Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11639952January 31, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Constant service electronic braking system and service ABS warning lights, loss of all traction control. It started as a intermittent loss of of these systems and now it is a total loss. There is nothing I can do to make it go away or function correctly. I took it to the dealer to talk about the recall and asked if I could go ahead and pay to have the replacement parts installed and they told me everything was unavailable. This problem has been going on for over two months. It is unsafe, now I don't have any ABS or traction control in the middle of the winter, this is the worst possible time this could happen. How can there not be a alternative solution? Someone is going to crash and get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638525January 25, 2025
STEERING
My vehicle is experiencing an abnormal free play in the steering wheel during driving on mountain roads. The steering box will all of a sudden get “light” and over steer in a long corner and has been getting worse, I have had several other friends that have experienced total failure of the steering box and have reported that the problem gets worse over time, before complete failure of steering. My nearest dealer has confirmed that the steering box may need to be replaced but it is not a “recall”! Seems pretty dangerous to me if steering may fail. Many online forums have numerous customers with same issue and had to have steering box replaced for this exact senerio. This is a highly costly repair and my truck only has 73kmiles on it. I feel this is a very serious issue that needs to be addressed by Ram! Especially if they have replaced steering boxes due to this exact complaint. They quoted me over $2500 to replace, but said it was not covered under a recall? I am very nervous driving this truck when this situation has gotten worse and is very noticeable when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638540January 25, 2025
STRUCTURE:BODY, SERVICE BRAKES, STEERING
Brakes went out and steering which caused loss of control of vehicle.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11638281January 24, 2025
SERVICE BRAKES
Service Antilock Braking System due to faulty HCU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637544January 22, 2025
AIR BAGS
Hello and good day, I purchased a 2018 DODGE RAM 3500 with 82k miles for $31k back in March 2024 @ Cambridge Truck located 5640 Glenn Hwy, Cambridge, OH 43725; Phone number 740-255-5200. My down payment was $8500 and my financial agreement was for $800 a month. My family and I were moving back to Connecticut and we needed a truck for all of our furniture/belongings, and for my fiancé's new landscaping business. On our way home the shifter wasn't shifting properly into gears but we still made it home, thank GOD. We contacted Capitol Garage Chrysler Dodge Jeep RAM which was the closest Dodge. I brought the truck in for a diagnostic and the truck was diagnosed with a faulty/failed transmission. Parts were ordered back in July and expedited in September. I've been in contact with Cambridge Truck and I've been unsuccessful getting anywhere with Cambridge or Dodge even though I purchase an extended warranty the day of purchase. I was having a full blown anxiety attack the day of purchase as well, as I was overwhelmed. I have [XXX] and a [XXX]. I've made every payment including $400 a month for insurance for a vehicle I had on the road for a week. Not to mention I had to extend my Mercedes benz lease as I had no truck to rely on. My Mercedes mileage contract was broken and I was unable to recover my $15,000 down payment. I also had to pay $1200 in lease extension costs, and $800 for insurance. I finally had to purchase another car in October with all of had in my bank $3,700. The truck was for my fiancé's business which has been on hold for 10 mouths, another $100k we're out. This is a huge loss and I'm being ignored and offered nothing. The dealership is well aware of what I'm out as I've requested a refund several times via text to the sales team. After further investigation the 2018 Dodge RAM 3500 has many recalls since 2017. THIS TRUCK CAN'T BE FIXED, THERE'S NO REMEDY OR UPDATES AVAILABLE. I NEED A REFUND! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637763January 22, 2025
UNKNOWN OR OTHER
I am writing to file a formal complaint regarding the "fix" performed on my vehicle related to the V06 Drag Link Recall. The fix, which involved checking the torque settings and welding the locknuts to the adjustment sleeve, has caused significant issues with the alignment of my vehicle. As a result, my truck is unable to be aligned, creating unsafe driving conditions. Vehicles with improper alignment present a serious safety risk, including uneven tire wear, reduced handling capabilities, and compromised braking performance. These dangers not only affect the stability of the vehicle but also pose a threat to the safety of the driver, passengers, and others on the road. The current situation with my vehicle’s alignment, as a result of this inadequate recall fix, is unacceptable and needs to be addressed immediately. I have already attempted to resolve this issue by working directly with a dealership, but after an initial conversation where they assured me the issue would be taken care of, I was subsequently ignored and "ghosted." This lack of follow-through is deeply disappointing, especially considering the severity of the situation. It is my understanding that the fix originally performed on my vehicle was not the permanent solution. The real fix, as I have learned through discussions with other affected customers and further research, involves the installation of a new drag link, followed by a full alignment, at no cost to the customer. I would also like to emphasize that, as evidenced on various online forums, other customers who have encountered similar issues with the V06 Drag Link Recall have had their concerns addressed properly. In those cases, Ram has taken full accountability for the problem and provided the permanent fix as promised. I expect consistent treatment and the same resolution for my vehicle, as I should not be treated any differently than those who have had their issues rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635860January 14, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
