Ram 2500 Complaints

468 consumer complaints on file.

#11503142January 23, 2023
POWER TRAIN
The contact owns a 2022 Dodge 2500. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V835000 (Power Train). The contact stated that there was no dipstick for the transmission fluid, and the contact was unable to check the transmission fluid level. There were no warning lights illuminated. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 5,404.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502983January 21, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
First issue (intermittent) the light control did not come on or operate the lights in the auto position to a high beam in limited visibility. The rotation knob for interior lighting would not work and the display was bright that affected seeing at night. No codes was generated and will be going to have the vehicle check out by dealership on Feb 8 2023. Second issue the truck demonstrated a short loss of power (a low grinding was heard) in two instances that resulted in low acceleration when turning across traffic lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502799January 20, 2023
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that approximately an hour after driving there would be a burning oil odor inside the cabin of the vehicle. The manufacturer was made aware of the issue. The approximate failure mileage was 4,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502590January 19, 2023
POWER TRAIN
The contact owns a 2022 Ram 2500. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V835000 (Power Train) however, after the recall repair was performed, the contact was unable to access the transmission dipstick to check the transmission fluid. The dealer was made aware of the failure and informed the contact that the vehicle needed to be serviced at the dealer to inspect the transmission fluid. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502531January 18, 2023
POWER TRAIN
Vehicle was delivered in late January, 2022. In Mid March, 2022, the Transmission started bypassing at intervals. The dealer could not replicate the problem with no codes available. The vehicle has been in the dealership at least 6 times with no results. Also, on a trip to Colorado, the transmission down shifted on one occasion, that was so loud because of an internal bang. Turned off the vehicle and it reset. This is a recurring problem that needs to be fixed. The Dealership has always been helpful, but Ram will only help through their Star Group. My previous Ram 2500 had the same problem, but also, would not throw a code. It was finally fixed after 4-6 visits and the shifting solenoids were replaced, which worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502369January 18, 2023
FUEL SYSTEM, DIESEL, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501167January 10, 2023
UNKNOWN OR OTHER
Air sounds ( windows not sealing up tight) from rear windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500497January 6, 2023
POWER TRAIN
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they have waited over 30 days so far for a replacement dipstick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500474January 6, 2023
POWER TRAIN
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The contact notified the local dealer of the issue and was informed that the dealer only received one part per week to perform the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500473January 6, 2023
WHEELS:HUBCAP/COVER, WHEELS:RIM, ENGINE
The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500292January 5, 2023
POWER TRAIN
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499120December 28, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The abs and traction control Lights keep coming on making the safety systems unavailable. This has happened 5 times, they clear when stopped but come on again. I am driving in snowy conditions and am in danger. This was scanned By one dealer and they said sometimes the sensor malfunctions and it reset and it was fixed - it kept happening on a cross country trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498185December 20, 2022
STRUCTURE:BODY
This truck was sold with a snow plow prep pack but after installing a snow plow the frame of the truck bent due to the pressure. Ram has redesigned their frame as of this model year 2021 and it is not capable of handling a plow. I know of three trucks in my local area that this has happened to and ram wont admit the problem now these trucks are being traded. people out there will be buying trucks with bent frames not knowing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498098December 19, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2022 Ram 2500. The contact stated that while attempting to start the vehicle, there was a long crank time before the vehicle started. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the ambient temperature sensor needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer, but the mechanic was unable to duplicate the failure. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497569December 15, 2022
POWER TRAIN
The contact owns a 2022 Ram 2500. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle continued to accelerate after releasing the accelerator pedal. The vehicle started shuddering and the transmission failed to shift to the intended gear. There was an abnormal burning odor of transmission fluid inside and outside the vehicle. There was a message displayed that the transmission fluid was overheating. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495769December 2, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, the warning message stated that 5 MPH maximum at 1500 miles service DEF system, see dealer. The check engine warning light was illuminated. The contact stated that the vehicle went into LIMP Mode and decelerated. The vehicle was taken to the dealer and the diesel injectors were replaced; however, the failure reoccurred. The diesel injectors were replaced several times, but the failure continued. The manufacturer was contacted and a case was filed. The failure mileage was 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494673November 23, 2022
ENGINE
Dealer Paul cole motors in Fostoria Ohio sold me it on a stop order. I can email the paperwork
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493974November 17, 2022
SERVICE BRAKES
The contact owns a 2021 Ram 2500. The contact stated while driving 60 MPH, he heard an abnormal noise from the front passenger’s side of the vehicle. The contact stated the brake control warning light was illuminated. The contact was attempting to park on the side of the road but while depressing the brake pedal, the vehicle failed to stop as designed. The contact started downshifting and used the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to his residence and had an independent mechanic inspect the vehicle. The contact was informed that the front passenger wheel bearing hub assembly needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493118November 10, 2022
WHEELS
vehicle is less the 8 months old. Upon tire rotation, two front passanger wheel studs broke and one front drivers side wheel stud broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480358August 20, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Brand new Ram 2500 Diesel caught fire after about 1100 miles. Best I can tell it started around the alternator. Made a low “whirring” or “humming” noise during a few short drives just prior to the event that had not happened before. I was just parking when I noticed smoke coming from under the hood and opened it up to find a small fire involving the alternator and extinguished it with a fire extinguisher. The fire department came out and ensured it was extinguished and then a fire investigator came out and conducted an investigation. Took three days to get the dealership to accept the truck being towed back so it can be investigated by manufacturer.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Ram 2500