Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11460350April 10, 2022
SERVICE BRAKES
Ram has issued a service bulletin to replace the ABS control module on 2018 Ram 2500 and 3500. This needs to be a recall as Ram is forcing customers to pay out of pocket or drive a vehicle without functioning ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458896March 29, 2022
TIRES, TIRES:SIDEWALL
LT 275 / 70 R 18 (tire size) The sidewall of the tire is splitting/failing. In parallel with the bead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457482March 20, 2022
UNKNOWN OR OTHER
Infotainment screen is delaminating causing it to randomly dial and call numbers, cannot control the climate control, cannot adjust settings, and renders the navigation unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456963March 16, 2022
STEERING, SERVICE BRAKES
My ABS system has been experiencing intermittent failure, warning light comes on vehicle loses abs Also can’t align front end due to previous recall where dealership welded tie rod adjusting sleeve due to defect in lock nuts. Now vehicle eating front tires. How can a permanent fix remove a necessary adjustment. I understand welding as a temporary fix, until parts available to correct original factory defect. This is ridiculous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456555March 14, 2022
SERVICE BRAKES
2008 RAM 3500 Laramie Longhorn with 20,000 miles flashing warning messages on front display repeatedly reading : "Service Antilock Breaking System" and "Service Electronic Break System". I am not sure why is doing this. I researched on the internet and it looks like its a common issue and several individuals had broght trucks in to replace parts and systems. I believe the parts replaced in those instances were: 68437098AB- Module Anti Lock Brake System, 68143491AA- Control Anti Lock Brake System. My truck still under full warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454298February 26, 2022
WHEELS
The Eagle simulators on my truck keep coming off I hear it’s been an issue lately with these model truck it’s going to cost me over 350$ dollars plus labor for them to be put on and all the other recalls on the truck it’s been a big hassle for the dodge place to get parts to fix’s all of my recalls now this keeps happening with my wheels. Who do I contact about fixing my simulators thank you for your help look forward to hearing from you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453424February 22, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
ABS pump module failed with vehicle under 25K miles. Pump failed prematurely and failed while I was driving, disabling my ABS brakes. The ABS lights and check engine light did light up, it has since been replaced and there is no recall on this issue. Seems to be a common issue with FIAT Chrysler cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449249January 28, 2022
SERVICE BRAKES
The abs system started malfunctioning after driving through heavy rain. Seems to be worse after the truck has warmed up. I have searched this problem and believe this should be a recall. How long before someone gets hurt or dies because of this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448948January 26, 2022
STEERING
Dodge RAM put out a Recall V06 to inspect / weld the drag link adjuster sleeve for the steering. I was lead to believe that a new replacement adjuster sleeve would be coming that would not require being welded, once those parts were available, we could have the adjuster sleeve replaced that was welded. Here is the issue, EVERY TRUCK that has had the adjuster sleeve welded has to have those welds ground off when an alignment is done and then REWELDED at the cost to the customer. That doesn't seem right or fair, I'm told there is a new part available for the proper repair but the customer has to purchase this at around $400.00. Why should the customer have to pay $159 to have the adjuster sleeve that was welded per a safety issued recall UNWELDED to have an alignment done and then rewelded. Alignments are a maintenance issue and this cost should not be stuck to the owner of the vehicle, I feel Dodge Ram should be replacing these welded sleeves with the new part available at NO cost to the customer so future alignments can be performed as normal. [XXX] AEP / PSO American Electric Power - Public Service Co. of Oklahoma We have a fleet of these vehicles that had this recall done. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448729January 24, 2022
ELECTRICAL SYSTEM
8.4" Uconnect display is now bad. It changes every mode of truck as a "ghost touch" and is a severe distraction while driving-climate, music volume, stations, cameras, sensors. It is a widely known problem involving the screen digitizer and nearly every FCA vehicle having the 8.4" screen fails-Ram, Dodge, Jeep, Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447329January 13, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UConnect 8.4 Screen Delamination - The integrated radio/communication/vehicle functions module screen is delaminating on a vast number of vehicles. The repair according to RAM dealerships is a complete replacement of the screen and the controller at a cost of nearly $2000 per vehicle. While initially most believe this to be a radio issue the systems are integrated to multiple