Ram 3500 Complaints (2015)

137 consumer complaints on file.

#11316016March 4, 2020
ENGINE
CONSISTENTLY GETTING A P00AF ENGINE CODE. PERTAINS TO THE TURBO BOOST ACTUATOR. APPARENTLY THIS HAS BECOME A COMMON PROBLEM WITH MANY OF THE RAM 6.7L CUMMINS ENGINES. THIS CAN LEAD TO POOR ENGINE PERFORMANCE AND EVENTUALLY CATASTROPHIC ENGINE FAILURE. CURRENTLY THE REPAIR COST JUST FOR THE ACTUATOR THROUGH MOPAR IS $3000. OBVIOUSLY THIS IS A RECURRING ISSUE WITH THESE TRUCKS, AT A SUBSTANTIAL COST TO THE CONSUMER. I BEGAN NOTICING THAT MY ENGINE BRAKE WOULD NOT ENGAGE WHEN DESCENDING GRADES, AND THEN I STARTED GETTING AN INTERMITTENT ENGINE LIGHT WOULD COME ON, NOW IT COMES ON ALL THE TIME. I HAD A LOCAL PARTS STORE LOOK UP THE ENGINE CODE FOR ME AND IT LOGGED A P00AF CONDITION. I GOOGLED THE INFORMATION AND REALIZED THAT THIS IS A VERY SERIOUS ISSUE THAT COULD BECOME A VERY EXPENSIVE REPAIR IF NOT ADDRESSED IN A TIMELY MANNER. IN MY OPINION, A RECALL SHOULD BE ISSUED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316019March 4, 2020
ELECTRICAL SYSTEM
RIGHT HAND REAR ELECTRIC DOOR WINDOW DOES NOT ROLL BACK UP. I HAVE TO SHUT THE ENGINE OFF, WAIT FOR A FEW SECONDS AND THEN TURN IT BACK ON, SOMETIMES IT WILL ROLL BACK UP WITH THE DRIVERS SIDE DOOR WINDOW CONTROL, OTHER TIMES I HAVE TO GO AROUND TO THE DOOR ITSELF AND USE THE DOOR SWITCH TO GET IT TO ROLL UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307218February 5, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE MESSAGE 'SERVICE AIR SUSPENSION SYSTEM 'ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MILLSBORO CHRYSLER, JEEP, RAM LOCATED AT 28380 DUPONT BLVD, MILLSBORO, DE 19966 HOWEVER, THE MECHANIC WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302859January 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE STARTED TO EMERGE FROM THE EXHAUST PIPE AND THE VEHICLE STARTED TO LOOSE POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER AT APPROXIMATE 10 MPH, THEY DETERMINED THAT THE DIESEL PARTICULATE FILTER HAD BLOWN INSIDE THE EXHAUST SYSTEM AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,143. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299235January 14, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, AN ORANGE GLOW COMING FROM UNDERNEATH THE VEHICLE AND THERE WAS ODOR OF SMOKE IN THE CABIN. THE CONTACT STOP IN THE MIDDLE OF THE ROAD BECAUSE THE VEHICLE WAS ON FIRE AND WAS ABLE TO EXIT THE VEHICLE WITH HIS WIFE SAFE BUT INHALED A LITTLE SMOKE. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT NOTICED UNDER THE HOOD WAS IN FLAME. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO UMANSKY CHRYSLER DODGE JEEP RAM DEALER, (960 HILTON HEIGHTS RD, CHARLOTTESVILLE, VA 22901, (434) 326-0298) WHERE THE CONTACT WAS INFORMED WHAT CAUSE FIRE, WHICH WAS A FAULTY TRANSMISSION COOLING LINE CLIP. THE TRANSMISSION FLUID IGNITED THE EXHAUST CAUSING THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AWAITING ON A PART TO TEST EVERYTHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE THREE TIMES AND PROVIDED A CASE NUMBER: 71744090-74426250. THE FAILURE MILEAGE WAS APPROXIMATELY 69,200.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11291439December 27, 2019
