Ram 1500 Complaints

1,938 consumer complaints on file.

#11540180August 22, 2023
UNKNOWN OR OTHER
Motor decelerates and won't shift. when at a stop light I press the accelerator to gain speed an motor winds out but won't correct its self until I pull over turn the motor off and start the truck again. It happens every 1000 miles or so
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538866August 16, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Byers Chrysler Jeep Dodge Ram (465 S Hamilton Rd, Columbus, OH 43213) and the dealer was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538839August 16, 2023
STRUCTURE:BODY
Tailgate latch failed. Tailgate opened while driving on two separate occasions. As of this submission my vehicle has less than 3,000 miles. After the second failure I took the vehicle to the dealership. They ran diagnostics and confirmed an issue with the tailgate latch. I am working with the dealership and hopefully will have the repairs covered under warranty. Diagnostic report attached. The incident date covers the second failure. I am reporting this issue due the fact it is a known issue and has been the subject of recalls for model years through 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538838August 16, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Incident #1: July 29 2023 Truck was purchased at 16 miles on the odometer and approximately at 160 miles the check engine light came on. The truck was coming to a stop when in sputtered, and the check engine light came on a few seconds after. The truck was drivable and was driven a few miles to my home. The truck was driven a few days later and the electrons on the truck such as the radio started to turn off, followed by a battery warning. I went to pull the truck over immediately as the engine was sputtering. I attempted a jump start of the truck and it ran for a few minutes then shut off. The truck battery was charged and put on a tow truck and sent to the dealership. They replaced the MGU "Motor Generator Unit" after which the issue appeared to have been resolved. The battery charge read between 13.8 - 14.2v and right in the middle of the battery charge indicator. Incident #2 August 15th 2023 The truck was parked at the Reno Airport, and when my flight was canceled, I decided to instead drive to San Francisco. The truck was parked in the sun for about 4 hours before it was driven again. I started driving and a few minutes later, was coming to a red light, started to apply the brakes, there was the same feeling of engine stalling when coming to a stop. The engine didn't stall, and no Check Engine light illuminated. I started the 25 mile uphill drive from Reno to Truckee, and noticed that the battery charge was slowly dropping down to 13v, then 12.8v, then to 12.7v when I got to Truckee. I pulled the truck over, restarted it and the voltage slowly climbed up to 13v and I resumed the drive. I started the climb to the Donner summit over i-80, and noticed the battery charge indicator dropping slowly. Approximately 65 miles later then charge was reading 12.4v and the low battery indicator light came on. I pulled the truck over to avoid it from stalling out like it did during the first incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538432August 14, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 1500. The contact stated that on two separate occasions while driving at various speeds, the vehicle lost motive power. The vehicle was steered into a parking lot, turned off, and restarted after several minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538250August 13, 2023
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538241August 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537481August 9, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was provided a case number. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537134August 8, 2023
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
The contact owns a 2021 Ram 1500. The contact stated that while driving at 45 MPH, the contact noticed that the wheel became stiff and was unable to turn. The contact attempted to pull over but crashed into the side of the road. The air bags did not deploy. The contact was unaware of how fast they were driving at the time of the crash. The contact sustained a shoulder and neck injury from the seatbelt. Physical therapy and MRI medical treatment were needed for the injury. No police report was filed. The vehicle displayed warning messages for power steering wheel unavailable suspension system unavailable and electronic stability control unavailable. The vehicle was towed to a dealer. The dealer was not able to diagnose the failure. The vehicle was not repaired as of yet. The manufacturer was made aware of the failure and sent a Team to inspect the vehicle but the failure was not detected. The failure mileage was 36,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11537117August 8, 2023
SERVICE BRAKES
The contact owns a 2021 Ram 1500. The contact stated that while her husband was driving at low speeds over a speed bump, the vehicle stalled. While driving at an undisclosed speed and approaching a stop, the brakes engaged independently. The brake was engaged. The check engine warning light was illuminated. The brake assist disabled message was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536688August 5, 2023
UNKNOWN OR OTHER
