Nissan Sentra Complaints (2018)

185 consumer complaints on file.

#11280674November 17, 2019
SERVICE BRAKES, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I BOUGHT A 2018 NISSAN SENTRY IN NOVEMBER OF 2018. IN THE PAST MONTH THE BRAND NEW CAR HAS NOT BEEN STARTING. IT HAS BEEN LEAVING ME STRANDED AT WORK AND AT THE STORE. I KEEP TAKING IT TO THE DEALER SHIP AND THEY REPLACE THE BRAKE SWITCH AND BATTERY. HOWEVER THE CAR IS STILL NOT STARTING ON ME. THE DEALERSHIP REPLACE THE BRAKE SWITCH AGAIN BUT NOW THEY ARE WAITING FOR ANOTHER PART. THIS IS VERY FRUSTRATING BECAUSE IT'S A NEW CAR AND TO ME EVERYTHING IN THE CAR SHOULD BE NEW. THANK YOU [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).') *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277209October 30, 2019
SERVICE BRAKES
AUTOMATIC EMERGENCY BRAKING BROKEN WITH SENSOR & RADAR PROBLEMS. THE SENSOR FREQUENTLY DEACTIVATE ITSELF, DISABLING CRUISE CONTROL AND THE EMERGENCY BRAKING SYSTEM. A WARNING FLASHES ON THE DASHBOARD TO INDICATE THE PROBLEM: 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270487October 23, 2019
SEAT BELTS
I HIT A DEER HEAD ON. MY PASSENGER 16YR OLD. HAD HER SEATBELT ON. IT DIDNT LATCH AND KEEP HER FROM HITTING THE WINDSHIELD. THE AIRBAG WENT OFF AND IT DIDN'T STOP HER FROM HITTING THE WINDSHIELD EITHER. WE WAS ON AN INTERSTATE DOING 70MPH. IN A 70MPH ZONE. SHE HAS ENDED UP WITH A CONCUSSION AND I FEEL LIKE BOTH THESE SAFETY FEATURES SHOULD HAVE STOPPED HER FROM HITTING THE WINDSHIELD. PLEASE CHECK INTO THIS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11257073September 21, 2019
ELECTRICAL SYSTEM
PURCHASED CAR NEW AND ONE WEEK INTO OWNERSHIP HAD THE FRONT PROXIMITY SENSOR GO BAD, WHICH DISABLES VEHICLE SAFETY SYSTEMS INCLUDING CRUISE CONTROL. AFTER WAITING A MONTH ON A BACK ORDERED PART IT WAS INSTALLED AND THE VEHICLE OPERATED NORMALLY. 1 YEAR LATER THE SENSOR AGAIN WAS DIAGNOSED AS BAD AND ONE WAS ORDERED , THE NEW PART CAME IN DAMAGED AND WHEN REORDERING THE PART, IT AGAIN WENT TO BACK ORDER. IT HAS NOW BEEN A MONTH, AND STILL NO PART. NISSAN CUSTOMER CARE WAS CONTACTED AND THE "ESCALATED" THE COMPLAINT TO A "REGIONAL LEVEL". ALL THAT HAS ACCOMPLISHED IS AN OCCASIONAL PHONE CALL FROM THE REPRESENTATIVE TELLING ME THAT THE PART IS NOT IN AND HE HASN'T EVEN GOT A TIMEFRAME FOR IT. ALSO THAT THERE ARE 1000 VEHICLES AWAITING THAT PART AND MINE IS AT THE HEAD OF THE PACK. THIS IS A SAFETY SENSITIVE PART AND THEY ARE NOT MAINTAINING AN ADEQUATE SUPPLY OF REPLACEMENT PARTS , AND ARE RETURNING VEHICLES TO CUSTOMERS TO DRIVE WHILE AWAITING THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256800September 20, 2019
SERVICE BRAKES
EVERY TIME THE CAR IS DRIVEN, THE AEB WARNING LIGHT COMES ON AND IT BEEPS SAYING THAT THERE'S AN OBSTRUCTION. IT HAPPENS ALL THE TIME AND THERE IS NO OBSTRUCTION PRESENT. IT HAPPENS WHILE DRIVING AND WHEN STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255904September 16, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 NISSAN SENTRA. WHILE DRIVING AT AN UNKNOWN SPEED, THE "UNAVAILABLE FRONT RADAR SENSOR" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO JIM KERAS NISSAN (2080 COVINGTON PIKE, MEMPHIS, TN 38128, (901) 373-2800) WHERE IT WAS DIAGNOSED THAT THE FRONT RADAR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 37101150. THE APPROXIMATE FAILURE MILEAGE WAS 42,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246156August 24, 2019