functions of the vehicle including: front and rear cameras, front and rear parking sensors, ride height controls, HVAC controls, seating controls, and a number of other systems. It also includes access to a number of phone systems including emergency calling. Due to the integrated nature of this equipment a major recall should be conducted on affected systems and also a forced reimbursement to owners of vehicles that have had to pay out of pocket for repairs or diagnostics. In addition, the delamination seems to be causing a leaking substance to drip down into other controls such as the Exhaust Brake, Trailer Brake Controls, and other physical buttons. It is my belief this is becoming a safety issue as the delamination is causing phantom key presses on various systems including setting volume of audio at 100% randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446869January 10, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS, WHEELS:HUB
While driving, the passenger-side rear wheel separated from the vehicle. All of the wheel studs were fractured off at the wheel mounting surface of the hub.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446340January 5, 2022
WHEELS
The contact owns a 2018 RAM 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The vehicle was taken to the dealer to torque the lug nuts however, the dealer did not have the new specs. The recall repair was not performed. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446045January 3, 2022
SERVICE BRAKES
Intermittent Antilock Brake Sysyem and Service Electronic Braking System warnings. Vehicle has 49,500 miles. There is a STAR service bulletin issued,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444869December 23, 2021
UNKNOWN OR OTHER, AIR BAGS
9830-2021-10627 police report 12-14-2021 Head on collision with a 18 wheeler trailer. The air bags failed to deploy. My cousin survived. None of the air bags deployed. 2018 Dodge Ram 3500 Diesel dually.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11444052December 16, 2021
SERVICE BRAKES
At 40000 miles my service brake light has come on. This a bad HCU and according to multiple site is on thousands of HD trucks Cost to repair is 1500 fo a safety piece of equipment I ha replace 400 in sensors already and now unless our a Ram dealer you cannot buy he piece to replace
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441535November 23, 2021
ELECTRICAL SYSTEM
The 8.4 u Connect Radio is delaminating and randomly calling people and switch to things on the screen randomly it’s a safety issue because it’s a distraction for the driver and could cause other electrical damage I haven’t taken it to a dealer because I already know the answer it’s up to me to replace it until the company takes ownership of there problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438095October 25, 2021
TIRES:TREAD/BELT
The contact owns a 2018 Ram 3500 equipped with Nexen Tires, Tire Line: Roadian HTX, Tire Size: LT235/80/R17, DOT Number: 8EX6. The contact stated while driving 50 MPH, the contact noticed the vehicle was bouncing while driving. The contact was able to continue driving to work. After exiting the vehicle, the contact inspected the vehicle and noticed that a bubble had started to form on the front driver’s side tire. Additionally, the contact became aware of tread separation on the tire. The contact took the vehicle to a local dealer who inspected the vehicle and offered to replace the tires with new tires. The contact declined and informed the dealer that he would seek assistance from the tire manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 27,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437862October 23, 2021
ELECTRICAL SYSTEM
The uconnect 8.4 navigation screen is delaminating. This could become a safety issue if the screen continues to melt and drip glue on the traction control, trailer brake control, parking sensors, as well as can be distracting to the driver if the screen changes on its own. It can also cause the rear view camera to turn on and cause a motion picture to be displaying while the vehicle is in constant motion. The screen has been inspected by a third party and is in need of replacement which costs over $1000. The cause is a faulty part that is not made properly and causes it to prematurely separate from the lcd screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436816October 14, 2021
STEERING
The contact owns a 2018 Ram 3500. The contact stated while driving 50-55 MPH, the vehicle inadvertently started bouncing and he lost control of the steering wheel. The contact stated as he released the accelerator pedal, he was able to regain control of the steering wheel. The steering warning light illuminated. The contact veered to the side of the road and exited the vehicle, but he could not determine the cause of the failure. The contact stated as he attempted to drive the vehicle, the steering wheel started vibrating uncontrollably. The vehicle was towed to an independent mechanic who diagnosed that the steering linkage needed to be replaced and the failure was related to NHTSA Campaign Number: 19V021000 (Steering). The dealer was notified of the failure and informed the contact that they could not assist since the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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