Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11535517July 31, 2023
SERVICE BRAKES
The Automatic Braking System (ABS) and Traction Control lights come on intermittently. They flash and and sound at random. A RAM dealer stated the lights must be on for them to get a proper code to determine the problem. This is an extreme safety problem that could occur at anytime ABS and traction control may be needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535380July 30, 2023
SERVICE BRAKES
My Hydraulic Control Unit for my ABS has failed this is the second time in 24 months it has failed and needing service. The part is on backorder and it seems to be a major known issue by the manufacturer with repairs costing near 2k dollars to the consumer because Ram does not want to cover it under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535183July 29, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS Pump motor control - General electrical failure that causes the warning lights on the dash to illuminate and an audible chime. Occurring sometimes several times in a row, which distracts operator from safe operation of the vehicle with flashing dash warning lights and audible chimes, affecting in the operation of ABS SYSTEM if required for safe emergency stopping in an emergency situation. Yes the problem has been diagnosed by a dealer ECU: ABS, CODE: C0020-01, DESC: ABS Pump Motor Control- General Electrical Failure The Manufacturer has and is aware of the batch of failed components as per various website forums. And dealer says the components for repair are unavailable for sometime. Uncertain exactly when warning lights started to flash generally, October 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534936July 27, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS and Traction control lights on. ABS Code C0020-01 ABS pump motor general electrical failure. See you recently posted some information regarding 2017-18 Ram 2500 -3500 trucks. Lots of complaints on Ram Truck forums. Lots of problems with HCU and ABS Contollers. SHOULD BE A RECALL. No braking problems...(yet)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534647July 26, 2023
SERVICE BRAKES
Eight months ago I got a "Service Electronic Braking System" warning in the Instrument Cluster. After a brief Google search it was evident that this was a common issue on these RAM trucks. After some diagnostics I determined the ABS Module and/or the HCU to be faulty. After 3 months of calling Ram dealerships in nearly every state I was finally able to locate a new ABS Module, but the HCU has been on backorder country wide for over a year now. I was recently advised by a RAM dealer that the sale of new HCU has been halted until Feb 2024 while RAM performs an internal investigation into the cause of the faulty units. The ABS, Cruise Control and Traction Control features are disabled while this fault remains. While the main vehicle brakes still function properly, the lack of ABS and Traction Control can pose a risk while driving in lower friction environments (i.e. snow, ice, rain, etc), or while hauling a trailer. RAM is not covering these parts under warranty nor is there has any type of safety recall been issued by RAM. The consumers are having to come out of pocket for these repairs (when the parts are available).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534356July 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
HCU module failed. ABS module failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534131July 24, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
C0020-01 ABS Pump Motor Control - General Electrical Failure Under Warranty by FCA Extended Warranty Unable to order part until after 2/21/24 Unsafe to drive with issue and cruise control is inoperable Dash continues to beep while driving which is also very distracting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533813July 22, 2023
SERVICE BRAKES
While driving in heavy rain a car in front of me slammed on their brakes, in response I applied mine. Instead of the ABS engaging, the rear wheels locked up and started to slide, which caused the truck to start to slide sideways on the rain slick road. Fortunately, I had maintained sufficent distance between myself and the car in front of me and there was no accident. Also fortunate was the fact no other cars were around me when the vehicle started to skid. Once I got stopped I noticed the ABS and Traction Control lights were now illuminated on the dashboard. Later that day I had the codes downloaded and received a C0020 code. Which indicated an issue with the HCU and ABS. After reviewing this issue online, I discovered that this is a know issue to FCA and the NHTSA and that many complaints have been reported concerning this issues, including a document from FCA (Star Online Publication: Case #: S2005000004) which is also on the NHTSA own website. There is no system on a vehicle more important than the braking system! Knowing the number of occurrences of this issue and possible severity of injury or even death that could result from this issue, why has the NHTSA not issued a recall for the vehicles? The NHTSA knows of this issue as evidenced by the STAR publications (now at revision C) posted on your website! Please do what your agency was chartered to do, hold the manufacturer of these vehicles accountable for fixing an obvious safety issue! I was lucky, I was not injured, neither was anyone else, but other people may not be as fortunate. Thank you,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533814July 22, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
