RIVIAN R1S Complaints

160 consumer complaints on file.

#11580094March 29, 2024
AIR BAGS, SEAT BELTS
My wife does not shows up as a passenger in the front seat about 30% of the time with the seatbelt fastened. She is 105~108 lbs. This is a continuing problem with no fix in sight. Not registering when seated means two key things: 1) no airbag support in case of an accident 2) passenger side climate control doesn't function separately from synced mode. After multiple attempt with the Rivian service center/mobile service, all they can only say that it's within spec. Rivian SC staffs say that SW fix is coming. That was 4 over the air firmware updates ago. Unfortunately the problem is so small in terms of affected population, they have done nothing to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578998March 22, 2024
AIR BAGS, SEATS
Every time my wife gets into the front passenger seat the sensor in the seat doesn’t recognize her sitting down and doesn’t active the passenger side airbag also the climate control is inactive. Rivian claims that there is a seat weight limit but my wife weighs 145 lbs. this happens all the time until my wife moves around enough to activate it. Then sometimes it turns off in the middle of a drive as if there wasn’t a passenger in that seat. This has also occurred with some heavier passengers. Rivian claims nothing wrong with the vehicle. I took delivery at the end of October and the problem still continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578985March 22, 2024
AIR BAGS
Passenger occupancy system seems flaky when my fiance sits in the passenger seat - sometime it takes 30 seconds to register she is there, sometimes it goes off while we are driving if she makes slight adjustments in the seat (while sitting straight and not in any awkward position), which can be dangerous if we were in a near crash situation, her weight shifted causing the airbag not to deploy. Although she is on a smaller side (5’5’’ 110lb) we never had this issue with any car we owned or rented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574972March 1, 2024
AIR BAGS
Longstanding issue with R1S and R1T’s not recognizing a front passenger is present. Many reports in online forums regarding the same problem and ours does not even see a 6’4” 450lb passenger regularly. Other complainants are reporting feedback that it’s ‘within spec’, ‘it’s safer for smaller passengers’, and that ‘you need to sit in the seat properly’(?!). Please do something about this serious safety issue. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571793February 14, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
(1) Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: "Critical Battery Issue" + "Electrical Hazard Possible; Drive to service center immediately. Avoid driving through water" + "Coming to emergency stop soon; Steer to safety and park" (2) Q: How was your safety or the safety of others put at risk? A: (1) The car abruptly stopped near a corner in middle of street blocking the street, police had to intervene with traffic *potential for collision/pedestrian strike (2) The car had no electrical, completely blacked out and HAZARD lights didn't work when Police asked to turn them on, nothing would turn on **potential for collision (3) Car was blacked out with all windows down, doors unlocked and unable to get into compartments of vehicle to remove personal items of value due to all electrical being backed out *potential safety / theft concern Police ended up towing due to Rivian being unable to locate a tow in a timely manner the incident occurred at 4:30pm and Police politely waited for Rivian until her 6:30 and then called their local tow yard for secure space for unresponsive unit blocking street (3) Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: Not sure - It took Rivian until 11:30am the next day to coordinate a pick up from local tow yard where Police mandated tow due to Rivian being unable to clear a hazard blocking the street (4) Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: The local Police were on scene and were highly accommodating directing traffic to mitigate any potential safety issues for pedestrians, drivers and on-lookers. Rivian hasn't shared anything at all and its 24hours+ after the incident (5) Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Yes, as listed above in #1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570453February 7, 2024
UNKNOWN OR OTHER
Horn is too weak and inaudible when there’s other noise around or if someone is listening to music in their car. Other vehicles don’t seem to hear the horn in case of emergencies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569231February 1, 2024
AIR BAGS
The passenger airbag does not consistently turn on or stay on with passengers in the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568926January 31, 2024
AIR BAGS, SEATS
The system does not turn on the airbags for driver or passenger under 140 pounds. This is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568813January 30, 2024
AIR BAGS
The passenger seat doesn’t recognize a passenger in the seat. Happpens all the time for my wife, who ways 120lbs… there are hundreds of folks who also have this problem with the Rivian passenger seat/driver seats. Huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562227December 28, 2023
AIR BAGS, SEATS
Intermittently does not register a passenger in the passenger seat (even with a seatbelt on and seat upright in a normal position) such that the airbags are turned off and climate controls are not activated. Passenger weighs more than 120 lbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561958December 26, 2023
AIR BAGS, SEATS
When I am driving, my passenger sometimes does not trigger the airbag to activate. Depending on how they are sitting, many times the passenger airbag is set to "off" because it can not detect a passenger. The Rivian service center has investigated and mentioned there is no problem and that the passenger needs to sit more upright, but this still seems like a safety issue if we are driving and fail to notice that the passenger airbag is not activated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561935December 26, 2023
