RIVIAN R1S Complaints

160 consumer complaints on file.

#11684785September 3, 2025
STRUCTURE:BODY
vehicle was delivered without the driver door cable properly installed, resulting no manual way to exit the vehicle in the event of an emergency/ power failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684784September 3, 2025
EXTERIOR LIGHTING
vehicle failed to signal on left hand turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681278August 18, 2025
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving my Rivian R1S, 2025 at highway speeds, the infotainment screen went completely black, disabling the speedometer, blind spot monitoring, lane warnings, airbag/seatbelt alerts, and navigation. I had no access to critical safety information while transporting my children, creating a dangerous situation. Rivian service confirmed this is a “known bug” affecting many vehicles, but owners were not warned. Forums show this issue is widespread. A sudden blackout of all safety systems while driving is a major hazard and needs immediate investigation and recall action. Furthermore, if the issue was known, they failed to warn future or current customers of the issue and even more important, what to do in the event the screen black out happens at highway speeds. This issue is widespread among Rivian owners and no effort was made to inform potential and current customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679876August 11, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
In late May 2025, I took delivery of a new leased 2025 Rivian R1S equipped with the MaxPack battery. Since delivery, the vehicle has had intermittent electrical issues with the USB-C ports that I reported on June 12th (approx 3 weeks from taking delivery), but on July 28, 2025, it experienced a sudden and complete electrical system failure while parked. Both the high-voltage and low-voltage systems shut down, leaving the vehicle entirely inoperable. Rivian Service has reported that the incident was caused by an isolation fault, which triggered the pyrotechnic safety fuses to blow, fully disconnecting the high-voltage battery. The vehicle required towing on dollies to a Rivian Service Center, where it remains out of service pending repairs. This failure occurred within just a few months of delivery, and I have been informed by the tow operator that similar failures have occurred with other 2025 Rivian MaxPack vehicles. This defect completely disables the vehicle without warning, creating a serious safety risk if it were to occur while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679048August 7, 2025
EXTERIOR LIGHTING
The contact owns a 2025 Rivian R1S. The contact stated received notification of NHTSA Campaign Number: 25V085000 (EXTERIOR LIGHTING). The local dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about the parts not being available. The contact stated that occasionally, during colder weather, the headlights failed to function properly. The approximate failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677227July 30, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2025 Rivian R1S. The contact stated that while attempting to reverse out of a driveway with the brake pedal still engaged, the vehicle lurched forward, crashing into the vehicle that was parked in front of her, with the entire front end of the vehicle. The vehicle then lurched to the left and crashed into another parked vehicle across the street, where it came to a stop and totaled that parked vehicle. Property damage was reported to the fence that was in front of the parked vehicle. The speed at the time of the crash was unknown. The vehicle was towed to a local auto body shop. No warning lights were illuminated prior to the crash. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677043July 29, 2025
VISIBILITY/WIPER
After three (3) repairs, our 2025 Rivian R1S continues to leak all of its windshield wiper fluid when activated. This could be a safety issue if a driver's view is obstructed due to being soiled while driving. The washer function is necessary in these circumstances especially if drivers can no longer see what is in front of them. Someone could meet with an accident if his or her visibility is obstructed with no ability to clean their windows while driving. We have noticed several comments from other Rivian drivers who have experienced the same issue, leading us to believe that this could be a design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676480July 27, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Infotainment system on multiple occasions has started to have lag. Once the lag is present dragging fingers across the main infotainment screen ie navigating a map will cause the vehicle to disengage adaptive cruise/highway assist while driving at any speed. This can also be noted when as the audio output will go out at the same time. Swiping multiple fingers fast as in rubbing something off the screen will cause the system to lag as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675876July 24, 2025
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While my wife was driving our 2025 Rivian R1S (approx. 13,500 miles), the vehicle was at a complete stop when it began to slowly roll forward on its own, followed by a sudden surge of acceleration, despite no input on the accelerator. This unexpected movement caused the vehicle to collide with a Tesla directly in front and involved another two vehicles. This incident posed a serious safety risk and could have injured pedestrians or other drivers. There were no warning lights or error messages before or during the incident. The cause is UNKNOWN at this time. Rivian has not yet inspected the vehicle, but we are requesting log preservation and a full review. This behavior has not been replicated since, and the vehicle is available for inspection upon request. We believe this may indicate a malfunction in the propulsion system, regenerative braking transition, or creep mode behavior. The incident has been reported to Rivian for investigation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11672669July 11, 2025
AIR BAGS
One week into owning the vehicle a notification popped up. “Airbag system needs service”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671036July 3, 2025
UNKNOWN OR OTHER
12 volt battery replacement performed by a mobile tech 6/20/25. The battery is located under the front passenger seat. Two of the bolts anchoring the seat to the frame were not tightened after the service. This was only discovered when braking lightly during driving, resulting in movement of the seat and a minor injury to the occupant. Shortly thereafter, documented and reported to Rivian. They sent another tech to inspect and replaced the bolts (damaged by seat movement). Video of seat available, not able to attach.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668679June 23, 2025
UNKNOWN OR OTHER
Emergency exit of the rear doors does not include a manual door pull lever or cable obvious to the occupant. The panel to remove to access the release cable, and the cable to pull is not intuitive nor is it reasonable to believe a small child or an older occupant would be able to remove said panel or pull the cable to exit the vehicle. We were told occupants should exit through the front doors in the event of an emergency. This is not an acceptable strategy and I'm urging the NHTSA to recommend Rivian include manual handles in the rear doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668668June 23, 2025
