Ram 3500 Complaints (2016)

134 consumer complaints on file.

#11235341July 28, 2019
STEERING, SUSPENSION, WHEELS
DECEMBER 28, 2018 WAS APPROACHING A ROUNDABOUT TRAFFIC ISLAND WHEN TURNING LEFT AND RIGHT THE TRUCK WHEN OUT OF CONTROL AND BOUNCED OFF CURB AND OVER CENTER ISLAND ONE OVER CONCRETE PLANTING BOX UNDER CONSTRUCTION.BLEW PASSENGER SIDE TIRE AND DAMAGING WHEEL,FRONT DIFFERENTIAL TRAINING ARM, DRAG LINK JAM NUT COMPLETELY LOSSE AND CAUSING STEERING WHEEL TO 90 DEGREES LEFT.CLOSE TO HOME USEDFRIENS FLAT BED TRAILER TO TAKE HOME. NEWER TRUCK DID NOT WANT TO BRAND TITLE WITH INSURANCE CLAIM. IT TOOK TWO MONTHS TO SAVE MONEY AS A REPAIR APPROXIMATELY $2300. THE MECHANIC SAID THE DRAG LINK WAS COMPLETELY LOOSE. GOT TRUCK REPAIRED. APPROXIMATELY 30DAYS LATER A RECALL FOR THE DRAG LINK DEFECT. I FEEL LUCKY FOR NOT BEING KILLED. LUCKY I WAS GOING 25MPH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11235065July 26, 2019
STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT HAD THE VEHICLE SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). DUE TO THE RECALL REMEDY, THE CONTACT WAS NO LONGER ABLE TO OPERATE THE VEHICLE PER FEDERAL MOTOR CARRIER GUIDELINES. AS A RESULT, THE CONTACT HAD THE RECALL REPAIR REVERSED IN ORDER TO UTILIZE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD REPAIR THE VEHICLE WITH A NEW AND DIFFERENT REMEDY AT THE CONTACT'S EXPENSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *DT*JB *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232796July 17, 2019
STEERING, SUSPENSION, UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY WITH MY TRAILER LOADED WHEN THE STEERING WHEEL STOPPED CONTROLLING THE DIRECTION OF THE VEHICLE. IT CAUSED ME TO LOSE CONTROL OF THE VEHICLE AND COLLIDE INTO ANOTHER VEHICLE AND HITTING THE FREEWAY MEDIAN WALL. UNKNOWN AS TO THE COMPONENT, I AM STILL WAITING FOR A REPORT.*DT PHOTOS ATTACHED *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11231241July 12, 2019
TIRES
TL* THE CONTACT OWNS A 2016 RAM 3500 EQUIPPED WITH NEXEN ROADIAN HTX TIRES, SIZE: LT235/80/R17. WHILE DRIVING 45 MPH, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE REAR INNER PASSENGER SIDE TIRE HAD APPROXIMATELY 32 HOLES IN THE CENTER OF THE TIRE. THE CONTACT ALSO MENTIONED THAT DURING THE WEEK OF JULY 3RD, THE FRONT DRIVER'S SIDE TIRE HAD TO BE REPLACED BY AN INDEPENDENT TIRE SHOP. THE VEHICLE WAS TAKEN TO PRINCE FREDERICK CHRYSLER JEEP DODGE (265 SOLOMONS ISLAND RD, PRINCE FREDERICK, MD 20678) AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 42,000. THE DOT NUMBER WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210810May 30, 2019
ELECTRICAL SYSTEM
ON THE SCREEN IT COMES UP (NOT ALL THE TIME) IT COMES UP SERVICE ELECTRONIC BRAKING SYSTEM AND CHECK TRAILER BRAKES( NO TRAILER) & EXHAUST BRAKE AND THE CRUISE CONTROL WILL COME OUT. I HAVE HAD MY TRUCK INTO LARRY MILLER IN BOISE 3-4 TIMES FOR THIS PROBLEM THEY SAY THEY CANNOT FIX IT BECAUSE IT IS NOT DOING IT THEN. IT WAS DOING IT ONE DAY I STOPPED AT PETERSEN DEALERSHIP AND THEY DID A PRINT OUT WITH WHAT IT IS DOING BUT SAID THEY COULDN'T FIX IT BECAUSE I BOUGHT TRUCK AT LARRY MILLER. SO I TOOK THE READ OUT TO LARRY MILLER THEY SAID IT'S NOT DOING IT NOW SO SORRY CAN'T FIX IT! THE TRUCK HAS 32,000 MILES AND HAS BEEN DOING THIS FOR ABOUT 2 YEARS, THE TRUCK IS 3 YEARS OLD. ALSO, I HAVE HAD 5 RECALLS IN 3 YEARS I HAVE NO FAITH IN THIS TRUCK. I FEEL LARRY MILLER IS NOT INTERESTED AND WILL NOT WORK WITH ME TO FIX THIS TRUCK. I HAVE THE PRINTOUT WITH ALL THE PROBLEMS THAT ARE HAPPENING IF YOU WANT TO SEE THEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208041May 16, 2019
