Ram 3500 Complaints (2022)

191 consumer complaints on file.

#11521839May 13, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
hello, on the truck, a review was opened, they took the truck to the dealership, they didn’t even give us anything in return, since they were in california themselves from new york for another 2 weeks, they waited in line, they said to replace the transmission and something light to do, more than a month has passed, the costs will grow hotel trailer work we don’t know what to do, they don’t pick up the phone by the truck, they take 80 thousand each and the attitude is terrible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521805May 13, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I have contacted Stellantis several times and was assigned case number 86112892 and was told someone would contact me within 24-48 hours, but no one has contacted me since I called on May 8, 2023. I can't park or drive this vehicle anywhere without causing possible damage to someone's personal property or my own and I only have this vehicle to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521357May 10, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 23V060000 (Electrical System) and 22V835000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521048May 8, 2023
UNKNOWN OR OTHER
I parked the truck in my driver, turned it off and seen smoke under the hood. Opened the hood and there was a fire next to what I believe is a coil pak. Tried to put it out with a fire extinguisher but it didn't help. It then engulfed into flames, blowing air bags, and busting out windows.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521007May 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Part distribution disconnection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520424May 4, 2023
POWER TRAIN
At 2,702 miles on the odometer. Vehicle lost all forward gears while driving. No indication of problem before catastrophic transmission failure. Vehicle has been inspected by dealer and transmission failure has been confirmed. Dealer states failure is related to Ram TSB 21-002-23 SUBJECT: K1 Clutch Snap Ring Repair OVERVIEW: This bulletin involves replacing the K1 clutch drum snap ring and possibly the K1 input shaft drum sub-assembly. MODELS: 2022 - 2023 (DD) RAM 3500 Cab Chassis 2022 - 2023 (D2) RAM 3500 Pickup 2022 - 2023 (DP) RAM 4500/5500 Cab Chassis
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520396May 4, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2022 Ram 3500. The contact stated that he stopped at a service station to refuel the vehicle however, after the vehicle was refueled, he depressed the brake pedal and restarted the vehicle. The contact then stated that when he shifted in the drive position, he heard a loud bang sound and then depressed the accelerator pedal however, the vehicle failed to increase speed. The check engine warning light illuminated. Despite the failure, the contact proceeded to drive the vehicle at slow speeds when smoke appeared from underneath the vehicle. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519595April 29, 2023
POWER TRAIN
I PURCHASED THIS 2022 RAM 3500 MENTIONED ABOVE WITH 10 MILES ON IT. I DROVE IT 159 MILES AND THE TRANSMISSION WENT COMPLETELY OUT AND WOULD NOT MOVE. THE DEALERSHIP I TOOK IT TO MENTIONED THEY HAD TWO OTHER TRUCKS THERE WITH THE SAME PROBLEM THAT'S BEEN THERE FOR OVER A MONTH... AND DIDN'T HAVE ANY TIMEFRAME ON WHEN IT COULD BE FIXED OR A RESOLUTION FOR THIS PROBLEM. I'M HOPING THERE'S A LEMON LAW I CAN ADDRESS AND WILL HAVE TO BE ON THE HUNT FOR A NEW TRUCK ONCE AGAIN, AS IT'S PART OF MY LIVELIHOOD! IS THERE ANYWAY THIS SHOULD BE A RECALL ITEM OR REPAIRED BY THE DEALER. PLEASE ADVISE ON THE BEST COURSE OF ACTION I SHOULD TAKE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516549April 11, 2023
POWER TRAIN
On 4/6/2023 at around 3:15 PM, our 2022 Ram 3500 HO 6.7 Cummins coupled with the Aisin AS69RC Transmission which failed at between 40 to 50 MPH while towing a 40' travel trailer. It was sudden when we heard two very loud clunks with jerking that coincided with each. Fortunately I was able to quickly pull onto a wide area of the shoulder from the center lane and not block or impact traffic. This could have had a high impact on traffic and the safety of others during this incident. We do not know how it could have impacted vehicle control. All forward gears were inoperative after the failure. We were stranded there for more than 3 hours waiting for two wreckers. One for the truck and one for the trailer. This was more than just an inconvenience and huge added expense that flowed into the following day when you realize what technology you rely on built into the truck. We use both vehicles for working remotely for long periods of time in a large 4 state area on the west coast. The longer this takes to remedy, impacts our ability to use the trailer. The biggest concern was the impact to our safety and to the public had we not been able to make it to the shoulder of the freeway. Truck has been inspected by a Ram Dealer. They have indicated that parts have been ordered. Ram Care has been contacted twice and a case good case number (85915865) has been created. We know of more than 160 other owners with the same story of the transmission failure with and without towing. Some have not made it home from the purchase of their vehicle. There is a group on Facebook that is capturing incidences of this with other Ram HO-6.7 Cummins-Aisin AS69RC transmission trucks. Dealer indicated they already have another vehicle on the lot (two weeks) with the same issue. There was zero warning. Failure was instantaneous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516122April 8, 2023