ELECTRICAL SYSTEM
I PURCHASED MY 2018 NISSAN SENTRA WITH 5 MILES (BASICALLY BRAND NEW) THE CAR CURRENTLY HAS 10,000 MILES AND THE VEHICLE IS KEPT MAINTAINED. A FEW MONTHS AFTER I PURCHASED THE NISSAN SENTRA I BEGAN HAVING ISSUES WITH MY BACK UP CAMERA SCREEN IN WHICH IT BEGAN BLACKING OUT AND FLICKERING IN AND OFF. SINCE IT HAD BEEN RAINING IN MY TOWN I ASSUMED THERE WAS SOME SORT OF SHORT OR WATER MUST OF LEAKED INTO THE WIRING SYSTEM L, I TOOK IT TO MY LOCAL NISSAN DEALER AND THEY COULDN'T FIND ANY TYPE OF ISSUE WITH THE CAR SO I LEFT IT AT THAT I HAVEN'T HAD ANY ISSUES WITH IT GAIN HOWEVER IT HASN'T RAINED EITHER SO I'M JUST WAITING TO SEE. AFTER THAT OCCURRED I BEGAN HAVING ISSUES WITH THE FRONT RADAR CRASH SENSOR. I GET A WARNING ⚠️ SIGNAL ON MY DASH CONSTANTLY READING THAT I HAVE A FRONT RADAR OBSTRUCTION WHICH THERE IS NOTHING BLOCKING THE SENSOR. SHORTLY AFTER THAT MY AC BEGAN BLOWING UP STREAMLINED HOT AIR AND WENT OUT ONE DAY. I'VE ATTEMPTED TO HAVE IT FIXED AND THERE'S NOTHING THEY CAN FIND TO FIX THE ISSUES. I'VE HAD THE CAR FOR A YEAR ABOUT 10,000 MILES AND THESE ISSUES HAVE RAISED CONCERN. THE VEHICLE IS UNDER WARRANTY AND STILL THESE ISSUES CANNOT BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244354August 16, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS IN THE PARKING LOT STATIONARY, ATTEMPTING TO LEAVE THE STORE, AND MY VEHICLE WOULD NOT START DUE TO THE BRAKE SENSOR MALFUNCTIONING. I DRIVE A 2018 NISSAN SENTRA AND IT IS PUSH START. AT THE TIME IT WAS MID DAY AND THE WEATHER WAS ABOUT 102. MY EIGHT MONTH AND A HALF PREGNANT GIRLFRIEND HAD TO WAIT IN THE PARKING LOT FOR APPROXIMATELY 20 MINUTES IN THE HEAT UNTIL THE VEHICLE STARTED TO WORK AGAIN. AFTER ONE GOOGLE SEARCH I WAS ABLE TO FIND OUT THAT THIS ISSUE IS QUITE FREQUENT AND NEEDS TO BE ADDRESSED. THIS IS HAPPENED ON FOUR SEPARATE OCCASIONS PRIOR TO THIS AND ALL OF THEM HAPPENED BETWEEN 21,500 AND 23,500 MILES. THIS ISUNACCEPTABLE FOR A ONE-YEAR-OLD VEHICLE AND COULD'VE LED TO SOMETHING WAY MORE DANGEROUS IN THE EVENT WE HAD OUR NEWBORN CHILD WITH US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242166August 6, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
2018 NISSAN SENTRA SAFETY SYSTEM MALFUNCTION. AUTOMATIC EMERGENCY BRAKING SYSTEM NOT WORKING WITH ERROR DISPLAYED 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.'. ALSO, CRUISE CONTROL WOULD BECOME INOPERABLE WHEN ERROR CODE APEARED ON INSTRUMENT SCREEN. VEHICLE RENTED FROM DOLLAR RENT A CAR LOCATION HONOLULU, HI AIRPORT. NOTIFIED RENTAL LOCATION WITH RESPONSE OF "VEHICLE IS FINE". NOTIFIED DOLLAR CORPORATE AND RECEIVED NO RESPONSE. DOLLAR IS KNOWINGLY RENTING VEHICLES WITH INOPERABLE SAFETY SYSTEMS TO CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219244June 11, 2019
STEERING, SUSPENSION
