Nissan Xterra Complaints

3,099 consumer complaints on file.

#10018503May 10, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL SENDING UNIT SHORT/***EXCESSIVE HEAT PRODUCED*** PROBLEM STARTED W/MY WIFE, WHICH DRIVES THE 200 NISSAN XTERRA EXCLUSIVELY. IT STALLED ON HER WHILE DRIVING. WOULD RESTART OFTEN THROUGHOUT THE TRIP SHE WAS ON. THE NEXT DAY I DROVE IT TO DIAGNOSE THE PROBLEM AND DECIDED TO MAKE AN APPOINTMENT W/GERMAIN NISSAN OF COLUMBUS, OHIO. WHILE ON MY WAY THERE IT STALLED FOR GOOD. LEFT ME HIGH AND DRY. I DIAGNOSED THE PROBLEM AS A MALFUNCTIONING FUEL PUMP. I REPLACED THE PUMP, FUEL FILTER AND FUEL PUMP RELAY AT THE SAME TIME IN A LOCAL SCHOOL PARKING LOT. NO SUCCESS. STILL NOT STARTING. I THEN HAD MY WIFE TRY TO START THE VEHICLE WHILE I LISTENED FOR THE SOUND OF THE FUEL PUMP RUNNING. I HEARD THE PUMP OPERATE SPORADICALLY. I THEN NOTICED, TO MY SHOCKING SURPRISE, THAT THE FUEL PUMP POWER CONNECTION ON THE FUEL SENDING UNIT WAS GLOWING FROM THE EXCESSIVE HEAT CREATED BY A CORRODED CRACK IN THE INLET CONNECTION SIDE OF THE PUMP POWER SOURCE. I IMMEDIATELY DISCONNECTED THE BATTERY AND HAD THE TRUCK TOWED TO THE DEALER FOR REPAIRS AS I FELT THIS WOULD BE A DEFINITE SAFETY RECALL. TO MY SURPRISE IT IS NOT. I ASKED THIS AFTER ALLOWING THE SERVICE MAN TO DIAGNOSE THE PROBLEM OF HIS OWN. I WAS TOLD OF THE SAME GLOWING AFFECT SEEN FROM HEAT CREATED AT THE ELECTRICAL SHORT. I INQUIRED IF THIS WAS SEEN BEFORE AND THE TECH SAID IT IS COMMON. HE ALSO WRAPPED THE PART FOR ME TO KEEP AS "I MAY NEED THIS FOR FUTURE RECALL REIMBURSEMENT". I WONDER HOW LONG IT MAY BE BEFORE SOMEONE'S' CHILD IS BURNED IN A CAR FIRE AS THIS MALFUNCTIONING AND DANGEROUS COMPONENT IS LOCATED LESS THAN 4 INCHES DIRECTLY BELOW THE REAR PASSENGER SEAT! I AM OUT OVER$400 PLUS TOWING FOR WHAT I HAVE DISCOVERED TO BE A COMMON DEFECT RESULTING IN THE MOST SEVERE OF SAFETY ISSUES. I JUST HOPE I CAN SELL THIS TRUCK BEFORE THE NEW PART. WHICH I AM SURE IS OF THE DEFECTIVE DESIGN, FAILS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017828May 9, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE FUEL PUMP FAILED WHICH CAUSED THE VEHICLE TO STALL. MR....*AK *
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018422May 8, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WIRING ON FUEL SENDING UNIT CORRODES, FUEL PUMP TURNS OFF, ENGINE SHUTS OFF -- NO MATTER WHERE YOU ARE NOR HOW FAST YOU'RE DRIVING! OBVIOUSLY, A UNIT THAT CORRODES SO EASILY ON NEWISH VEHICLES IS A DEFECT IN MANUFACTURING. IT'S A NO BRAINER THAT THIS IS A SAFETY ISSUE TOO. I LIKE THE IDEA OF YOUR WEBSITE: "PEOPLE SAVING PEOPLE". I DON'T UNDERSTAND HOW WITH ALL THE COMPLAINTS ON THIS PROBLEM, WITH THE BACKORDER ON REPLACEMENT PARTS FOR IT, ALL THE TALK ABOUT IT, THAT THERE HASN'T BEEN A DEFECT INVESTIGATION ON IT. I LOOKED IN YOUR DATABASE AND IT SHOWS ZERO DEFECT INVESTIGATIONS ON ANY NISSAN MADE IN 2000 -- DOESN'T MATTER WHAT MAKE OR MODEL, NISSAN IS RUBBER-STAMPED FOR APPROVAL??? I OWN A 2000 XTERRA. THIS PROBLEM HASN'T HAPPENED TO MINE YET, BUT I'M SURE IT WILL SINCE I'M APPROACHING 47K MILES. I HAVE EXPERIENCED THIS PROBLEM AS A PASSENGER IN ANOTHER VEHICLE. AND I SWEAR, IT IS SCARY! SINCE NISSAN WON'T INITIATE A RECALL, AND YOU SAY ON THE WEBSITE YOU DON'T NEED A SPECIFIC NUMBER OF COMPLAINTS IN ORDER TO INVESTIGATE, DON'T YOU THINK THIS IS ONE THAT SHOULD BE LOOKED INTO??? THANKS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016498April 25, 2003
