Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11575696March 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Faulty abs and hcu module. They are defective units and discontinued for purchase. I contacted local dealer and parts are on back order for 5 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575238March 4, 2024
SERVICE BRAKES
Anti-lock braking systems (ABS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575269March 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The ABS light and traction control light comes on intermittently, from my understanding this controls the stopping power of the truck. I have no traction control when I am pulling my camper. The lights will go off and then come back on own their own, even when the truck is sitting still with nothing hooked to it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575408March 4, 2024
SERVICE BRAKES
Abs lights jump on beep then go off over and over. Had light checked and was told no fault showing. Month later did it for days then stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575189March 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Intermittent flashing and dinging for ABS system. Message in dash says “Service Antilock Brake System”. Has been diagnosed and confirmed by credited service shop. The problem occurred around 80 thousand miles, a year or so ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575081March 2, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
In 2020 my abs traction control warning light came on took truck to dealership. They replaced ABS motor. 1 1/2 year later the warning lights started to flash on which progressed into always on by April 2023. I had the truck at dealership for another recall and they tested and system. Dealership stated they would repair under warranty. I have been waiting 10 months for repair and they state they cannot order the part yet 3/2/2024 since they can only order so many per month and there is a long list in front of me. I have noticed a loss of braking power. And I am not able to use cruise control either
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575111March 2, 2024
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
67A recall was not performed on my vehicle nor was I notified of it. I have had SCR catalyst issues and def issues and my vehicles constantly fails emissions. Ram and Cummins have stated that my vehicle is not included in the recall but I am having the same issues as the 67A recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574943March 1, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
My ABS and Traction control lights will come on and off, making my cruise control stop working without warning. sometimes it stays on and sometimes it goes off. it is completely random. I'm seeing lots of reviews saying this is happening to others and its the HCU module and the abs control. please help get this fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574091February 26, 2024
SERVICE BRAKES
ABS LIGHT IS ON MEANING NO ABS,NO TRACTION CONTROL, NO 4 WHEEL DRIVE OR CRUISE CONTROL. ABS MODULE AND HCU REPAIR ARE BETWEEN 1100 AND 1400 DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573343February 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS and traction control lights constantly flash electric brake assist also flashes intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572595February 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS and traction control light comes on sporadically during driving. C0020-01 ABS Pump motor control general electrical failure. This appears to be a common problem with the 2017-2018 model RAM trucks. Parts are on national backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572275February 16, 2024
SERVICE BRAKES
There is an ongoing issue on the 2018 model RAM 3500 trucks, with their braking system. This is the 4th time that my ABS brakes have failed. There should have been a recall a long time ago. This last time the ABS failed, I brought the truck to the Garber Dealership in Greencove Springs, FL 31 July 2024. They didn't have the part and stated that it wouldn't be available until Feb 2024. They received the part (Hydraulic Control Unit (HCU)) and I brought my truck in to have the repair conducted 13 Feb 2024. The dealership called me later that day and told me that they ran into an issue that the HCU was not communicating with the ABS Module and the technician was unable to bleed the brakes. She said that they needed to order the ABS Module. After not hearing any status following that, I called back the late afternoon of 15 Feb 2024 and was told that the part wouldn't be available until June. Prior to bringing in the truck, I had brakes, just not ABS which also cancels out cruise control and trailer brakes. Now it has NO brakes and it sits on their lot until June. I bought the truck new from this dealership and the following is the history of every time the HCU and ABS Module was replaced: 1st time, 12 Sep 2029, 5,374 miles; 2nd time, 11 Mar 2021, 13,136 miles; 3rd time, 19 Aug 2022, 20,607 miles; 4th and current time, 31 July 2023, 29,769 miles. If this is the not the correct agency to help with this issue, please let me know who to contact. Thank You.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572371February 16, 2024
SERVICE BRAKES
The truck's ABS system becomes disabled after the ABS light intermittently comes on. Ram dealer diagnosis is a faulty abs pump and module. The parts are not available to fix the vehicle. ETA is June 30, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572405February 16, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS Code C0020-01-ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572097February 15, 2024
SERVICE BRAKES
I purchased vehicle new June 2018. On [XXX]. I had a Fault code of ABS brakes system and took to Mountain Valley motors Blue Ridge, Georgia for repair and replacement of hydraulic control unit. At that time the mileage 22,140. [XXX] had the same failure again and the fault code reading service ABS brake system. Took the truck to Jim Brown Dade city Florida for Repair with the fault, code reading, and replaced again the same hydraulic control unit for the brake system. Second replacement of same part. Mileage 31,482. [XXX] had the same reoccurring fault code service antilock brake system when red same problem replace hydraulic control unit for the ABS brake system. Had that repair done again and mileage 37,290. At that time they had stated a new hydraulic control part was available with part number ending in AB. Part installed 68143491AB. After returning home, approximately 120 miles later, I am having fault flash on dash screen again, saying to service ABS brake system and then disappears. I took the truck to the dealership Jim Brown. They connected their computer and said there was no codes to be read. I again had the same message flash up every day. The first time I started the vehicle and would disappear. I took the vehicle back to Jim Brown dealership. They read the code again with an additional approximate 140 miles, and no code appeared on the computer. I was told, then to just let the part fail. Is that putting me and my family in jeopardy possibly fatally by a manufacturer refusing to repair vehicle which has been a known issue before 2017 based on ram TSB advisories that I have in my possession, addressing the issue of the faulty ABS braking system. I have exhausted, all avenues with ram cares and ram dealership to. Please advise where I can go with this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571782February 13, 2024
SERVICE BRAKES
I was driving my family and the ABS light randomly popped on during a rain event and the vehicle had difficulty keeping traction. The vehicle was scanned and the code C002-01 was displayed meaning that the ABS module had issues. The vehicle has not been inspected, today, February 13th 2024 I reached out to Tacoma Dodge where the vehicle has previously been serviced to determine if this was a known issue since after a quick google it sounds like I am not the only one experiencing the issue. More digging pulled up a publication from Ram #S2005000004 which talks about the issue and parts being restricted. I also found an additional source that mentioned a class action lawsuit. I figured it was in my best interest and other owners who have experienced this issue to notify the NHTSA to assist with the investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571240February 10, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Abs module issues needs replaced but parts aren't available through the manufacturer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570948February 9, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that while operating the vehicle, the ABS and EBS warning lights remained illuminated. The contact stated that while the failure occurred, the cruise control feature was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted regarding the failure. The failure mileage was 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571000February 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 65 MPH with the cruise control engaged and towing a trailer, the vehicle drove over a bump in the roadway and the ABS warning light illuminated and the vehicle independently decelerated to 35 MPH. The accelerator pedal was depressed, and the vehicle returned to normal functionality. The contact stated that the failure was intermittent at first but had become a recurring failure while driving over bumps in the roadway. The contact stated the failure persisted whether towing a trailer or not. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The dealer replaced the ABS and ACU electrical control module. The vehicle was repaired, however the failure reoccurred. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571058February 9, 2024
SERVICE BRAKES
Anti-Lock Braking System (ABS) module and Hydraulic Control Unit (HCU) ABS/Traction Contol and Brake waring lights all on Unit has been tested shown to be bad. Have not replaced do to national back order
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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