY SPEED AND GOD ONLY KNOWS WHAT COULD HAPPEN THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668334December 26, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED WHEN SHE TURNED THE IGNITION SWITCH, THE VEHICLE FAILED TO TURN ON INTERMITTENTLY. IN ADDITION, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668353December 26, 2014
FUEL/PROPULSION SYSTEM
RETURN FUEL LINE RUSTED OUT AT SUPPORT CLAMP LEAKING FUEL ONTO GROUND. VEHICLE HAS NOT BEEN IN AN INCIDENT AND I NOTICED IT IN THE DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668228December 25, 2014
STEERING
I AM WRITING TO REPORT FRAUD BY ROSEVILLE CHEVROLET. THIS IS IN REGARDS TO THE SATURN RECALL OF THE ELECTRIC POWER STEERING #14115. EVIDENTLY THE DEALERSHIP, ROSEVILLE CHEVROLET HAS SUBMITTED A CLAIM THAT THEY HAVE REPAIRED THIS DEFECT. THEY HAVE NOT. I HAD TAKEN MY CAR IN FOR THE FIRST TWO RECALLS. THE PARTS FOR THE THIRD WERE NOT IN YET. I TOLD THE SERVICE MANAGER TO KEEP MY CAR UNTIL THEY COULD FIX THE 3RD RECALL AS I DID NOT SEE WHY I SHOULD HAVE TO CONTINUE TO RISK MY LIFE FOR GM. A WEEK LATER THE MANAGER CALLED SAYING THE 3RD RECALL WAS DONE. WHEN I WENT TO GET THE CAR I ONLY RECIEVED TWO RECEIPTS. I DIDN'T HAVE MY READING GLASSES SO COULD NOT SEE WHAT WORK HAD BEEN DONE. I LATER LOOKED AT THE PAPERS AND NEITHER HAD THE 3RD RECALL LISTED. WEEKS LATER I WAS NOTIFIED BY SATURN THAT THE PARTS WERE NOW IN. I CHECKED THE SAFERCAR WEBSITE AND FOUND MY CAR WAS NO LONGER LISTED FOR THE 3RD RECALL. APPARENTLY THEY ALTERED THE RECORDS CLAIMING THEY HAVE DONE THE WORK, WHICH WAS NOT DONE. WHAT EXACTLY AM I SUPPOSED TO DO TO GET THAT REPAIR DONE? WHAT IF ANYTHING WILL BE THE CONSEQUENCE FOR THEIR COMMITTING FRAUD AND PUTTING MY LIFE IN DANGER BY ASSURING THAT I CAN NOT GET THIS RECALL REPAIRED? I SPOKE TO GM AFTER FILING A COMPLAINT ABOUT THE DEALERSHIP AS I HAVE HAD NOTHING BUT PROBLEMS WITH THEM SINCE I BOUGHT THIS CAR NEW IN 2006. I INFORMED THEM THAT I WOULD NOT GO BACK THERE FOR THE 3RD, I HAVE NO REASON TO SUBMIT MYSELF TO MORE ABUSE. IT WAS AFTER FILING THE COMPLAINT THAT SUDDENLY MY CAR THAT IT NO LONGER SHOWED ON THE SAFECAR SITE. ROSEVILLE CHEVROLET HAS OUT DONE THEMSELVES WITH CRIMINAL BEHAVIOR. WHAT IF ANYTHING AT ALL WILL BE DONE? HOW DO I GET A COPY OF THIS CLAIM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668084December 23, 2014
ELECTRICAL SYSTEM
I PARKED THE CAR IN FRONT OF MY HOUSE, LEAVING THE HEADLIGHTS ON. WHEN I WENT TO PUT IT IN THE GARAGE, I TURNED THE KEY IN THE IGNITION SWITCH, AND HEARD NO SOUND. I REALIZED I HAD LEFT THE HEADLIGHTS ON AND THE BATTERY WAS DEAD. THEN THE KEY WOULD NOT TURN IN THE LOCK SO I COULD REMOVE IT. I COULD NOT OPEN THE TRUNK WITH THE BUTTON ON THE DASH, IN ORDER TO REPLACE THE BATTERY. THE CAR IS NOW USELESS TO ME. I WILL GET A BATTERY CHARGER TO CHARGE THE BATTERY FROM THE ENGINE COMPARTMENT, BUT SOME REPORTS ONLINE REPORT THAT THE IGNITION SWITCH MUST ALSO BE REPAIRED. THIS IGNITION SWITCH AREA WAS JUST REPAIRED IN A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667628December 22, 2014
AIR BAGS, STEERING:COLUMN
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE ONLY HAD MANUAL STEERING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667640December 22, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUMES COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED DUE TO AN INTERNAL FAILURE WITH THE FUEL PUMP MODULE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V003000 (FUEL SYSTEM, GASOLINE), 12V459000 (FUEL SYSTEM, GASOLINE) AND 09V419000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667348December 19, 2014
UNKNOWN OR OTHER
THERE WAS NOT AN ACCIDENT . THE KEY WILL NOT COME OUT OF THE IGNITION WHEN YOU TURN THE KEY BACK, YOU HAVE TO WAIT FOR A WHILE THEN IT WILL FINALLY COME OUT. THIS IS AFTER THE RECALL THAT FIXES THE IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660609December 18, 2014
UNKNOWN OR OTHER
2007 SATURN ION CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667074December 18, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT THE KEY BECAME DIFFICULT TO REMOVE FROM THE IGNITION. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V17000 (FUEL SYSTEM, GASOLINE) AND THE CONTACT STATED THAT AFTER THE REPAIRS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHIFTER AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667127December 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664738December 17, 2014
AIR BAGS, STEERING
WAS ON WAY HOME CAR STARTED GOING TO THE RIGHT AND WHEN TRIED TO CORRECT IT CAR WOULDN'T TURN LEFT KEPT GOING INTO A TREE AND CAR IS NOW DAMAGED. OVER TWO MONTHS AGO GM SENT OUT SOMEBODY TO LOOK AT CAR THIS WAS AROUND OCTOBER 15 AND HAVE NOT HEARD A WORD BACK FROM ANYBODY. WHICH ISN'T A SURPRISE BECAUSE THE ACCIDENT HAPPENED SEPTEMBER 13 AND WE WERE GIVEN THE RUN AROUND FROM THE BEGINNING. APPOINTMENTS MADE AND NOT KEPT, PHONE CALLS TRANSFERRED FROM ONE PERSON TO ANOTHER ALL WITH DIFFERENT ANSWERS AND RESPONSES. MY QUESTION TO YOU IS WHEN IS SOMEBODY GOING TO CONTACT US AND GIVE US SOME ANSWERS? I TOOK THE CAR IN FOR THE FIRST CALL BACK AND HAD NO PROBLEMS BUT THIS IS RIDICULOUS, NOT ONLY HAS NOTHING BEEN DONE OR SAID BUT THE AIR BAGS DIDN'T EVEN GO OFF BUT THE CAR HAD TO BE TOWED AWAY AND THE ADJUSTER YOU SENT OUT SAID HE DIDN'T KNOW WHY AS WE WERE TOLD IT WAS BECAUSE IT WAS BETWEEN THE CENSORS. I WASN'T BORN YESTERDAY BUT DIDN'T SAY ANYTHING WAS WAITING FOR THE REPORT. STILL WAITING, I KNOW WE LIVE IN A RURAL AREA BUT THREE MONTHS IS A LITTLE LONG TO WAIT DON'T YOU THINK? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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