STEERING
THIS CONCERNS YOUR #V06/NHSTA 19V-021. THE FIX FCA IS DOING FOR THE DEFECTIVE TRACK IS SOME CHEAP WELDING OF THE LOCK NUTS THAT COME LOOSE, INSTEAD OF REPLACING THE TRACK BAR WITH A PROVEN DESIGN AND WHICH IS READILY AVAILABLE FROM BOTH FCA AND AFTERMARKET SUPPLIERS. IT IS A POOR SOLUTION TO A SERIOUS PROBLEM WHICH PUTS MYSELF, MY FAMILY AND OTHERS ON THEW SAME ROAD AT RISK. PLEASE HELP.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207688May 15, 2019
STEERING
GENTLEMEN, THIS COMPLAINT IS IN REGARDS TO THE CURRENT V06 RECALL THAT AFFECTS RAM HEAVY DUTY TRUCKS. THE CURRENT FIX OF WELDING COMPONENTS OF THE STEERING SYSTEM BY UNCERTIFIED PEOPLE IN AN UNCONTROLLED ENVIRONMENT IS SOMEWHAT CONCERNING. I HAVE NOT HAD THIS DONE TO MY TRUCK BASED ON THE HIGH NUMBER OF OWNERS DESCRIBING SOME OF THEIR RESULTS DONE BY THE DEALER. I WILL INCLUDE A COUPLE OF EXAMPLE PHOTOS. NOT ONLY IS THE WELDING OF COMPONENTS VERY INCONSISTENT, IT CHANGES THE MOLECULAR STRUCTURE OF THE COMPONENTS INVOLVED. IT ALSO RENDERS THE ABILITY TO CORRECTLY DO A FRONT END ALIGNMENT IMPOSSIBLE WITHOUT MAJOR MODIFICATIONS HAS A NEW AND IMPROVED DRAG LINK (#CSZHV061AA) THAT IS AVAILABLE BUT IS VERY RELUCTANT IN SWAPPING THESE OUT. I WOULD GREATLY APPRECIATE AN INVESTIGATION ON THE RESULTS OF THIS CURRENT FIX AND LONG TERM ISSUES TO OWNERS. THE TRUCKS ARE CAPABLE AND DESIGNED TO TOW MASSIVE AMOUNTS OF WEIGHT AND DO SO ON A DAILY BASIS. ALL THE MORE REASON TO FIX IT RIGHT BEFORE MORE ACCIDENTS HAPPEN. THANKS! CONCERNED!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207296May 13, 2019
STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) HOWEVER THE MANUFACTURER FAILED TO PROVIDE A PERMANENT REMEDY AND HAD ONLY LIMITED THE REMEDY TO AN INTERIM REPAIR. THE DEALER TRONCALLI CHRYSLER-JEEP-DODGE-RAM (818 ATLANTA HWY, CUMMING, GA 30040, (678) 244-4100) WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204089April 27, 2019
STEERING
FCA AND THE DEALER REFUSES TO VERIFY THE SAFETY OF MY TRUCK. I BROUGHT MY TRUCK TO THE DEALER FOR RECALL NHTSA 19V-021 (DRAG LINK). I TOLD THE DEALER I WANTED THEM TO INSPECT THE DRAG LINK NUTS TO INSURE THEY WEREN'T COMING OFF. I ALSO SAID I DIDN'T WANT THE NUTS WELDED TO THE DRAG LINK. WELDING THE NUTS WOULD PREVENT ADJUSTMENT WHEN ALIGNING THE TRUCK IN THE FUTURE. THE DEALER SAID THEY WOULD CUT OFF THE WELDS WHEN DOING THE ALIGNMENT. UNFORTUNATELY THIS WOULD FORCE ME TO RETURN TO THE DEALER, WHICH IS ALMOST AN HOUR AWAY, AND WOULD PREVENT ME FROM GETTING AN ALIGNMENT AT ANY NORMAL SHOP. THIS IS FORCING ME TO PAY MORE MONEY FOR ANY FUTURE ALIGNMENT. THE DEALER REFUSED TO INSPECT THE TRUCK. HE SAID THAT THE ONLY WAY THEY WOULD LOOK AT THE DRAG LINK WAS IF THEY PERFORMED THE ENTIRE RECALL, INCLUDING WELDING THE NUTS. I ASKED IF I LET THEM WELD THE NUTS WOULD THEY REPLACE THE DRAG LINK AT A LATER TIME WHEN THE NEW PART BECAME AVAILABLE, THEY SAID NO. I AM NOW DRIVING A TRUCK THAT I DO NOT KNOW THE SAFETY OF BECAUSE OF THE DEFECTIVE DRAG LINK. I CALLED FCA AND OPENED A CASE (NUMBER AVAILABLE). FCA TOLD ME THIS WAS UP TO THE DEALER. WHY DO I HAVE TO ACCEPT A NON-STANDARD SOLUTION TO A PROBLEM THAT WILL NOT GET ME A NEW, UPGRADED PART, AND WILL COST ME MORE MONEY IN THE FUTURE THROUGH NO FAULT OF MY OWN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195388April 10, 2019