SEAT BELTS
ANY SPEED OVER 55MPH OR AND SMALL BUMPS LOCKS THE DRIVERS SEAT BELT, NO THER BELT DOES THIS, ONLY THE DRIVER SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290124December 19, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE ODOMETER GAUGE STOPPED FUNCTIONING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ARCADIA MOTORS CHRYSLER DODGE JEEP (LOCATED AT 731 W MAIN ST, ARCADIA, WI 54612, (608) 323-3118) AND CHILSON CHRYSLER DODGE, LLC (LOCATED AT 1983 S PRAIRIE VIEW RD, CHIPPEWA FALLS, WI 54729, (877) 317-2734) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 621,369.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278727November 7, 2019
WHEELS
PASENGER'S SIDE, FRONT TIRE (ORIGINAL EQUIPMENT NEXEN ROADIAN HTX) SEPARATED WHILE DRIVING STRAIGHT ON A HIGHWAY AT 65 MPH. SEPARATION CAUSED EXTREME VIBRATION AND INSTABILITY. CAUSED TRUCK TO BECOME UNDRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266069October 4, 2019
ELECTRICAL SYSTEM
VEHICLE ATTEMPTS TO DO OVER THE AIR SOFTWARE UPDATE OF UCONNECT SYSTEM WHILE DRIVING. UPDATE DOES NOT INSTALL AND SHUTS SYSTEM DOWN CAUSING LOSS OF NAVIGATION, BACK UP CAMERA, AND EMERGENCY ASSISTANCE CALLING. CREATES A DANGEROUS SITUATION WHEN TOWING A LARGE HORSE TRAILER WITH LIVE ANIMALS ON BOARD, AND RELYING ON NAVIGATION AND OTHER SYSTEMS FOR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258059September 25, 2019
WHEELS, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 45 MPH, THE VEHICLE UNINTENTIONALLY PULLED TO THE RIGHT AND LEFT. THE CONTACT ALSO MENTIONED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY DAMSON CHRYSLER DODGE JEEP RAM (790 N BRINDLEE MOUNTAIN PKWY, ARAB, AL 35016, (256) 586-6041) WHERE UNKNOWN REPAIRS HAD TO BE PERFORMED TO THE TRANSMISSION AND TURBO CHARGER. IN ADDITION, THE HUBS AND BEARINGS WERE REPLACED. THE CONTACT STATED THAT THE FAILURES STILL OCCURRED AFTER THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256125September 17, 2019
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2015 RAM 3500 EQUIPPED WITH NEXEN ROADIAN-A/T PRO IT TIRES, SIZE: 235/80/R17 (NA). WHILE DRIVING VARIOUS SPEEDS, THE FRONT END OF THE VEHICLE VIBRATED SEVERELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE FRONT DRIVER'S SIDE TIRE EXPERIENCED BUBBLING AND TREAD SEPARATION. THE TIRE WAS REPLACED, BUT THE FAILURE RECURRED WITH THE REPLACEMENT TIRE APPROXIMATELY 10,000 MILES LATER. THE CONTACT INDICATED THAT FIVE SEPARATE TIRES LOCATED IN THE FRONT AND REAR OF THE VEHICLE EXPERIENCED THE SAME FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE DOT NUMBER AND VIN WERE NOT AVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256207September 17, 2019
