Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11654493April 14, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that there were lights blinking with an abnormal buzzing sound coming from the vehicle. The contact stated that while driving at approximately 40 MPH, the brake pedal was inadvertently depressed, and the rear end shifted. The ABS warning light illuminated, and a notification warning buzzed for approximately 20 minutes. The vehicle was taken to a dealer, where the failure was linked to the unrepaired recall. The contact stated that the part for the recall repair was not yet available, but parts were ordered. The contact stated that the dealer received the parts, but the parts were incorrect. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised the contact to contact the dealer to schedule the repair. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653425April 8, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving 65 MPH, the ABS warning light illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 34,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653428April 8, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated, and the vehicle was braking erratically while driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652809April 4, 2025
SERVICE BRAKES
The hydraulic control unit has been on recall since December 2024, I been to the dealer several times a they told me they do not have a remedy for the problem and they do not know if or when they will have a solution for the problem. Now I have a Check engine,ABS, and the eletronic stability control light on. The deler told the lights are on due to the HCU is bad. But they did give me a solution for the repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652513April 3, 2025
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to respond. The ABS and the traction control warning lights were illuminated, and a chime sounded. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS failure. The contact stated that the vehicle was repaired under an unknown recall two years ago, and the contact was provided reimbursement for a related repair. The local dealer was contacted and confirmed that the vehicle was previously repaired under an unknown recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652016April 1, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while his neighbor was driving the vehicle at an undisclosed speed, the cruise control disengaged unintendedly. The ABS warning light and the traction control warning light were illuminated. Additionally, the contact stated that the failure had recurred while driving 65 MPH and while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact stated that the failure persisted while driving. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure through email. The failure mileage was approximately 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651250March 28, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650075March 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649932March 22, 2025
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Lights flash, air bag flashes, seat belt flashes, vehicle startles to start, the electrical system is completely torn apart, the diesel fuel system is not functioning and running properly due to a missing filter, the transmission is a stalling when accelerating, vehicle barely stops, incomplete inspection was not performed, the commercial insurance on the vehicle is expired, registration expired, poses a huge risk to all motorists on the road, vehicle travels all over the United States from Indiana, to Kentucky, to Minnesota, Illinois, Michigan, where it was manufactured [XXX] with FCA US LLC as an incomplete vehicle, from Mexico. Not safe on the road at all, no clue if the vehicle actually has air bags, etc. In the open cab, there are two- cylinder tanks, one with a label showing Linde Gas and Equipment (UN1001) located within/on the back of a truck/vehicle seeming to be improperly stored and the smaller cylinder tank (UN1001) is not vertical and angled, held on by a fabric strap, side by side with the other cylinder tank, with welding, electrical, and other equipment around them. Used to long distance travel from Indiana to Kentucky without proper registration, expired tags, and constantly causing problems with all electrical components, brakes, ABS system, 4x4 not running right, deft tank always empty, bc of the modifications done to it, no stack to release exhaust, vehicle lags, it’s completely just an incomplete and a hazard to every single person on the road. At any time the vehicle will and can shut off and there’s nothing anyone can do to stop it. Let alone the air bag issues. It’s a huge huge safety issue. Please listen and read this. I care about others on the road. Being a victim of a head on collision, I take safety very seriously. Vehicle backed into a Chrysler town and country & caused major damage to the van, bc the break slipped on the dodge ram 3500. No air bags deployed. I’m not the owner I personally know the driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11649054March 18, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone. We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information. Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647394March 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646839March 6, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while at a complete stop at a stop sign, the front brakes seized. The ABS warning light was illuminated, and a message to service the ABS was displayed. The contact noticed smoke coming from the front end of the vehicle and pulled into the parking lot of Les Schwab Tire Center, where the vehicle was test-driven, and the contact was informed that the front brakes had seized and were overheating. The mechanic determined that the front rotors, calipers, and brake lines needed to be replaced due to the excessive heat damage. The vehicle was repaired; however, the failure recurred while driving. The local dealer was contacted and informed the contact that the failure was related to the recall. