Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11564839January 11, 2024
SERVICE BRAKES
ABS light goes on and off. I took it to a dealer and was told it was a C0020-01 ABS pump motor control electrical failure. There is no fix at this time as Ram is looking into the problem and will not supply any fixes until further investigation. The light and chime goes off all the time and it also cancels my cruise and anti slip. There needs to be a repair for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564528January 10, 2024
SERVICE BRAKES
2018 Ram 3500 has a code C0020-01 anti lock braking pump motor failure. Seems to be a common problem that Ram trucks has not recalled. this is a blatant safety issue that they seem to be ignoring. Parts to repair this issue is hit or miss from what I understand. Please step in and hold ram accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564505January 9, 2024
SERVICE BRAKES
Getting random ABS and traction control warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564013January 7, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Abs electronic brake light issue,brakes spongy and feels like it’s lost braking power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563236January 3, 2024
STEERING
The contact owns a 2018 Ram 3500. The contact stated while driving 60 MPH, the vehicle unintendedly steered to the right. There was no warning light illuminated. The contacted turned the steering wheel between the 10 and 11 0’clock positions to keep the vehicle aligned. The contact stated that the failure persisted. The vehicle was taken to the dealer and was then towed to a local mechanic however, the vehicle was not repaired. The vehicle was not included in NHTSA Campaign Number: 19V021000 (Steering). The manufacturer was made aware of the failure. The approximate failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563354January 3, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
From what I understand these Ram Pickups have numerous problems with the ABS module and HCU unit going out and our truck has had the same problem we had to replace the HCU unit at only 10876 miles on November 4. 2020 and now we have had the ABS warning lights coming on and took to dealer on 10/11/23 with only 22287 miles and they say we need a ABS module, we are told this part 68347098AB is on back order and as of January we still have not received it and now dealer is telling us they came out with new part number. For ram not to be able to provide parts to fix their defective braking system parts is a safety issue and Ram should make this an urgent recall issue and pay for the replacement. You cannot find the part anywhere and Ram Truck owners are having to drive with dinging warning lights and unsafe braking issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562842December 31, 2023
SERVICE BRAKES
While driving the ABS and traction control warning flashes and dings with every small bump that is hit. Confirmed HCU unit by stans garage in Duncanville tx
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562745December 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Service Electronic Brake System Warning. This warning started coming on sporadically. When the warning appears in my dash, I will lose abs function, traction control, and cruise control. This appears to be a common problem with this year Ram truck. The fix is an abs module, and or, a hcu module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562767December 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Anti-Lock Brake & Electronic Braking System error caused the internal Trailer Brake system to shut off trailer brakes just like it shuts off the cruise control when warnings come up on the dashboard. The incident happened Aug 28, 2023 while following my son and my wife in a vehicle ahead of me. I had to change lanes to try to avoid something that suddenly came across in front of my vehicle. I applied the brakes and then the trailer acted like it didn't have any brakes fell over & was totaled. If this was in traffic someone could have been killed. The "Check Anti-Lock Brake System" & "Check Electronic Brake System" warnings started coming up intermittently as I drove my RAM 3500 Diesel truck starting sometime around July 2023. I drove to the local RAM dealer and told them about the problem. They acted like they had never heard of this problem and proceeded to check the error code and then stated they had never heard of this error before. They said they would check with RAM engineering on what needed to be done. They then said there were other similar RAM trucks with the same issue & that the parts were on back order. I finally got an appointment for the dealer to check my truck after sending an email to the Service Supervisor. After they checked my truck on August 16, 2023 they said that my truck needed a new Anti-Lock Brake Control Module. I had seen that many others on the internet blogs had stated that both the Anti-Lock Brake Control Module and the Hydraulic Control Module (HCM) needed to be replaced. I was then told by the service person that the Anti-Lock Brake Control Module would not be available for months (until sometime in December) and the Hydraulic Control Module (HCU) had no date of availability. They also checked with the RAM technicians at the dealership about safety driving the truck and towing a trailer until the part came in. They told me that only the Anti-Lock Brakes may not work so it would be safe to continue to drive it and tow a trailer.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11562454December 28, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