LATCHES/LOCKS/LINKAGES, POWER TRAIN, STRUCTURE:BODY, ENGINE, STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING), 17V821000 (POWER TRAIN), 18V486000 (STRUCTURE, LATCHES, LOCKS, LINKAGES) AND 19V021000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192566March 30, 2019
STEERING
JAM NUTS ON DRAG LINK ADJUSTER KEEP LOOSENING. RAM HAS ISSUED A JUNK FIX BY WELDING THE NUTS TO ADJUSTER SLEEVE. WELDING ON MY TRUCK IS NOT ACCEPTABLE. I WANT A REPLACEMENT PART, NOT A WELD FIX. SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192255March 28, 2019
TIRES
TL* THE CONTACT OWNS A 2016 RAM 3500 EQUIPPED WITH NEXEN ROADIAN-A/T TIRES, SIZE: 255/65R16. WHILE DRIVING 40 MPH, THE FRONT DRIVER'S SIDE STEEL BELT SIDEWALL DETACHED AND THE TIRE BLEW OUT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND REPLACED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE FRONT PASSENGER SIDE STEEL BELT SIDEWALL OF THE TIRE DETACHED AND WAS REPLACED BY THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 20,000. THE DOT NUMBER AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192070March 27, 2019
STEERING
I RECEIVED A RECALL NOTICE #V06/NHTSA19V-021 IN THE MAIL, SO I WENT OUT TO INSPECT THE DRAG LINK ON MY 2016 RAM 3500 AND NOTICED THAT THE LOWER JAM NUT HAD BACKED OFF THE THREADS ABOUT A 1/4" IN. CONTACTED THE DEALER TO SEE WHEN THEY WOULD BE ABLE TO FIX THIS ISSUE AND WAS TOLD TO CALL BACK IN A FEW WEEKS. AND I SPOKE TO THE SERVICE ADVISER TO SEE WHAT THE FIX WAS GOING TO BE AND WAS TOLD THAT THEY WOULD TIGHTEN THE JAM NUT AND WELD NUT TO THE SLEEVE. I HAVE BEEN A WELDER FOR OVER 30 YEARS AT THE PSNS IN BREMERTON, WA.. IF YOU DO NOT KNOW THE MATERIAL TYPE AND WELD FILLER MATERIAL TYPE IT COULD CAUSE A FAILURE OF THE WELD AND THE MATERIAL THAT IT IS WELDED TO. ALSO, ANYTIME YOU WELD SOMETHING THE HEAT AFFECTED ZONE IS A WEAK SPOT. I DON'T THINK THIS CORRECT FIX DUE TO IT BEING A STEERING COMPONENT. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191397March 25, 2019
SERVICE BRAKES
I HAD A BRAKE FAULT IN MY 2016 RAM 3500 ABOUT A MONTH AGO. WHILE PULLING INTO A 150FT LONG DRIVEWAY ABOUT 8INCH OF SNOW IN 4 LO I PULLED IN THE DRIVEWAY AT ABOUT 10MPH OR SOJUST TO KEEP MOMENTUM INTO THE DRIVEWAY AS THE SNOW PLOW HAD BLOCKED THE DRIVEWAY WITH A LITTLE SNOW. I LET OFF THE GAS PEDDLE AT ABOUT 100FT LEFT OF THE DRIVEWAY ROLLED FOR ABOUT 10-20 FT THEB STARTED TO TRY RO APPLY THE BRAKE PEDDLE BUT WAS UNABLE TO GET THE BRAKE PEDDLE TO MOVE OR GET ANY BRAKING POWER TAPPED THE BRAKES A COUPLE STILL NOTHING. I THEN STOOD ON THE BRAKE PEDDLE (I WEIGHT 240LBS) TO TRY TO GET SOME BRAKING POWER AT ALL AT THIS POINT AND I AM GETTING CLOSE TO THE HOME. AT ABOUT 5FT AND ABOUT 5MPH BE4 THE HOME THE BRAKE PEDDLE FINALLY DEPLETED AND GAVE ME BRAKING POWER BUT BY THIS TIME IT WAS TOO LATE WENT INTO THE HOME AND WRECKED MY NEW TRUCK. I GREW UP HERE AND DRIVING IN THE SNOW! HAVE NEVER FELT A VEHICLE DO THIS, I AM A PROFESSIONAL DRIVER AND DRIVE FOR WORK HAVE NO ACCIDENTS ON