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact sent the repair bills, but no assistance was provided. The failure mileage was approximately 27,200. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645009February 26, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed on an icy road surface, the contact almost lost control of the vehicle because the traction control was inoperable. Several unknown warning lights were illuminated. The contact pulled over to the side of the road. The contact was able to continue driving at 10 MPH. The vehicle was taken to the dealer, where it was diagnosed and determined that the HCU unit and the ABS control module needed to be replaced. The vehicle was not repaired due to the cost. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 31,270. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644678February 24, 2025
VISIBILITY/WIPER
I was driving in dense traffic at 55mph. The rear window suddenly, and without warning, exploded. Glass shards peppered my wife’s and my back neck. The window is protected by a headache rack (see pictures). My thought is the glass is improperly made, in that it should not explode; or improperly factory installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644179February 21, 2025
WHEELS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed hydraulic control unit. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643473February 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the HCU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 39,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643117February 17, 2025
SERVICE BRAKES
I filled a complaint on the HCU (brakes) on my 2018 Ram 3500 with NHTSA. FCA took forever to finally recall. By then i had already found a new RAM factorty OEM HCU from a RAM DEALER THAT ALSO SELLS ON EBAY, and installed myself. After getting the recall notice in the mail i contacted RAM as the part was already replaced to get reimbursed for same. I sent them the failure code from original incident, picture of the active light on my truck, ebay receipt from ebay with visa payment, and tracking showing it shipped to me. RAM Customer service replied the claim was denied because i showed no install. My email to them clearly stated i installed myself and have been in mechanical maintenance my entire carrer and was one of the first ASE Certified Mechanics in the 1980's. I believe they are not honoring the recall on my vehicle forced on them by NHTSA (thank you from all the RAM owners that they didnt care about) and i should be reimbursed for my cost and labor to install the known recalled failed part. When i tried to reply to the denial email they had already shut down the link. Im sure im not the only one with this problem. Thank you in advance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640596February 4, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the dealer stated that the recall repair had to be approved by the manufacturer. The contact stated that the manufacturer was imposing an approval process to repair all affected vehicles and had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640498February 3, 2025
SERVICE BRAKES
On or about [XXX] my Ram 3500 showed a check engine light indicating to service the HCU/ABS system. After researching this I discovered there was a problem with the HCU/ABS in the Ram 3500. At the time there was no recall for the part. I found the part and replaced the part. On or about 1/25 I received a recall notice from the manufacturer. I proceeded to their website and submitted the required documents for reimbursement. I was promptly denied reimbursement: "Dear Mr. [XXX] , Good day! We understand that this was not the decision that you were hoping for, and we apologize for that, but that is the decision of the company based on the information provided. There is no installation cited and it is not eligible for reimbursement. We look forward to the chance to assist you in the future, and we thank you for being a Ram customer. Regards, Therie Ram Customer Care " I called and talked to several representatives, however, they still will not reimburse for the part. I explained to the representative that I did the work myself and indicated this on the reimbursement form (did the work myself was a selection). I explained this repair was a safety issue, dealers were charging $1500-$2000 to do the repair, and the time of this issue the replacement part was on a nationwide shortage. The dealer could give me no timeframe on when they could secure the part. Due to these reasons I kept looking until I finally found the part and did the repair myself. I provided proof of purchase from the dealer, credit card statement showing payment and offered to take a picture of the old part and installed part side by side as I still have the old part. They still denied reimbursement. Is there anything you can do? It doesn't seem fair that the manufacturer of a defective part gets to make the rules for reimbursement and can deny any disputes the consumer has with their decisions. It seems the NHTSA should have a say in this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639921January 31, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, AIR BAGS
I had the ABS recall repaired 3 years ago when Ram was refusing to acknowledge this as a defective product. I paid for this repair. Under the recall I'm elgiible for reimbursement but the company is refusing to reimburse me for the repair after I sent them an invoice showing proof of work and my payment. This can't stand. Please force them to issue a refund for the $100 I am owed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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