Ram 2500 Complaints

468 consumer complaints on file.

#11577102March 13, 2024
TIRES
Tire Size 245/70R 17E 3 out of the 4 tires showing thread chunking and thread being pulled tires where torn but not cut. Truck was vibrating took to a tire shop and tires where inspected and they called it a manufacturer defect. Firestone locations did not want to take responsibility neither did RAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575032March 2, 2024
SUSPENSION
Ball joint going out known problem for these trucks and track bar also needing replacement already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572681February 19, 2024
ENGINE
3 months ago at around 23,000 miles, my truck had a P0302 Cylinder 2 misfire code, dealership “reset” the vehicle and code didn’t return. 3 weeks ago, cylinder 2 started having a loud tapping noise after the vehicle was fully warmed up. Vehicle has been at the dealership for 1 week with zero communication from the dealership or from the RAM caseworker. No rental car has been offered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572227February 15, 2024
SERVICE BRAKES
My 2022 RAM 2500 only has about 10k miles and today when I started the vehicle in my driveway, the ABS and Traction control lights came ON. Did some google searching and found that this is a known issues plaguing RAM trucks since 2018! I'm going to call dealer tomorrow and hopefully this can be diagnosed and fixed promptly. However I'm not confident as I'm still waiting on a different RAM recall which dealer says the parts are only being released to each dealer in quantities of 1 per month. Paying $80k+ for a truck that can't be driven due to known manufacturers issues from 6 yrs ago is unacceptable. I hope NHTSA can help force RAM to address these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572194February 15, 2024
UNKNOWN OR OTHER
I have multiple safety recalls on my vehicle. I contacted the local dealership about 8 months ago and they said I was added to their waiting list. I hadn't heard anything so I contacted them today and they said it would be another 6 months. I then contacted FCA Recall Assistance Center as noted on the recall and they said they couldn't do anything since I was already on a waiting list. I'm find in unacceptable that it takes almost two years to get an "IMPORTANT SAFETY RECALL" resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569547February 2, 2024
ELECTRICAL SYSTEM
Took my vehicle to dealer I purchase from for the SCCM recall according to the service advisor she said they flashed the truck and that it was going to need the SCCM replaced based on their findings that they were going to order the part weeks went by with no calls from dealer on parts I made another appointment with dealer and they told me there were no parts available I contacted FCA recall assistance all they could tell me is for me to keep trying other dealers i asked if parts were available and they could not give me a answer today 2/2/24 I got a call from FCA and they verified that at the moment there is no parts to fix my truck that it was safe to drive until parts are available just confuse on this recall on letter it tells for me to get this fixed to ensure safety but there’s no parts available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568841January 30, 2024
UNKNOWN OR OTHER
The TPMS system has been in a failure state a total of three times so far. The error message has cleared itself after a random amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568229January 27, 2024
WHEELS, UNKNOWN OR OTHER
The Tire Pressure Monitoring System (as mandated by NHTSA) fails to function properly. The system can be inspected upon request by the NHTSA because the local dealerships cannot determine the problem and refuse to contact the manufacture. Operating vehicles with over/under inflated ties causes numerous driving difficulties as well as premature and unnecessary wear on the tires. If it wasn't a concern the NHTSA wouldn't have mandated TPMS. Dealership refuses to acknowledge there is a problem. They just inflate the tires to the manufacturer recommendation and say its fixed. 2-3 days later the system tells me I have low tires. When I Check my tires with a Digital Gauge the tire pressure is correct. Problem started 10 months after purchasing this vehicle new in Jan 2022. After confirming with the dealership the installation of aftermarket Tires/Wheels would NOT void my warranty, I had the Dealer installed a set of aftermarket tires/wheels. They were supposed to remove the TP Sensors from each tire/wheel and installed in the new aftermarket tires/wheels. At this point I don't know if its a Tire Sensor problem, a problem with the system ( I believe behind the rear seat) that relays the information to the Dash Cluster or the Uconnect5 System where the Tire Pressures can be set. Dealer states I MUST inflate ties to the Tire Pressure Label installed by the manufacture on the Door Jam. I know from 23 year military transportation experience and having a friend loose his life because of over inflating a tire in the Vehicle Maintenance Shop as well as a Commercial Driver License Instructor You always use the information on the side of the tire provided by the Tire Manufacture. The Tire Pressure Monitoring System is accessed through the UConnect5 Computer System where the owner can program features associated with the vehicle such as Temperature, Lighting, Radio Stations, Tire Pressures and a host of other features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566229January 18, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565709January 16, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564478January 9, 2024
ENGINE, ELECTRICAL SYSTEM
Turning into a gas station parking lot in Colfax, Ca noticed smoke coming from under hood and there were flames in the engine compartment. No warning lights. A fire extinguisher was used to put out fire. Fire department responded. Truck was towed to John L Sullivan Dodge Chrysler Jeep RAM 950 Harter Pkwy, Yuba City, CA 95993. Report was filed with Chrysler at 800-992-1997 11/16/2023 case #[XXX]. Have had no further response from Chrysler. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11562871December 31, 2023