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT TOOK THE VEHICLE TO CARLOCK CHRYSLER DODGE JEEP RAM FIAT OF TUPELO (966 CROSS CREEK DR, SALTILLO, MS 38866, 662-842-2277) FOR ROUTINE MAINTENANCE AT 151,000 MILES. THE SERVICE MECHANIC INFORMED THE CONTACT THAT THE VEHICLE WAS DUE FOR A DIFFERENTIAL OIL CHANGE, THE CONTACT AGREED TO THE SERVICE AND A DIFFERENTIAL OIL CHANGE WAS PERFORMED. AT 173,000 MILES, THE CONTACT BEGAN TO HEAR A NOISE COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT THEN RETURNED TO THE DEALER TO HAVE THE VEHICLE INSPECTED. THE MECHANIC TEST DROVE THE VEHICLE AND THE REAR DIFFERENTIAL BEGAN TO SEIZE. THE CONTACT WITNESSED THE MECHANIC TRYING TO ACCELERATE, BUT THE VEHICLE FAILED TO ENGAGE AND WOULD NOT ACCELERATE. THE DEALER DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED AND WOULD COST APPROXIMATELY $6,000 TO REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT A REPRESENTATIVE WOULD CONTACT HIM REGARDING THE MATTER, BUT THE CONTACT HAD YET TO HEAR FROM ANYONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 173,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253663September 6, 2019
TIRES, WHEELS
DRIVER'S SIDE, FRONT TIRE (ORIGINAL EQUIPMENT NEXEN ROADIAN) SEPARATED WHILE DRIVING STRAIGHT ON A HIGHWAY AT 55 MPH. SEPARATION CAUSED EXTREME VIBRATION AND INSTABILITY. CAUSED TRUCK TO BECOME UNDRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242001August 6, 2019
POWER TRAIN
UNDER CERTAIN DRIVING CONDITION THE THROTTLE DOES NOT RESPOND IN A TIMELY MANNER. IN MERGING TRAFFIC IF YOU LET UP ON THE THROTTLE AND THEN APPLY IT AGAIN, THE ENGINE DOES NOT RESPOND FOR UP TO 2 SECONDS. THIS IS A VERY DANGEROUS SITUATION, IN HEAVY TRAFFIC MANY HAVE COMPLAINED TO FCA/RAM STARTING WITH THE 2013 MODEL THROUGH THE CURRENT MODELS. THERE ARE MANY SIMILAR COMPLAINTS OF "DEAD PEDAL" ON EACH YEAR AND 2500 OR 3500 WITH DIESEL ENGINES, BOTH WITH THE 68RFE AND AISIN TRANSMITTER. SOME TRUCKS AND/OR DRIVERS HAVE MORE TROUBLE WITH THE ISSUE THAN OTHERS. IT IS PAST TIME FOR YOU TO GET RAM TO ADDRESS THIS ISSUE. I LOOK THROUGH THE MANUFACTURERS COMMUNICATION SECTION AND SEE NO RESPONSE TO THIS ISSUE. THERE ARE MANY COMPLAINTS ON YOUR SITE COVER THIS TIME FRAME FOR THE YEAR/MODELS, AND THAT IS A TIP OF THE ICEBERG. I HAVE LEARN TO DRIVE AROUND THIS ISSUE MOST OF THE TIME, HOWEVER I WORRY THAT MY WIFE THAT DRIVES THE TRUCK IN THE WINTER IN ARIZONA COULD GET IN A BAD ACCIDENT BECAUSE OF THIS. I WOULD GLADLY TALK TO SOMEONE ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229657July 5, 2019
STEERING, SUSPENSION
DEATH WOBBLE VIOLENT SHAKING TIRE BOUNCING OR SOMETHING. I ALMOST CRASHED MY TRUCK, I REPLACED THE HUBS DIDN'T FIX IT, I HAD THE TIRES BALANCED SAME PROBLEM, I REPLACED FRONT SHOCKS SAME PROBLEM, I DON'T WANT THE TRUCK I COULD DIE IN THIS UNSAFE TRUCK, DEALER WILL NOT TAKE IT BACK. CAN YOU HELP. (XXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228540June 30, 2019