Audible alarm, warning lights on dash. Come on and off. No cruise control available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635259January 10, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
HI, My 2018 RAM 3500, had had a Anti-lock brake control module light on and off about a hundred times a day for the past year, I just spoke to the Ram Service manager at Leith Ram in Wendel NC and she told me that Ram has no fix for this part, and it has been on backorder for over 2.5 years, you can have total brake failure with this part being defective, how has the NTSB not stepped in and put some pressure on them to get this fixed, there are hundreds of thousands of trucks out there with this problem. Why is it being allowed to continue for years and years without a solution??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635320January 10, 2025
SERVICE BRAKES
2018 Ram diesel 3500. 36,000 miles ABS and Traction Control lights illuminated on dash. Cru8ise control does not work. Dealer told me the HCU (hydraulic control unit) is defective, and thee are no parts available to repair it. I am leaving Indiana for Florida on 18 Jan 2025. That means a 1,000 mile trip one direction pulling a boat - without cruise control or antilock brakes. What can be done?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633071December 30, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light remained illuminated while operating the vehicle, with an audible alarm activated inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632026December 22, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
Continually gets abs stability error. Unit has been replaced once less than year ago. Comes on if vehicle sits or hits a bump. Lose of abs cruise and continual dinging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630986December 16, 2024
AIR BAGS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that the ABS and traction control warning lights were intermittently illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that the ABS and air bag control unit had failed. The air bag control unit was replaced, and the brake fluid was refilled. The contact then became aware of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic) and wanted to know if the VIN was included in the recall. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer had opened a case for reimbursement which had since been closed. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629974December 10, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign number: 24V896000 (Service Brakes, Hydraulic) however, the remedy was not available. The contact stated while driving at approximately 50 MPH, the contact depressed the brake pedal however, the brakes failed to engage. As a result, the front center of the vehicle crashed into a tree. There was severe cosmetic damage. The Service Anti-Lock Brake System" message was displayed prior to the crash. No injuries were sustained. No police report was filed. A dealer was contacted and informed the contact that the parts were once again, not yet available for the recall repair. The vehicle was taken back to the place of residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 193,000. Parts Distribution Disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11628378December 2, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The service electronic braking system and service abs system continues to ding and pop up on screen. Cruise control will not work either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628048November 30, 2024
SERVICE BRAKES
ABS & Traction Light and ding ding, then go away for a while then it all comes back. Truck is out of warranty, so any cost is mine. They want you to pay for diagnostic even there is a code. Quoted cost was around $800 to $1000. The first time this happened the code said to replace the 4wd shift motor. Done that problem went away for awhile then came back. I am retired and these cost don't fit in real good. We purchased the truck new. I have read that this problem is not new, just ongoing. When this is happening the 4wd and cruse doesn't work or shuts off. It appears that RAM isn't going to do anything until people start getting killed. Then are forced to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627558November 26, 2024
TRACTION CONTROL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 50 MPH, the ABS and the traction control warning lights intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the ABS module needed to be replaced. The dealer informed the contact that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627365November 25, 2024
SERVICE BRAKES
ABS C0020 pump motor control...only have 54000 miles on this truck..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627136November 24, 2024
VISIBILITY/WIPER
The rear and side windows are foged because of the leaking roof in these trucks. Leak on siad airbag components also It causes visibility issues when changing lanes and backing up. The moisture from the ceiling of the truck from a leak. Components on roof all leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626203November 19, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ABS-Hydraulic Control Unit failure, pump motor control electrical failure. Confirmed/ Diagnosed by dealer. Messages on dash info screen: "service electronic braking system", "ABS failure", warning lights : Traction Control and ABS failure. Safety risk when warning message appears: ABS, Traction Control and Cruise Control are non- functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625949November 18, 2024
SERVICE BRAKES
I had to have my ABS module replaced because ABS fault on my dash lit up. A few months later the ABS fault light is back on. The parts they put on is junk. I cant keep paying the ridiculous price of this repair when it doesn't fix the issue. Reading thru the forums it has been a issue for many many years. I cant use my cruse control when this alarm goes off and I would like for my ABS to work the way it was intended for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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