ELECTRICAL SYSTEM:WIRING, POWER TRAIN
I PURCHASED A BRAND NEW 2002 NISSAN XTERRA VEHICLE IN NOVEMBER 2001. THE VEHICLE WAS PURCHASED AT THE PACIFIC NISSAN DEALERSHIP IN SAN DIEGO, CALIFORNIA. MY WIFE AND CHILDREN WENT ON AN OUTING ON EASTER SUNDAY. WHILE AT LUNCH, 5-15 MINUTES GO BUY AND A PERSON INQUIRES ABOUT A PARKED XTERRA ON FIRE. TO MY WIFE'S HORROR IT WAS OUR XTERRA WITH THE WIDOWS UP AND FLAMES/SMOKE COMING FROM THE DASH/STEERING COLUMN AREA. MY INSURANCE AND THE FIRE MARSHAL DETERMINED THE FIRE APPEARED TO BE AN ELECTRICAL SHORT/ARCHING AND NO OTHER APPARENT SOURCES OF IGNITION WERE PRESENT. THE VEHICLE WAS DETERMINED TO BE A TOTAL LOSS. I HAD THE VEHICLE TOWED TO PACIFIC NISSAN WHERE I PURCHASED IT AND HAVE MAINTAINED THEIR RECOMMENDED ROUTINE SERVICE. THE SERVICE MANAGEMENT QUESTIONED WHY THE VEHICLE WAS BROUGHT OVER TO THE SERVICE DEPARTMENT AND NOT TO THEIR BODY SHOP. I EXPLAINED THE BODY SHOP SENT US OVER TO THE SERVICE DEPARTMENT. HE EXPLAINED TO HE COULD NOT DO ANYTHING AND THAT I WOULD HAVE TO CONTACT MY INSURANCE. I QUESTIONED HIM WHY I HAVE TO SUFFER GOING THROUGH MY INSURANCE WHEN THIS WAS OBVIOUSLY A MANUFACTURER DEFECT AND MY VEHICLE WAS STILL UNDER THE BASIC WARRANTY. KNOWING I WAS NOT GETTING ANYWHERE WITH THIS GUY, I REQUESTED A PHONE NUMBER FOR CUSTOMER SERVICE AND HE EXPLAINED TO ME THAT THEY WOULD ONLY REFER ME BACK TO HIM. I AM CONFUSED ON WHAT I SHOULD DO. SHOULD I PAY THE DEDUCTIBLE AND HOPE MY INSURANCE WILL PAY THE WHOLE AMOUNT OWED ON MY VEHICLE? SHOULD I GET A LAWYER? NO MATTER WHAT I AM STILL OUT A VEHICLE AND HAVE TO, IN ONE WAY OR ANOTHER, PAY FOR SOME OUT OF POCKET EXPENSES. I HAVE CONTACTED THE NISSAN CONSUMER AFFAIRS DEPART. AND THEY EXPLAINED TO ME THEY WOULD HAVE TO LOOK INTO IT. THE CUSTOMER AFFAIRS REP. DID INFORM ME THAT THERE WAS A RECALL ON THEIR AIR BAG MODULE, BUT HE WAS NOT SURE WHAT COULD HAPPEN. I HAVE ALSO, IN THE PAST, TAKEN IN THIS VEHICLE IN TO THE SERVICE DEPARTMENT TO REPLACE A GASKET IN THE AXLE AREA BECAUSE IT WAS DRIPPING FLUID. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10017473April 23, 2003
SEAT BELTS:FRONT
WHILE DRIVING THE PASSENGER SEAT BELT LOCKED UP. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016429April 23, 2003
SEAT BELTS:FRONT, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUV HAS BEEN TO DEALER THREE TIMES DUE TO LEAKING SUNROOF AND PASSENGER SIDE SEAT BELT THAT LOCKS AND COULD DECAPITATE THE PASSENGER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014866April 17, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE CONSUMER WAS STRANDED DUE TO A FUEL TRANSPORTER PUMP FAILURE. THE CONSUMER WAS TOLD THE PART WAS ON NATIONAL BACKORDER. THE CONSUMER REQUESTED INFORMATION ABOUT THE PROBLEM. MR SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015787April 14, 2003