TIRES, WHEELS
NEXEN ROADIAN HTX RH5 LT235R/80-17 LR E. RIGHT FRONT TIRE HAS STARTED TO HAVE AN INTERNAL ISSUE. THE TIRE HAS "CROWNED" ON THE TREAD LINE. MEANING IT HAS AN ARC ON TREAD AREA FROM SIDE TO SIDE AND IS HIGHER IN THE CENTER. VEHICLE VIBRATES WHILE DRIVING IT BETWEEN 40 TO 70 MPH. ALL TIRES WERE ROTATED AT ABOUT 6,500 MILES. THE VEHICLE IS AT 7,900 MILES CURRENTLY. THE VEHICLE HAS ALWAYS HAD SOME SHAKING TO IT SINCE IT WAS NEW. IT HAS GOTTEN PROGRESSIVELY WORSE. I WON'T EVEN BOTHER WITH A WARRANTY CLAIM. THESE TIRES SHOULD BE BANNED FROM US DOT APPROVAL AND FCA SHOULD BE FINED HEVAVELY FOR BEING ALLOWED TO PUT NEXEN TIRES ON IT'S TRUCKS PERIOD. ALL OWNERS SHOULD BE GIVEN CREDIT TOWARDS PURCHASING REPLACEMENT TIRES. THERE ARE MANY FORUMS WITH VARIOUS COMPLAINTS ABOUT THE NEXEN TIRES BEING INSTALLED ON RAM TRUCKS. FOR THE SAFETY OF MYSELF AND FELLOW RAM OWNERS THE NEXEN TIRES SHOULD BE BANNED FROM ENTERING THE USA EITHER VIA OEM CHOICE OR ANY RETAILER OR COMMERCIAL SELLER. THESE TIRES HAVE AN EARLY 2014 DATE CODE. I'LL BE PURCHASING A NICE NEW PAIR OF BRIDGESTONE TIRES FOR MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204238April 28, 2019
STEERING
RECALL V06 ALLOWS WELDING OF ADJUSTABLE PARTS. THIS MEANS WHEN STEERING NEEDS ADJUSTMENT IN FUTURE, THE OWNER IS STUCK WITH BUYING ALL NEW PARTS TO REPLACE THE WELDED PARTS!!! HOW CAN YOU ALLOW THIS BURDEN BEING SHIFTED TO THE OWNERS WHEN FCA CAUSED THE PROBLEM BY NOT THREADING THE PARTS CORRECTLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196914April 17, 2019
UNKNOWN OR OTHER
HEAD LINER IS FALLING DOWN WITCH CAN IMPACT HEAD WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194498April 7, 2019
STEERING, SUSPENSION
WHILE DRIVING THE TRUCK AND TURNING SLIGHTLY LEFT, I HIT A SMALL BUMP ON THE ROAD AND MY TRUCK STARTED VIBRATING UNCONTROLLABLY AND I LOST THE ABILITY TO STEER THE VEHICLE. THE VEHICLE VIBRATED SO HARD THAT I SLID ACROSS OTHER LANES OF TRAFFIC TO MY RIGHT WITHOUT BEING ABLE TO STEER. I BROUGHT THE VEHICLE TO A COMPLETE STOP ON THE SIDE OF THE ROAD. AFTER THE COMPLETE STOP, I WAS ABLE TO DRIVE AND STEER THE VEHICLE. SINCE THIS INCIDENT HAPPENED, I HAVE HAD THE SAME ISSUE HAPPEN WHEN I'M DRIVING WHILE TURNING AND HITTING A BUMP. I'VE HAD THIS HAPPEN ON INTERSTATE HIGHWAYS, STATE HIGHWAYS AND FLYOVER ON RAMPS. THE DEALERSHIP DOES NOT KNOW WHAT IS WRONG AND IS UNABLE TO FIX THE PROBLEM AT THE MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192299March 28, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
WHILE DRIVING ON HIGHWAY CRUISE CONTROL FAILED TO WORK, BRAKE LIGHT WENT ON AND STEERING WHEEL TURNED UPSIDE DOWN.*DT *DT BOTH JAM NUTS WERE FOUND TO BE LOOSE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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