MY RECORD AND NOW THIS! MY WIFE HAS HAD ISSUES WITH THE BRAKE SYSTEM IN IT WAS WELL ALMOST REAR ENDED SOMEONE WITH MY TWO KIDS BOTHER IN LAW AND MOTHER IN LAW IN THE VEHICLE AS WELL. THERE IS A PROBLEM WITH THE BRAKE SYSTEM IN MY NEW TRUCK AND DODGE WONT TAKE RESPONSIBILITY OR ACTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11184566March 6, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2016 RAM 3500. WHILE THE CONTACT WAS PULLING INTO THE PARKING LOT AT HIS JOB, HE CRASHED INTO A CONCRETE BARRIER DUE TO FOGGY CONDITIONS. THE BARRIER HAD NO BRIGHT PAINT OR REFLECTORS AND WAS NOT VISIBLE THROUGH THE FOG. THE MOTOR TORE THROUGH THE VEHICLE'S FRAME. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED A BRUISED LEG AND A SEPARATED SHOULDER. THE PASSENGER SUSTAINED A HEADACHE AND HEAD PAINS. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE CONTACT'S INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE VEHICLE WAS TAKEN TO FIVE STAR JEEP, RAM, DODGE, CHRYSLER (3068 RIVERSIDE DR, MACON, GA 31210, (478) 287-1907), BUT WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 99,125. *DT*JB *DT*JB *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11174961February 7, 2019
STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WOLFCHASE CHRYSLER DODGE JEEP RAM (8170 US-64, BARTLETT, TN 38133, (901) 373-3030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174962February 7, 2019
STEERING
WOLFCHASE DODGE DEALERSHIP IN BARTLETT, TN TELLS ME IT WILL ABOUT TWO MONTHS BEFORE THEY WILL HAVE THE PARTS TO FIX MY STEERING LINKAGE PROBLEMS ON MY 2016 DODGE RAM 3500 LARAMIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170921January 19, 2019
UNKNOWN OR OTHER
THIS IS THE 5TH RAM TRUCK I PURCHASE. I USE THEM FOR WORK. ALL OF THE UNITS HAVE SHORT LIFE SPAN ON TIRES. SOME HAVE DEEP THREAD BUT HAVE BUBBLES ON TIRES. I HAVE HAD SOME TIRES THAT WON'T LAST 20000 MILES. THEY WILL PROBABLY BLOWOUT IF I KEEP DRIVING THEM LIKE THIS. TIRES ARE VERY POOR QUALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169920January 14, 2019
EXTERIOR LIGHTING
WHEN PULLING GOOSENECK TRAILER THE MARKER LIGHTS GO OUT ON THE BED AND CAB OF THIS TRUCK. THE DEALERS SAY THERE IS NO ISSUE, THIS HAPPENS WITH EVERY GOOSENECK TRAILER PULLED BY THIS VEHICLE. THE RESEARCH I HAVE MANAGED TO FIND STATES THE WIRES ON THE PASSENGER SIDE BECOME PINCHED CAUSING A FUSE TO BLOW. WITHOUT SIDE MARKER LIGHTS, THE VEHICLE IS DIFFICULT TO SEE AT NIGHT. THE FIRST TIME IT HAPPENED TRUCK WAS AT A DEALER FOR UNRELATED ISSUE, THEY REPLACED THE FUSE. HOOKED BACK TO THE TRAILER, LIGHTS WENT OUT WITHIN 15 MINUTES. AS WE WERE HEADING HOME(900MILES) WAITED UNTIL WE WERE HOME TO DISCUSS ISSUE WITH A SECOND SERVICE DEALER. THEY ALSO REPLACED THE FUSE, STATING THEY COULD NOT SEE AN ISSUE. FAST FORWARD TWO MONTHS. HOOKED TO A DIFFERENT GOOSENECK TRAILER. NO MARKER LIGHTS. NO CAB LIGHTS. ONCE AGAIN FUSE BLEW. WE REPLACED FUSE. HAVE NOT PULLED SINCE, BUT ARE PLANNING TO PULL GOOSENECK TRAILER WITHIN THE NEXT MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162659December 20, 2018
UNKNOWN OR OTHER
WHEN USING REMOTE UNLOCK FOB. CAUSES THE TAILGATE TO FALL OPEN AT INTERMITTENT TIMES. WHEN SITTING STILL OR DRIVING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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