ELECTRICAL SYSTEM
Been waiting months for recall parts, i have gone to two dealerships and still no call back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560560December 17, 2023
EXTERIOR LIGHTING
This complaint is a update to my complaint number 11557659. My vehicle has exhibited frequent but intermittent problems with left turn signals and headlight high beams since new. The dealership has been unable to duplicate the problems until 12/13/23 when a service technician observed the headlight flash to pass function activating the left turn signals approximately 10 times. However, when I brought the vehicle to the same dealership two days later to have Recall B2A (Malfunctioning SCCM) performed, the inspection procedures to identify malfunctioning SCCMs contained in the Stellantis guidelines failed to identify my SCCM as malfunctioning. The dealership said they couldn't replace the SCCM because the Stellantis procedures indicated that it was not malfunctioning. This was in spite of the dealership's service technician observing the vehicle failing steps 20 and 21 in the formal test procedures several times two days prior (when the vehicle wasn't undergoing a formal Recall B2A procedure). The vehicle also has a 6-month history of exhibiting problems that exactly match a malfunctioning SCCM. Based on this incident, it's very likely that the Stellantis procedures for identifying malfunctioning SCCMs under Recall B2A is not capable of identifying intermittent malfunctions that are not occuring at the exact time the procedures are being performed. This will result in many, if not the majority, of vehicles with malfunctioning SCCMs not being identified by dealerships and not being repair as required by Recall B2A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560461December 16, 2023
UNKNOWN OR OTHER
I have been on a waiting list for more than 6 months at Christopher’s dodge world in golden Colorado for completion of mandatory safety recalls on my vehicle. The parts are available and these critical safety recalls have not been performed. I receive automated messages from FCA informing me that these recalls are required yet never have received a call from the dealer to actually schedule them. I have been told the parts are unavailable when I call and that I am deep down a waiting list and “I will be contacted when my number comes up”. I have contacted “ram cares” via automotive forums and they are no help either. The recalls keep piling up on vehicle vin [XXX] They are a fire risk and safety risk and FCA acknowledges this yet over a year and a half later my vehicle has never been able to be seen for completion of these required recalls. The recalls currently incomplete are: Z20 ZA3 ZB8 13A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560458December 16, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
The rear camera displayed in the 12” display goes full blast bright when reverse is selected at night. It blows out your night vision and makes it extremely difficult to see outside the vehicle via the mirrors. There is no dimming option available. The problem has been reported to FCA via “ram cares” and there has been no resolution over the last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560060December 14, 2023
AIR BAGS
Air bags failed to deploy in a high speed collision. Vehicle involved was totaled- police report received by driver. 3 people injured in crash no warning lights or messages appeared
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11559709December 12, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the part to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559593December 11, 2023
ELECTRICAL SYSTEM, POWER TRAIN
I have attempted to get 2 recalls that require parts completed at my local Ram dealer who has called me both times saying that the parts were in, and they were ready to schedule the appointment to complete the recalls. The first appointment was on September 25th, 2023, and when the vehicle was checked in, I was informed they had no parts to complete 2 of the 3 recalls that existed at that time. They completed the recall that required no parts and said I was put back on the list for the ones that required parts with no answer of why the parts were not available (I had been put on the list for the parts in June). I received another call in the middle of November that the parts were in and scheduled an appointment for the 18th of December. I called the dealer today to confirm (11th of December) the parts were in fact available and was told they were not because I did not answer my phone, to of which I replied I already had an appointment scheduled for those parts. The only remedy the dealer offered was to be placed back on the parts list for the third time. I then called FCA's recall center twice and was told both times my only remedy was to get back on the parts list again for parts they said was readily available or try another dealer. The grid heater relay has already had 2 previous recalls completed and I have been trying to not park near structures following the recall directions for a long time now until this gets resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558926December 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558798December 6, 2023
ENGINE
Service def see dealer and max 5mph in 150 miles. Traveling on I-40 from East Tn heading home. 225 miles to go. On a Friday afternoon. Called dealers in area none could look at it until Monday. Stressing about possibility of going into derate at 5mph on interstate and getting rear ended. Had to rent a car and take to a dealer 160 miles from home. Spoiled my vacation because of a false warning about def level. All that was wrong was the code needed to be cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 2500