In September 2023 I started getting a warning to service the ABS system. The warning and associated annoying tone would appear and than disappear at different times. I spoke with the service manager from Lithia Dodge where I purchased the truck. He told me that he was unable to service my truck because the ABS parts are not available. I was told that like a great number of Ram truck owners, I had to "hurry up and wait for a solution." This is unacceptable. To make matters worse, I am moving out of the country in February. I had a buyer for my truck and now it is un-sellable due to this ABS issue. I hope that a re-call will be issued soon so those of us with this common issue can get some relief. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562335December 28, 2023
SERVICE BRAKES
The HCU failed twice under warranty illuminating the ABS and TRAC lights disabling ABS functions (obviously fixed by a dealership). This is a safety hazard trying to stop a RAM 3500 without ABS, this in poor weather is beyond UNSAFE. Now, it has failed again not under warranty, same issue, same part. That is four units that have failed in my truck with only 27,000 miles in five years. The brushes in the electric motor start to fail so the ABS/TRAC light will flicker when hitting bumps, or in cold weather. The finally, they stay illuminated disabling crucial brake components and safety systems. I can have my vehicle looked at if necessary, I plan on replacing the HCU myself when the part arrives in a week (I work for a dealership).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562081December 27, 2023
SERVICE BRAKES
Abs light/ warning goes off and on continuously. Brought truck in to repair and was told that they aren’t making the parts to repair this known issue on many vehicles. Was told parts available In February which has now been changed to April. This is not acceptable. Along with being very annoying with warning light flashing off and on. It’s also unsafe. As the ABS and traction control are affected by this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561898December 26, 2023
SERVICE BRAKES
ABS and Traction Control lights on, beeping, Check Engine Light On, Codes U1408-00, C0020-01, C0044-28, P203F. Messages -Service Electronic Braking System, Service ABS Braking System, Service Trailer Brake System. My Safety As Well As My Passengers Safety is At Risk Because Apparently My Brakes Dont Work Properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561933December 26, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Dealing with intermittent service brake system messages for over a year now. Light is constant now which means my ABS / anti skid/ and cruise control no longer function. Believe this is the ongoing HCU / ABS module known issue. Frustrating going into the winter months with such a heavy vehicle and loss of safety feature with no fix from Ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561943December 26, 2023
SERVICE BRAKES
Part: 68143491AB The abs, traction control, hydraulic fails. The part begain to fail around Dec of 2022. Progressively has gotten worse. Ram dealership cannot fix or replace. Warning light and chime is off and on roughly 10 times a minute. Pressing on brakes off and on will randomly fix and reproduce the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561790December 25, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Traction control and abs lights have been coming on randomly while driving over the past several years. Seems worse and more frequent in cold temperatures. Scanner reads code C0020. Cruise control suddenly shuts off when this happens causing a safety hazard especially to those traveling behind. Dash lights and constant chimes are very distracting while driving. No abs makes winter driving more dangerous as well. Seems to be a common problem with this vehicle. There should be a recall issued to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561573December 22, 2023
SERVICE BRAKES
ABS LIGHT AND TRACTION CONTROL LIGHT WOULD COME ON AND OFF. Recently both lights stay on all the time and on the truck display it reads service electronic brake system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561299December 21, 2023
SERVICE BRAKES
My ABS electronic brake system warning came on indicating I need to have the electronic brake system serviced. I took the truck to the dealer and was told I need a new ABS control module. I was told the part was not available and they had no ETA for the part. I have been without my ABS brakes for six months. I tried calling the manufacturer and got nowhere. This has affected my cruise control and anti skid control. I tow a trailer and feel I am driving an unsafe truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560563December 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS light and Traction control light turn on and off constantly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560416December 16, 2023
SERVICE BRAKES
The ABS lights come on and off intermittently with a "service system" warning message
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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