CAR PULLING TO LEFT CONTRACTION LIGHT GOING ON WHEN DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218322June 6, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FAULTY RADAR IN THE AUTOMATIC EMERGENCY BRAKING SYSTEM IS CAUSING A VERY DANGEROUS MALFUNCTION IN THE CAR. THE DEALERSHIP HAS REPEATEDLY TRIED TO REPAIR THE PROBLEM, TO NO AVAIL. THIS IS CAUSING THE CAR TO RANDOMLY STOP IN THE MIDDLE OF THE HIGHWAY AND/OR CAUSE THE AUTO EMERGENCY BRAKE TO SIMPLY NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210171May 27, 2019
UNKNOWN OR OTHER
WHILE CAR IS IN GEAR WHITH BRAKES APPLIED THE THE CAR BEGINS TO ROLL IF ON SLIGHT INCLINE. AS IF IT GOES INTO NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209363May 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, ELECTRICAL SYSTEM
CAR HAS 14,000 MILES ON IT AND IS UNDER WARRANTY. THE FRONT RADAR CAMERA IS CONSTANTLY ACTING LIKE THE CAR IS IN A WRECK AND IT LIGHTS UP THE DASH WITH VARIOUS CRASH EMBLEMS.. I TOOK IT TO THE LOCAL NISSAN DEALERSHIP AND THEY PUT IN A NEW RADAR CAMERA AND IT CONTINUES TO DO THE SAME EXACT THING 2 DAYS AFTER BEING IN THE DEALERSHIP FOR 7 FULL DAYS...NISSAN CANT FIX THIS RADAR CRASH SENSOR.... THIS HAPPENS AFTER YOU CRANK THE CAR AND YOU GO ROUGHLY A HUNDRED YARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208384May 18, 2019
FORWARD COLLISION AVOIDANCE
EMERGENCY BRAKE ASSIST HAS BEEN ACTING FROM.THE DAY I PURCHASED THE VEHICLE...THEN I WAS IN A CAR ACCIDENT THEN IT GOT WORSE, THEY REPLACED THE BRACKET AND SENSOR AND THEY PROBLEM STILL REMAINS... ACTUALLY I WORSE THEN BEFORE EVERYTIME I USE MY SIGNAL OT GOES OFF WHEN I'M APPROACHING A HILL IT GOES OFF.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11207336May 13, 2019
UNKNOWN OR OTHER
TL* THE CONTACT OWNED A 2018 NISSAN SENTRA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEEDS AND GOING OVER RAILROAD TRACKS, THE VEHICLE IN FRONT WAS REAR ENDED AND THE AIR BAGS DEPLOYED. THE VEHICLE WAS PULLED OVER AND TWO PEDESTRIANS ASSISTED THE CONTACT IN EXITING THE VEHICLE. THE CONTACT SUSTAINED INJURIES TO THEIR BACK AND RIGHT CHEST AREA THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER OF THE VEHICLE DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. IT WAS UNKNOWN IF A DEALER WAS CONTACTED. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC. THE MECHANIC DEEMED THE VEHICLE TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,887. *DT *DT PHOTOS ATTACHED.*JB *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11187440March 18, 2019
UNKNOWN OR OTHER
MY DAUGHTER WAS INVOLVED IN AXSINGKE CAR ACCIDENT THAT COST HER LIFE. THE FRONT END COLLISION SENSORS WERE NOT WORKING AT THE TIME OVATE ACCIDENT. LAST YEAR WHEN THE SENSOR LIGHT WENT ON, WE MADE AN ATTEMPT TO GET IT REPAIRED. WE WERE TOLD BY THE DEALER M'LADY NISSAN IN CRYSTAL LAKE IL THAT THERE WAS NO FIX FOR HIS PROBLEM YET. ABOUT A MONTH AGO [XXX] AND I TOOK HER CAR IN FOR AN OIL CHANGE AND I DEMANDED THE FRONT SENSORS GET FIXED. WE RECEIVED THE SAME RESPONSE FROM THE DEALER AND TOLD WE WOULD RECEIVE A POSTCARD WHEN THE REPAIR WAS MADE. MY DAUGHTER HIT THE TRAFFIC LIGHT POLE AND THE BRAKES WERE NEVER APPLIED. I DON'T KNOW IF THIS WOULD HAVE SAVED HER LIFE BUT I BELIEVE THIS IS AN IMPORTANT DEFECT THAT MUST BE REPAIRED. I HAVE A HARD TIME BELIEVING MULTI BILLION DOLLAR COMPANY CANNOT COME UP WITH A FIX FOR A $5.00 SENSOR. MY DAUGHTER WAS 28 AND I DO NOT WANT ANY OTHER FAMILY TO HAVE TO GO THROUGH. WHAT WE ARE GOING THROUGH. I WAS TOLD THAT THERE WILL NOT BE AN INVESTIGATION BY THE WOODSTOCK POLICE DEPARTMENT. THE POLICE REPORT #[XXX]. PH # 815-338-2131 WOODSTOCK, IL POLICE DEPARTMENT. I DO NOT HAVE A PHOTO OF THE CAR. I UNDERSTAND IT WAS ON THE FRONT PAGE OF THE NW HERALD IN CRYSTAL LAKE IL INFORMATION REENACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *DT *DT *DT*JB *DT*JB POLICE REPORT SUBMITTED.