Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11560424December 16, 2023
SERVICE BRAKES
ABS light comes on needs a hydraulic control module which has been on back order for over a year. These trucks will lock up the brakes and lose traction without this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559797December 12, 2023
SERVICE BRAKES
Service ABS brake system and Service Electronc braking system warnings constantly come on and affects braking system and cruise control. Dealers have no answers, Dodge has no answers. As a commercial vehicle driver if my abs doesn’t work properly then I’m shut down, but dodge can get away with this in a regular vehicle. This is a very very common problem with 2018 dodge 3500’s and any help to get this fixed would be greatly appreciated, because they have no fix to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559260December 9, 2023
SERVICE BRAKES
ABS and Traction Control lights turn on and off while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558878December 7, 2023
SERVICE BRAKES
I have an active issue with the hydraulic system that presents by the ABS and Traction Control lights toggling on and off repeatedly. I pulled the ABS codes as did an independent repair shop and got code C0020-01 ABS Pump Motor Control - General Electrical Failure. There appears to be a service bulletin regarding this issue. It has not been repaired/replaced at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558892December 7, 2023
SERVICE BRAKES
I have a 2018 Ram 3500 with the Cummins 6.7 diesel engine. My ABS traction control lights constantly kick on and off. This is unknown problem as the ABS module needs to be replaced. Ram knows about the issue as thousands of trucks are affected, there is no recall. There are no parts available according to my dealer. When the lights kick on, I have no antilock brakes, no traction control and four-wheel-drive will not work. I live in the northeast, so not only is this dangerous on wet roads, but my truck is useless in the snow, as four-wheel-drive will not work. A recall is needed to force ram to produce these parts and fix the trucks at their cost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558723December 6, 2023
SERVICE BRAKES
ABS/Traction control lights and failures of the HCU and/or ABS control module. Warning lights constantly going off at about 25k miles, fixed under warranty. I think they replaced the HCU and control module in about 2020-21, but not sure. The lights continually flash again (starting at about 50K miles) and I'm assuming another HCU failure, but it's out of warranty and was told by dealer a year ago that it would be a expensive fix at my expense, and that they would have the truck for a while and may not be able to get parts. I was told that after getting it fixed, they could see if it would be eligible for any coverage, but their work was only guaranteed for 10k miles. I've researched it and discovered the original part was replaced by another part number, although the new part seems to fail as often, and it's usually the HCU and/or electric motor on HCU. I tried reporting this before, but got no confirmation or follow up from manufacturer of NHTSA, so I'm not sure it went thru. Truck currently has about 63k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558516December 5, 2023
SERVICE BRAKES
ABS failure occurs at multiple speeds and times. This occurs during normal driving conditions as well as while towing. Have reported to local dealership as well as brought in for service. Informed ABS and Pump unit needs to be replaced. Has been over 1 year and still waiting on RAM to fix. This is a safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558275December 4, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The Hydraulic Control Unit Chrysler part number 68143491AA failed and was replaced on my vehicle. I had the vehicle back to the dealer numerous times before they replaced this item. 14000 miles later the same problems are happening again. This causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. The warning lamps and messages will flicker on and off repeatedly and randomly while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558189December 3, 2023
SERVICE BRAKES
ABS system failure. Also disabling 4x4 wd during winter driving over a snowy pass; no abs, no traction control, no 4wd, no warning. I spun out several times and nearly crashed on my way home. Come to find out thousands of truck owners of this model are experiencing the same problem. This is a threat to public safety. Please address immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557674November 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Service electronic brake system, & service hydraulic brake system warning lights intermittently display on dash. Disables both of those safety features as well as cruise control. These are very important safety features especially when hauling a load!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557694November 30, 2023
SERVICE BRAKES
ABS warning indicator occurs intermittently. Dealer indicates fault code C0020-01 - ABS Pump Motor Control General Electrical Failure. Found active FCA STAR Online Publication 'case number [XXX] dated 4/28/2020 that indicated this failure, with instructions on troubleshooting/repair, and instructions for returning parts to FCA. [XXX] Dealer (8/28/23) had informed me that parts are on on backorder, unavailable, and could not be ordered until spring of 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557738November 30, 2023
UNKNOWN OR OTHER
2018 Ram 3500 Laramie Longhorn, 64k miles, ABS/Traction lights on dash, intermittent, cancels cruise control and can't switch into 4WD. Dealer said it's a known issue and there is nothing they can do because there are no parts to order. I am a retired, disabled vet and I need help please. Thank You and God bless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557389November 29, 2023
SERVICE BRAKES
My ABS/Traction Control light has been coming on for over 2 months. There seems to be no pattern to when it happens. Someone pulled out in front of me yesterday and I barely missed them. I understand the problem part is in short supply. I tow a heavy fifth wheel camper. I need to get this fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557419November 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ABS and traction control warning lights intermittently come on. Has been repaired twice by local dealership by replacing the two computer modules/pumps responsible for ABS system. Cruise control disengages when this happens. When this happens at highway speeds while pulling a heavy trailer in traffic it's a very dangerous situation and needs to be corrected by manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557183November 28, 2023
SERVICE BRAKES
Antilock brake and electronic brake modules are having electrical failures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557097November 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
I purchased my Ram 3500 new, in 2018, at Nucar auto dealership in Tilton, New Hampshire. When I reached approximately 24,000 miles, my "Check ABS" and "Check Traction Control" lights activated on my dashboard and the message console. I was using cruise control at the time, which immediately deactivated. This could have caused an accident if I had been slower to react. The warning/failure was intermittent at first, but over the next few days became almost constant. The lights/warning would flash, the warning bell would ring, and then shut off for a minute. Over, and over, and over. I brought the truck to the dealer and they ran a diagnostic. They diagnosed the following: C0020-01 - ABS Pump Motor Control-General Electrical failure INTERNAL HCU OR ABS MODULE FAULT. WILL NEED TO REPLACE HCU AND RETEST The truck only had 24k miles on it, but since it was past the 3-year warranty period, they quoted a cost of almost $1,000 to do the repair, not counting the $155 they charged to run the diag. They also stated that the parts were on backorder, and wouldn't be available for some time. Since then, I have driven the truck as little as possible since it is a safety issue. Based on information in online forums, I know that this is a problem in thousands of 2017-2018 Ram 2500&3500 trucks. My next step is to join one of the several existing class-action lawsuits, create a new class-action suit for New Hampshire, or file an individual suit. Will Ram issue a recall for this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556830November 26, 2023
SERVICE BRAKES
Anti-lock brake system warning comes on the dash and the warning chime sounds. The warning dash lights come on and goes off 10-25 times in 1/2 hour of driving. There are no error codes stored in the computer system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556390November 22, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My 2018 Dodge Ram with 7175 miles on it has a continuous service anti lock brake and service electric brake light go on and off.Cruise control inoperable as it shuts off when the warning lights go on and off.Dealer did a $160.00 diagnostic on the system that I had to pay for only to tell me the hydraulic control unit needs to be replaced at a total cost of $825.00 that I am responsible for.Additionally,the part is “controlled” by the manufacturer and they are allotted one unit per week.No time frame when the vehicle will be repaired.This is a safety issue especially when the constant “chime “ goes off which is very distracting.I haul a camping trailer with this Ram 3500 duelly four door diesel four wheel drive and the braking is questionable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556435November 22, 2023
SERVICE BRAKES
The Hydraulic Control Unit has failed intermittantly. Complained to the dealer while it was under warranty and received 'cannot duplicate.' Dealer wants $1,000 to fix. This is a well-documented failing component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556195November 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the electronic braking system warning light illuminated and chimed, causing the cruise control to become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500