TIRES
ALL 4 ORIGINAL TIRES CRACKED PREMATURELY WHERE THE TREAD MET THE OUTSIDE TIRE WALL AND WITHIN THE TREAD ITSELF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014354April 14, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ALL DASH BOARD ELECTRONICS SHUT DOWN FOR NO APPARENT REASON. INCLUDES SPEEDOMETER, RADIO, DASH LIGHTS, AND ALL GAUGES AND WARNING LIGHTS. NEVER REPRODUCED FOR REPAIR SHOP. HEADLIGHTS AND TAIL LIGHTS CONTINUE TO FUNCTION. SYSTEMS REGAIN POWER FOR NO APPARENT REASON, STOPPING AND STARTING THE ENGINE IS NOT HELPFUL. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014342April 13, 2003
FUEL SYSTEM, GASOLINE:DELIVERY
APRIL 11TH MY 2000 XTERRA STALLED WHILE DRIVING. I RESTARTED IT AND 5 MINUTES LATER IT STALLED AGAIN. THE THIRD TIME IT DIED AND WOULDN'T START AGAIN. I HAD IT TOWED TO MY HOUSE AND SINCE IT WAS RAINING I FIGURED I WOULD TRY IT AGAIN IN THE MORNING (HOPEFULLY WHATEVER WAS WET WOULD DRY OUT AND IT WOULD BE FINE). THE NEXT MORNING IT DID START AND I WAS ABLE TO MAKE IT TO THE HIGHWAY WHERE IT DIED AGAIN (MIDDLE LANE OF A 5 FOUR LANE HIGHWAY!). THIS TIME I HAD IT TOWED TO THE DEALER. I WAS A LITTLE SURPRISED TO HEAR THE MECHANIC TELL ME WHAT WAS WRONG BEFORE HE EVEN LOOKED AT IT (HE HAD A FUEL SENDER UNIT SITTING ON HIS WORKSTATION THAT HE HAD JUST PULLED OUT OF ANOTHER X WITH THE SAME PROBLEM). APPARENTLY WHEN THE X-TERRA HITS 50K TO 70K MILES THE FUEL SENDER UNITS GO BAD AND NEED TO BE REPLACED. THE CONNECTION FOR THE FUEL PUMP CORRODES (GREEN OXIDE) AND ALSO CRACKS CREATING AN OPEN. THE GUY WORKING IN THE PARTS DEPARTMENT SAID I WAS LUCKY BECAUSE THEY HAD JUST HAD A RUN ON FUEL SENDERS BECAUSE OF THIS PROBLEM AND WERE OUT FOR A WHILE BUT THEY HAD JUST GOT A NEW SHIPMENT IN. I STARTED TO FEEL LIKE THIS WAS A KNOWN MANUFACTURING DEFECT THAT NISSAN IS NOT LETTING ON TO THEIR CUSTOMERS. THE CLINCHER WAS, WHILE I WAS WAITING ANOTHER FLAT BED TOW TRUCK PULLED UP WITH ANOTHER X-TERRA...THAT'S RIGHT, BAD FUEL SENDER!! I PAID $211.00 FOR THE FUEL SENDER PLUS $65 FOR TOWING. I CHECKED IF OTHERS HAVE HAD THIS SAME PROBLEM ON AN X-TERRA FORUM WEB SITE AND IT APPEARS TO BE ALL TOO COMMON. HAVING YOUR MOTOR CUT OUT IN THE MIDDLE OF THE HIGHWAY IS A VERY DANGEROUS THING! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015657April 10, 2003
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
NAR 04/10/2003 THE CONSUMER IS REQUESTING THAT NHTSA PLEASE PROVIDE ALTERNATIVE INFORMATION ON HOW AND WHERE SHE CAN OBTAIN PURCHASE PARTS AND PROCEDURE INFORMATION SPECIFIED TO COMPLY WITH RECALL #R2019. WHICH IS IN REFERENCE WITH NISSAN ABS WARNING LIGHTS. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014237April 10, 2003
SUSPENSION, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