AIR BAGS
Vehicle: 2025 Rivian R1S VIN: [XXX] Purchase Date: [XXX] Component/System Affected: Passenger Airbag / Occupant Detection System (ODS) Issue Description: The passenger airbag system in my 2025 Rivian R1S intermittently fails to detect a front seat passenger, causing the airbag to remain disabled even when an adult occupant is properly seated. The airbag status indicator reads “Passenger Airbag Off” despite full occupant weight in the seat, presenting a clear safety hazard in the event of a crash. This issue occurs unpredictably during normal use. The vehicle was first brought to a Rivian Service Center from June 11 to June 14, 2025, and is currently back in service as of June 23, 2025 for the same unresolved problem. However, the Rivian service team has stated they cannot replicate the issue, despite repeated attempts and my documentation of its occurrence. Safety Risk: Failure of the passenger airbag to activate under proper seating conditions poses a serious risk of injury or death in a collision. This appears to violate FMVSS No. 208 (Occupant Crash Protection) and may stem from a malfunction in the Occupant Detection System (ODS) or associated components. Request for Action: I urge the NHTSA to investigate this issue as a potential defect affecting the 2025 Rivian R1S platform. A malfunction in a federally mandated safety system, especially one that is intermittent and difficult to replicate, requires immediate regulatory scrutiny. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667308June 16, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], our 2025 Rivian R1S lurched forward while stopped at a red light, waiting to make a left turn. The driver, [XXX] , had her foot off the accelerator when the vehicle suddenly surged forward. She slammed on the brake, and the vehicle briefly bounced back — but then lurched forward again, striking the stopped vehicle in front a second time. There were no warnings or alerts on the dashboard. The incident was captured on video and shows a clear case of unintended forward acceleration. This may be linked to Rivian’s accelerator pedal recall or a software malfunction affecting braking or propulsion systems. I have video footage of this accident but was unable to upload the file. We are concerned about the safety risk this presents to other drivers and are requesting an NHTSA investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11664025May 30, 2025
UNKNOWN OR OTHER, STRUCTURE:BODY, ELECTRICAL SYSTEM
I pulled into my semicircle, long driveway as I do every morning, and stopped at the top by releasing my foot off the accelerator (no need for brakes as it is an EV). I opened the garage door and slowly stepped on the accelerator, but it started to go fast, and I felt out of control. I immediately released my foot off the accelerator (which should have stopped the vehicle) and slammed on the brakes (there is proof in my driveway with tire marks leading up to the accident) but still did not stop. I quickly realized I was going to crash into the garage, and possibly into the house, so I steered away as much as I could to only drive into and through the side of the garage wall. The space I had would have given me enough time to stop had the car not been driving at a fast speed. Even the neighbors heard braking and ran outside to see what was happening. There is a recording on a ring cam, and you can hear him say "I heard brakes". Oddly, the massive impact did not deploy the airbags. Also, the car usually records all incidents with time before and after (it has successfully done this before when I was rear ended and will if you get too close to anything), but for some reason it recorded what was labeled "incident" and you can only see me pulling into the driveway, the garage door going up, and then the video stops - no record of the crash. The car should have also detected the house. The car only stopped after driving through concrete and stucco, and up the stairs. House has massive damage, personal items in the garage destroyed, and the vehicle is possibly unsalvageable. It took until the next day to see if we could remove the vehicle from my house, but it is now at the service center and Rivian has been notified. I've since researched online and found countless similar incidents.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11663831May 29, 2025
STEERING
The vehicle steering wheel has never been straight since the day I purchased it but I thought it was normal because of the roads I drive on then it got worse and worse. Now it pulls to the left when accelerating and the steering wheel is wobbly. The steering wheel is off center by about 1-4 degrees even when the wheels are going straight. After searching on the forums and NHTSA website I found that this was an issue with 2022-2024 models. I worry that the issue has not been resolved with the 2025 model years. I have been asked to pay for an alignment which I don't mind but i wonder if other owners are having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663610May 29, 2025
SUSPENSION
clunking/thumping noise coming from front end over speed bumps like something is loose or going to fall apart. have taken car into service few times and was told its normal, its getting worse. Online forum threads have mentioned same issue , I am afraid one of these days something going to snap and cause a breakdown or even worse terrible accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663279May 27, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I was passing another vehicle on the road when the accelerator pedal got stuck on the all-weather floor mat and made the car virtually uncontrollable. I used the brakes to pull the car off the road and to a complete stop before engaging the parking brake and reaching down to dislodge the pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659167May 6, 2025
UNKNOWN OR OTHER
I have owned cars for more than three decades and never had a windshield crack. In the first three months of owning a Rivian R1 S I had two windshield cracks from a simple pebble on the highway. Multiple owners are describing the same issues, but Rivian refuses to acknowledge that there is a problem, but literally two cracks in three months and I have never had this happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651488March 29, 2025
WHEELS, SUSPENSION
Front driver wheel had a hub bolt back out rendering the vehicle unable to drive. The car made a loud grinding noise and was unsteady. I had to pull over and was unable to drive any further. It required replacement of the hub bolt and axel. This is a known problem for rivian's and has not been addressed or checked. I reported a grinding sound when I turn 2 months ago and was told that the soonest Rivian could service my car was 2 months away. This known problem and complaint should have flaggged an immediate intervention and this needs a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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