AIR BAGS, SEATS
A passenger of lighter weight will not trigger the passenger seat’s weight sensor, rendering the passenger side airbag disabled. The passenger must sit up perfectly straight and center their weight on the center of the seat for them to be properly detected. A service center visit claimed the seats are working as designed, but there is clearly an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561045December 20, 2023
AIR BAGS, SEATS, SEAT BELTS
Vehicle routinely (>90% of the time) fails to detect occupancy of front passenger seat resulting in disabled airbags and other related safety systems. Our particular vehicle experiences the issue with passengers ranging from 150-425lbs resulting in a significant safety concern. Searching online indicates this is a common issue and repair requests are routinely denied with claims that it is operating correctly. Others have been told it is due to posture or seating position…I’ve never had a vehicle whose safety features were disabled due to poor posture?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560954December 19, 2023
AIR BAGS, SEATS
Passenger seat does not detect my 5'4" 110lb wife, thus preventing the airbags from activating. This is the first car we've encountered with this problem. Is Rivian accounting for the fact that the weight occupancy sensor account for the weight of the legs placed on the floor? Please let us know if there will be a recall or a software update to address this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560396December 16, 2023
AIR BAGS
Passenger seat does not detect light to normal weight/BMI adult buckled in and disables the front passenger airbag. Vehicle service state it is working as intended. Therefore, for all intent and purposes the vehicle does not have passenger airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560132December 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
On Monday, December 11, 2023 Myself, my girlfriend, and our two dogs were headed across the I-182 bridge coming out of Pasco, WA to Richland, WA. We were in the far left or center lane (I am not sure which). The highway is three lanes each way. We were at highway speed (the speed limit is 70 mph). About ¾ of the way across the bridge, the vehicle felt like all 4 wheels locked. The vehicle then skidded, turned 90 degree towards the concrete bridge barrier. We struck the bridge barrier nearly head on. The vehicle then rotated off the barrier and landed upright in the far right lane. Airbags fully deployed. There were numerous witnesses who reported seeing what looked like the vehicle’s wheels lock and then the events as described. No other cars were impacted. About 20 minutes prior to the crash I commented that the vehicle alignment was off. I had to keep the wheel at 10:00 or 11:00 for the vehicle to travel straight. I found that odd as the vehicle alignment was fine prior to that. Everyone walked away from the accident although both us were injured.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11559589December 11, 2023
WHEELS, STEERING, LANE DEPARTURE: ASSIST
Low Tire Warning either failed or is defective. On Dec 11, 2023 my rear tire went flat (to 4 PSI) while driving on the freeway. I was driving for about 25 miles on the freeway when the Rivian R1S truck kept swerving left and right between the lane markers like the lane assist was malfunctioning. Another driver pulled up on the side of me and got my attention by honking their horn to let me know my tire was flat. At this point the rear passenger tire was dangerously low. There was no warning message on the dash that my tire was dangerously low. This could have resulted in a serious accident simply because I was not given proper warning about the tire pressure. I believe that the tire is defective, so had the truck towed to a tire shop to inspect and replace the tire. The truck is about 30 days old with 1,801 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559419December 11, 2023
UNKNOWN OR OTHER
The single horn on this vehicle is incredibly weak/not loud enough and has almost led to two separate incidents in my 3 months of ownership due to other drivers not being able to hear my horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558233December 3, 2023
UNKNOWN OR OTHER
The vehicle horn is not very loud and makes a low frequency noise that is not easily recognizable as a vehicle horn. The horn presents a safety risk to vehicle occupants, other vehicles and pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558104December 2, 2023
SEAT BELTS, FORWARD COLLISION AVOIDANCE: WARNINGS, VEHICLE SPEED CONTROL
I was headed straight but stopped so that I could move into a left turn lane. As I got into the left turn lane and was straightening up behind the person in front of me at almost a dead stop the R1S lunged forward and accelerated at a high rate of speed hitting the car in front of me (speed control issue already known on the R1T). The camera footage verifies it. No warning lights went off (forward collision avoidance, automatic emergency braking) that there was a car in front of me and to brake (normally if there is a car in front of you that close and the vehicle thinks there will be a collision the screen goes red and the letters BRAKE come up bold in black, the car will brake if it thinks you may hit something). Of course now all my side sensors don’t work. I am still waiting on diagnostics from Rivian. Additionally, my seatbelt didn’t lock throwing me forward. I have only had this SUV two months with 848 miles. The car in front of me had substantial damage. If anyone had been in her backseat especially a child they would have been injured. My safety was in danger with the seatbelt not locking. I am waiting on the diagnostics still from Rivian. Insurance is waiting on Rivian. There had been nothing like this prior to this incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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