ABS and Traction control lights on/off intermitantly. ABS Code C0020-01 ABS pump motor general electrical failure. See you recently posted some information regarding 2017-18 Ram 2500 -3500 trucks. Lots of complaints on Ram Truck forums. Lots of problems with HCU and ABS Contollers. SHOULD BE A RECALL. No braking problems...(yet)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533301July 19, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS System flashes on and off that it needs to be serviced, also cruis control doesn’t work. Took it to dealer to get it diagnosed. Dealer says the HCU needs to be replaced and the ABS pump needs to be replaced and also that cause the brakes and rotors to wear out and they need to be replaced too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532925July 18, 2023
WHEELS, STEERING
I was driving on the interstate highway. While driving at 60 mph towing a fifth wheel RV the front end shuddered for several seconds. Then the drivers side front wheel assembly broke off at the wheel studs. I was able to safely get to the breakdown lane. The drivers side front wheel assembly struck another vehicle traveling the oncoming lane. I was told that the vehicle that was struck was totaled. The police on scene documented the incident. The insurance representative has been notified and approved the repair. The collision repair facility documented. I also have pictures indicating broken front wheel studs.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532936July 18, 2023
SERVICE BRAKES
ABS/Electrical Break Control fault code C002001, a known issue with the 2018 Ram 3500, occurred at 26,000 miles rendering cruise control, traction control, and trailer brake controller inoperable. Repair parts are unavailable currently and is not covered under warranty due to age of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532878July 17, 2023
ELECTRICAL SYSTEM
2018 RAM Display screen delaminates and behaves erratically. Car phones 911 and the call cannot be stopped. Switches driver controls erratically. All electronic systems are erratic because the screen thinks it is being touched when it is not. This failure is present on this 2018 RAM 3500 and Ive seen the same failure on multiple Ram 1500/2500/3500 vehicles from 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532632July 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Ram 3500 Larime Crew Cab Deisel with 47,800 miles. We were driving home from our seasonal campsite, (about a 2 hour trip on highway) and it began to rain (about 15 minutes into the trip) it continued to rain very hard at times the whole trip home. Around 30 minutes into our trip the ABS warning light, Check Engine light, & Traction Control light came on. I pulled to the shoulder of the road and waited for a lull in the rain. I then opened the hood and inspected to see if something was shorting out electrically. I couldn't see or smell anything, so we decided to continue on our way. We exited the highway and took non-highway route home. I did not notice any issues while braking or driving that concerned me enough to have it towed. I pulled the truck into the garage (under our house) and unloaded our belongings from the weekend. I went down to the garage about 2 hours later (the key fob was upstairs) when I walked behind the truck, the cargo light and interior lights came on. This didn't make sense to me because the key fob was not anywhere near the truck. It was still raining so I decided to disconnect the batteries (2 batteries on the Cummins) rather than put the truck outside in the rain. Didn't want to take the chance of burning my house down. This was the first time this has happened (7-16-2023) I research to see if anyone else had similar issues and found a considerable number of owners with this similar complaint. The vehicle has not been taken to the dealer as of this writing. Having to pull to the side of the highway during heavy rain, put my family and others at risk. Given the number of complaints that I was able to read, I would say these issues should warrant a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532645July 17, 2023
SERVICE BRAKES
ABS and traction control become inoperable. Intermittent warning on dashboard with alarm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532678July 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
The contact owns a 2018 Ram 3500. The contact stated while driving 65 MPH with the Forward Collision Avoidance: Adaptive Cruise Control activated, the traction control and ABS warning lights illuminated intermittently. Additionally, the cruise control then deactivated independently. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532112July 13, 2023
SERVICE BRAKES
ABS and traction control warning lights were illuminated. The OBD reader says ABS pump motor control failure General electrical failure Code: C0020-01. The vehicle has not been repaired. . The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531877July 12, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Truck has only 65, 000 miles on it, I’m the second buyer, has never haul anything or hitch a trailer, I’m having this electrical brake system failure ABS, this vehicle is to expensive and new to have early issues on it. ABS Motor Control- General Electric failure. I seem other similar problems reported with same year and same problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531571July 11, 2023
SERVICE BRAKES
Repeated failure of the ABS system. Warning lights multiple times per drive. Dealer states replace HCU. Parts unavailable for over 8 months now. Dealer states known problem. Cost estimate over $1100, not covered even though known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531134July 9, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Abs/hcu faulty, brake warning light, message, and alarm will sound on and off while driving. I have tried to buy the parts and they are not available through dodge with no estimated availability. This has been going on for a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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