I bought the truck December 2021 but my truck is 2022 ram 1500, couple month after bought it , when I'm drive the truck in the middle of intersection my truck turn off (stall ) next day i brought to dealer ship to inspect but they couldn't find anything wrong , and today Aug 5 2023 its happen again when I'm about to crossing the road the truck just stop (stall). And it's all recorded on my dash cam and I call the dealer and they said to bring my truck on Monday Aug 7 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536556August 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM
While making a slow left turn the truck stalled without warning almost causing an accident with oncoming traffic. Once the truck stalled, I wasn't able to accelerate, and the car slowly rolled across two lanes of oncoming traffic. Once the car came to a stop the emergency brake engaged. I was able to put the car in Park and restart and disengage the emergency brake. If the other cars hadn't stopped in time this could easily been a fatal accident for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536535August 4, 2023
FUEL/PROPULSION SYSTEM, WHEELS, ENGINE
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536444August 4, 2023
ENGINE
The contact owns a 2023 Ram 1500. The contact stated while driving approximately 4 MPH and making a left turn, the vehicle stalled inadvertently, nearly causing a crash with incoming traffic. There was no warning light illuminated. The contact was able to roll the vehicle to the side of the roadway. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer to be diagnosed. The vehicle was not yet diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535997August 2, 2023
ENGINE
While driving at highway speeds, the engine has stopped running 3 times in the past 60 days. There is no indication on the instrument panel for any cause or signs of trouble. All other electrical items appear to be fine. After coming to a complete stop, the engine will restart immediately. This could possibly be a fuel pump issue or computer issue. I do not suspect the fuel itself as the gas tank was not near empty and the vehicle had been refueled more than once between the first and second occurrence of this problem. The second and third occurrence happened on the same day, during the same trip. Every time, I made a conscious act to look at the dashboard for any indication of the cause or any check engine light. The vehicle is currently at the dealership for service. Approximate mileage 33,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535468July 31, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE, SERVICE BRAKES
While driving at any rate of speed the brakes have suddenly just locked resulting in the inability to move. When it locks up it takes a harsh fast jerk on everyone in the vehicle. Not only does this put my entire family at risk of potentially getting hit by other vehicles that could possibly lead to a fatality. The brakes also lock up while backing up for no reason which again jerks everyone in the vehicle. The engine shuts off randomly while moving also while slowing down or coming to a stop which puts everyone at risk. The Manufactures have many defects that are highly detrimental to families, Ram needs to recall these trucks as its putting everyday life in danger. A truck can be replaced however a loved one you can't. I barley drive mine not only due to the safety risk and defects but also because I had many issues with the Dealership I purchased from, and I will not put myself or child back in such environment which results in having to find someone else that deals with Ram. I have made ongoing complaints regarding the issues including Battery was completely dead and I had to replace, the dashboard lights blink, message power steering unavailable, services shifters. I have made it very clear that I personally do not feel safe driving my family in this truck. Ram has done a poor job with getting the help owners need to stay safe. I never get a response from anyone when I report problems. So, I have a New Truck in my driveway, with financial obligations yet the New Vehicle is unreliable transportation, along with putting lives at risk. Ram needs to recall these trucks due to the ongoing defects and poor quality along with acknowledgement that the truck is not worth the price paid. I avoid going out because the truck is not a reliable vehicle for a family, it's only a risk taker and I'm not willing to risk my life or my families. This has caused ongoing hardship; I fear driving my own vehicle which has caused me to not go out in the community.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535325July 30, 2023
ENGINE, UNKNOWN OR OTHER
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534757July 27, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Accelerating from a stop, turning hard right, engine shut off without warning. Vehicle steering seemed unaffected, emergency brake engaged without warning, dash read “apply brake and push start button”- the standard start up message upon entering when parked and engine off. No other indicator lights. Vehicle restarted by applying break and pushing start button. Vehicle lurched mildly when starting engine. Happened approximately 1435, temp around 95 F, daily driver vehicle, driven that am without issue. The remainder of the 10 minute drive, the battery indicator light would come on with a chime. Indicator would remain on around 10-20 seconds and turn off. Battery warning light came off and on at least 8 times within 10 minutes. Vehicle ran without issue aside from battery warning light. Parked for 9 hours and drove home without incident or warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534733July 27, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534522July 26, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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