SEVERAL TIMES SINCE OWNING THE XTERRA WHILE DRIVING IN RAIN OR SNOW, THE BACK TIRES SLIDE CONSTANTLY AND THE REAR GOES OUT OF CONTROL. I ALMOST CAUSED AN ACCIDENT DUE TO MY VEHICLE LOSING CONTROL ALSO WHILE DRIVING 25 MPH VERY LITTLE RAIN ON A CURVING ROAD MY VEHICLE'S REAR STARTED SPINNING OUT OF CONTROL ALMOST KILLING MY 4 PASSENGERS AND I. THERE HAS TO BE A DEFECT IN THE REAR SUSPENSION OF THE VEHICLE. "NISSAN" OWN UP TO YOUR RESPONSIBILITIES!!! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014115April 8, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CAR DIED ON A BUSY STREET - APPARENTLY FROM MALFUNCTIONING FUEL SENDING UNIT. 2000 NISSAN XTERRA HAD ONLY 38,000 MILES ON IT. PART IS ON "NATIONAL BACKORDER" AND WILL NOT BE AVAILABLE FOR MONTHS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014146April 8, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
AT 5,000 MILES PRE WARRANTY EXPIRATION MY 2000 NISSAN XTERRA BROKE DOWN WHILE PULLING OUT FROM A STOP. AFTER AN INVESTIGATION BY NISSAN, THEY'VE CONCLUDED THAT THE CRANKSHAFT HAD BROKE AND THUS THE ENGINE WOULD BE RENDERED USELESS. THEY HAVE ALSO STATED THAT THEY WILL NOT COVER THIS UNDER THEIR WARRANTY AND WILL BILL ME FOR THE NEW ENGINE. THEY'VE SAID THAT THE ENGINE GOT SLUDGE DUE TO INFREQUENT OIL CHANGES. AFTER PROVIDING PROOF OF REGULAR OIL CHANGES NISSAN SAYS THAT THEY STILL WILL NOT COVER THE VEHICLE. THESE FRAUDULENT ACCUSATIONS ARE AN OUTRAGE AND SHOULD BE COVERED UNDER NISSAN'S WARRANTY. FURTHERMORE, MY RIGHTS AS A CONSUMER HAVE BEEN VIOLATED. AFTER CONTACTING NHTSA OVER THE PHONE I DISCOVERED THAT THEIR HAD BEEN A RECALL ON MY VEHICLE AND THAT THE RECALL COULD HAVE HAD SOME AFFECT ON THE RESULTING PROBLEMS CONCURRED, I'M NOT SURE AS I WAS NEVER CONTACTED REGARDING ANY RECALL ISSUE. ANYHOW NISSAN SAYS THAT THEY WILL NOT COVER MY ENGINE UNDER THEIR WARRANTY. THEY ARE ALSO TRYING TO CHARGE ME FOR ADDITIONAL INVESTIGATION FEES THAT THEY'VE ALREADY BILLED ME FOR TO SEE IF THIS COULD AFTER ALL BE AN ISSUE OF WARRANTY, SO FAR THE TOTAL CONCURRED WITH NO REPAIRS IS $420, WITH THE ADDED INVESTIGATION IT WOULD BE AN ADDITIONAL $480, $1000 OF WORTH OF WORK WITH NO REPAIRS MADE! I'M REFUSING TO PAY ANY FEES REGARDING THIS ISSUE AS IT IS NOT MY OBLIGATION UNDER NISSAN'S WARRANTY. I WILL NOT BE A SCAPEGOAT FOR A DEFECTIVE CRANKSHAFT OR ANY OTHER PART CAUSING THIS FAILURE, AS THIS IS A BREACH IN WARRANTY. I'M PREPARED TO PURSUE THIS ISSUE TO THE FULLEST EXTANT. THANK YOU FOR ANY HELP. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014029April 6, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE IN TRAFFIC TRAVELING AT APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY LOST ALL POWER AND STALLED. THE CAR COASTED TO THE SIDE OF THE ROAD, AND RESISTED ALL ATTEMPTS TO BE RESTARTED. THE TOW TRUCK TOOK THE 2000 XTERRA TO THE NISSAN DEALERSHIP. THE DEALER SAID THE INTERNAL FUEL SENDING UNIT, LOCATED IN THE GAS TANK, WAS CORRODED AND NEEDED TO BE REPLACED. LUCKILY NO ONE GOT HURT. THE VEHICLE ONLY HAS 65,412 MILES ON IT AND IS UNDER WARRANTY. OUR DEDUCTIBLE WAS $50 PLUS $3 TAX. IT IS DISTURBING TO SEE HOW MANY OTHERS HAVE HAD THIS SAME PROBLEM, BUT THERE HAS BEEN NO RECALL FOR THIS PROBLEM. THE NHTSA SHOWS MANY COMPLAINTS FOR THIS SIMILAR PROBLEM. IT APPEARS THAT A RECALL WOULD BE JUSTIFIED! I WOULD BE SADDENED TO HEAR THAT SOMEONE DIED DUE TO THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013823April 2, 2003