*JB *DT *DT *DT PHOTOS ATTACHED *JB *DT COMMUNICATION WITH NISSAN ATTACHED.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11189757March 18, 2019
ELECTRICAL SYSTEM
2018 NISSAN SENTRA 22K MILES. FRONT RADAR WARNING MALFUNCTION LIGHT ON. DEALER STATED THERE IS NO FIX FROM NISSAN AT THIS TIME AND WE SHOULD CONTINUE DRIVING THE CAR UNTIL THEY CALL US BACK. DEALER STATED IT COULD BE TWO DAYS OR TWO MONTHS. OWNERS MANUAL STATES THE CAR SHOULD NOT BE OPERATED AND TOOK TO THE DEALER IF THIS OCCURS. LOCAL DEALER REFUSED TO GIVE A COURTESY CAR UNTIL THE REPAIR COULD BE MADE. THIS IS A BIG SAFETY CONCERN FOR US AS OUR SON IS DRIVING THE CAR TO COLLEGE DAILY. DEALER STATED THE CAR DOES NOT APPLY THE BRAKES WITH THIS SYSTEM, THE VIDEO FROM NISSAN STATES OTHERWISE. CAR CANNOT BE SAFE TO DRIVE THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175769February 8, 2019
FORWARD COLLISION AVOIDANCE
JUST BEFORE I HIT 1000 MILES, THE FRONT COLLISION SENSOR STARTED BEEPING AT RANDOM TIMES WHETHER THE VEHICLE WAS STOPPED OR IN MOTION AND ULTIMATELY, IT HAD TO BE REPLACED. DEALERSHIP TOLD ME THEY HAVE SEEN THIS HAPPEN A LOT ON THE 2018 MODEL SENTRAS. ALSO, THE GUARD IN THE INSIDE TRACK OF THE DRIVER DOOR CAME OFF TWICE AND I HAD TO FASTEN IT BACK ON. I DID BUY IT OFF THE SALES FLOOR SO A LOT MORE PEOPLE WERE IN AND OUT OF IT BUT I STILL DO NOT FEEL LIKE THAT SHOULD HAPPEN ON A BRAND NEW CAR. LAST, MY 2017 NISSAN NEVER HAD PROBLEMS WITH THE BLUETOOTH BUT THIS ONE CONSTANTLY KICKS ME OFF OF CALLS BUT WAS TOLD NOTHING COULD BE DONE UNTIL DEALERSHIP CATCHES IT IN THE ACT. OVERALL, I LOVE THE SAFETY, COMFORT, AND FEEL OF MY CAR, JUST WISH THE BLUETOOTH WOULD WORK RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162246December 18, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
FRONT RADAR SYSTEM TURNS OFF AND THEN RESETS FOR NO APPARENT REASON. DASH MESSAGE IS 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION'. IT IS TIED INTO THE AUTOMATIC EMERGENCY BRAKING SYSTEM AND INTELLIGENT CRUISE CONTROL. HAPPENS WHEN VEHICLE IS IN MOTION ON VARIED ROADWAYS. THERE IS NO OBSTRUCTION. *DT CONSUMER STATED HE IS CANCELLING REQUEST.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132356September 30, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY 2018 NISSAN SENTRA STARTED HAVING ELECTRICAL SYSTEM/WIRE PROBLEMS AFTER HITTING A SMALL PUDDLE GOING UP TO MY TIRES. DAYS LATER THE CAR GOT IT OIL CHANGE HAVE FAMILY OIL COMPANY ON RIDGE AVENUE IN NORRISTOWN PENNSYLVANIA VERY NEXT DAY HAVE TO WORK MY CAR STOP MOVING I JUST STILL RAN I TOOK IT TO NISSAN SO THAT THEY CAN SEE WHY THE CAR IS NOT RUNNING PROPERLY THEY TOLD ME IT WAS ELECTRICAL PROBLEMS WITH THE WIRES THEY STILL HAVE MY CAR THEY HAD IT FOR ALMOST 3 WEEKS I STILL HAVE NOT BEEN ABLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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