ENGINE, POWER TRAIN
Transmission failure while towing a travel trailer on a busy street on a slight incline. While traveling about 45 mph felt a jolt and truck lost power and would not accelerate. Felt like truck was in neutral. Truck would not engage Drive and was completely disabled in the number one lane. Tried to re engage the transmission and had success at engaging a higher gear with slow speed and high RPMs causing the engine and transmission to overheat and possibly start a fire. Safely moved across lanes to shoulder and stopped. The street is 55mph. Cars were slamming on their brakes to avoid colliding into my truck or trailer. This happened on March 30, 2023 and has been at the dealership for repairs since and has not been even inspected yet yet. No indicator or warning lamps prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515631April 5, 2023
POWER TRAIN
Bought 1/16/23, Failed 4/1/23 Transmission failed at 1,421mi. While towing a light trailer utilizing the tow/haul mode through the mountains of VA traffic. Stepped on the fuel pedal and an audible “Clunk” was heard. Immediately after, we lost all forward momentum and we’re able to slowly creep off the highway. Safety of all was put at risk as a dead vehicle was now blocking traffic on the highway. Check “engine” lamp came on immediately after audible sound. Gears 1-4 were inoperable with only 5-6 and reverse functioning. After further review, a TSB was published and sent to dealerships 1/11/23 stating the potential issue of a faulty part within the transmission of 2022 Ram 3500 6.7L models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515174April 3, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the transmission inadvertently shifted to neutral, and the vehicle stalled. The vehicle was turned off and restarted; however, the contact stated he had to shift into 4WD for the vehicle to operate as needed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it remained awaiting diagnostic tests and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515159April 3, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and the RPM became elevated; however, the vehicle failed to accelerate. The contact stated that the cruise control and tow haul mode failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514967April 1, 2023
POWER TRAIN
Transmission failed on road while driving and pulling up to a stop light. There were no warning lights prior to fault. RAM is currently looking for a transmission, but have said it could be several months. This is a wide spread problem with RAM 3500's with this transmission. It sounds like RAM has been trying to down play the problem and cover it up. Checking the RAM forums this if wife does with thousands of veggies waiting for me transmission. RAM continues to build new trucks, rather than divert transmissions from the factory to replace failed transmission that are in the dealer repair centers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513347March 23, 2023
POWER TRAIN
Sudden loss of all forward movement. Occurred without warning. I was towing a 40 foot camper on a very busy highway. This has been discussed on forums relating to vehicles with the AISIN transmission. The problem appears to be an internal component breakage in the transmission. The only message that appeared is the 4 wheel drive was inoperative. I was fortunate and was able to maneuver to the side of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512386March 17, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512312March 17, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512150March 16, 2023
VEHICLE SPEED CONTROL
2022 RAM 3500 6.7L H/O AISIN transmission failed going down the road. Very bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511476March 12, 2023
POWER TRAIN
Transmission quit working without notice and left me stranded in the roadway with my children in the vehicle. The dealership will not replace with a new transmission because of problems with the new same transmission, instead requesting to rebuild with some updated parts. As far as I know the dealership is the only place to check the issue. Check engine light illuminated only once the transmission stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511270March 10, 2023
POWER TRAIN
Transmission failed at stop light, No power to move forward for 1-2 minutes, when it moved it was jerky and erratic. Drove approximately 1 mile to RAM dealership for diagnostic and service. After it was parked it would no longer drive forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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