FUEL SYSTEM, GASOLINE
VEHICLE STALL OUT CONTINUOUSLY. SPENT A GREAT DEAL OF MONEY ($1,479 -60K CHECKUP FOR BREAKS, THROTTLE, FUEL SENDER REPLACEMENT, ETC) ONLY TO HAVE TO BRING IT BACK A FEW WEEKS LATER BECAUSE IT STILL STALLED OUT. THEY "DISCOVERED" THE FUEL SENSOR WIRE WAS CORRODED, HAD TO WAIT 2 WEEKS FOR PART TO COME IN (THEY DID PAY FOR A RENTAL). ONLY TO HAVE PROBLEM START UP AGAIN A FEW DAYS LATER. THIS WAS THE 5TH TIME IN 8 MONTHS I HAD IT IN FOR THE SAME ISSUE. I DID TELL THEM THAT IT DIDN'T OCCUR AS MUCH WHEN I PUT IN DRY GAS, THEY TOLD ME TO CONTINUE TO DO AND THAT THEY COULDN'T HELP ME SINCE THEY WEREN'T AROUND WHEN IT OCCURRED. THEY DID SAY TO BRING IT IN WHEN IT HAPPENED! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013792April 1, 2003
SUSPENSION, STEERING, TIRES
WHILE DRIVING VEHICLE PULLS TO THE RIGHT OR LEFT. ALSO, WHEN BRAKING IT TENDS TO PULL ON EITHER SIDE MAKING IT HARD TO CONTROL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013788April 1, 2003
SUSPENSION
VEHICLE VIBRATES SO HARD THAT PASSENGER'S SEAT BACK VIBRATES AS IT THE SEAT IS BROKEN AND MAKES AN ANNOYING NOISE. CONTACTED DEALER THEY SAID THEY CAN NOT DO ANYTHING ABOUT IT. PLEASE PROVIDE ANY INFO YOU HAVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013796April 1, 2003
STRUCTURE
VEHICLE HAS LOT OF WIND NOISE AND AIR COMING THROUGH THE DOOR SEALS WHEN DRIVING ON FREEWAYS. CONTACTED DEALER AND THEY CHANGED THE SUNROOF GASKET AND WEATHER STRIP. BUT THE PROBLEM IS STILL THERE. IF YOU HAVE ANY INFO ON THIS PROBLEM CAN YOU PLEASE FORWARD TO US. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013659March 29, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I WAS ON MY WAY HOME FROM WORK AND ON RT17 WHICH IS VERY BUSY AROUND RUSH HOUR WITH TRACTOR TRAILERS AND PLENTY OF CARS, ALL OF A SUDDEN MY 2001 XTERRA STALLED OUT AT THE STOP LIGHT, THEN WOULD NEVER START AGAIN, IT TOOK 30 MINUTES TO GET THE TRUCK OF THE ROAD BECAUSE THERE WAS SO MUCH TRAFFIC, I HAD IT TOWED TO RADLEY CHEVROLET BECAUSE I CALLED NISSAN, AND THEY ADVISED ME MY WARRANTY RAN OUT AND IT WOULD BE AT LEAST 200.00 BEFORE THEY COULD EVEN LOOK AT IT? ONCE TO THE DEALER WHICH MY WARRANTY JUST RAN OUT, AND THEY SAID THERE WAS NOTHING WRONG WITH IT, SO I PAID THE TOW BILL AND TOOK MY CAR, NO MORE THAN AN HOUR LATER I WAS BROKE DOWN AGAIN ON THE ROAD, AND HAD TO PAY ANOTHER TOW BILL, COME TO FIND OUT MY FUEL PUMP WAS MALFUNCTIONING AND THAT WAS THE PROBLEM, $500.00 LATER I AM BACK ON THE ROAD, I COULD NOT UNDER STAND ON SUCH A NEW VEHICLE WITH ONLY 37000 MILES THE FUEL PUMP WOULD GO BAD?????????? *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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